Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10851739March 26, 2016
UNKNOWN OR OTHER
BACKUP CAMERA DOES NOT COME ON UNTIL YOU HAVE ALREADY BACKED INTO THE STREET. YOU PUT THE CAR IN REVERSE, BACK UP, AND ABOUT THE TIME YOU GO TO PUT THE TRANSMISSION IN DRIVE, THE BACKUP CAMERA COMES ON. VOLKSWAGEN HAS BEEN TELLING ME FOR OVER A YEAR THAT THERE IS NO UPDATE FOR THIS PROBLEM. I BOUGHT THE SEL MODEL SPECIFICLY FOR THE BACKUP CAMERA AND THE GPS UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851550March 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE BATTERY WAS CHARGED; HOWEVER, THE VEHICLE WOULD NOT START. THE CONTACT ALSO STATED THAT THE KEY WAS STUCK IN THE IGNITION, BUT WAS ABLE TO BE REMOVED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851503March 24, 2016
FUEL/PROPULSION SYSTEM
DRIVING NORMALLY ON THE HIGHWAY AND THE VEHICLE SUDDENLY STOPPED RUNNING. VEHICLE WOULD NOT RESTART. AAA ADVISED AND VEHICLE DELIVERED TO MY LOCAL VW MECHANIC. I ADVISED VW AND THEY NEVER HEARD OF THAT PROBLEM. FUEL PUMP NEEDED TO BE REPLACED. CAR HAS 35000 MILES. VW CUSTOMER SERVICE ADVISED ME THAT THE 2008 PASSAT IS NOT INCLUDED IN ANY CAMPAIGN, SUCH AS A RECALL OR WARRANTY EXTENSION. FUEL PUMP WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851398March 24, 2016
FUEL/PROPULSION SYSTEM
SUFFERED A TURBO FAILURE IN THE MIDDLE OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850672March 21, 2016
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
WITH NO WARNING CAR WOULD NOT BRAKE . BRAKE WAS STIFF AND WOULD NOT GO DOWN , EMERGENCY BRAKE HAD TO BE USED WHICH COULD OF CAUSED THE CAR TO SPIN OUT. THIS CAR WAS SERVICED FOR THE MATTER AT HAND . THIS SITUATION SHOULD NEVER HAD HAPPENED IT WAS HAZARDOUS ,LIFE THREATING , AND A TOTAL SAFETY FAIL. MY FAMILY AND I WERE AT RISK BECAUSE OF THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850833March 21, 2016
VISIBILITY/WIPER
THE DEFROST IS ONLY WORKING ON THE DRIVERS SIDE OF THE WINDSHIELD AND IT ONLY BLOWS COLD AIR ON THE PASSENGER'S SIDE OF CAR. THE RIGHT SIDE OF THE WINDSHIELD FROSTS UP WHILE DRIVING IN COLD WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850906March 21, 2016
ENGINE
WHILE DRIVING A 2006 PASSAT 3.6L, THE OIL PRESSURE WARNING CAME ON. TOOK TO VW OF ORLAND PARK IL.THEY TOLD ME THE OIL PUMP BOLT IS BACKING OUT, IT HASN'T YET, BUT IT WILL, IT'S A COMMON PROBLEM. THEY RECCOMENDED A NEW OIL PUMP, BOLT INCLUDED, AND NEW TIMING KIT AS THAT WOULD HAVE SUFFERED RESIDUAL DAMAGE FROM THE BOLT BACKING OUT. THEY OFFERED TO DO THIS FOR $6000. A NEW ENGINE FOR $11,000. BEING DISGRUNTLED, THE LEAD TECH SUPERVISOR PULLED ME TO THE SIDE AND SAID THIS BOLT WAS FIXED IN LATE 2007 MODELS. I ASKED HIM HOW MUCH TO JUST REPLACE THE BOLT. HE TOLD ME $3000 + $12.00 FOR THE BOLT. I COULDN'T AFFORD THE REPAIR. VW OFFERED NO GOODWILL FOR ISSUE. EVERY TIME CAR IS STARTED, OIL PRESSURE WARNING SOUNDS AND THEN GOES OFF, NO CHECK ENGINE LIGHTS EVER COME ON. NO WEIRD SOUNDS. CAR IS NOT BEING DRIVEN NOW. VW IS AWARE OF THIS ISSUE AND HAS DONE NOTHING. ONE WRONGLY SIZED BOLT CAN CAUSE THE WHOLE ENGINE TO FAIL. VW' HAS BEEN HAVING PLENTY OF RECALLS LATELY, PUTTING LIVES IN DANGER. PLEASE INVESTIGATE THIS! THERE SHOULDN'T HAVE TO BE A BODY COUNT TO ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850552March 19, 2016
