Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11445906January 3, 2022
UNKNOWN OR OTHER
Coolant system constantly leaking on thermostat housing, water pump and hoses. I’ve had it repaired 4 times!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445951January 3, 2022
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving 70 MPH, she started to smell a burning oil odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated she turned off the heater to stop the odor from entering the cabin. The contact took the vehicle to the local dealer, where it was diagnosed with needing the turbo oil feed and return line to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with TSB: PI0851B. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445713December 31, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
The vehicle keeps going to A/C off due to vehicle running hot. I've gone to the dealer and various shops had the water pump, hoses, outlet housing, thermostat replaced. I still smell coolant leaking and burning off when I open the hood I see the engine and catalytic converter wet and drying off as the wetness evaporates; the smell stays inside the car. The effects of smelling coolant has to be toxic, has any studies been done on long term effects of smelling coolant? I spend a minimum of 3 hours a day in traffic. The problem started around 100k. I also have oil leaking on right axel and somewhere on the engine. I've noticed the1.4l turbo has the same problems why are there recalls on the 1.4L but not the 1.8L? I'm paying out of pocket to get the same repairs done, if the vehicle is unsafe for the 1.4L it should be unsafe for the 1.8L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445156December 27, 2021
ENGINE, VEHICLE SPEED CONTROL
As I was on the highway, I was unable to pick up speed without feeling resistance! After awhile I couldn’t go past 25 mph and my car eventually gave out before I made it home. I had to call a tow to have them tow me to my park lot! A couple days went by and my car was able to drive through the parking and park in different spots. I am not sure what the problem may be but I just bought this car and it has been causing unsafe issues for about a year now! Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445188December 27, 2021
ENGINE
While driving check engine light came on and car start losing power and not shifting correctly being close to home attempted to baby vehicle home. Car started to make strange noise immediately pulled over and shut car off. Had car towed to personal mechanic. The turbo has blown apart
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444878December 23, 2021
ENGINE
i have an oil leak coming from the valve cover gasket ,,it is a brand new genuine cover and gasket so oil is falling on the drive belt which breaks pretty quickly while driving I heard that it might be an issue with the pcv check valve inside the manifold Apparently many customers complaints about this issue and no recall yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444024December 16, 2021
SERVICE BRAKES, HYDRAULIC
The contact's sister-in-law owns a 2012 Chevrolet Cruze. The contact stated that while his sister-in-law was driving at an undisclosed speed, the brake pedal was depressed however, the vehicle was still moving forward. The failure nearly caused a collision. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 13V360000 (Service Brakes, Hydraulic). The parts for the brake assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443887December 15, 2021
ENGINE, SERVICE BRAKES
1st of all the motor was running g great! Then all of a sudden it started running rough and shaking. Was driving on the highway at 65 mph.no warni g lights or anything. Then a warning light came on for the brakes and it was hard to stop. The vacuum pump went out for the brakes and almost ended up in the ditch. Well put a vacuum pump on it and that fixed that problem but it was missing like crazy. Had it checked out and here the #1cylinder piston broke apart. Now it needs a motor. Almost cost me my life on that one.Motor is not cheap and don't know if it is worth it. I have been reading alot on them and people are having to change motors at 8,000 miles and sometimes twice in the same car before 18,000 miles. Don't you think there is something wrong with that?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443373December 10, 2021
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2012 Chevrolet Cruze. The contact stated that the windshield defroster would not operate as needed without warning. The vehicle had yet to be diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443027December 8, 2021
UNKNOWN OR OTHER
The radio stays on full bright after dimming the lights. Then when I stop at a red light and the car shuts off when I release the break my car jumps makes engine makes a it rev up like the switching of the gears or something. And when I am driving the speed limt and press the gas to speed up to pass a car the car does not go faster the RPM' only go up like I am going to blow the motor u.i do not know anything about the
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443001December 7, 2021
ENGINE
The car suddenly lacked power and was making a strange noise. The oil level suddenly dropped. Then the engine light came on. We took the car to the dealer. And a few days later we received a letter from Chevrolet about extending the warranty on the PCV valve due to failure. We contacted our personal service person who confirmed that was inline with the PCV failure. We then took it to the Chevrolet dealer who said it would cost 9k to repair despite it being a known issue. This could have resulted in an accident if we had not caught it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442841December 6, 2021
AIR BAGS
Air Bag passenger rear impact sensor failed. Discovered due to warning light. Component replaced at dealership. Vehicle has 25,360 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442882December 6, 2021
VISIBILITY/WIPER
It began raining and turned wipers on and driver side quit working and it was coming a downpour almost. I ended up bumping guard rail causing a few hundred dollars worth of damage to my car
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11442635December 4, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Driving the car and suddenly it began to stall, next engine light came on, stability light came on, engine overheating waring came on, radio turned off, ac stopped working, smelling antifreeze, car shakes, power stalls when accellerating, smoke exited the engine, oil leaked and finally car stopped. AAA got car took it to a mechanic and rebuilt whole cylinder head. Now I received a letter from GM stating something wrong with PCV valve, and same thing is happening again same senerio just 4 months after getting fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442540December 3, 2021
ENGINE
The contact owns a 2014 Chevrolet Cruze. The contact stated that while his wife was driving at an undisclosed speed, the vehicle lost motive power. The traction control and check engine warning lights along with various codes were illuminated. The vehicle was towed to the contact's residence. The contact self-diagnosed the vehicle with a cylinder misfire. The contact replaced the ignition coil pack and four spark plugs; however, the failure recurred. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with a code to provide to a dealer. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442586December 3, 2021
ENGINE
My 2014 Cruze has 55600 miles and started to make a ticking noise oil was checked no problem however there was no antifreeze/coolant so I added it. Less than a week later again I had NO antifreeze/coolant I saw that Chevy had a recall on some 2013 & 2014 chevy cruze’s head gasket. My VIN isn’t coming up. I feel after babying my car and servicing her religiously that the issue is the responsibility of the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441910November 29, 2021
ENGINE, ELECTRICAL SYSTEM
Every year there’s always a issue with oil leakage resulting into smoke coming out of my car, another thing is my car starts to hesitate literally once a year. This has been happening since I purchased my car in February of 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441792November 27, 2021
TIRES, TIRES:BEAD, TIRES:TREAD/BELT
The tires installed August 2020 were 205/55R16 from GoodYear. They were the All Season Assurance Tires. They had travelled about 10,000 miles since install. On November 26, on I 95 SB near mile marker 3 (near GA state line), tread flew past wife’s window and the TPMS system indicated pressure in the right front tire at 1. This sudden issue could have caused a crash or injury. The vehicle is currently at the shop that installed the tires and is being investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441073November 19, 2021
ENGINE
My engine is making whistling sounds, the positive crankcase ventilation (PCV), is failing. This is causing my check engine light to flicker on and off. The diagnostic codes report that the turbo seal may be cracked due to this issue above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440796November 17, 2021
ENGINE
The contact owns a 2014 Chevrolet Cruze. The contact had taken the vehicle to a dealer for an oil change however, upon return of the vehicle, the check engine warning light illuminated. The contact's son called the dealer and made an appointment to have the vehicle serviced. The contact informed her son that she would be charged a diagnostic fee and the contact canceled the appointment. The contact then took the vehicle to an independent mechanic where they discovered a coolant leak related to a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 33,047.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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