Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10934284December 9, 2016
AIR BAGS
TAKATA RECALL. WAS TOLD IT WOULD TAKE OVER A YEAR TO GET THE REPLACEMENT AIR BAG. WANT IT FASTER!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933840December 8, 2016
AIR BAGS
TAKATA, 69M9, , TRIED CALLING TAKATA, AND EMAIL TO VW.COM, I CAN'T GET A CONTACT. CAN YOU PROVIDE EMAIL FOR VW, I DON'T THINK DRIVING A CAR THAT MAY BLIND, KILL, OR CAUSE INJURY IS ACCEPTABLE, THIS VEHICLE IS REQUIRED FOR WORK EVERY DAY. I DON'T KNOW WHO TO CONTACT AT VW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933937December 8, 2016
AIR BAGS
TAKATA RECALL- CAR IS STILL NOT FIXED AND THERE IS A LARGE DECREASE IN VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933746December 7, 2016
UNKNOWN OR OTHER
RELATED TO NHTSA ID NUMBER 10929850 WHERE VEHICLE KEEPS TRYING TO RELOCK ITSELF. DEALER SAYS THAT THE INTERNAL LATCH HAS FAILED WITHIN THE DRIVER'S DOOR. THE DOOR WILL NO LONGER LOCK. THEY WANT $426.65 TO REPLACE IT. I HAVE NEVER HEARD OF SUCH A THING...SOUNDS LIKE A SAFETY DEFECT TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933751December 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930370December 7, 2016
AIR BAGS
TAKATA RECALL I'VE BEEN WAITING SINCE 2/9/2016 FOR A REPLACEMENT OF: TAKATA SDI DRIVER FRONTAL AIRBAG. THERE IS STILL NO DATE AS TO WHEN THIS WILL BE FIXED NOR ANY INDICATION OF WHAT I CAN DO KEEP MYSELF SAFE. I DRIVE THIS CAR EVERYDAY AND NEED A FIX SOON FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933731December 7, 2016
ENGINE
CHECK ENGINE LIGHT APPEARED WHILE DRIVING AND I BROUGHT TO SERVICE STATION WHERE I WAS INFORMED THAT THE TIMING CHAIN HAD FAILED DUE TO THE TENSIONER. AFTER RESEARCHING ON THE INTERNET I FOUND THAT THIS IS A SAFETY ISSUE THAT VW HAS KNOWN ABOUT SINCE THE EARLY 2000'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930197December 6, 2016
STEERING
I HAVE BEEN EXPERIENCING A STEERING COLUMN LOCK DEFECT WARNING ON MY DASH AND THE CAR OFTEN WILL NOT START WITHOUT REPEATED ATTEMPTS. THIS APPEARS TO BE A COMMON AND VERY EXPENSIVE DEFECT WITH PASSATS AND THE VW PASSAT BLOGS ARE FULL OF COMPLAINTS ABOUT THIS DEFECT. I CONTACTED VW AND THEY WERE NO HELP. THE REP OFFERED HER SYMPATHY BUT NOTHING AS FAR AS VW TAKING RESPONSIBILITY FOR THE PROBLEM. IT APPEARS THAT THIS DEFECT CAN RESULT IN STEERING WHEELS LOCKING WHILE DRIVING, ENGINES CUTTING OFF WITHOUT WARNING, AND THE CAR NOT STARTING LEAVING DRIVERS STRANDED. I WILL BE DELIVERING THE VEHICLE TO THE LOCAL VW AGENCY FOR REPAIR AND REQUEST THAT THE NHTSA REQUIRE VW TO REIMBURSE ALL PASSAT OWNERS WITH THIS PROBLEM FOR ALL RELATED EXPENSES TO CORRECT THIS VERY DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930266December 6, 2016
UNKNOWN OR OTHER
MY LEASED VW PASSAT 2014 CHECK ENGINE LIGHT WAS FIXED BY THE DEALER AND WAS FROM A FAULTY EXHAUST FLAP. THEY WANT TO CHARGE ME $485 FOR THE FLAP; TILL 2012 THE SAME PART WAS GIVEN AN EXTENDED WARRANTY UPTO 120,000 MILES BECAUSE OF MULTIPLE FAILURES; SO AFTER THE "FIX", THE SAME PART (TWO MODEL YEARS LATER) HAS FAILED AT 60,000 MILES; VW CUST SUPPORT DOES NOT WANT TO COVER THE REPAIR ON MY CAR AS THEY HAVE NOT HEARD OF THIS PROBLEM FOR THE 2014 MODEL. I THINK IT IS VERY UNUSUAL FOR AN EXHAUST PART TO FAIL LIKE THIS SPECIALLY WHEN IT WAS SUPPOSED TO HAVE BEEN "FIXED". I AM LOOKING FOR SOME HELP IN UNDERSTANDING WHY VW IS NOT EXTENDING THE WARRANTY ON THE SAME PART ON THE 2014 CAR WHEN IT WAS BEING COVERED TILL 2012 AND SUPPOSEDLY RESOLVED. VW CAN IGNORE INDIVIDUAL COMPLAINTS AND I AM SURE THAT THEY WOULD NOT SHARE WITH ME IF THERE HAVE BEEN MORE COMPLAINTS OF THE SAME NATURE FROM OTHER CUSTOMERS. I AM HOPING THAT BY WRITING TO YOU, A RECORD IS CREATED IN CASE OTHERS LIKE ME LODGE A SIMILAR COMPLAINT WITH YOUR AGENCY. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929850December 5, 2016
