Buick Lucerne Complaints

943 consumer complaints on file.

#10934911December 12, 2016
AIR BAGS
TAKATA RECALL AN AIRBAG SERVICE IN THE DASHBOARD ALL THE TIME THE VEHICLE IS TURN ON AND START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934692December 12, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM UNDERNEATH THE FUEL TANK AND ABOVE THE EXHAUST SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933962December 8, 2016
STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE OPERATING THE VEHICLE, A GRINDING NOISE WAS HEARD FROM THE STEERING COLUMN. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929874December 5, 2016
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE FUSE BOX MELTED AND CAUSED THE FUEL PUMP RELAY TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE WAS NO SMOKE OR BURNING ODOR PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,700. UPDATED 01/27/17*LJ UPDATED 01/31/17.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10927179November 21, 2016
WHEELS
MY TIRES KEEP LEAKING AIR. I WAS INFORMED IT WAS MY RIMS ARE FLAKING CAUSING RAZOR CUTS IN MY TIRES. ABOUT 2 WEEKS AGO THE FRONT RIGHT TIRE STARTED LEAKING, THEN A WEEK AGO THE LEFT ONE STARTED LEAKING AND A DAY OR TWO AFTER THAT THE REAR PASSENGER TIRE IS NOW LEAKING ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925659November 13, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN READY TO LEAVE WORK THE VEHICLE WOULD NOT START. DETERMINED THE FUEL PUMP WAS NOT OPERATING. REPLACED THE FUEL PUMP AND THE VEHICLE STILL WOULD NOT START. I FOUND THE FUEL PUMP RELAY WAS THE ULTIMATE CAUSE OF FAILURE. AFTER REPLACING THIS RELAY TWO OTHER TIMES I DECIDED TO LOOK FURTHER INTO THE CAUSE. I DISMANTLED THE FUSE BOX TO FIND IT WAS NOT COMPLETE INSIDE. THE FUSE BOX IS FILLED WITH FEMALE TO FEMALE COUPLERS TO CONNECT THE BOTTOM WIRING HARNESS TO THE FUSES. THE FUEL PUMP RELAY SHOULD HAVE FOUR OF THE COUPLERS INSTALLED IN THE FUSE BOX. THERE ARE ONLY THREE INSTALLED. THE MALE PINS ARE LONG ENOUGH TO TOUCH AND MAKE CONTACT. THEY WILL EVENTUALLY OVERHEAT. THIS IS A MANUFACTURING DEFECT AND A FIRE HAZARD; AS MANY PEOPLE HAVE HAD THE ISSUE. BUICK STILL HAS NOT ISSUED A SAFETY RECALL AND REFUSES TO ACTUALLY INVESTIGATE THE REASON THIS IS HAPPENING. THE AVERAGE CONSUMER IS BEING HIT WIT A $400.00 FUSE BOX AND $600.00 FUEL PUMP REPLACEMENT. I ACTUALLY HAVE SINCE INSTALLED MY ORIGINAL FUEL PUMP. THE REPLACEMENT PUMP DID NOT HAVE A SENDING UNIT FOR THE FUEL GAUGE. WHY ARE THE DEALERS REPLACING PROBABLY PERFECTLY FINE FUEL PUMPS. THIS HAS BECOME A RACKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920287October 31, 2016
ELECTRICAL SYSTEM, SEATS
HEATED/COOLED SEATS STOPPED WORKING. BUTTON ON DOOR LIGHTS UP LIKE THEY ARE ON, BUT THE HEAT/COOL DOES NOT ACTUALLY TURN ON. TURNS OUT PROBLEM IS WITH CONNECTOR AT CONTROL MODULE UNDER PASSENGER SEAT. CONNECTOR IS PARTIALLY MELTED WITH BLACK BURN MARKS. THIS ISSUE APPEARS TO BE COMMON ON NUMEROUS GM VEHICLES (BUICK LUCERNE, CADILLAC DTS, ETC...) FUSE DOES NOT BLOW, POSSIBLE FIRE ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920076October 30, 2016
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
ENGINE STALLED AFTER STARTING AND DRIVING ABOUT 20 YARDS IN A PARKING LOT. THEN WOULD CRANK BUT NOT START AND HAD BURNING SMELL INSIDE CAR. HAD TOWED TO DEALER AND THEY FOUND A MELTED FUEL PUMP RELAY AND FUSE BOX LOCATED UNDER REAR SEAT. THEY SAID THERE WAS A POTENTIAL FIRE HAZARD IF DIDN'T REPLACE FUSE BOX TOO. CAR HAD 106,079 MILES AT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919708October 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 55,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917608October 20, 2016
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING AT A LOW SPEED DOWNHILL, THE BRAKES FAILED TO FUNCTION. THE VEHICLE CRASHED INTO THE WOODS. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE CONTACT SUSTAINED LEG INJURIES, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT PROVIDED. UPDATED 01/25/17*LJ CONSUMER STATED GOING DOWN STEEP HILL 1/2 MILE FROM HOME PUT ON BRAKES AND THEY WENT TO THE FLOOR. CONSUMER HIT THE TREES AND ROCKS ON THE ROAD NO AIRBAG DEPLOYED. CAR WAS TOTALED. UPDATED 06/25/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10917273October 19, 2016
FUEL/PROPULSION SYSTEM
