Acura RDX Complaints

2,183 consumer complaints on file.

#11318349March 16, 2020
EXTERIOR LIGHTING
THE HALOGEN HEADLIGHTS (LOW BEAMS) ON THE BASE DEGRADE TO THE POINT THAT THEY ARE NOT BRIGHT ENOUGH FOR NIGHTTIME DRIVING. EVEN HIGH BEAMS ARE BARELY EFFECTIVE. REPLACING BULBS DOES NOT RESOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317957March 13, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON THE DAY 10/27/2016 I PURCHASED A ZERO MILE ACURA RDX 2017 VEHICLE FROM BELLA GROUP AT KENNEDY SAN JUAN WITH TRANSMISSION ISSUES. IT JUMPS MOSTLY WHEN IT PASSES 20 MHP AND WHEN IT BRAKES SHE JUMPED AS IF LOWERING CHANGES. DURING THE PAST 3 YEARS I WENT TO ACURA SERVICE IN GUAYNABO AND I TOLD ABOUT THE TRANSMISSION AND THEY ALWAYS TOLD ME THAT IT WAS FINE. ON 9/3/2020 I TOOK THE CAR AND TOLD ACURA SERVICE EVERY TIME ABOUT THE TRANSMISSION, IT WAS DELIVERED TO ME AS EVERYTHING WAS FINE WHICH BOTHERED ME AND I ASKED FOR A MANAGER. THE MANAGER CAME AND WE GAVE A TEST DRIVE AND IN 5 MINUTES HE FOUND THE PROBLEM, THEN THEY GIVE ME THE SERVICE PAPER INFORMING THAT ON 04/4/2017 ACURA INFORMED THROUGH A SERVICE BULLETIN 17-017 THAT THE JUDDER FROM THE TORQUE CONVERTER WHICH CAUSES THAT THE MOTOR OIL BURNS MORE THAN NORMAL CAUSING THE TRANSMISSION TO JUMP. ACURA SERVICIO CARRIED OUT THE SERVICE BULLETIN, BUT AS OF 3/13/2020 THE BUS CONTINUES WITH THE SAME PROBLEM ONCE IT IS HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317340March 10, 2020
SERVICE BRAKES
VEHICLE HAS A HIGH PITCH SQUEAL FROM BOTH THE FRONT BRAKES AT LOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316525March 6, 2020
EXTERIOR LIGHTING
CAN'T SEE THE ROAD AT NIGHT. LOWER BEAMS NOT PROJECTING LIGHT ON ROADWAY MAKING DRIVING AT NIGHT IMPOSSIBLE AND EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316290March 5, 2020
AIR BAGS
THE SRS WARNING LIGHT HAS BEEN ON FOR OVER A YEAR. WE HAD THE 2 RECALLS 2016 & 2019 DRIVER'S SIDE AIRBAG REPAIRED AT ACURA OF DAYTON IN OCTOBER 2019, AND THEY RESET THE WARNING LIGHT. IT CAME BACK ON WITHIN A FEW DAYS. THE CODE IS 31-21 INCREASED RESISTANCE L/S AIRBAG INFLATOR. I'VE ALSO BEEN TOLD THE AIRBAG WON'T DEPLOY IF THERE IS AN ACCIDENT. PLEASE RECALL THESE, AS I SEE OTHER COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316120March 4, 2020
UNKNOWN OR OTHER
INFOTAINMENT SYSTEM DOES NOT WORK (GOES BANK, FREEZES OR GOES IN AND OUT), SPECIFICALLY CARPLAY WHICH CONNECTS AND DISCONTENTS (IN AND OUT) ON A REGULAR BASIS. I'VE BEEN EXPERIENCING THIS PROBLEM SINCE FIRST PURCHASING THE CAR IN JULY 2018. I HAVE TAKEN IT TO THE DEALERSHIP 3 TIMES NOW AND FILED A COMPLAINT WITH ACURA, WHICH BLAMES APPLE AND CLAIMS IT'S NOT THEIR PRODUCT'S FAULT. I WAITED UNTIL I GOT A NEW IPHONE THINKING THAT WOULD SOLVE THE PROBLEM; NOW ACURA SAYS MY PHONE IS TOO NEW AND STILL NOT COMPATIBLE. THIS IS A DANGEROUS ISSUE AND DISTRACTING WHILE DRIVING. THE PROBLEM OCCURS WHILE THE CAR IS STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311909February 27, 2020
