Acura TLX Complaints

110 consumer complaints on file.

#11664634June 3, 2025
ENGINE
While driving in humid, rainy conditions for over five hours, I experienced a sudden and dangerous loss of acceleration. Moisture appears to have built up, resulting in a misfire and a flashing MIL/Check Engine light. This occurred while I was overtaking another vehicle just before entering a restricted-width construction zone, making the situation extremely hazardous. The complete loss of acceleration lasted for about a minute. Afterward, I was only able to maintain minimal speed by flooring the accelerator. I continued in this limited-power mode until I could safely exit the highway. After shutting off the vehicle for 10 minutes, I restarted it, and it operated normally. After researching this issue, I found active recalls and service bulletins describing this exact behavior, including: NHTSA Recall Number: 25V-031 Acura Campaign Number: EL1 Service Bulletin Number: 25-010 Additionally, an earlier bulletin describes identical symptoms: Service Bulletin Number: 20-053 (Version 4, dated March 12, 2024) Despite these matches, my VIN does not show any active recalls or bulletins. When I brought the car into the dealership to address this issue under the bulletin, they informed me they could not perform any service since my VIN was not listed. Given the severity of what occurred, I am requesting urgent assistance in updating or reviewing the recall eligibility for my vehicle. I would like to prevent this issue from recurring, especially in dangerous conditions. Thank you for your attention, and I look forward to your prompt response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659887May 9, 2025
SUSPENSION
The contact owns a 2021 Acura TLX. The contact stated that while driving over a bump in the roadway, there was a squeaky metallic sound coming from the front passenger’s side suspension. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and advised the contact to have the vehicle diagnosed. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654456April 14, 2025
POWER TRAIN
Transfer case broken; no longer sending power to the rear wheels. Car loses traction when accelerating from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648315March 14, 2025
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2021 Acura TLX. The contact stated while driving 55 MPH and depressing the brake pedal, the steering wheel started to shake, and the vehicle failed to respond as needed. A dealer was contacted, and the contact was able to schedule an appointment to have the vehicle repaired. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the front brake rotors were damaged and needed to be replaced. The vehicle was being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647306March 10, 2025
STEERING
When Driving my vehicle I abruptly lost power steering on the freeway. I received an error on the screen " Electric Power Steering Problem, assisted steering reduced". I was able to safely drive my car off the freeway. However, I feel like this problem can cause someone else with not enough strength such as an elderly person to loose control of the vehicle if they encounter the same issue. I took my car to the Acura Dealer, and they advised they needed to replace the Rack and Pinon due to a " Steering Position Sensor" Issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640171February 2, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
On a slightly snowing evening driving on the highway, a warning was displayed indicating "Some Driver Assist Systems Cannot Operate, Radar Obstructed" and the green icon turned orange. Traveling about 45 mph, I slowed down to get over and the car drastically slowed down without me pressing the brake. After about 10 more minutes of driving the icon turned green again. This has happened on more than one occasion creating a serious safety risk, typically during inclement weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635675January 13, 2025
UNKNOWN OR OTHER
My vehicle was stolen from apartment parking structure. Car was locked and both keys were with me. Thieves were still able to get in my car and start the vehicle without the keys in less than 5 minutes. This problem has been happening all over the country try with Acura specifically. Just the other day at work another 2023 Acura TLX was stolen. I tried to speak with Acura and they said theft has increased and thieves can steal the car in seconds. This is a huge issue and Acura refuses to do anything about it such as updating their security hardware/firmware. The issue is all over the United States. Now for my new vehicle I need to install a 2000 dollar security system because acuras vehicle security is horrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635015January 9, 2025
SERVICE BRAKES
Hotspot on rotors.Brake pads are good. There has been a recall on this year,but not this model..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633510January 1, 2025
SUSPENSION, UNKNOWN OR OTHER
The transfer case blows up and which causes the all-wheel-drive system of the car to go away and the car becomes from wheel drive which changes the way the car drives and makes it very dangerous. The car has a lot of oversteer and this is very dangerous to highway roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632258December 24, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Was driving in the car for a while and the dashboard just turned off. Could not see speed or any other safety controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629335December 6, 2024
AIR BAGS
The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627471November 26, 2024
AIR BAGS
The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Park Ave Acura (247 W Passaic St, Maywood, NJ 07607); were made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625729November 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I understand Honda isn't doing soo well so I hope this is added to the list of the feds research we just bought this tlx aspec don't understand how these cars need to be 4000lbs but anyway the gas mileage advertised is not what you get I've seen on multiple forms people are saying they experience 13 mpg and on a cylinder engine that is just not acceptable 2 hear grinding noises in our drive train that the dealership doesn't hear unless it shows up in a scan tool 3 the engine has very loud valve tapping sound the tail tips have alot of black soot on them also evident of too lean gas mixture 200 dollars in gas in 8 days of owning this NEW car the transmission also has a mind of its own in sport mode reving the motor to 2 and 3k rpm all by itself and staying there till I tap on the gas pedal a few times and no the rug is not interference with the pedal it's all these companies going to electrical sensors instead of a cable that goes from the pedal to the throttle body like it should have always stayed. Getting rid of this thing as soon as possible soo the fed should also look at the newer ones ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616796September 27, 2024
