Cadillac SRX Complaints

3,266 consumer complaints on file.

#11253043September 3, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM. DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252761September 2, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE VERY DIM NIGHT DRIVING IS VERY DANGEROUS. REPLACED BULBS WITH LITTLE OR NO RESULTS. THIS IS A COMMON PROBLEM THAT CADILLAC WILL NOT ADDRESS. THE REFLECTORS IN HEADLIGHT ASSEMBLY ARE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252683September 1, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252611August 31, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE FULL OF MOISTURE AND ARE VERY DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252194August 29, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS ILLUMINATED AT DANGEROUSLY LOW LEVELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO STERLING MCCALL CADILLAC (10422 SOUTHWEST FWY, BLDG B, HOUSTON, TX 77074, (713) 777-7151) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPAIRED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252321August 29, 2019
VISIBILITY/WIPER
HEADLIGHTS GOING DIM. I REPLACED THE BULBS (BOTH) IN JANUARY OF THIS YEAR AS MY HEADLIGHTS WERE TO DIM TO DRIVE AT NIGHT. NOW 8 MONTHS LATER I AM HAVING THE SAME ISSUE. I NOTICED CONDENSATION INSIDE THE GLASS. SINCE THEN I HAVE R ACHED AND FOUND THIS IS NOT ONLY A DANGEROUS ISSUE BUT A SUBSTANTIAL ISSUE WITH THIS MAKE AND YEAR. I FEEL BETRAYED BY MY DEALER AS THEY KNOW VERY WELL THE ISSUE. MANU CLASS ACTION LAWSUITS HAVE BEEN FILED. I TRULY LOVE MY CADILLAC AND WOULD PURCHASE ANOTHER. BUT THAT WILL REMAIN TO BE SEEN AS TO HOW THIS ISSUE IS HANDLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251979August 28, 2019
UNKNOWN OR OTHER
HEADLIGHTS WHEN I DRIVE AT NIGHT ON LOW BEAM I CAN NOT SEE VERY WELL.I REPLACE BULBS IT DID NOT HELP. YOU CAN NOT GO VERY FAST AT NIGHT BECAUSE YOU CANNOT SEE VERY WELL .YOU HAVE TO PUT LIGHTS ON HIGH BEAM. I THINK THIS SHOULD BE RECALL AND FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252050August 28, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED AND FAILED TO MOVE. ALSO, THERE WAS AN ABNORMAL CLUNKING NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED VAL WARD CADILLAC (12626 S TAMIAMI TRAIL, FORT MYERS, FL 33907, (239) 245-9308). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT RESEARCHED THE FAILURE AND STATED THAT IT WAS DUE TO THE TRANSFER CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246645August 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE. IN 2018, THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSITION CODE WAS SHOWING. THE VEHICLE WAS TAKEN TO BUD DAVIS CADILLAC INC. (LOCATED AT 5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO LAG. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246711August 27, 2019
UNKNOWN OR OTHER
THE BUILT-IN BACKUP CAMERA SOMETIMES FAILS TO WORK CORRECTLY. NORMALLY, THE BACKUP CAMERA IMAGE AND GUIDE APPEARS ON THE CENTER SCREEN A FEW SECONDS AFTER SHIFTING INTO REVERSE. HOWEVER, OCCASIONALLY THE VIDEO FEED FROM THE BACKUP CAMERA DOES NOT SHOW WHEN IN REVERSE. INSTEAD, THE DISPLAY IS A SOLID BRIGHT GREEN COLOR. THE BACKUP ANGLE GUIDES ARE STILL OVERLAID ON TOP OF THE GREEN IMAGE. WHEN THE VEHICLE IS TURNED OFF AND RESTARTED, THE BACKUP CAMERA WILL USUALLY WORK PROPERLY AGAIN. THE ISSUE IS INTERMITTENT. THE LACK OF A WORKING BACKUP CAMERA SEVERELY COMPROMISES VISIBILITY WHEN REVERSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251815August 27, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5454139288. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246526August 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE TOO DIM AND CREATED A HAZARD WHILE DRIVING AT NIGHT. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 70,000. *BF CONSUMER STATED THE WHOLE ASSEMBLY TO THE HEADLIGHTS WERE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245969August 23, 2019
UNKNOWN OR OTHER
MY 2015 CADILLAC SRX HAS A HEADLIGHT PROBLEM. USEING LOW BEAMS YOU CAN NOT SEE VERY WELL AT NIGHT. I REPLACED THEM IT DID NOT HELP. I THINK IT IS A SAFETY ISSUE. I THINK GMC NEEDS TO RECALL AND FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245987August 23, 2019
EXTERIOR LIGHTING
HAVE HAD DANGEROUS LIGHTING LEVEL FROM LOW BEAM FOR LONG TIME. HAVE REPLACED THE BULBS WITH LED BUT NO SIGNIFICANT IMPROVEMENT. REMOVE THE COVERS TO KEEP THE MOISTURE FROM BUILDING UP AND THEN REPLACE ON A REGULAR BASIS. SOMEONE WILL HAVE A SERIOUS ACCIDENT WITH THESE LIGHTS. WE DARE NOT USE THE VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246019August 23, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE NOT EFFECTIVE FOR SAFE NAVIGATION AT NIGHT. I NOTICED THIS SEVERAL MONTHS AGO AND CHECKED FOR ANY RECALL NOTICES. I FOUND THAT FLORIDA AND ONE OTHER STATE HAVE RECOGNIZED THIS DEFECT AND ISSUED A RECALL FOR REPAIRS TO BE PAID BY GM. I HAVE HAD SEVERAL CLOSE CALLS WHILE DRIVING AT NIGHT BECAUSE THE HEADLIGHTS ARE UNSAFE! PLEASE CONSULT WITH GM AND ISSUE A RECALL ON CADILLAC SRX HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245688August 22, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS PRODUCED LOW ILLUMINATION AND SHE WAS UNABLE TO DRIVE AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC (112 US-46, TOTOWA, NJ 07512, (973) 200-6342) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245506August 21, 2019
EXTERIOR LIGHTING
OVER THE PAST 2 YEARS AND 4 MONTHS THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM. I NOW HAVE TO DRIVE WITH MY HIGH BEAMS ON AND IN THE RAIN IT'S ALMOST IMPOSSIBLE TO SEE. A DEFINITE SAFETY ISSUE. CADILLAC DEFINITELY NEEDS TO ISSUE A RECALL AND FIX THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245200August 20, 2019
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM...VERY DANGEROUS WHEN DRIVING ON UNLIGHTED ROADS AT NIGHT. WE HAVE TO TURN ON THE HIGH BEAMS IN ORDER TO SEE THE ROAD. RECENTLY, WE HAD THE HIGH BEAMS ON WHEN DRIVING ON A DARK INTERSTATE, AND ANOTHER DRIVER, THINKING WE WERE BEING CARELESS, TRIED TO RUN US OFF THE ROAD. I HAVE SEEN THE HUNDREDS OF COMPLAINTS FROM OTHER SRX OWNERS ABOUT THIS. GM/CADILLAC NEEDS TO DO WHAT IS RIGHT, AND ISSUE A RECALL, BEFORE SOMEONE IS SEVERELY INJURED, OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245318August 20, 2019
UNKNOWN OR OTHER
THE POWER LIFTGATE DROPS QUICKLY A COUPLE OF SECONDS AFTER REACHING THE FULL OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244875August 19, 2019
EXTERIOR LIGHTING
SINCE THE BEGINNING OF THE YEAR. THE HEADLIGHTS ON MY VEHICLE HAVE BEGUN GETTING DIMMER AND DIMMER. NONE OF THE HEADLIGHTS HAVE BLOWN OUT BUT ITS VERY DIFFICULT TO SEE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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