SEATS
THE BACK SEAT OF THE VEHICLE IS LOOSE AND ROCKS UP TO AN INCH OR MORE. WE TOOK THE CAR INTO THE DEALERSHIP TO FIX THE PROBLEM AND WERE TOLD THAT THIS WAS STANDARD ON THE 2019 ACCURA RDX. SEATS THIS LOOSE DO NOT SEEM SAFE TO ME. WE HAVE AN INFANT IN A CAR SEAT IN THE BACK SEAT OF THE CAR. HER CAR SEAT IS SUPPOSED TO MOVE LESS THAN ONE INCH WHEN PROPERLY INSTALLED. WITH THE BACK SEAT AS LOOSE AS IT IS, THERE IS NO WAY FOR ME TO INSURE HER SAFETY IN THIS CAR. THE SEAT IS LOOSE ALL THE TIME- REGARDLESS OF WHEN THE CAR IS IN MOTION- AS LONG AS SOMEONE OR SOMETHING IS SUPPLYING ENOUGH FORCE. WE HAVE A VIDEO OF THE SEAT MOVEMENT, BUT THERE IS NO WHERE TO ADEQUATELY ATTACH IT TO THIS REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310261February 20, 2020
SERVICE BRAKES
WHEN USING AUTO BRAKE HOLD WHEN STOPPED IN TRAFFIC AND IF ENGINE AUTO START STOP IS ENGAGED, IF THE AUTO START STOP TURNS THE ENGINE BACK ON THERE ARE TIMES WHEN THE AUTO BRAKE HOLD RELEASES BY ITSELF AND CAR STARTS MOVING FORWARD. THIS COULD BE A SAFETY ISSUE IN CASE THERE IS A PEDESTRIAN IN THE CROSS WALK OR IF THE DRIVER DOES NOT HIT THE BRAKE PEDAL IMMEDIATELY COULD HIT THE VEHICLE IN FRONT. I DO NOT SEE ACURA HAVING ANY RECALL TO FIX THIS. A FORUM LINK OF OTHER PEOPLE REPORTING THE SAME ISSUE: HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/BRAKE-HOLD-ISSUE-977762/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310258February 20, 2020
SERVICE BRAKES
2019 NEW RDX! THE CAR BRAKES SOUND HORRIBLE EVERYDAY! I HAVE BEEN PROMISED OVER 9 MONTHS ITS BEING WORKED ON. I'VE HAD THEM CHANGED 3 TIME BY THE DEALER AND STILL SQUEAKS EVERY TIME I STOP. I'M FEARING FOR MY SAFETY BECAUSE THEY CANNOT FIX THE PROBLEM AND I FEEL THEY WILL FAIL SOON. IT'S A VERY WELL KNOWN PROBLEM IF YOU GOOGLE 2019 AND 2020 RDX BRAKE PROBLEMS THEY GAVE ME A $300 VISA CARD FOR MY INCONVENIENCE!!! I DON'T KNOW WHO TO TURN TO ANYMORE BECAUSE THE COMPANY DOESN'T CARE TO FIX THIS 2 YEAR OLD MODEL'S PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308912February 13, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS HAVE GOTTEN STEADILY DIMMER OVER THE LAST YEAR. MY LIGHTS ARE SO DIM, PEOPLE ASK ME IF THEY ARE ON. ON ROADS WITH STREET LIGHTS, I CAN'T TELL THE LIGHTS ARE ON AND ON UNLIT COUNTRY ROADS, I CAN BARELY SEE