Acura TLX Complaints

110 consumer complaints on file.

#11578434March 20, 2024
UNKNOWN OR OTHER, ENGINE
My vehicle was stolen due to a jammer that copied my car keys information. I have it on video. It was addressed to acura and honda about the vulnerability for past 3 years and they ignored it. I now am a victim of a stolen vehicle because of this vulnerability that was not acknowledged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565496January 15, 2024
STRUCTURE:BODY
While I was driving on the highway I heard a loud pop over head and when I open my roof shade I saw the my sunroof was shattered. Then glasses started flying everywhere. The shattered pieces of sunroof glasses put me at risk and other motor vehicles on the road. I looked up online and found out that this is an ongoing issue with Acura/Honda sunroof exploding. Acura hasn't made a recall yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559236December 8, 2023
SERVICE BRAKES
My vehicle is a 2022 Acura TLX A-Spec with 20,000 miles on it. I bought it certified from an Acura dealer October of 2022 at 7,600 miles. I started to have an issue with the driving experience recently. I took it in to my closet dealer and they stated that the problem was the rotors being warped from driving and braking then that I would have to pay for the replacement rotors and brakes, but it’s impossible and the mileage shows. This is an manufacturer issue that has affected many owners and hasn’t been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555793November 18, 2023
TIRES:SIDEWALL
255/R40 Passenger Front and Rear tires sustained cuts/slashes on the inside walls. Front was more severe and went flat immediately. The other went flat the following day. Subsequently, saw that my TLX may have had tire issues from the manufacturer. I didn’t know this at the time and when I called the dealer, they offered no assistance. Repairs cost almost $900 for two new tires at Firestone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554520November 10, 2023
ELECTRICAL SYSTEM
My TLX Tech 2023 lost complete power while I pulled up to a busy intersection on a dark and rainy day. As a puled to stop and my idle stop enabled the car was fine. Once I tried to accelerate the car immediately went into Park from Drive. All of the controls started to blink and the car powered down like a computer system who was on 0%. I completely lost power, so that I could not even put my hazard lights on to indicate to the busy oncoming traffic that I was in danger. When the police arrived, he even tried to shift to neutral to help me roll out of the street, but the car was inoperable. I had to remain in the car due to the freezing rain and sleet. The emergency services called an emergency tow to get me out of the street and I was then towed to the nearest Acura dealership to get it reviewed. The service department indicated that they had known about the idle start/stop issue, but not on my specific model. I had my car inspected just the day before at the same dealership and there were no issues that had come up. I am concerned that this is very dangerous and leaves me in a vulnerable state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547255September 29, 2023
UNKNOWN OR OTHER
Well, since i purchased the 2023 Acura Tlx TECH PCKG, "It's a nightmare" everytime i drive it , i'm not enjoying it at all! I can't keep the car to go between the 2 lines! It just keeps going zigzag, i keep telling myself that maybe because "it's a brand new car" give it more time for adjustment...! But it's getting worse and worse to the point that when it's raining, i have to pray to get home safely!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546363September 25, 2023
BACK OVER PREVENTION, EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2021 Acura TLX. The contact stated that whenever the radio was turned on and occasionally randomly, there was a crackling and popping sound heard in the speakers. The contact then stated that while shifted in reverse, the rear-view camera screen intermittently displayed a blank screen or delayed displaying an image. The contact then stated that the vehicle was taken to the dealer where it was diagnosed that there was a loose connection in the bus network. The contact was informed that the FAKRA connector set needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to an independent mechanic and then towed to the dealer where it was diagnosed that the FAKRA connector needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was denied service due to the vehicle having a Salvaged Title. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544892September 16, 2023
SUSPENSION, UNKNOWN OR OTHER
