BMW 328xi Complaints

460 consumer complaints on file.

#10563275February 6, 2014
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BMW 328XI. THE CONTACT STATED WHILE DRIVING 2 MPH, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY AND CRASHED INTO SOME STONE/BRICK STAIRS, UPON ENETERING A SHORT DRIVEWAY. THE VEHICLE WAS NOT DESTROYED BUT THE DRIVER SUSTAINED A BRUISE TO THE RIBS AND FACE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. UPDATED 04/04/14*LJ THE CONSUMER STATED THE FRONT SUSPENSION SUBFRAME AND BODY SHELL ATTACHMENT WAS RUINED. THE VEHICLE WAS A TOTAL LOSS. THE SIDE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. THE PASSENGER'S SIDE AIR BAG DID DEPLOY WITHOUT A PASSENGER. UPDATED 04/11/2014 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10562639February 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 BMW 328LI. THE CONTACT WAS APPROACHING AN INTERSECTION AT 15 MPH WHEN THE E BRAKES FAILED. THE CONTACT SUBSEQUENTLY CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION BUT THE CONTACT WAS NOT INFORMED OF ANY DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10562645February 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 BMW 328XI. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHEN A PASSENGER WAS OCCUPYING THE SEAT. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 08V384000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,183 AND THE CURRENT MILEAGE WAS 120,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561821January 28, 2014
ENGINE
I RECEIVED A SERVICE REQUIRED LIGHT TO BRING IN FOR SERVICE. AFTER I RECEIVED THE FIRST OIL CHANGE WITHIN THE NEXT 3 MONTHS I HAD TO ADD OIL TO THE CAR CONSISTENTLY. I BROUGHT THE CAR BACK IN FOR SERVICE ON 11/20/2013 - 15,240 MILES I WAS ADVISED ALL THE SYSTEMS WERE RESET AND THE IF THE ADD OIL LIGHT CAME BACK ON TO BRING THE CAR BACK INTO FOR SERVICE BUT DO NOT ADD OIL. THE ADD OIL LIGHT CAME ON AGAIN ON 12/2/2013 AND I BROUGHT THE CAR BACK INTO SERVICE ON 12/9/2013 - 15,975. DURING THIS TIME ONLY 735 MILES WERE DRIVEN HOWEVER THE LIGHT CAME ON A WEEK BEFORE I BROUGHT THE CAR INTO SERVICE. I WAS ADVISED THAT OIL IS REQUIRED EVERY 750 MILES AND THIS IS NORMAL FOR BMWS. I HAVE SPOKEN TO MANY OTHER BMW OWNERS AND THEY STATED THAT THEY DO NOT HAVE TO DO THIS. I HAVE CONTACTED BMW USA AND ADVISED OF THIS PROBLEM AND THEY STATED THAT THEY FEEL THIS IS NORMAL USAGE. I STATED THAT HAVING TO ADD 4 QUARTS OF OIL INTO A CAR IS NOT NORMAL. I HAVE TAKEN THE CAR BACK IN FOR SERVICE ON 1/28/2014 FOR THE MATTER TO BE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561526January 26, 2014
STEERING
I HAD JUST EXITED OFF OF THE FREEWAY AND WAS MAKING A LEFT TURN AT A LIGHT WHEN THE STEERING "LOCKED UP". I COULDN'T GET THE CAR TO STEER AND THE "SERVICE ENGINE SOON" LIGHT CAME ON. LUCKILY, THE CAR "COAST" TO THE SIDE OF THIS NON-BUSY ROAD. I TURNED THE CAR OFF AND RESTARTED AND EVERYTHING WAS BACK TO NORMAL. I WAS ALSO ABLE TO DRIVE BACK HOME WITHOUT ANY ISSUES A COUPLE OF HOURS LATER. HOWEVER, THIS INCIDENT HAS ME AND MY FAMILY FREAKED OUT AS WE FREQUENTLY TRAVEL WITH OUR CHILDREN. I CANNOT IMAGINE THE CONSEQUENCES IF THIS LOCK UP WERE TO HAPPEN ON A FREEWAY AT SPEEDS IN EXCESS OF 60MPH. I HAVE SEEN SEVERAL FOLKS COMPLAIN OF THIS ISSUE AND AM AFRAID IT MAY RESURFACE ANYTIME WITHOUT WARNING. I'LL HAVE MY CAR TAKEN TO A SERVICE SHOP NEAR MY HOME AND HAVE THEM DIAGNOSE, BUT HAVING READ SO MANY COMPLAINTS IT APPEARS TO BE ALONG SIMILAR LINES OF THE STEERING COLUMN ISSUE. HAS BMW OWNED UP TO THIS AND ARE THEY ISSUING A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558717January 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557681December 30, 2013