THE VEHICLE IS LEAKING FUEL DOWN THE SIDES OF THE GAS TANK AND THERE IS POOLING OF FUEL AROUND THE FUEL PUMP ON THE TANK , ALSO ON THIS VEHICLE THE EXHAUST PIPE RUNS IN THE MIDDLE OF THE GAS TANK. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND DIAGNOSED WITH A LEAKING GAS TANK, AFTER HEARING THAT THE VEHICLE WAS TAKEN TO THE GM DEALERSHIP AND DIAGNOSED. THE GM DEALERSHIP IS STATING THAT THE GAS TANK IS CRACKED. THE VEHICLE HAS NEVER BEEN IN A WRECK! THIS IS A SERIOUS SAFETY ISSUE AND THERE SHOULD BE AN INVESTIGATION ON THIS MATTER, AND I ALSO THINK THAT IT IS THE FUEL LINES GOING TO THE FUEL PUMP THAT SITS INSIDE OF THE GAS TANK THAT ARE LEAKING, NOT A CRACK TANK. LEAKING OR CRACKING FUEL TANKS ON VEHICLE SHOULD BE AN AUTOMATIC RECALL. THANK YOU FOR YOUR TIME: *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915757October 13, 2016
AIR BAGS
WE DROVE 40 MILES ROUND TRIP TO HAVE THE RECALL #14299 SAFETY RECALL PERFORMED ON THE KEYS TO OUR CAR AND THEY REFUSED TO PREFORM THIS SAFETY RECALL BECAUSE WE DID NOT HAVE THE CAR WITH US. WE HAD THE RECALL NOTICE AND OWNERS CARD. THE SERVICE BULLETIN SAYS NOTHING ABOUT VERIFYING THAT THE VIN NUMBER MATCHES OUR OWNER'S CARD AND THE RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915016October 10, 2016
ELECTRICAL SYSTEM
ELECTRIC COMPONENTS OF FUEL DELIVERY SYSTEM SHORT CAUSING FIRE HAZARD. THE FUEL PUMP, FUEL PUMP RELAY, AND UNDER SEAT FUSE PANEL MALFUNCTION CAUSING THE RELAY AND FUSE PANEL TO OVERHEAT AND MELT DOWN. THE HEAT BUILDS WHILE DRIVING OR WHILE STARTING. THIS HAPPENED THREE TIMES IN A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914266October 6, 2016
STRUCTURE:BODY
THE DRIVER'S SIDE DOOR HANDLE IS COMING OFF. MY CAR WAS IN MY GARAGE WHEN ON FRIDAY, SEPTEMBER 30, I OPENED THE DOOR AND THE HANDLE PULLED AWAY FROM THE DOOR. I COULD NOT OPEN THE DOOR! I HAD TO ENTER THE CAR THROUGH THE PASSENGER'S SIDE IN ORDER TO OPEN THE DRIVER'S SIDE DOOR. I THEN PUSHED THE DRIVER'S SIDE DOOR HANDLE BACK INTO PLACE AND USED SHIPPING TAPE TO KEEP IT IN PLACE UNTIL I COULD GET IT REPAIRED. I CALLED THE BUICK NATIONAL HELPLINE AND WAS TOLD THERE WAS AN UNOFFICIAL RECALL FOR THIS ISSUE AND THEY CALLED MY LOCAL BUICK DEALER AND ARRANGED FOR ME TO HAVE THE REPAIRS DONE UNDER WARRANTY, TODAY, OCTOBER 5. THE DEALER, FOX VALLEY BUICK GMC IN ST. CHARLES, IL SAID THEY WOULD DO THE REPAIRS BUT IT WOULD COST APPROXIMATELY $200. I HAD NO OTHER OPTION AND HAD THE DOOR HANDLE REPLACED. I WAS CHARGED $74 FOR A $30 PART AND $134 FOR LABOR. I AM WAITING TO HEAR FROM THE DEALERSHIP OWNER TO DISCUSS THIS MATTER OF CHARGING FOR WARRANTY REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910728September 30, 2016
WHEELS
2006 BUICK LUCERNE CHROME WHEELS FAILURE. I STARTED TO EXPERIENCE FLAT TIRES CONSTANTLY. TOOK THE CAR IN TO A TIRE SHOP, I WAS TOLD THAT THE CHROME WHEELS ARE CORRODED TO THE POINT THAT THEY WILL NOT SEAL PROBABLY. I INFORMED GM ABOUT THE ISSUE. I WAS TOLD THAT THE CAR WAS NOT UNDER WARRANTY AND GM WOULD NOT REPLACE THE WHEELS. THE LAST TIME I DROVE THE CAR THE FRONT PASSENGER TIRE DEFLATED CAUSING ME TO LOOSE CONTROL WHICH RESULTED WITH ME GOING IN THE MEDIUM. THE CAR HAS NOT BEEN DRIVEN SINCE. THE MILEAGE IS 80,000. THERE NEEDS TO BE A SAFETY RECALL DONE ON THE CHROME RIMS. GM KNOWS THAT THIS A PROBLEM AND WILL NOT SOLVE THE ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10909615September 26, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FUEL PUMP RELAY BURNED OUT 3 TIMES IN LESS THAN A MONTH, AND THE CAR WOULD NOT START, CAUSING THE FUSE BLOCK TO BURN. THE FIRST TIME, THE VEHICLE WAS PARKED IN THE GARAGE, AND WOULDNT START ONE MORNING, CAUSING ME TO HAVE TO CALL OFF WORK. THE NEXT TIME, VEHICLE WAS IN MOTION, ON A CITY STREET, ON MY WAY TO WORK ONE MORNING, AND THE POWER STEERING AND ACCELERATION DIED, CAUSING ME TO HAVE NO CONTROL OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909627September 26, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT DOWN AND THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED NUMEROUS TIMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT REPLACED THE FUEL PUMP RELAY. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909322September 23, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908198September 20, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE CONTINUED TO SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 67,000. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907689September 19, 2016
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE SEIZED WHILE DRIVING AT ANY SPEED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR SEAT FUSE BOX MALFUNCTIONED. THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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