Volkswagen Passat Complaints

7,897 consumer complaints on file.

#8000759December 17, 2001
AIR BAGS
AIR BAG INDICATION LIGHT STAYS ILLUMINATED WHIILE DRIVING. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755507December 11, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATING SYSTEM SMELLS OF ANTIFREEZE WHEN USING FRONT VENTS AND DEFROST. 2 - 3 FAN SELECTION USED AND HEATER SET TO MEDIUM WARM SETTING ANTIFREEZE FUMES STARTED TO BLOWOUT, WHICH FOGGED FRONT WINDOW AND BREATHING IN HAZMAT ANTIFREEZE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755324December 5, 2001
VISIBILITY:SUN/MOON ROOF ASSEMBLY, SEATS:FRONT ASSEMBLY:RECLINER, SUSPENSION:FRONT
SUN ROOF LEAKS - DRAINS CLEANED BY DEALER TWICE - STILL LEAKING. DRIVER'S SEAT BACK MOVES FORWARD WHEN BRAKE APPLIED. DEALER CLAIMS THIS IS NORMAL. SEAT BACK CAN BE MOVED BY HAND. CAR HAS VIBRATION AND STEERING WHEEL SHAKES AT MOST SPEEDS. DEALER CLAIMS TIRES ARE THE PROBLEM. HOWEVER, TIRES HAVE BEEN INSPECTED TWICE (AT MY EXPENSE) BY INDEPENDENT DEALERS WHO STATE TIRES ARE O.K. WHEELS REBALANCED, FRONT END ALIGNED, (ALL AT MY EXPENSE) AND PROPLEM PERSISTS. VW REFUSES TO HELP CLAIMING PROBLEM IS RELATED TO TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899786December 3, 2001
POWER TRAIN:AXLE ASSEMBLY, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TIRE JACK IS WEAK. CONSUMER JACKED UP VEHICLE TO CHANGE TIRE, AND JACK BENT/ TWISTED, CAUSING IT TO FALL FROM UNDER VEHICLE.ALSO, AXLE OF VEHICLE FELL TO GROUND. CONTACTED DEALER, AND DEALER URGED CONSUMER TO CALL THE MANUFACTURER'S CUSTOMER SERVICE. MANUFACTURER TOLD CONSUMER TO TAKE JACK TO DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755237December 3, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL
INTERMITTENTLY THE IDLE WILL DROP FROM 750 TO 400 WHEN AT A COMPLETE STOP. THIS HAPPENS USUALLY AFTER THE CAR HAS WARMED UP AND I'VE MADE A FEW COMPLETE STOPS AFTER DRIVING INTERMITTENT DISTANCES. THE CAR FEELS AS IF IT WILL STALL, AND MAKES THE DRIVER WANT TO HIT THE GAS, WHICH WOULD BE UNSAFE AT A FULL STOP. HAS BEEN IN TO DEALER 2 TIMES FOR THIS, DEALER SAYS THEY CANNOT DUPLICATE, THEREFORE CANNOT FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755183December 2, 2001
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
AFTER APPROXIMATELY 23,000 MILES, THE LOWER CONTROL ARMS ON MY 1998 VOLKSWAGEN PASSAT FAILED. SYMPTOMS OF THE FAILURE ARE SQUEAKING AND/OR CLUNKING NOISES FROM THE FRONT SUSPENSION. MY DEALER DETERMINED THAT THE BALL JOINTS ON BOTH FRONT PASSENGER-SIDE LOWER CONTROL ARMS HAD FAILED, REQUIRING REPLACEMENT OF BOTH CONTROL ARM ASSEMBLIES. THE COST OF REPLACEMENT IS APPROXIMATELY $900. THE LOWER CONTROL ARMS ARE NOT NORMAL WEAR ITEMS. VOLKSWAGEN SHOULD RECALL THE AFFECTED CARS AND PAY FOR THE REPLACEMENT OF THE LOWER CONTROL ARMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899712November 30, 2001
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