ELECTRICAL SYSTEM
ELECTRONIC LOCKS ARE CONSTANTLY TRYING TO RE-LOCK WHEN VEHICLE REACHES ABOUT 10 MPH. FOR EXAMPLE, IF BRINGING VEHICLE TO A STOP AT A STREET LIGHT OR STOP SIGN, THEN PROCEEDING FORWARD, THE LOCKS WILL TRY TO RE-LOCK AGAIN ONCE VEHICLE REACHES ABOUT 10 MPH. IF YOU ARE IN STOP AND GO TRAFFIC, THIS CAN GO ON LITERALLY HUNDREDS OF TIMES DURING A SINGLE COMMUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929856December 5, 2016
AIR BAGS
TAKATA RECALL HASN'T BEEN REPAIRED YET. IT HAS BEEN A VERY LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929977December 5, 2016
AIR BAGS
"TAKATA RECALL" AS THE TAKATA RECALL HAS BEEN ONGOING FOR SOMETIME, MY FAMILY CAR WAS OFFICIALLY RECALLED IN FEBRUARY OF 2016 - WITH THE RESULTS OF AIRBAG RUPTURE BEING "SERIOUS INJURY OR DEATH". TO DATE (DEC. 16) THERE IS NOT A REMEDY TO THIS RECALL. I HAVE BEEN TOLD BY MY LOCAL DEALERSHIP AS WELL AS VW CORPORATE, THAT THEY ARE WORKING ON A SOLUTION, BUT ARE NOT OFFERING ANY FORM OF ALTERNATE VEHICLE OR COMPENSATION/PAYMENT RELIEF. UNFORTUNATELY, I DO NOT HAVE A CHOICE BUT TO CONTINUE USING THIS VEHICLE IN HOPES THAT WE DO NOT HAVE AN ACCIDENT OR A SUDDEN RUPTURE OF THE BAG. I HAVE ALSO LOOKED AT THE POSSIBILITY OF TRADING MY VEHICLE IN FOR A DIFFERENT VEHICLE, BUT I HAVE BEEN TOLD THAT THE DEALERSHIP CANNOT SELL MY VEHICLE WITH OPEN RECALL, SO THEY ARE NOT WILLING TO TAKE IT IN ON TRADE. ALSO, WHILE DEALERS OF OTHER MAKES HAVE BEEN WILLING TO TAKE THE TRADE, THE VALUE DUE TO RECALL HAS DECREASED SUBSTANTIALLY TO THE POINT WHERE I WOULD HAVE TO PAY AN OUTRAGEOUS AMOUNT TO GET INTO ANOTHER VEHICLE. VW NEEDS TO STAND BEHIND THE VEHICLES AND COME UP WITH A SAFE ALTERNATIVE FOR THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930030December 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930032December 5, 2016
AIR BAGS
TAKATA RECALL: WHEN I WAS FIRST NOTIFIED OF THE RECALL AROUND THE BEGINNING OF THE YEAR, I MADE AN APPOINTMENT TO HAVE THE RECALL FIXEDA FEW MONTHS LATER. WHEN I ARRIVED, NOBODY BOTHERED TO INFORM ME THE PART WAS NOT AVAILABLE. THIS WAS MAYBE IN MAY. RECENTLY, I CALLED VW OF AMERICA ABOUT THE SAFETY CONCERN. THEY SAID THEY WOULD NOT BUY THE CAR BACK FROM ME OR SWAP IT OUT FOR ANOTHER CAR BUT GAVE NO EXPLANATION. WHEN I CALLED CHERRY HILL VOLKSWAGEN TO ASK WHY, IF THE CAR WAS SO SAFE THEY WOULD NOT BUY IT BACK FROM ME, THE SALESPERSON WAS RUDE TO ME AND CLAIMED I KNEW WHAT I WAS GETTING INTO WHEN I BOUGHT THE CAR. I AM NOT SURE WHAT THAT MEANS AS I WAS UNAWARE OF THE RECALL. I DO NOT FEEL SAFE DRIVING MY CHILDREN AROUND IN THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929819December 4, 2016
AIR BAGS
TAKATA AIRBAG I RECEIVED A SAFETY RECALL 16V078 BUT THERE IS STILL NO SOLUTION, HOW LONG DO THEY HAVE TO REMEDY THE SITUATION? THIS IS MY DAUGHTERS CAR AND I WOULD LIKE TO GET THIS DONE ASAP THX [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929732December 3, 2016
AIR BAGS
TAKATA RECALL NHTSA RECALL #16V079 STILL HAS NO FIX AVAILABLE FROM VOLKSWAGEN. THE START OF THIS RECALL WAS FEB. 9, 2016. IN NEARLY 10 MONTHS NO FIX HAS BEEN PROVIDED. THE CONCERNING PART IS THE POTENTIAL RESULT IN DEATH OF A LIFE SAVING AIRBAG ACTUALLY DEPLOYING. THIS IS THE OPPOSITE OF WHAT AN AIRBAG SHOULD DO. "IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS" VW AND TAKATA NEED TO RESOLVE THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929577December 2, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929458December 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928980December 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/31/2017 UPDATED 02/01/17. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928981December 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/2017*CT UPDATED 01/26/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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