THEY ARE WORKING. I SPENT OVER $100 REPLACING THE BULBS WITH NO IMPROVEMENT. IN MY RESEARCH, IT APPEARS THAT THERE IS AN ISSUE WITH A REFLECTIVE AREA INSIDE THE HEADLIGHT ASSEMBLY THAT AFFECTS THE BRIGHTNESS OF THE BULBS. I BELIEVE THIS HAS BEEN RECALLED ON A ANOTHER ACURA MODEL ABOUT THE SAME AGE. I ALSO UNDERSTAND THAT THE ONLY SOLUTION IS TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY WHICH COST OVER $1,000 EACH. THE GLASS COVER OVER THE FRONT OF THE HEADLIGHT IS NOT FOGGED OR YELLOWED WITH AGE LIKE SOME CARS GET. I DON'T HAVE ANY PICTURES OR DOCUMENTS THAT WOULD HELP. THIS IS SOMETHING YOU HAVE TO EXPERIENCE IN ORDER TO UNDERSTAND BUT I WILL GLADLY TRY TO PROVIDE ANYTHING THAT MIGHT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308648February 12, 2020
EXTERIOR LIGHTING
FACTORY HEADLAMPS ARE COMPLETELY INSUFFICIENT FOR NIGHT DRIVING, EXTREMELY DIM. REPLACEMENT BULBS HAVE LITTLE TO NO EFFECT IN IMPROVING THIS. ACURA OFFERS NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307687February 7, 2020
SERVICE BRAKES
BRAKES MAKE A CONTINUOUS HIGH PITCH SQUEAL NOISE WHEN ENGAGED FOR APPROXIMATELY 2 MILES EVERY TIME I START DRIVING MY CAR REGARDLESS OF WEATHER. STERLING ACURA REPLACED THE BRAKES AND ROTORS BUT THE ISSUE REMAINED. HONDA SAYS THEY ARE AWARE OF THE ISSUE BUT DO NOT KNOW WHAT IS CAUSING IT. THEY REASSURED ME THIS IS NOT A SAFETY ISSUE WHILE TELLING ME THEY DO NOT KNOW WHAT IS CAUSING IT OR HOW TO FIX IT. I FEEL UNSAFE DRIVING MY BRAND NEW 2020 ACURA RDX ASPEC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306973February 4, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT CONTACT OWNS A 2011 ACURA RDX. THE CONTACT STATED THAT THE GEAR SHIFTER LEVER FAILED TO SHIFT OUT OF GEARS AND THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE SHIFTER CABLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OF THE IGNITION SWITCH. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306493February 1, 2020
STRUCTURE:BODY
THE EXTERIOR BLACK PLASTIC GARNISH PILLARS (BETWEEN THE WINDOWS) HAS SEVERELY DEFORMED FROM THE HEAT OF THE SUN. I HAVE REPLACED THEM TWICE, AS THEY HAVE DEFORMED AND WARPED SO MUCH THAT IT IS CAUSING FRICTION ON THE WINDOW OPERATION AND PREVENTS NORMAL WINDOW OPENING AND CLOSING. THE BLACK PLASTIC PART HAS A FLAT BLACK FINISH AND BECOMES EXTREMELY HOT FROM THE DIRECT SUNLIGHT OR REFLECTION OFF OTHER WINDOWS OF MY HOUSE OR OTHER CARS. THEY HAVE WARPED SO BADLY THAT I HAD TO REPLACED THEM TWICE. THE FIRST TIME AT THE DEALERS EXPENSE AND THE SECOND TIME AT MY EXPENSE. I HAVE NOTED THAT THE NEWER 2020 MODELS HAVE CHANGED THE PILLARS FROM A FLAT BLACK FINISH TO A HIGHLY REFLECTIVE SHINY BLACK FINISH, THAT WILL REFLECT THE LIGHT AND NOT BECOME AS HOT AS THE FLAT BLACK SOFT PLASTIC PILLARS THAT MY VEHICLE HAS. ACURA SHOULD RECALL THESE DEFECTIVE PARTS AND REPLACE THEM WITH A HARDER PLASTIC THAT WILL NOT WARP FROM THE HEAT OF THE SUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11303032January 30, 2020
