Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11385604December 30, 2020
SERVICE BRAKES
I PURCHASED THIS CAR 2 YEARS AGO AND HAVE HAVE THE PARKING BRAKE FAIL AND BREAK THREE TIMES. THE FIRST TIME WAS SHORTLY AFTER THE PURCHASE AND THE CAR CAME OUT OF GEAR IN MY DRIVEWAY AND BEGAN ROLLING. MY 65 YO MOM HAD TO STOP IT AND PUSH IT UP AS SHE WAS HOME ALONE. IT TURNED ON ANOTHER TIME WHILE I WAS CROSSING AN INTERSECTION AND I WAS ALMOST T-BONED. I HAD IT REPLACED AFTER THIS INCIDENT. IN MAY 2020 THE PARKING BRAKE WOULD NOT DISENGAGE AND I NEEDED TO HAVE IT TOWED TO MY MECHANIC. THE BRAKE WAS STUCK ON AND THE COMPUTER CONTROL UNIT BROKE. I PAID $2500 TO HAVE THE UNIT REPLACED. IN DEC 2020 (ONLY 7 MONTHS LATER) THE EXACT THING HAPPENED AGAIN. I WAS UNABLE TO DISENGAGE THE PARKING BRAKE AND NEEDED TO TOW IT TO MY MECHANIC. THE CALIPER AND COMPUTER BROKE AGAIN. THE COST IS SIMILAR. THIS IS A SAFETY ISSUE. IF YOU LOOK AT ANY VW FORUMS YOU WILL SEE THIS IS A KNOWN ISSUE WITH MANY PEOPLE HAVING THEIR BRAKE STUCK AND UNABLE TO ENGAGE/DISENGAGE THE UNIT. I REACHED OUT TO VW AND HAD NO RESOLUTION. I REQUEST THE PARKING BRAKE BE RECALLED AND EVERYONE WHO HAD WORK DONE ON IT, INCLUDING MYSELF, RECEIVED A FULL REFUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385499December 29, 2020
ENGINE
WHILE DRIVING THE VEHICLE LOOSES POWER, I CAN STOP SHUT IT DOWN AND IT RUNS FINE FOR A PERIOD. THE PROBLEM IS UNPREDICTABLE, I AM AFRAID TO DRIVE THE VEHICLE ON ON INTERSTATE HIGHWAYS, BECAUSE A SERIOUS ACCIDENT WOULD OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385522December 29, 2020
ENGINE
THE HEATING OF THE WINDSHIELD AND SIDE WINDOW DEFROSTING SYSTEM NOT WORKING ON THE PASSENGER SIDE OF THE CAR. VW HAS ALREADY RECALLED THE 2014 PASSAT WITH THE DIESEL ENGINE. GOING BACK HOME FROM TENNESSEE ON THE INTERSTATE AT 66 MPH THE OUTSIDE TEMPERATURE WAS NEGATIVE 9 THE PASSENGER SIDE WINDSHIELD DEVELOPED ICE ON THE INSIDE OF THE CAR ALONG WITH THE PASSENGER SIDE WINDOW. WE HAD TO PULL OFF AT A EXIT AND SCRAPE THE INSIDE OF THE WINDSHIELD AND SIDE WINDOW. WE CONTINUED ON ARE TRIP HOME AND HAD TO STOP ABOUT AN HOUR LATER WITH THE SAME PROBLEM. WE HAD TO WAIT FOR THE OUTSIDE TEMPERATURE TO RISE UP AND THE SUN TO COME OUT. THE PASSENGER SIDE WINDSHIELD AND SIDE WIDOW INSIDE WOULD NOT CLEAR UP AND HAD TO BE TOWEL DRIED ALL THE WAY HOME. TALKED TO VW OF AMERICA THERE COMMENT WAS THEY HAD NOT HEARD OF THE PROBLEM. TALKED TO THE LOCAL VW DEALER AND THERE COMMENT WAS THAT THEY ARE REPLACING HEATER CORES ON OTHER YEARS OF THE PASSAT'S BUT NOT ARE YEAR YET. THEY RECOMMENDED THAT WE PAY FOR THE REPAIR AND TRY TO GET VW OF AMERICA PAY FOR IT. VW HAS WARRANTIED OTHER VWS WITH A LETTER EXTENDING THE WARRANTY ON SOME 2013-2014 PASSAT'S TO 10 YEARS AND UP TO 120K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384579December 22, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE ASSISTANCE WARNING LIGHT ILLUMINATED. THE BRAKING SYSTEM ENGAGED INDEPENDENTLY AND CAUSED THE VEHICLE TO COME TO A COMPLETE STOP. THERE WERE NO OBJECTS IN FRONT OF THE VEHICLE. THE CONTACT VEER TO THE SHOULDER OF THE ROAD, TURN THE VEHICLE OFF AND BACK AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JIM ELLIS VOLKSWAGEN ATLANTA (5901 PEACHTREE INDUSTRIAL BLVD, CHAMBLEE, GA 30341, (770) 458-6811) TO BE DIAGNOSED HOWEVER, THE TECHNICIAN PROVIDED NO INFORMATION TO THE CONTACT. THE VEHICLE REMAINED AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384616December 22, 2020
