2021-2024 Toyota Camry/Avalon Carpet Untucked or Torn Loops TSB

Toyota has issued Technical Service Bulletin (TSB) T-SB-0101-24, dated October 30, 2024, to address a common interior concern in certain vehicles. This bulletin supersedes the previous Service Bulletin No. T-SB-0032-23, with updated applicability and repair procedures.

The TSB focuses on the condition where the carpet underneath the door scuff plate becomes untucked or its loops become torn. This issue can affect both the driver and front passenger sides of the vehicle.

Symptoms

Owners of affected vehicles, including the 2021-2024 Toyota Camry, may notice that the carpet near the door scuff plate is no longer securely tucked in. This can manifest as loose carpet edges or visible tears in the carpet loops. The condition, described as a Toyota Camry carpet untucked or torn carpet loops, can be visually identified by inspecting the carpet along the door sills.

Diagnosis / Trigger Conditions

To diagnose this condition, technicians will visually inspect the carpet. The primary diagnostic step involves confirming if the carpet is indeed untucked from the door scuff plate. If the carpet is untucked, the repair procedure outlined in this bulletin applies. If the carpet is not untucked, this specific bulletin does not apply, and further diagnosis would follow standard repair manual procedures.

Repair Procedure Summary

Toyota has developed an improved Floor Mat No. 2 to help reduce the likelihood of this condition. The repair procedure involves several steps:

1. Confirm the condition: Verify that the carpet is untucked from the door scuff plate.
2. Remove the door scuff plate: Access the affected carpet area by carefully removing the scuff plate.
3. Disengage carpet loops: If present and undamaged, disengage any existing carpet loops from their tabs.
4. Check for torn loops: Determine if any carpet loops are torn.
5. Replace carpet assembly (if torn): If torn carpet loops are found, the damaged front carpet assembly will be removed and replaced.
6. Apply adhesive (if not torn): If the carpet loops are not torn, hot melt adhesive will be applied to the carpet mating side of the new Floor Mat No. 2. The application pattern for the adhesive differs slightly for the driver and passenger sides.
7. Adhere new floor mat: The new Floor Mat No. 2 is then aligned and adhered to the existing carpet.
8. Secure floor mat: The newly adhered Floor Mat No. 2 is placed onto the carpet hooks.
9. Reinstall scuff plate: The door scuff plate is reinstalled.
10. Verify repair: The technician confirms that the untucked or torn carpet condition no longer exists.

Required Tools or Parts

To perform this repair, specific parts and tools are required:

• Mat, Floor, No. 2: Part Number 58512-06010 (one per affected side).
• Carpet Assy, Floor, Front: Part Number 58510-#####-## (used if carpet loops are torn; the full part number varies by vehicle model and carpet color code).
• 3M™ Hot Melt Adhesive: Part Number 3792LM (or an equivalent product).
• 3M™ Hot Melt Applicator: (or an equivalent tool).

Owner Action

If you own a 2021-2024 Toyota Camry, Avalon, or Avalon HV and notice your carpet near the door scuff plate is untucked or has torn loops, it is recommended to visit your authorized Toyota dealer. This repair is covered under the Toyota Basic Warranty, which is typically 36 months or 36,000 miles (or 60,000 kilometers in Mexico), whichever comes first, from the vehicle's in-service date. The warranty application is limited to the specific condition described in this bulletin, addressing the Toyota Camry carpet untucked issue.

NHTSA ID 11010368