ENGINE
I DRIVE A 2020 ACURA RDX HAVING 1,840 MILES. WHILE DRIVING ON THE HIGHWAY ON TWO SEPARATE OCCASIONS (APPROXIMATELY SEVERAL MONTHS APART), MY CAR HAD SUDDENLY DECELERATED. MY FOOT WAS NOT ON THE BREAK AT ALL. THE CAR WOULD NOT ACCELERATE WHEN APPLYING MY FOOT ON THE ACCELERATOR. FORTUNATELY THERE WAS STILL ENOUGH FORWARD MOTION IN THE CAR FOR ME TO BE ABLE TO PULL OVER TO THE SIDE WITHOUT INCIDENT. AFTER A FEW SECONDS, I STEPPED ON THE ACCELERATOR AGAIN AND THE CAR HAD RETURNED TO NORMAL OPERATION. I BROUGHT THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY COULD NOT FIND OR DUPLICATE THE PROBLEM RELATED TO MY EXPERIENCES. I GAVE THEM COPIES OF MY INTERNET SEARCHES SHOWING OTHER DRIVERS' COMPLAINTS HAVING SIMILAR "LIMP MODE" EXPERIENCES. THE DEALERSHIP CLAIMED THEY ARE NOT AWARE OF THIS PROBLEM AND OF ANY COMPLAINTS. I FIND THIS RESPONSE ABSOLUTELY FRUSTRATING BECAUSE THE SAFETY OF MY FAMILY AND FRIENDS ARE AT STAKE. FOR NOW, I AM LIMITING MY DRIVING TO WHAT IS ONLY NECESSARY UNTIL THIS DEFECT IS RESOLVED. I AM ALSO CONSIDERING OTHER OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302218January 27, 2020
ENGINE
I WAS DRIVING ON A TWO-LANE HIGHWAY IN RURAL MISSISSIPPI. ONCE ON A STRAIGHTAWAY AND WITH PLENTY OF SPACE TO PASS, I ATTEMPTED TO DO SO. AS SOON AS I ACCELERATED, THE PEDAL WENT TO THE FLOOR, I LOST ALL POWER, ENGINE LIGHT FLASHED ON, AND I WAS TRAPPED IN THE LEFT LANE WITH ONCOMING TRAFFIC RACING AT ME. WITH LESS THAN TWO SECONDS TO SPARE AND WITH THE HELP OF DOWNHILL MOTION, I WAS ABLE TO SQUEEZE AHEAD OF THE VEHICLE I WAS ATTEMPTING TO PASS AND INTO THE RIGHT LANE JUST AS ONCOMING TRAFFIC WHIZZED BY. I SAT ON THE SHOULDER OF THE HIGHWAY AND LITERALLY SHOOK FOR ABOUT AN HOUR. THE CAR WAS TOWED TO ACURA OF JACKSON. WHILE SITTING AT THEIR DEALERSHIP, I FOUND ALL THESE SIMILAR COMPLAINTS. LIKE ALL THE OTHERS, NO CODES SHOWED UP AND NOTHING COULD BE DONE. THEY KEPT THE CAR FOR THREE DAYS AND COULD NOT GET IT TO REPLICATE THE SITUATION. I DROVE IT BACK TO TEXAS AND AM JUST WAITING FOR THE ISSUE TO HAPPEN AGAIN...PRAYING THAT IF AND WHEN IT DOES, IT WILL NOT BE A LIFE-THREATENING SITUATION THIS TIME. WHY IS THIS CONTINUING TO BE REPORTED AND NOTHING IS BEING DONE? OTHERS REPORTED THIS HAPPENING IN HEAVY RAIN. I WAS TRAVELING AT 70MPH ON A WET ROAD AT THE TIME. IT WAS CLOUDY, BUT IT WAS NOT RAINING AT THE TIME. THE CAR WAS IN COMFORT MODE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301781January 25, 2020