ENGINE
THE CAR LOST POWER WHILE DRIVING ON A COUNTRY ROAD AT ABOUT 45 MILES PER HOUR. THE DEALER DIAGNOSED THE PROBLEM AS A BLOWN TURBOCHARGER. THIS OCCURRED AT 32,000 MILES. NOW, THE CAR HAS LOST POWER AGAIN WHILE DRIVING AT ABOUT 30 MILES AN HOUR GOING UP A HILL. I BELIEVE IT IS A BLOWN TURBOCHARGER. THIS OCCURRED AT 64,000 MILES. THE DETAILS BELOW ON DATE AND MILES ARE RELATED TO THE SECOND INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850400March 18, 2016
ENGINE
TL* THE CONTACT OWNED A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, A LOUD POPPING SOUND WAS HEARD AND SMOKE AND FLAMES APPEARED FROM THE ENGINE COMPARTMENT. IMMEDIATELY AFTER THE CONTACT EXITED THE VEHICLE, IT ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10850473March 18, 2016
ELECTRICAL SYSTEM
TODAY, I HAVE A BIG PROBLEM WITH MY PASSAT, I ARRIVED TO MY OFFICE THIS MORNING , AND I WAS CALLING BY PHONE WITH OTHER, BEFORE CLOSE THE DOOR OF MY CAR, AND I FORGOT TO PUSH THE BOTTOM TO SWITCH OFF THE ENGINE, ALL DAY I WAS WORKING IN MY OFFICE, AND AFTER I LEFT FROM MY COMPANY, AND BACK AT HOME, THE CAR WAS WITHOUT GAS, BECAUSE ALL THIS TIME WAS ON ALL THIS TIME, I CAN BELIEVE THAT THE CAR ALARM SYSTEM NEVER SWITCH OFF THE ENGINE. I HAVE A BIG COMPLAIN OF THIS ONE, AND I WOULD LIKE TO RETURN MY CAR TO VW, THEY NEVER TOLD ME IN VW DEALER THAT TAKE CARE WITH THIS SITUATION. I LOST MY TIME THIS FRIDAY BECAUSE I HAD TO CALL EMERGENCY HELP TO FILL FUEL AND LOST MY FLIGHT FOR VACATION. I DON'T WANT TO KEEP MY PASSAT AND I PREFER TO CHANGE FOR OTHER BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850268March 17, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE KEY FOB FAILED TO LOCK AND UNLOCK THE DRIVER SIDE DOOR IN COLD TEMPERATURES WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN ATTEMPTING TO ENTER OR EXIT THE VEHICLE THROUGHOUT OUT THE WINTER MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850119March 16, 2016
SERVICE BRAKES
FACTORY RECALL BUT ORIGINAL NOTIFICATION FROM DEC-2015 HAD NO RESOLVE OR DATE FOR RESOLVE. HOWEVER, WHEN I CONTACTED THE VW FACTORY THEY ADVISED ME I COULD GO AHEAD AND MAKE AN APPOINTMENT TO RESOLVE AT MY OWN EXPENSE????? VW CLAIMS SOMETHING CALLED THE SINTERED CAM HAS THE POTENTIAL TO SHEAR OFF FROM THE CAMSHAFT. IT SURE SOUNDS MECHANICAL TO ME BUT VW CLAIMS TO HELP CORRECT THE THIS DEFECT THEY WILL UPDATE OUR ON BOARD COMPUTER SOFTWARE???? HUH....... WE DO NOT TRUST VW AND WONDER IF THERE IS ANOTHER MOTIVE FOR WANTING TO ACCESS OUR ON BOARD COMPUTER????? KINDA LIKE THE DIESEL VEHICLES HAVING TWEEKED SOFTWARE TO DECEIVE SMOG CHECKS???? HELP.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849814March 15, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE FUEL TANK. THE CONTACT TOOK THE CONTACT TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 05/11/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846466March 14, 2016
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 25 MPH, A SQUEAKING NOISE WAS HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, A STRONG ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE; HOWEVER, THERE WAS NO FUEL VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE LOCATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845581March 8, 2016
POWER TRAIN