BEFORE TAKING VEHICLE INTO DEALER TO GET RECALL 00-V-147-000 REPAIRS DONE VEHICLE WAS RUNNING JUST FINE. BUT AFTER VEHICLE WAS TAKEN TO DEALER FOR REPAIRS, VEHICLE WAS ACTING JUST LIKE DEFECT MENTIONED IN RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755026November 28, 2001
SUSPENSION:FRONT:CONTROL ARM
LOWER AND UPPER CONTROL ARMS FAILED AFTER 3 YEARS OF OWNERSHIP. VW HAS A TECHNICAL SERVICE BULLETIN FOR THE LOWER CONTROL ARMS THAT COVERS THE PAYMENT IF UNDER WARRANTY, OTHERWISE VW WOULD PAY 50% OF THE JOB. HOWEVER THE UPPER CONTROL ARM IS NOT COVERED IN THE TSB. I FEEL THAT THIS IS A CRITICAL SAFETY ISSUE IF BOTH CONTROL ARMS FAILED WHILE I WAS DRIVING. THERE SHOULD BE A SAFETY RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754931November 26, 2001
STEERING:LINKAGES, SUSPENSION:FRONT
CAR HAD BEEN RECALLED FOR REPAIRING DEFECTIVE TIE ROD - ONCE FIXED THE ENTIRE FRONT END AND TIRES HAVE GONE BAD AND THE DEALER ESTIIMATES $ 1500 FOR REPAIRING TIRES. MANUFACTURER IS ADAMANT AND OBNOXIOUS AND THINKS THAT THIS IS NORMAL WEAR AND TEAR BASED ON TELEPHONE CONVERSATION. AT 38,000 MILES FRONT END FAILURE NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899359November 21, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HAS STALLED NUMEROUS TIMES AT ANY SPEED. VEHICLE TAKEN TO DEALER EVERY TIME VEHICLE STALLED, COULD NOT REMEDY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754783November 21, 2001
VEHICLE SPEED CONTROL
APPROXIMATELY SIX TO EIGHT TIMES SINCE THE CAR WAS BOUGHT, AS THE CAR WAS BROUGHT TO A STOP THE ENGINE RACED WITH THE TACHOMETER RISING TO ABOUT 2200, AND IT REQUIRED MAXIMUM FORCE ON THE BRAKE PEDAL TO PREVENT THE CAR FROM ACCELERATING INTO A STOPPED CAR AHEAD OR INTO A BARRIER OR INTERSECTION. IF THE TRANSMISSION WAS SHIFTED INTO PARK OR NEUTRAL, THE TACHOMETER SWUNG UP INTO THE RANGE OF 6000 TO 7000, AND THEN DROPPED BACK TO ITS NORMAL IDLING SPEED OF 750. ONLY THEN DID THE CAR STOP PULLING DANGEROUSLY. THIS HAS BEEN REPORTED TO THE DEALER THREE TIMES, AND ON ONE OCCASION HE HELD IT FOR THREE DAYS, HOPING TO HAVE A MECHANIC EXPERIENCE THE PROBLEM, BUT THE PROBLEM OCCURS TOO INFREQUENTLY TO REPRODUCE IT. THE DEALER HAS NEVER BEEN ABLE TO PROVIDE ANY REPAIR, AND THE PROBLEM STILL EXISTS, OCURRING MOST RECENTLY ON 10/1201. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754722November 20, 2001
STEERING:LINKAGES:TIE ROD ASSEMBLY
THERE IS A RECALL FOR THE SAME PROBLEM WHICH IS YOUR CAMPAIGN ID#99V248000. WHEN I WENT TO THE DEALER THEY DESCRIBED THE SAME PROBLEM WITH MY CAR BUT VW IS SAYING THAT WHEN THEY PUT THE VIN NUMBER IN IT'S NOT COMING UP ON THEIR SYSTEM WITH A RECALL. I THINK VOLKSWAGEN AMERICA SHOULD CONSIDER THAT MAYBE THE PROBLEM GOES FURTHER BACK AND NOT DISMISS IT BECAUSE IT DOESN'T SHOW UP ON THE COMPUTER. THE VOLKSWAGEN DEALER STATED THAT THE CAR NEEDS FRONT TIE ROD ENDS WHICH IS EXACTLY WHAT IS DESCRIBED IN THE RECALL.IF I GOT THE INFORMATION CORRECT MY CAR WAS MFG 11/97 WHICH IS EARLIER THAN THE RECALL BUT THE PROBLEM IS DESCRIBED THE SAME. THEY ARE SAYING THAT IF ITS NOT ON THEIR COMPUTER IT'S NOT A PROBLEM. I THINK THEY SHOULD CONSIDER THIS IS A PROBLEM. WHAT CAR DO YOU KNOW THAT THE TIE RODS WEAR AT 56,000 MILES. THEY ALSO HAVE STATED THE THE FRONT CV BOOTS ARE TORN. I WANT VW AMERICA TO FIX THE TIE ROD PROBLME UNDER THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754567November 15, 2001