STEERING
THE CAR FORTUNATELY WAS NOT IN MOTION HOWEVER THE STEERING COLUMN LOCK IS NOT ALLOWING THE STEERING WHEEL TO MOVE AS WELL AS PREVENTING THE CAR TO START. IT SEEMS TO BE A COMMON INHERENT PROBLEM WITH BMW. IN WHICH COSTS THE CONSUMER ~$1800 TO FIX EVEN THOUGH IT'S A MOST LIKELY A SOFTWARE ISSUE AND NOT A PARTS ISSUE. I HAVE FOUND NUMEROUS SIMILAR COMPLAINTS ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557217December 25, 2013
EXTERIOR LIGHTING
PASSENGER TURN SIGNAL BULB WAS THOUGHT TO BE OUT. BROUGHT TO LOCAL BMW DEALER AND HAD THEM TELL ME I NEED A WHOLE HEADLIGHT SINCE THE TURN SIGNAL BURNED INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554750December 4, 2013
STEERING
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ELECTRONIC STEERING LOCK (ELV) IN THE STEERING COLUMN MALFUNCTIONED AND THE STEERING COMPONENT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545217September 24, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT STATED WHILE HAVING AN OIL CHANGE PERFORMED AT A LOCAL MECHANIC, THE MECHANIC NOTICE THE HEAD BOLTS TO THE ENGINE WERE FRACTURED. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MECHANIC REPLACED THE HEAD BOLTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543435September 13, 2013
FUEL SYSTEM, GASOLINE
CAR SHUTOFF COMPLETELY IN THE MIDDLE OF TRAFFIC. GOT IT TOWED TO THE DEALERSHIP AND THEY STATED THAT THE FUEL LINE CAME OFF WHICH IS LOCATED ABOVE THE FUEL TANK. NO WAY ANYBODY CAN GET TO IT WITHOUT TAKING OFF THE FUEL TANK. FORTUNATELY I WAS NOT DRIVING AT A HIGH SPEED AND ON THE HIGHWAY. THE FUEL LINE COULD HAVE IGNITED OR WORSE, IF THE CAR SHUTDOWN ON THE HIGHWAY, IT COULD HAVE BEEN MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543251September 12, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THREE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THERE WAS A LEAK IN THE ENGINE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542445September 7, 2013
STRUCTURE:BODY
DOOR LOCKS FAILED, WITH DOORS IN THE LOCKED POSITION. NO WAY TO OPEN THE 3 PASSENGER DOORS. DRIVER CAN ESCAPE BY DOUBLE PULLING THE HANDLE, BUT ONLY IF THERE'S A PERSON (WEIGHT SENSOR?) ON THE DRIVER'S SEAT. PASSENGERS CANNOT GET OUT! READING THE ONLINE MESSAGE BOARDS, THIS IS A COMMON PROBLEM WITH E90 BMWS (AND A SIMILAR ONE WITH THE PREVIOUS GENERATION E46). THERE ARE HUNDREDS (THOUSANDS?) OF POSTS DESCRIBING THIS EXACT PROBLEM. A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534900August 12, 2013
ENGINE, POWER TRAIN
HEARD A LOUD BANG FROM ENGINE COMPARTMENT, PASSENGER SIDE. SUBSEQUENT LEFT TURNS RESULTED IN A THUD WITH EACH REVOLUTION OF THE TIRE FROM THE SAME AREA. SUSPECTED CV JOINT. TOOK IT INTO SHOP, AND MECHANIC FOUND THAT TWO RIGHT SIDE ENGINE MOUNT BOLTS HAD CORRODED AND SHEARED. BOLTS ARE ALUMINUM AND ENGINE BLOCK IS MAGNESIUM WHICH RESULTED IN DISSIMILAR METAL CORROSION. ENGINE FELL AND CAME TO REST ON FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522853July 2, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BMW 328XI. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE THE ENTIRE ELECTRICAL SYSTEM MALFUNCTIONED, LOCKING ALL OF THE WINDOWS AND DOORS. THE VEHICLE WOULD NOT START ONCE THE SYSTEM MALFUNCTIONED. THE CONTACT HAD TO WAIT 48 HOURS IN ORDER TO RESTART THE VEHICLE. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522764July 1, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
