Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11012504August 3, 2017
AIR BAGS
TAKATA RECALL - RECEIVED MY LETTER OF RECALL ON TAKATA AIR BAGS IN APRIL 2016 STILL NO REPAIRS DONE, SCARY TO DRIVE A SUICIDE CAR DAY IN AND DAY OUT, I'M A WIDOW, ON A FIXED INCOME AND CAN'T AFFORD ANOTHER CAR, PLEASE HELP! THANK YOU...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012599August 3, 2017
BACK OVER PREVENTION: CAMERA SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT LEASES A 2017 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS IN REVERSE, THE REAR BACKUP CAMERA FAILED TO DISPLAY ON THE MONITOR. THE REARVIEW CAMERA SYSTEM WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO ESSERMAN INTERNATIONAL (LOCATED ON 10455 NW 12TH ST, MIAMI, FL 33172) WHERE IT WAS DIAGNOSED THAT THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE. THE BACKUP CAMERA WAS REPLACED AND THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE CASE WAS BEING REVIEWED AND AN UPDATE WOULD BE PROVIDED ON OCTOBER 4, 2017. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 09/22/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012596August 3, 2017
AIR BAGS
THE VEHICLE STEERING WHEEL CLOCK SPRING WAS REPAIRED UNDER RECALL FROM VW IN JAN 2016 AT 42000 MILES AND FAILED AGAIN AT AROUND 46000 MILES, LEAVING MY CAR WITHOUT DRIVER SIDE AIRBAGS. IT IS QUITE UNSAFE TO HAVE SUCH A CRUCIAL SAFETY PART TO FAIL SO REGULARLY AND UNEXPECTEDLY. I BELIEVED THAT THE RECALLED CLOCK SPRING THAT GOT INSTALLED IN MY CAR IS ALSO DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012359August 2, 2017
AIR BAGS
"TAKATA RECALL" BOUGHT PASSAT 2010 FINANCE THRU VW CREDIT PAID OFF. 52 THOUSANDS MILES RECALL: !ST RECALL 4/20/16. 2ND RECALL NOTICE DECEMBER 1 2016 WITH THREAT TO NOTIFY INS. CO. OF UNSAFE CAR.TAKATA SDI DRIVER FRONTAL AIRBAG INFLATOR. COMPUTER IS OLD NO PRINTER OR SCANNER I CAN MAIL DOCUMENTS. WHEN IT WAS WRECKED A DEER RAN OUT ON INTER 1-26 TOOK THE FRONT OFF . MY INSURANCE FIXED IT. $10,000.00 GEICO. OCTOBER 2013 TURNED IT IN TO STOKES VW. CHARLESTON SOUTH CAROLINA WHERE I PURCHASED IT. LOST MY CAR AND EQUITY. HAD TO LEASE CAR FOR TRANSPORTATION 426.46 PER MO. I WANT COMPENSATION FOR PAYING INSURANCE ON IT FOR 7 YRS. AND THE EQUITY OF A PAID OFF 2010 LOW MILEAGE PASSAT. OH THIS WAS MY 3RD PASSAT FROM VW PAID CASH FOR THE 1ST ONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11012068August 1, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SWITCH GEARS. THE "DRIVE MODE" AND "REVERSE MODE" INDICATORS ILLUMINATED WITHOUT WARNING WHEN EITHER OF THE TWO GEAR MODES WERE ENGAGED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT SWITCH FROM THE REVERSE GEAR TO THE DRIVE GEAR, NOR WOULD THE VEHICLE SWITCH FROM THE DRIVE GEAR TO THE REVERSE GEAR, WHEN PROMPTED. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT REMOVED THE IGNITION KEY AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT OVER A PERIOD OF ONE YEAR. THE DEALER (VOLKSWAGEN IN FORT WAYNE, INDIANA, (260) 489-7900) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT VEHICLE WAS OUT OF WARRANTY AND THAT THE RECALL FOR THE FAILURE WAS VIN-SPECIFIC. VOLKSWAGEN PROVIDED THE CONTACT WITH CASE NUMBER: 17-108-93-69. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012185August 1, 2017
