Cadillac SRX Complaints

3,266 consumer complaints on file.

#11536778August 6, 2023
UNKNOWN OR OTHER
Opened my back hatch to put groceries in at store, and the hatch opened lifted up and then went up and down then closed on me. Glad I got out of the way in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536436August 4, 2023
UNKNOWN OR OTHER
The Cadillac CUE Infotainment system is malfunctioning. The screen randomly jumps around and changes to different information while driving. Once the back up camera zoomed in and out rapidly while backing up this happened just one time so far. We have looks this up it seems to be a common issue there is a reset fix but it just continues to happen and it seems to the only recourse is to replace the whole thing which of course is expensive. The reason for buying this brand is the supposed "quality" and that has not been the case. When I first bought this specific vehicle which was used but certified I had trouble with the sirius xm radio going in and out and then not functioning at all. I took it back to the dealer they laughed at me and told me it was working fine. I drove away and 5 minutes later it did not work. I spent hours on the phone with Sirius. I went to a stereo installer who could figure out nothing, finally Sirius XM figured out the antennas on these have two parts and the part need for the the satellite radio was not functioning. I took it back to the dealer and they so kindly split the cost with me to repair this cost me I believe it was $350 that was half. How would you know that test driving because the radio worked. It was not until I transfered my subscription that the problem revealed itself. Cadillac would not stand behind it's product as they are not standing behind these Cue infotainment systems. They are expensive and dangerous as I don't feel I can trust the camera anymore.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11535126July 28, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2014 Cadillac SRX. The contact stated while under the rear hatch door and remove items out the rear of the vehicle, the door come down and struck the contact in the back of the head. The contact stated that the door failed to stay in the upright position. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533225July 19, 2023
ENGINE
2004 Cadillac SRX had emissions recall work completed in 2008. Since that time GM and Cadillac have had numerous recalls in subsequent model years with the same issue. Emissions problems have reoccurred. The problem is actually not being fixed if it keeps reoccurring. This affects the air we breathe. Vehicle has been inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533127July 18, 2023
SEATS
My car was parked for 2hrs 30 min. And I came to my car to it being burnt from under the passenger seat. Door panel is damaged and window is shattered and burnt. Roof is burnt.I think it was due to the electrical wiring from under the passenger seat.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11532561July 16, 2023
UNKNOWN OR OTHER
Manufacture recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531442July 10, 2023
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “Service Rear Axle”. The contact then received notification of the NHTSA Campaign Number: 14V571000 (Suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the “Service Rear Axle” warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The vehicle was repaired; however, after driving less than 500 miles, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact was informed that she would receive a call back but had not yet received the call back. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530842July 7, 2023
SUSPENSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530047July 3, 2023
STRUCTURE:BODY
The paint on this car is defective. It peels off of the car without any action or agitation by the owner or outside forces. This causes multiple parts of the car rust to under the painted areas, including the roof and hood. This is a common problem with this model and color as several owners have posted about the problem online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529912July 1, 2023
AIR BAGS, SEAT BELTS
Passenger seat belt will not extend for Passenger to wear for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528422June 22, 2023
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The automatic trunk does not work. I'm unable to open and/or use my trunk. Moon roof does not open Airbag light is on Vehicle jerks very hard while operating in drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527900June 20, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the infotainment screen was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. The independent mechanic replaced the front catalytic converter. The vehicle was then taken to the dealer, where the infotainment screen was replaced. The contact stated that the independent mechanic had previously replaced the rear catalytic converter. The manufacturer was not made aware of the failure. The failure mileage was 49,089.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527203June 15, 2023
EXTERIOR LIGHTING
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a portion of the repair cost. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527284June 15, 2023
UNKNOWN OR OTHER
I have a 2014 Cadillac SRX AWD. My passenger rear tire kept losing air. I looked it over a dozen times and never found anything wrong with it as to why it was losing air. I would put air in it and within 2-3 days, I needed to put air in it again. This went on for a few months at least. Then out of nowhere my driver rear tire started losing air and when that started my passenger tire was holding air. Again, I looked my tire over and no screws or anything. Same thing with my passenger rear, I would have to put air in it every couple days. Just 2 days ago I was putting air in my driver rear tire, I stopped for a minute to check to see how much PSI I still needed to go. It was at 30PSI so I had a little left to go then BAM my tire blew. It wasn't even close to where it needed to be. my fiancé took my tire off and it was badly worn from the inside. I hadn't had these tires for 2 years and they should have lasted another year or 2. My boyfriend told me it was because of the toe links rubbing on them and that I needed adjustable ones. I looked on this website for recalls and according to my VIN number I don't have any recalls even though there has been for these rear toe links for other 2010-2016 Cadillacs. I can't drive my car until this is fixed. I should not have to pay for this myself. What if my tire blew when I was driving down the road with my daughter? I would have lost control of the car. All 2010-2016 Cadillacs should get the toe links replaced with adjustable ones immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524297May 29, 2023
AIR BAGS
I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior to accident. Car was deemed total loss by Progressive. There is a police report and car is in Progressive’s possession.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524319May 29, 2023
EXTERIOR LIGHTING
Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don’t know what to do. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524239May 28, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive. Water enters the vehicle, causing mold on the back seat floors. This issue has also shorted out my trunk release consistent with other individuals reports and when manually released, via the inside hidden panel, it sparks, which is dangerous and shouldnt happen. After a heavy rain, entering the vehicle sounds like a waterfall all around you from inside. I have to constantly keep moisture absorbers inside of my vehicle in a futile attempt to solve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523105May 21, 2023
VISIBILITY/WIPER
Our 2013 Cadillac SRX headlamps are so weak and dark we cannot drive it after it gets dark. They are so weak that other cars pull out in front of us because they can't see us coming. This seems to us to be very dangerous. I talked to the service dept. at the Cadilliac dealership and they said "that' just the way it is with these cars" I think it's time for a recall and make GM make the necessary fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521934May 14, 2023
EXTERIOR LIGHTING
Headlights are dim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521814May 13, 2023
EXTERIOR LIGHTING
The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar cadillac vehicles, and many videos are available on Youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 SRX. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat LED bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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