I WAS DRIVING HOME ON THE HIGHWAY DURING A RAINSTORM WHEN THE 4X4, BRAKES WARNING CAME ON. THE HANDLING IMMEDIATELY WAS AFFECTED. I DIDN'T FEEL THE TRACTION I WAS USED TO AND BRAKING BECAME DANGEROUS. I WANTED TO PULL OVER BUT THE BRAKES MADE THE CAR STOP TOO ABRUPTLY, CAUSING ME TO SKID ON THE WET ROAD. HAD THE HIGHWAY BEEN BUSIER I'M SURE I WOULD'VE BEEN IN A SERIOUS ACCIDENT. I CONSIDER MYSELF VERY LUCKY. I TOOK MY CAR TO A LOCAL MECHANIC. I WAS TOLD THAT IT WAS THE TRANSFER CASE ACTUATOR GEAR. IT'S PLASTIC AND THE INTENSE HEAT CAUSES IT TO FAIL. I WAS TOLD THIS PROBLEM IS VERY COMMON....SO MUCH THAT THE REPLACEMENTS ARE MADE OF A DIFFERENT COMPOSITE AND MORE HEAT RESISTANT. MY QUESTION IS WHY DO I HAVE TO PAY FOR A GEAR THAT IS RECOGNIZED AS FAULTY. IF THE REPLACEMENTS ARE BETTER THAN THE ORIGINAL THEN OBVIOUSLY BMW RECOGNIZES THAT TOO. THIS IS BECOMING WAY TO COMMON FOR BMW NOT TO REACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520162June 17, 2013
POWER TRAIN, SERVICE BRAKES
MY 2007 328XI TRANSFER CASE ON THE DRIVE TRAIN FAILED AT APPROXIMATELY 65 MPH ON SUNDAY 6/16/2013. THIS CAUSED AN IMMEDIATELY LOSS OF ALL WHEEL DRIVE AND ABS IN THE REAR OF THE VEHICLE. WITH SOME SIMPLE RESEARCH ONLINE IT IS EVIDENT THAT THIS IS A COMMON PROBLEM AMONGST SIMILAR MODELS AND YEAR GROUPS. THE X3 AND X5 ARE NOTORIOUS FOR THE ISSUE. A WHOLE AFTERMARKET INDUSTRY AND DEVELOPED ON REPLACING THE GEARS WITH NEWER, HIGH HEAT AND STRESS GEARS SO THIS ISSUE DOESN'T HAPPEN AND THERE ARE RETAILERS WHO MARKET TO PEOPLE WITH THESE VEHICLES TO REPLACE THEM. THE FACT THAT A SECONDARY MARKET HAS APPEARED AND IT HAS NOT BEEN ACKNOWLEDGED AS A SERIOUS ISSUE IS CONFUSING. THE INTERIOR OF THE TRANSFER CASE SHOWS THE GEARS ARE MADE FROM PLASTIC WHICH DEGRADE OVERTIME AND EVENTUALLY CAUSE ALL WHEEL DRIVE TO FAIL TO ENGAGE OR TO DISENGAGE AND CAUSING SEVERE BRAKE AND HANDLING ISSUES. I WAS FORTUNATE ENOUGH TO MAINTAIN CONTROL BUT OTHERS MAY NOT BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513181May 22, 2013
AIR BAGS
2011 BMW 328I. CONSUMER WRITES IN REGARDS TO FAULTY AIRBAGS. *SMD THE CONSUMER STATED HE HIS WIFE HIT ANOTHER VEHICLE AT 40 MPH, AFTER THAT VEHICLE RAN A STOP. NONE OF THE AIR BAGS DEPLOYED. THERE WAS CONSIDERABLE DAMAGE TO THE ENTIRE FRONT BUMPER, PASSENGER SIDE DOOR, PANEL AND HOOD. THE REPAIR SHOP DETERMINED THE FRAME ON THE PASSENGER SIDE HAD RECEIVED DAMAGE WHICH NEEDED TO BE REPLACED, AND IT REQUIRED THE MOTOR TO REMOVED AND RE-MOUNTED. THE COST OF THE DAMAGE WAS ESTIMATED OVER $15,000.UPDATED 12/09/15 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10513064May 21, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
MY 2007 328XI BMW DRIVER'S SIDE DOOR WILL NOT UNLOCK OR LOCK. SEEMS TO BE A COMMON ISSUE AND A RECALL NEEDS TO BE DONE WITH THESE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511247May 9, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SMOKE EMERGED FROM THE INSTRUMENT PANEL AREA. THE CONTACT EXITED THE VEHICLE AND THE VEHICLE IGNITED IN FLAMES. THE CONTACT STATED THAT THERE WAS A POLICE AND A FIRE REPORT FILED OF THE INCIDENT. THE CONTACT WAS NOT INJURED. THE FIRE DEPARTMENT DETERMINED THAT THE FIRE ORIGINATED FROM AN ELECTRICAL FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to BMW 328xi