JERKING AND LURCHING AT IDLE AND LOW SPEEDS. MATCHES DESCRIPTION OF MECHATRONICS FAILURE OF THE DSG TRANSMISSION. SIMILAR TO THE SAME FAILURE ON OTHER MODELS OF THE SAME YEAR, WITH VW EXTENDED WARRANTY TO 10 YEAR /100,000 MILES. PASSAT NOT INCLUDED IN THIS EXTENSION DESPITE SAME FAILURE AND VW WILL NOT WARRANTY THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839654March 3, 2016
UNKNOWN OR OTHER
DRIVER'S DOOR LATCH FROZE/BROKE ON 2/18/2015. COLD MORNING IN CENTRAL NYS. COULD NOT UNLOCK OR OPEN DRIVER'S DOOR FROM OUTSIDE OR INSIDE LATCHES. CALLED MY VW DEALER AND HAD CAR TOWED TO THEM FOR REPAIRS. I USE MY CAR FOR BUSINESS AND DO SUBSTANTIAL WORK IN METRO AREAS SO I CAN NOT CRAWL IN / OUT ON PASSENGER SIDE AT PARKING GARAGES. MY CAR HAS BEEN AT THE LOCAL VW DEALER SINCE FEB 18 AS PARTS ARE BACK ORDERED. TODAY I WAS TOLD THE PART WON'T BE AVAILABLE UNTIL 3/14. IF THE DOOR LOCK/LATCH PARTS ARE IN SUCH DEMAND TO BE BACK-ORDERED FOR A MONTH, THIS TELLS ME THE THAT THE PROBLEM IS PROLIFIC. I'M CONSIDERED OUTSIDE OF WARRANTY AS WELL AND HAVE BEEN QUOTED $500.00 FOR REPAIR. I GUESS THAT'S BYE-BYE TO MY VW LOYALTY CREDIT I WAS HOPING TO USE FOR ROUTINE MAINTENANCE ITEMS LIKE OIL CHANGES. IN ADDITION, I HAD TO RENT A CAR AT A RATE OF $300/WEEK SO THIS LITTLE GEM HAS GOTTEN QUITE COSTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839433March 2, 2016
ENGINE, UNKNOWN OR OTHER
CAR WAS STARTED AT 9:30AM AT HOME- LAST DRIVEN NIGHT BEFORE LOCALLY. CAR WAS DRIVEN @ 1 MILE, PARKED, ENGINE TURNED OFF, DOORS LOCKED AND LEFT IN PARKING LOT. AT 9:49 THE LOCAL POLICE CALLED ME TO ALERT ME THAT MY CAR WAS ON FIRE. THERE IS FOOTAGE OF THE FIRE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=IQBNDFDJPAG THE ENGINE IGNITED FOR UNKNOWN REASON. THIS CAR IN UN-REPAIRABLE, THERE IS NO INSURANCE CLAIM. RECEIPTS FOR WORK PERFORMED ON THIS VEHICLE AT THE TIME OF PURCHASE AND RECENT REPAIR DOCUMENTATION IS AVAILABLE. CAR PURCHASE BILL OF SALE, RECEIPT FOR TITLE AND REGISTRATION AND COST FOR INSURING THIS VEHICLE SINCE TIME OF PURCHASE ARE ALL AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10839251March 1, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
EXACTLY 28 DAYS AFTER FIRST BREAKDOWN HAD ANOTHER EXACTLY THE SAME. SEE YOUR PREVIOUS REPORT #10818720. DRIVING TO WORK ON HIGHWAY 2014 VW PASSAT ENGINE LIGHTS CAME ON. CAR CAN NOT GO OVER 30MPH & DECREASING SPEED. TOW TRUCK CALLED, MECHANIC & DEALERSHIP, RENTAL CAR, & PRIVATE INSURANCE ALL AGAIN. DEALERSHIP STATED CHEWED WIRES FROM SQUIRRELS & DOES NOT COVER UNDER WARRANTY. 1ST TIME $2,700. 2ND TIME $700. LEARNED OF SOY-BASED COATING ON WIRES. LOCAL FARMERS & GOVERNMENT GRASS CUTTER WORKERS HAVE CHEWED WIRES ON THEIR TRACTORS ALSO. PLEAE INVESTIGATE. PLEASE RECALL. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838934February 29, 2016
UNKNOWN OR OTHER
WINDSHIELD CRACKS BY ITSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838849February 28, 2016
UNKNOWN OR OTHER
ON FEBRUARY 27TH, 2016 NIGHT, AFTER GETTING INTO THE CAR, I COULD NOT OPEN THE DOOR FROM INSIDE ON THE DRIVER'S SIDE. IF THERE WAS AN ACCIDENT OR FIRE IN THE CAR, I WOULD NOT BE ABLE TO GET OUT. I BOUGHT THE CAR IN 2013, AND IT IS ONLY 24,000 MILES NOW. THE COMPANY SHOULD INVESTIGATE THIS SAFETY ISSUE SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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