Please see attached document, as my whole description would not fit in the box.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541773August 30, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was traveling on the highway (on a very rainy day), when my car's green signal lights and orange engine light began blinking. Immediately, an orange warning sign on the dash read, "Some Driver Assist Systems Cannot Operate, Radar Obstructed". A few seconds after that occurred, I accelerated to pass a vehicle & as soon as I switched lanes to get over, my car went from speeds of about 85 MPH, abruptly down to 15-20 MPH. My safety was immediately put at risk as the driver I passed began tailgating me as if my actions were intentional. I attempted repeatedly to speed up, but my car just wouldn't go any faster. Once, I proceeded to get in the right line, I was almost hit by a group of tractor trailers. I called my spouse in a panic, who advised me to get off at the next exit. I followed his advice, pulled over, turned off my car & started it again. The lights turned off & proceeded to get back on the highway. About 3 minutes later, the orange light flashed the same message, "Some Driver Assists...." I immediately called Leith Acura & tried explaining what was occurring. Once hanging up with Leith, the dash continued to display "call ended" with Leith's number flashing every few seconds. The radio also turned off with a "No audio connection for FM Radio". Too afraid to accelerate, I drove minimal speed all the way to VA. Also afraid to drive back in the same condition, I contacted Crown Acura, who set an appointment for June 23, cancelling Leith. Service advisor [XXX] informed me that the technicians were unable to duplicate what occurred and placed me in a rental vehicle until my car was assessed and diagnosed. The next day I was informed my vehicle was ready and told the technology was reset. Before & after this, my phone calls are stuck in a limbo state where it will ring through Bluetooth, the number will display, but there is no way to pick up the call via phone or car display. "Brake" warning also blinks when there are no objects in front of me. *I have videos* INFORMATION REDACTED PURSUANT TO THE FREEDOM O
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538062August 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This is the four time this happened to me in this vehicle. I was driving down Ellsworth street in south Philadelphia. I had a baby in the back with a car seat and a 8 year old in the front seat. And all of a sudden the warning light started flashing BREAK BREAK And than the breaks slammed on. This happened for about 3-5 seconds, until the car stop. Thank God no cars were driving behind me or they would have ran into the back of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530116July 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Hi there, My car has been to the Acura dealer multiple times for the same issue, and I'm hearing that alot of other Acura TLX owners are having the same issue. My car screen will randomly short, and can just shut off. Sometimes when I'm backing up, the screen will freeze and i wont realize that someone is walking behind the car, almost causing me to hit them. The audio system also can make weird crackling noises as well. There are definitely some safety features that shut off with the screen, though i cant pinpoint them exactly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521946May 14, 2023
ELECTRICAL SYSTEM, ENGINE
Driving on the highway during light rain. Applied 45%-65% throttle to pass. The check engine light began to flash and the car went into limp mode. Pulled over on the highway shut the vehicle down and restarted it 30 seconds later. Check engine light was gone, no longer in limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517929April 19, 2023
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Acura TLX. The contact stated while driving approximately 20 MPH, the contact made a right turn, depressed the brake pedal, and the vehicle came to a stop with the electric power steering, Forward Collision Avoidance, Road Departure Mitigation, Cruise Control, Hill Ascend Assist, and VSA warning lights illuminated. The vehicle was towed to a dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511810March 14, 2023
TIRES
I currently have Kumho Ecsta PS91 tires on my 2021 Acura TLX that was purchased brand new and 3 out of 4 tires have cracks/splits all the way around the inside and outside sidewall. My vehicle currently has 30k miles and still has plenty of tread left on them as they are rated for 45k miles. Car has always had its routine maintenance done at Acura and tires are always checked and rotation is done also. Please look into this immediately 🙏 I was traveling on an Interstate at 70 mph and this could have been a tragedy for myself and others traveling. Also have pictures to show if needed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507643February 16, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two occasions the Collision Mitigation Braking System (CMBS) has improperly activated with HARD braking leaving me fighting for control. On one occasion, I was driving at 35 MPH on a divided boulevard in my home subdivision with no vehicles in sight. The second occasion occurred on the Florida Turnpike at 75 MPH while in the outside lane. There was no vehicle in front of me or to the