FUEL/PROPULSION SYSTEM
MY 2001 VOLKSWAGEN PASSAT HAS HAD AN R5 RECALL FOR FUEL LINES, FUEL TANK, AND A HEAT SHIELD. THE HARD (LOW PRESSURE FUEL RETURN?) LINE, THE MIDDLE ONE OF THE MOUNTING BRACKET ATOP THE FIREWALL, HAS FAILED CATASTROPHICALLY. IT NOW SPRAYS GASOLINE DIRECTLY DOWN ONTO THE CATALYTIC CONVERTER HEAT SHIELD. THIS IS THE SAME FAILURE IN THE SAME EXACT POINT THAT MANY OTHER OWNERS HAVE HAD. THIS PART IS DANGEROUS AND COULD HAVE KILLED ME AND DESTROYED MY CAR. VOLKSWAGEN REFUSED TO FIX IT. I'VE BEEN IN CONTACT WITH VW CUSTOMER CARE AND MY LOCAL DEALER, BOTH TOLD ME THAT ONCE THE RECALL IS CLOSED ON MY VEHICLE THAT THERE IS NOTHING THEY'LL DO. THEY WANTED ME TO TOW MY CAR TO THE DEALERSHIP AND PAY $135 FOR A DIAGNOSTIC UNTIL I SHOWED THEM A VIDEO OF THE FUEL LINE UNDER PRESSURE SPRAYING EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011795July 31, 2017
AIR BAGS, STEERING
I HAVE HAD 2 RECALLS. I LIVE ON AN OUTER ISLAND IN HAWAII. IN ORDER TO GET A REPAIR I AM BEING TOLD I WILL HAVE TO SHIP, VIA OCEAN BARGE, MY CAR TO OAHU.. I THINK IF VW SELLS TO OUTER ISLANDS THEY AT LEAST NEED TO HAVE AN AUTHORIZED SERVICE REP ON THAT ISLAND. I AM NOT ABLE TO AFFORD TO SHIP A CAR TO OAHU FROM KAUAI AND BACK. WHEN I PURCHASED THE CAR THE SHIPPING TO MY ISLAND WAS INCLUDED IN THE PRICE. PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011196July 28, 2017
AIR BAGS
TAKATA RECALLS RECALLS ARE TAKING ENTIRELY TOO LONG. I KEEP GETTING THE SAME ANSWER. THE AIRBAGS ARE NOT AVAILABLE YET FOR YOUR VEHICLE. I AM DRIVING A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011213July 28, 2017
FUEL/PROPULSION SYSTEM
ON JULY 24TH, WE LEFT A PARKING LOT IN BATTLE CREEK AND DROVE ABOUT 20 YARDS ON HILL BRADY RD. WHEN THERE WAS A LOUD RIPPING SOUND ON THE RIGHT PASSENGER SIDE. WE PULLED THE CAR OVER IMMEDIATELY, THINKING WE'D SHREDDED THE FRONT TIRE. UPON INSPECTION, THE TIRE WAS OK BUT THE CAR WOULD NOT RESTART. THE CAR WAS TOWED TO MAPLE HILL AUTO GROUP IN KALAMAZOO. UPON INITIAL INSPECTION ON JULY 25TH, I WAS TOLD THE INTERNAL FUEL PUMP EXPLODED, LIKE A GRENADE, SENDING METAL SHARDS THROUGHOUT THE ENGINE. WE HAVE FILED A CLAIM WITH OUR INSURANCE COMPANY AND ARE AWAITING FURTHER DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011370July 28, 2017
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF SAN BERNADINO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE VEHICLE DID NOT NEED TO BE REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE GOVERNMENT ISSUED RECALLS. IF THE RECALL REPAIR DID NOT NEED TO BE PERFORMED, THE GOVERNMENT WOULD CLOSE THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011377July 28, 2017
