Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10969756March 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CUT INTO THE CONTACT'S LANE AND CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S AIR BAG DEPLOYED AND THE FRAGMENTS FROM THE AIR BAG STRUCK THE CONTACT'S FACE. THE CONTACT SUSTAINED MINOR CUTS AND BRUISES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER STATED THAT IT MAY HAVE BEEN A TAKATA AIR BAG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10969483March 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V790000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969648March 30, 2017
AIR BAGS
TAKATA RECALL. VOLKSWAGEN DEALER ADVISED THEY CANNOT FIX THE PROBLEM AS THEY HAVE NOT YET RECEIVED THE PROPER PARTS. I WAS ADVISED TO CALL BACK IN "3-6 MONTHS", DESPITE THE SERIOUSNESS OF THE RECALL AND THE POTENTIALLY LIFE-THREATENING RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969427March 29, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THE WIRE HARNESS BURNED THROUGH INSTALLATION REACHING TO COMPRESSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969309March 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969355March 29, 2017
AIR BAGS
I RECEIVED A RECALL NOTICE FOR THE TAKATA SDI DRIVER FRONTAL AIRBAG IN APRIL 2016. I HAVE BEEN IN CONTACT WITH VOLKSWAGON SEVERAL TIMES OVER THE LAST YEAR AND AM ALWAYS TOLD THAT THE PARTS ARE NOT AVAILABLE. THE INFORMATION ON YOUR WEBSITE INDICATES THE SERIOUSNESS OF THE DEFECT AND AM CONCERNED ABOUT MY SAFETY SHOULD I HAVE A CAR ACCIDENT. I UNDERSTAND THE RECALL IS MASSIVE, AS I UNDERSTAND THE PROBLEM IS IF THE AIRBAG DEFLATES IT COULD CAUSE SERIOUS INJURY OR DEATH. I AM FILING THIS COMPLAINT AS I THINK A YEAR OF WAITING IS IN EXCESS AND SHOULD HAVE SOME URGENCY PLACE ON HAVE THE ISSUED RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969381March 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/17*LJ THE CONSUMER REQUESTED AN UPDATE FOR WHEN THE REPLACEMENT PARTS WOULD BECOME AVAILABLE. UPDATED 08/22/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968889March 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968934March 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968950March 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE CONTACT HAD NOT RECEIVED A SECOND NOTICE OF PARTS AVAILABLE TO COMPLETE THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 05/03/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968589March 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968598March 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS), BUT THE INTERIM RECALL NOTICE DID NOT SPECIFY WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAITED FOR MONTHS, BUT THERE WAS NO CALL FROM THE DEALER AND MANUFACTURER. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/30/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968760March 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968791March 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING 45 MPH, THE CONTACT CRASHED INTO A DEER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE AIR BAGS FAILED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10968859March 27, 2017
AIR BAGS
I WAS NOTIFIED OF THE RECALL ON MY VEHICLE IN FEBRUARY 2016 AND I HAVE TRIED MULTIPLE TIMES SINCE THEN, SINCE THE FIRST WEEK I RECEIVED THE NOTIFICATION, TO HAVE THIS REPAIRED. I WAS TOLD BY THREE DIFFERENT DEALERS THAT THEY DIDN'T HAVE THE PARTS. I CONTACTED VOLKSWAGEN USA HEADQUARTERS AND WAS TOLD THAT NO PARTS ARE AVAILABLE. I FILED A COMPLAINT WITH VOLKSWAGEN BUT THAT WENT NOWHERE. MY COMPLAINT WAS "NOTED". I ASKED LOCAL DEALERSHIPS AS WELL AS VOLKSWAGEN USA FOR A LOANER VEHICLE UNTIL THEY CAN FIX MY RECALLED AIRBAG(S) AND I WAS TOLD THEY DON'T DO THAT. I ALSO FILED A BETTER BUSINESS BUREAU COMPLAINT ON 8/1/16 AND THAT WAS DROPPED. WHEN VOLKSWAGEN RESPONDED TO MY BBB COMPLAINT, THE RESPONSE WAS THAT THEY HAVE REVIEWED THE SERVICE HISTORY ON MY VEHICLE AND THERE IS NOTHING THAT