STEERING, UNKNOWN OR OTHER
All the dashboard lights began blinking on the dashboard while I was driving about 30mph. The steering wheel began to get stif. I pulled over immediately and the steering wheel locked completely. I turned the car off and back after about 10 min and I was able to drive home. Luckily I was only 5 minutes away. I took it to the Acura dealer and after it was inspected they said it had to do with the steering however nothing was replaced or fixed. They advised me to let them know if it happens again. This is the first time it occurs however I’m afraid to drive this car especially on the freeway if the same incident occurs it can cause a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615658September 20, 2024
AIR BAGS
In February 2024 I became aware of a recall impacting my 2021 Acura TLX. When I called Acura, I was told more information would become available-- I did not hear back. Then In April 2024 I took my vehicle in for servicing and asked my dealership Radley Acura if they could also repair the recall, and the dealership informed me they did not have a part nor an estimate as to when it would become available. In response, I called Acura corporate. They too did not have an update. Fast forward to September 18, 2024, I once again called the dealership and was told the same thing I was told earlier this year. No part available and no estimate as to when one will become available. I then called Acura corporate. Corporate Acura contacted the dealership on a threeway and asked the same question, and were told by the dealership they were waiting on corporate to make parts available. The threeway call signaled to me, that corporate Acura has not kept their own network of dealerships adequately informed, much less their customers. I then contacted Acura Customer Care and the representative informed me because my airbag light is not actively on, there is no available part nor an estimate as to when one will become available. Acura and Honda have known about this recall for at least 7 seven months and have failed to keep their consumers apprised of updates (leaving the onus on the vehicle owners) and more frustratingly, cannot manage to provide estimates as to when parts will become available. Given Acura's lack of timeliness in remedying the recall, I kindly request NHTSA look into their mishandling of this longstanding recall. Thank you for your consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614003September 11, 2024
UNKNOWN OR OTHER
Per the note on this website that says "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA ..." Regarding Manufacturer Recall Number YHG / NHTSA Recall Number24V-064, when I made an appointment with my local Acura dealer, they told me "The manufacturer does not have the parts and the remedy available for that recall, so we will not be ble to take care of it. If that was what you were coming in for, I will have to cancel the appointment. They have not given us an ETA as far as when the parts will be available, and normally when they are available, they send their clients a letter stating that they have become available."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611317August 28, 2024
ENGINE, POWER TRAIN
Transmission jerks at low speeds, Car jerks when it is downshifting. The car only has 14,000 miles. Dealership refusing to do any work due to car not having any codes. The car feels like it is having a misfire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605966August 1, 2024
WHEELS
Ok I purchased this vehicle in march of 2024 by May I started getting a vibration at highway speeds in front of vehicle...I brought to dealer and they told me there is a plastic peice broken on both front wheels it's inside you can not see it when tire is on ...the dealer told me they were using my rim and tire coverage I purchased extra when I bought the car ...I told them that's road hazzard I didn't hit anything they used it anyway ...I get the car back 3 weeks later vibration again this time in the back I bring it back in they tell me same issue as the front the sound deadner broke in bother wheels again no damage on outside of rim and I never hit anything I told them go through warranty they told me there rep said use the road hazzard ....I argued and called corporate....honda Corp made a claim number said they would call my dealership but instead just called the rep and of course he said use road hazzard ....so they did now I have 4 brand new wheels same ones ....not sure if this will happen again with new 1s but I have met few other people on the internet with same exact prob ...my opinion is its a manufacturer defect in the wheels or some of the wheels and acura/honda is trying to bury it to avoid a safety recall ....the more people they get to use rim and tire the more this goes away and this is a serious safety issue as the rims when they break destroy the inside of the tire and if causes a blowout on the highway could end up in severe injury or death....someone needs to go after them ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591782May 31, 2024
AIR BAGS
The contact owns a 2021 Acura TLX. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578542March 20, 2024
AIR BAGS, ELECTRICAL SYSTEM
How Acura Lost my Business The fact that no one from Acura will take responsibility for the ongoing issues has reaffirmed that my long-term commitment to owning Acura’s is over. Honda will only communicate via the phone and say "if the dealership can't fix it, neither can Honda." I decided, after months of difficulties with things not working correctly in my car, to trade it in. The last straw was when I looked up the Acura TLX Blue Book value; the car had a safety recall I knew nothing about from Acura. The passenger front seat airbag can deploy prematurely in an accident, and cause an injury. The professionals at the local Acura dealership cautioned me not to let passengers sit in the front seat; therefore the car was no longer usable for two people upfront. Acura can't fix the recall safety issue because there are no parts. This follows months of attempts to address other issues with the upgraded technology package not working correctly. Honda/Acura headquarters, and the Florida Attorney General, provide no written responses despite following the Lemon Law protocol. After owning my fifth Acura, a 2021 TLX, I recognized I could no longer count on the safety I’d come to expect. My daughter had come out of totaling my first Acura, a TSX, without even a bruise or scratch more than twenty years ago. This had secured my loyalty to the brand, I had thought for life. [XXX] Lakewood Ranch, Florida [XXX] -cell [XXX] -landline [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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