AIR BAGS
BECAUSE THE VEHICLE ALSO WAS TDI, VW BOUGHT THE VEHICLE BACK FROM ME ON 21 DECEMBER 2016, I.E., I NO LONGER OWN THE VEHICLE. I RECEIVED A RECALL NOTICE FOR THE THIS CAR A FEW MONTHS AGO AND FILLED OUT THE FORM TELLING ADDRESSEE (VW) THAT THEY HAD BOUGHT MY VEHICLE AND I SHOULD NOT RECEIVE ANY MORE NOTICES. I CALLED VW THIS MORNING (28 JULY 2017) TO GET THEM TO STOP SENDING ME RECALL NOTICES. THEY TOLD ME THEY DID NOT SEND IT YOU DID. THEY SUGGESTED THAT I CONTACT THE FLORIDA DMV, BUT THAT IS MORE THAN USELESS: THEY DO NOT SEND THE NOTICES AND KNOW THAT I KNOW LONGER OWN THE VEHICLE IN QUESTION. SINCE VW WAS KIND ENOUGH TO SELL ME A REPLACEMENT VW PASSAT FOR LESS MONEY THAN THEY PAID ME FOR THE 2013 PASSAT, I BOUGHT IT. SO, WHEN I GET A VW RECALL NOTICE I THINK IT IS FOR THE NEW ONE NOT THE OLD ONE. THIS IS VERY UNPLEASANT, SINCE WE WERE ON PINS AND NEEDLES FROM SEPTEMBER 2015 UNTIL DECEMBER 2016 WONDERING IF THE AIR BAG WAS GOING TO BLOW UP IN OUR FACES. CAN YOU FIND A WAY TO STOP SENDING ME RECALL NOTICES FOR THIS VEHICLE, PLEASE? IT WOULD BE APPRECIATED GREATLY. I WILL FILL OUT THE FORM AGAIN TELLING VW THAT I DO NOT OWN THE CAR, BUT HAVING DONE THAT BEFORE AND GIVEN THAT THE TOLD ME TODAY THEY HAD NO WAY TO STOP THE FLOW OF NOTICES FROM THEIR END, I AM ASKING YOU TO PLEASE CLOSE THE FILE ON THIS VEHICLE AS FAR AS I AM CONCERNED. YOU NEED TO SEND THIS NOTICE TO VW TO TELL THEM TO FIX THE AIR BAG IN THE CAR THEY BOUGHT BACK FROM ME. YOUR HELP AND COOPERATION IN THIS REGARD WOULD BE APPRECIATED GREATLY, THANKS IN ADVANCE IN CASE YOU CAN DO THIS FOR US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011120July 27, 2017
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL AFTER HAVING MY AIR BAGS REPLACED ON 5/5/2017 I DISCOVERED MY HORN WILL NOT FUNCTION. WHEN I CALLED THE DEALERSHIP WHO INSTALLED THE REPLACEMENT TAKATA AIRBAG THEY TOLD ME I WOULD BE CHARGED FOR THE REPAIR. I TOLD THEM THEY FAILED IN THEIR AIR BAG REPLACEMENT REPAIR WORK. I DID NOT MAKE AN APPOINTMENT. SO NOW MY CAR IS UNSAFE AS I DO NOT HAVE A HORN. THE VOLKSWAGEN DEALERSHIP IS VOLKSWAGEN OF MURRIETA, 41300 DATE STREET, MURRIETA, CA 92562, 951-894-6555.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010563July 25, 2017
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TAKATA RECALLED AIRBAGS NEVER FIXED IN 3 YEARS I HAD MY LEASE SO THEY KNOWINGLY ALLOWED ME TO DRIVE ME AND MY KIDS FOR 3 YEARS IN AN UNSAFE CAR!!! THE TDI DEISEL WAS ALSO AN ISSUE AND HAD ELECTRICAL ISSUES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010399July 24, 2017
EXTERIOR LIGHTING