REQUIRES ATTENTION AT THIS TIME. I HAVE TRIED TO GO BACK TO LOCATE MY COMPLAINT AND THE RESPONSE I RECEIVED, BUT THE LINK IN MY EMAIL SAYS IT IS NO LONGER VALID. THE CUSTOMER REP AT VOLKSWAGEN HEADQUARTERS THAT I SPOKE TO TOLD ME NOT TO WORRY ABOUT THE AIRBAG BECAUSE NO ONE IN CALIFORNIA HAS BEEN INJURED FROM THE FAULTY AIRBAGS. I DON'T WANT TO BE THE TEST DUMMY WHEN THE AIRBAG ON MY CAR FAILS. I DON'T CARE THAT NO ONE ELSE IN CALIFORNIA HAS BEEN INJURED BY A VW AIRBAG. WHAT IF I AM THE FIRST? THE FACT IS IT IS RECALLED FOR BEING A DEADLY SAFETY HAZARD AND VW HAS DONE NOTHING TO FIX IT OR OFFER A SAFE SOLUTION IN THE MEAN TIME. IF THEY CAN'T REPLACE IT BECAUSE PARTS ARE NOT AVAILABLE, THEN THEY SHOULD BE OFFERING ME THE SAFE SOLUTION OF A RENTAL OR A LOANER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968446March 25, 2017
AIR BAGS
TAKATA RECALL: RECEIVED LETTER FROM VOLKSWAGEN OF AMERICA, MARCH 2017 INFORMING ME TO CONTACT THE DEALER TO HAVE THE AIRBAG REPLACED. I DID, MADE AN APPOINTMENT AND THE NEXT DAY RECEIVED A PHONE CALL FROM THE DEALER THAT THEY CANNOT REPAIR MY CAR BECAUSE THEY DO NOT HAVE THE PARTS. I ASKED WHEN CAN I EXPECT TO HAVE THE WORK DONE AND THE SERVICE REPRESENTATIVE SAID SHE HAS NO IDEA. THE LETTER STATES THAT THE VEHICLE IS UNSAFE TO USE BECAUSE "PEOPLE HAVE BEEN KILLED AND SERIOUSLY INJURED BY THIS DEFECT." I TRIED CALLING THE TELEPHONE NUMBER PROVIDED AND WAITED FOR OVER AN HOUR ONLINE BEFORE I GAVE UP. I ALSO SENT THE DEALERSHIP SEVERAL TEXT MESSAGES TO COMPLAIN ABOUT THE LACK OF FOLLOW-THROUGH, BUT I HAVE NOT RECEIVED ANY RESPONSES. I AM AFRAID OF USING MY CAR DUE TO THE DEFECT. I FEEL THAT THE DEALERSHIPS LACK OF RESPONSE IS UNACCEPTABLE. I WOULD LIKE TO HAVE THE DEALERSHIP PROVIDE ME WITH A LOANER UNTIL AND WHENEVER THEY REPAIR MY CAR. I ALSO WOULD LIKE THE DEALERSHIP TO RESPOND TO MY CONCERNS. I DON'T KNOW IS NOT AN ACCEPTABLE ANSWER, ESPECIALLY IF THE FAILURE TO FIX THE CAR IN A TIMELY MANNER COULD PROVE FATAL. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968314March 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V079000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968360March 24, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968275March 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967942March 23, 2017
AIR BAGS
TWO OF OUR LOCAL VW DEALERS HAS INFORMED US THAT NHTSA IS CONTROLLING THE ALLOTMENT NUMBER DISTRIBUTION OF REPLACEMENT AIRBAGS. ONE DEALER INFORMED MY HUSBAND 3 - 4 A MONTH ARE BEING ISSUED. A SECOND DEALER TOLD ME 5 A MONTH ARE BEING ALLOTTED. MY HUSBAND & I BOTH CALLED VW 248-754-5000. TWO CONSECUTIVE DAYS TO CUSTOMER SERVICE WE WERE TOLD THAT NHTSA WAS CONTROLLING THE DISTRIBUTION NUMBER AKA ALLOTMENT NUMBER OF REPLACEMENT AIRBAGS PER DEALER. I WAS DENIED THE RIGHT TO SPEAK TO UPPER LEVEL LEADERSHIP AT VW. WE SPOKE TO LIBBY AND CORY. WE ARE IN HOUSTON AREA 3 MILLION PLUS POPULATION. WE WERE ALSO INSTRUCTED BY DEALER THAT WE NEEDED TO MAKE AN APPOINTMENT TO BRING OUR CAR IN FOR AIRBAG INSPECTION AND PART VERIFICATION WHICH INVOLVED DISMANTLING OUR VEHICLE TO CHECK IF REPLACEMENT WAS NECESSARY AND IF SO WE WOULD BE PLACED ON A LIST WHICH WE MAY OR MAY NOT BE CALLED THAT AIRBAGS SHOWING STRESS WOULD BE REPLACED. THE OTHER DEALER TOLD MY HUSBAND NO AIRBAGS IN HOUSE AND ONLY 3-4 A MONTH WERE BEING ALLOTTED. VW STATES ONLY VIN, MAKE AND MODEL NUMBER ARE NECESSARY FOR REPLACEMENT. IN OUR CASE 2012 PASSAT IS IN QUESTION. VW HAD NO PROBLEM WITH THE DISMANTLING AND SELECTIVE, PRIORITY REPLACEMENT OF AIRBAGS. IS IT TRUE THAT DEALERS IN HOUSTON AREA ARE BEING DISTRIBUTED A VERY LIMITED NUMBER (SINGLE DIGIT) OF REPLACEMENT AIRBAGS AT THE DIRECTION OF NHTSA IN THE HOUSTON 3 MILLION PLUS POPULATION METROPLEX? IS IT TRUE NHTSA IS CONTROLLING THE DISTRIBUTION NUMBER TO EACH DEALER? IS IT TRUE THAT ONLY AIRBAGS SHOWING STRESS WILL BE REPLACED? YOUR TIMELY RESPONSE IS REQUESTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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