AIR BAGS
CLOCK SPRING BROKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384369December 21, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE AFTER BEING PARKED OVERNIGHT, HE NOTICED A FUEL ODOR. THE CONTACT STATED THAT THE FUEL TANK WAS HALF EMPTY AFTER BEING REFILLED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC AND WAS INFORMED THAT THE SEAM IN THE FUEL TANK WAS FRACTURED WHICH CAUSED THE FUEL LEAK. THE FUEL TANK WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384370December 21, 2020
UNKNOWN OR OTHER
VW IS HAS A RECALL AND WARRANTY EXTENTION ON 2013 - 2014 VW PASSAT TDI WITH ENGINE CODE CKRA, WHICH MINE IS, FOR THE HEATER CORE,. SYSMPTOM ARE NO HEAT ON PASSNAGER SIDE, SAME SYSMPTOM I AM EXPERIENCING. YET VW SAYS MINE IS NOT COVERED YET FALLS IN THE APRAMITERES. THEY CLAIM THERE ARE A RANGE OF VINS BUT WILL NOT PROVIDE ME WITH THAT INFO TO SEE IF MINE IS COVERED. THEY WILL NOT EXPLAIN WHY SOME ARE AND SOME ARE NOTCOVERED AS THEY ARE ALL THE SAME CAR, WITH THE SAME APRT SAME ISSUES, YET VW WILL ONLY COVER REPLACEMENT ON CERATIN MODELS. YET THEY WONT EXPLAIN WHICH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384401December 21, 2020
AIR BAGS, ELECTRICAL SYSTEM
AIR BAG AND ALL STEERING WHEEL CONTROLS FAILED. HAD SIMILAR ISSUE AND HAD CLOCK SPRING REPLACE 12/26/2016 AND APPEARS TO HAVE FAILED AGAIN 4 YEARS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383621December 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WHILE MY WIFE WAS DRIVING TO WORK AND GETTING READY TO GET ON THE INTERSTATE, A CAUTION LIGHT AND ALERT TONE SUDDENLY CAME ON. DISPLAY READ "FRONT ASSIST: NO SENSOR VIEW." NOTHING ELSE HAPPENED AND THE ALERT TURNED OFF AFTER A FEW MILES. THIS IS THE SYSTEM THAT AUTOMATICALLY APPLIES THE BRAKES IF IT SENSES A POSSIBLE COLLISION. IF THIS SYSTEM WAS TO FAIL, THE BRAKES COULD AUTOMATICALLY APPLY WHILE TRAVELING AT HIGHWAY SPEEDS WITH POSSIBLE DISASTROUS RESULTS. MANY VW OWNERS HAVE COMPLAINED AND HAD THE SAME ISSUE. THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST VW (DACK, ET AL., V. VOLKSWAGEN GROUP OF AMERICA, INC., ET AL.) FOR THIS ISSUE AND VOLKSWAGEN'S FAILURE TO ADMIT THERE IS AN ISSUE OR ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383507December 15, 2020
POWER TRAIN
TRANSMISSION WENT INTO NEUTRAL WHILE ACCELERATING AT HIGHWAY SPEED LAST NIGHT. FALSE NEUTRAL? NO NOTICEABLE LIGHTS CAME ON AND FINALLY PUT ITSELF BACK IN GEAR AFTER WE CAME TO A STOP. GEAR SELECTOR WAS NEVER MOVED. I'VE READ MANY PEOPLE HAVING THIS ISSUE AND SEEMS TO BE A TEMP OR SPEED SENSOR IN THE TRANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383386December 14, 2020
ENGINE
WE HAVE 2006 3.6L VW PASSAT WITH 55K MILES FOR MY DAUGHTER. JUST RECENTLY THE OIL LIGHT CAME ON AND THE ENGINE SEIZED WHILE DRIVING UNDER 30 MPH. IT HAD BEEN RUNNING GOOD AND NO OIL WAS LEAKING. THIS SEEMS TO BE RELATED TO AN ISSUE MANY OTHER PASSAT OWNERS EXPERIENCED WHERE THE OIL PUMP BOLT BECOMES LOSE AND CAUSES A FATAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383113December 11, 2020
AIR BAGS
DAUGHTER WAS KILLED IN A HEAD ON COLLISION IN HER 2011 VOLKSWAGEN CC WHEN HER AIRBAG DID NOT DEPLOY. SHE PURCHASED THE VEHICLE FROM A DEALER ON OCTOBER 30TH, 2018, 5 MONTHS PRIOR TO THE CRASH. SHE WAS TRAVELING THE POSTED SPEED LIMIT ON A COUNTY 2 LANE ROAD WHEN ANOTHER VEHICLE HIT HER HEAD ON. THE ATTACHED PHOTOGRAPH IS HER CAR AFTER THE CRASH. AS YOU CAN SEE, THE AIRBAG 100% SHOULD HAVE DEPLOYED IN THAT CRASH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11383016December 11, 2020