side at that time. That was a scary moment. I want to emphasize that the CMBS employed HARD braking along with the flashing dash warning. After each instance I took the vehicle to an Acura dealer. First to Fountain Acura in Orlando who could find no DTC codes and blew me off by telling me it was my E-Pass transponder and window tint that caused the problem. That was utter nonsense. The second time I took the vehicle to AutoNation Acura North Orlando where I had purchased the vehicle as Certified Pre-owned (CPO) in April of 2022. They took my concern seriously, provided a loaner and kept the vehicle for four days. They also were unable to duplicate the issue and could find no DTC codes. They called Honda’s “tech line” and told me that same nonsense about tint and transponders. This “washing of hands” rather than taking ownership of this life-threatening problem made me start looking for others with the same issue. No surprise, I found 103 other Acura 2021 TLXs as well as RDXs and Honda models with NHTSA complaints for the same exact experience I had. Is AHM’s “tech line” telling all owners it is their fault for the improper activation of the CMBS? It seems to me that a change in the CMBS triggering algorithm needs to be made otherwise the more vehicles with the defective algorithm the more crashes will occur. This improper activation seems unique to 2021 vehicles. NHTSA records currently show no similar complaints for 2020, 2022, or 2023 model year vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507240February 14, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The infotainment system glitches or goes static after a bump of any sort. Sometimes it would restart entirely. Or just not work until I stop and restart the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500621January 7, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My wife and I were on the first day of vacation, driving from Virginia to FL by way of SC. Around 1pm I was driving the car on interstate 20 West in South Carolina near Bishopville. There were no cars in my lane in front of me and the car suddenly activated what Acura refers to as the CMBS system. The purpose of this is to stop us if it thinks we are going to run into another vehicle. I'm not 100% sure but I think this is related to the adaptive cruise control. We had not used cruise control that day because traffic on rt 95 South was extremely heavy. We had finally turned off on Rt 20 and traffic wasn't as heavy so we felt we could safely use the cruise control. We were traveling at about 73 mph and the car suddenly started hard braking. It was flashing BRAKE in big letters in the dash. There was another vehicle behind so I kept pushing on the gas pedal to keep going but the car literally would not release the brakes. The vehicle from behind hit us. There is a video cam in my car so I have a video that shows the car traveling smoothly then all at once bouncing and jerking as it keeps applying the brakes. We also have photos of the front of the car showing that the cameras that this system uses were clear and unobstructed. The other driver was charged but it was absolutely the fault of the Acura for this malfunction. Acura Roadside Assistance tried to tell us how to disable this system but the info they provided was for another year model and didn't work. We went on YouTube and found the correct information and have disabled this system. There were other videos on YouTube describing this exact issue with this system failure with Acura vehicles. We have also filed a report with Acura Customer Care. It is case #[XXX]. We have also reported this to our insurance company (Travelers) and to State Farm, the company that is handling the claim for repair. The State Farm Claim # is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11496965December 11, 2022
POWER TRAIN
Noticed my 2021 Acura TLX A-SPEC SH-AWD has fluid leaking from the rear differential where the driveshaft connects. The vehicle has 16,531 miles on the odometer. Honda is releasing a recall for leaking rear differential on the Honda CRV as well Accords. Honda may want to include the Acura TLX's as well in the recall as they are reporting the drivesshaft may cause serious damage at high speeds if the differential is leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486148September 24, 2022
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
Rotors warped and changed through warranty but loud humming and vibration is back after 2,000 miles on new rotors. Steering column is leaking fluid down to brake pedal. Steering wheel is making a clicking noise when turning. Speakers are crackling after Fakra replacement under acceleration or going over bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480142August 19, 2022
LANE DEPARTURE: WARNING
While traveling on a narrow road and a narrow bridge, the lane departure system caused the car to veer left into another car. The road had no dividing lane marker. The car was totaled and my wife injured
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Acura TLX