VISIBILITY:WINDSHIELD
WINDOW GLASS WAS BROKEN BY A ROCK. PROBLEM EXISTS IN SIZE AND SHAPE OF TEMPERED GLASS CRUMBS. LOTS OF TINY SHARDS, LESS THAT 1MM, VERY SHARP AND DANGEROUS. EXTRA EXPENSE INCURRED IN CLEANING INTERIOR. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#754496November 13, 2001
SUSPENSION:FRONT
DEALER HAS FAILED SEVERAL TIMES TO CORRECT STEERING PROBLEM. CAR HAS CONSTANT VIBRATION AND STEERING WHEEL SHAKE ON TURNS. FRONT END ALIGNED (NOT NEEDED) WHEELS BALANCED AND ROTATED (AT MY EXPENSE) WITHOUT PROBLEM CORRECTION. SUNROOF LEAKS. DRIVER'S POWER SEAT MOVES WHEN COMING TO A FULL STOP. DEALER STATES THIS IS OK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898910November 8, 2001
VISIBILITY:WINDSHIELD
WHEN FRONT/LEFT DOOR WAS CLOSED, GLASS FOR THE WINDOW OF RIGHT/REAR DOOR SHATTERED. THE PROBLEM HAS NOT BEEN EXAMINED BY DEALERSHIP. *AK CONSUMER STATED THE WINDOW WAS REPLACED UNDER WARRANTY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754200November 7, 2001
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
CREAKING/GRINDING FROM FRONT END. VW SERVICE DETERMINED THAT LOWER CONTROL ARM BUSHING(S) ARE FAULTY. $950 TO REPAIR. CONTACTED VW CUSTOMER RELATIONS, AFTER INVESTIGATION, VW TO PAY 1/2 OF PARTS AND LABOUR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754215November 7, 2001
VISIBILITY:WINDSHIELD, ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
COMPLETE SHUT DOWN OF ELECTRICAL SYSTEM WHILE THE CAR IS BEING DRIVEN RESULTING IN COMPLETE LOSS OF POWER AND LIMITED CONTROL OF THE CAR. A SEARCH OF THE WEB INDICATES THIS IS NOT AN ISOLATED OCCURANCE. VOLKSWAGEN CUSTOMER SERVICE IS NON EXISTENT. AS FOR THE DOOR HANDLE AND WINDOW PROBLEM, AGAIN THIS IS NOT AN ISOLATED INCIDENT. SO FAR NO ONE HAS LOST THEIR LIFE AT LEAST IN OUR CASE. M. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754221November 7, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
115F DEGREE DAY. USED A/C. PARKED CAR. RETURN 15 MIN LATER. FLOOR/DASH/INSTRUMENTS WET/FOG/HOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754173November 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS, UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753981November 1, 2001
SUSPENSION:FRONT
I HAVE KNOWLEDGE OF THESE PARTS FAILING ON AT LEAST 100 VW PASSATS 1998-2001. I'M SURE THERE ARE MORE. THERE SHOULD DEFINITELY BE A RECALL OR REDESIGN PARTS MADE AND SUBSTITUTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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