EXTERIOR LIGHTING
MY LOW BEAMS ARE VERY DIM. THE ORIGINAL HALOGEN H11 BULBS WERE YELLOW SO I REPLACED WITH SYLVANIA SILVERSTAR ZXE'S. ALTHOUGH LIGHT NOW IS WHITE NOT MUCH OF A DIFFERENCE IN FRONT OF VEHICLE. HAD A MECHANIC INSPECT LIGHTS AND WAS TOLD SOME KIND OF FOREIGN SUBSTANCE IS ON THE BACK OF PROJECTOR LENS AND WHAT APPEARS TO BE FINGER PRINTS ON THE FRONT. POSSIBLY POOR QUALITY WHEN ASSEMBLED. TOOK VEHICLE TO ACURA WAS TOLD THE SAME THING BUT CAR IS OUT OF WARRANTY WITH NO EXTENDED COVERAGE THEY WOULD REPLACE BOTH HEADLIGHT ASSEMBLIES FOR $1900. IT APPEARS OTHER PEOPLE ARE HAVING SAME ISSUE. WITH RECALLS ON ILX AND RLX FOR SAME LOW BEAM DIM LIGHT ISSUE. NOT SAFE TO DRIVE CURRENTLY WITH LOW BEAM ONLY. HAD FOG LIGHTS INSTALLED USE ALL THE TIME TO BE ABLE TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301812January 25, 2020
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING MY 2019 ACURA RDX I ATTEMPTED TO PASS A SLOWER MOVING VEHICLE. DURING ACCELERATION MY ENGINE LIGHT STARTED FLASHING AND SIMULTANEOUSLY THE VEHICLE LOST ALL POWER TO THE ENGINE. THIS PREVENTED ME FROM PASSING AND FORCED ME TO FALL BACK IN BEHIND THE VEHICLE I WAS PASSING. THIS WAS EXTREMELY DANGEROUS AND COULD HAVE HAD CATASTROPHIC RESULTS IF ANOTHER VEHICLE WAS APPROACHING. AFTER FALLING BACK IN BEHIND THE VEHICLE I PULLED OFF ONTO THE SHOULDER. I TURNED OFF THE VEHICLE AND WAITED ABOUT 2 MINUTES AND UPON TURNING IT BACK ON; IT WAS BACK TO NORMAL. I PAID NEARLY $50,000. TO HAVE A SAFE AND RELIABLE VEHICLE. THIS VEHICLE IS SO UNSAFE TO DRIVE WITH THIS ISSUE IT BASICALLY SITS IN THE GARAGE. CONTACTING ACURA DEALERS / SERVICE DEPARTMENTS THEY KNOW ABOUT THIS BUT ARE WAITING FOR THE COMPANY ACURA TO COME UP WITH A SOLUTION. THIS VEHICLE IS NOT SAFE AND MY LIFE AND FAMILY'S LIFE WERE PUT INTO JEOPARDY. ACURA DOESN'T HAVE THE RIGHT TO PUT THEIR CUSTOMERS LIVES IN JEOPARDY. THEY NEED TO FIX THIS ISSUE OR ALLOW THEIR CUSTOMERS TO RETURN THIS DEFECTED VEHICLE IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301566January 24, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE ON BUT ABSOLUTELY NO VISIBILITY ON THE ROAD AT NIGHT. HEAD LIGHT ENCLOSURE IS CLEAR AND NOT FOGGED OVER. SEVERE SAFETY ISSUE. OTHER ACURA AND HONDA HEADLIGHTS ON OTHER MODELS HAVE BEEN RECALLED FOR SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301394January 23, 2020
SUSPENSION
ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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