DASHBOARD DISPLAYED ERROR TO CHECK RIGHT LOW BEAM. PURCHASED REPLACEMENT BULB. INSTALLED BULB AND PROBLEM PERSISTED. DID ONLINE SEARCHES AND FOUND A RECALL FOR A "150,201 2012-'13 VOLKSWAGEN PASSAT SEDANS BECAUSE A LOW-BEAM HEADLIGHT BULB COULD LOSE ELECTRICAL CONTACT, LEADING TO REDUCED VISIBILITY". I SWAPPED THE WORKING SOCKET/BULB COMBO FROM THE LEFT AND IT WORKED IN THE RIGHT HAND HOUSING. I FOUND THE PART NUMBER FOR THE REPLACEMENT SOCKET, AND BOUGHT IT AT LOCAL DEALER. THE PART APPEARS TO HAVE BEEN REDESIGNED. INSTALLED WITH THE ORIGINAL BULB AND IT WORKED FINE. THE OLD SOCKET HAS ONE TERMINAL THAT HAS MELTED PLASTIC AROUND IT. I CALLED VW CUSTOMER SERVICE AND THEY CLAIMED MY CAR WAS NOT COVERED UNDER A RECALL FOR THIS CONDITION AND THEY REFUSED REIMBURSEMENT FOR THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006521July 20, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
AIRBAG CLOCK SPRING BROKE WHILE I WAS DRIVING . WHY WASN'T MY VEHICLE COVERED UNDER RECALL FOR THE AIRBAG CLOCK SPRING RECALL NUMBER 15V483000? OBVIOUSLY MORE VEHICLES ARE AFFECTED. MY AIRBAG AND INSTRUMENT CONTROLS DO NOT WORK NOW DUE TO THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006668July 20, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCK SPRING RECALL. WAS FIXED IN 2016 BUT IS AGAIN BROKEN AND VW REFUSES TO REIMBURSE THE DEALER OR COVER THE COST OF THE REPAIR. DUE TO THIS RECALLED PART NOT BEING REPAIRED PROPERLY, MY AIRBAG LIGHT IS ON, I DO NOT HAVE A HORN, CRUISE CONTROL, NOT HAVE THE ABILITY TO USE MY STEERING WHEEL CONTROLS. THIS, I FEEL IS ALSO RELEVANT TO THE AIRBAG RECALL. I CANNOT SELL MY CAR WITH THIS ISSUE, NOR DO I HAVE THE $ TO FIX IT. IT IS DANGEROUS TO DRIVE IT, AS IT ALREADY HAS AN AIRBAG NOT WORKING, THE AIRBAG LIGHT ON AND NO HORN. I HAVE CONTACTED BOTH THE DEALERSHIP AND VW AND THEY REFUSE TO COVER THE COST OF THIS RECALLED PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006346July 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PLATINUM VOLKSWAGEN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006341July 19, 2017
AIR BAGS
TAKATA RECALL RECEIVED A LETTER APRIL 2016, HEARING NOW THEY ARE NOT FIXING THIS ISSUE, WHILE 16 PEOPLE HAVE BEEN KILLED OR 180 INJURED - DUE TO EXPLODING WITH SO MUCH FORCE AND SPEW SHRAPNEL INTO DRIVER AND PASSENGERS, IT'S LIKE DRIVING A SUICIDE CAR EVERY DAY, SCARY! I'M A WIDOW, ON A FIXED INCOME AFRAID TO DRIVE MY CAR, WHICH IS ALL I RELY ON NOW TO GET AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006409July 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VALVES INSIDE THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006181July 18, 2017
AIR BAGS
MY AIRBAG LIGHT IS ON BECAUSE MY AIRBAG CLOCK SPRING HAS TORN, WHICH HAS RESULTED IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIR BAG. THE STEERING WHEEL MAKES A CLICKING NOISE WHEN TURNING AFTER THE AIRBAG LIGHT ILLUMINATED TO INDICATE AN ELECTRICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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