FUEL/PROPULSION SYSTEM
I HAVE HAD 2 DIAGNOSTICS DONE ON THIS CAR AT 69 THOUSAND MILES EPC LIGHT COMES ON AGAIN AND NOW THE FUEL SYSTEM IS MESSED UP, FUEL INJECTORS ALL 4 I WAS TOLD IS BAD,THE DEALERSHIP PRINCIPLE VW TOLD ME THAT IT WAS THE FUEL SYSTEM AND THERE HAS BEEN RECALLS BUT WANT TO CHARGE ALMOST 3,000 DOLLARS FOR THIS PROBLEM. NEEDS TO BE INVESTIGATED BECAUSE THEY DID NOT MEANTION THE RECALL I WAS TOLD ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382804December 10, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 2013 VOLKWAGEN PASSAT I PURCHASED IN NOVEMBER OF 2019 HAS CONTINUED TO HAVE SO MANY PROBLEMS INVOLVING WHAT I HAVE BEEN TOLD THE MAJOR RECAL THE VOLKSWAGEN HAS FOR MY VEHICLE. HOW EVER I ONLY SEE THE RECAL FIX FOR MY VEHICLE BACK IN OCTOBER OF 2019 YET IT WAS BACK IN THE DEALER FOR THE SAME RECAL JUST 6 WEEKS AGO AND NOW I HAVE HAD IT IN ANOTHER MACHANIC SHOP FOR THE 2ND TIME NOW SAME RECAL ISSUES AND I CANT GET AN HONES ANSWER FROM ANY ONE. MY VEHICLE WAS ALSO SUPPOSED TO BE AT THE DEALER SHIP JUST ABOUT 6 WEEKS AGO BUT I WENT THERE AND MY VEHICLE WAS NOT THERE YET THEY WOULD NOT GIVE ME ANY INFORMATION AND MY GPS IS ON HOWEVER MY ACCOUNT INFORMATION IS INCORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378090December 6, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
WHEN TURNING THE WHEEL WHILE DRIVING, I HEARD A CLICKING SOUND FROM THE STEERING WHEEL. THEN THE AIRBAG LIGHT TURNED ON. NOW MY HORN DOES NOT WORK OR ANY OF THE CONTROLS ON THE STEERING WHEEL. I KNOW THIS IS THE CLOCK SPRING MALFUNCTION, WITH THE TAKATA AIRBAG MALFUNCTION THAT HAPPENED WITH THE 2015 PASSATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377711December 3, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
STEERING CLOCK SPRING WAS REPORTEDLY FIXED AS PART OF THE RECALL BUT HAS FAILED AGAIN. AIRBAG LIGHT IS ON. HORN DOES NOT WORK. STEERING WHEEL CONTROLS DO NOT WORK. CRUISE CONTROL IS NOT WORKING. VW WILL NOT REPAIR THE RECALL WORK DONE WITHOUT CHARGE. SEATBELT TENSIONER IS ALSO NOW REPORTEDLY AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377358December 1, 2020
ENGINE, POWER TRAIN
WHILE DRIVING THE CAR THE EPC LIGHT CAME ON. I TOOK THE VEHICLE TO THE DEALERSHIP WHERE THEY DETERMINED THE OIL LEVEL WAS SO LOW THAT NO OIL WAS SHOWING ON THE DIP STICK. DEALERSHIP ADDED 3.8 QUARTS ITS AND NOTED THEY SUSPECT BASED ON MY HISTORY OF TIMELY OIL CHANGES THAT THE ENGINE IS CONSUMING OIL. THE LOW OIL INDICATOR LIGHT NEVER CAME ON. THE CAR IS STILL CONSUMING OIL AND NO INDICATOR LIGHT IS COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377193November 30, 2020
SEATS
MY SON WAS DRIVING (IN MOTION) ON HWY 17 IN MILLER COUNTY MO WITH SEAT HEATER ON SATURDAY NOV. 28, 2020. SEAT CAUGHT ON FIRE. I HAD NOTICED WHEN I HAD SEAT HEATER ON PREVIOUSLY IT BECAME SO HOT AS TO BURN LEGS. THIS IS A SERIOUS PROBLEM. IT COULD HAVE BURNED MY CAR COMPLETELY. VERY DANGEROUS.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11376954November 29, 2020
AIR BAGS
MY AIRBAG SENSOR RANDOMLY APPEARED ONE DAY WHEN TURNING ON MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376798November 28, 2020
SUSPENSION
DRIVING ON HIGHWAY WHEN MY DAUGHTER HEARD LOUD SNAP AND CAR REAR END STARTED TO SAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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