Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11522213May 16, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Blind spot warning system on both sides doesn't always work. Sometimes indicating a vehicle and sometimes not. Also, multiple computer software problems and the dealer doesn"t know when the other recalls can be fixed. Many ID 4's in line to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521793May 13, 2023
LATCHES/LOCKS/LINKAGES, POWER TRAIN
I have two issue One issue is -door sometimes hard to open , I have to roll the window down to open it from outside / it's electronic touch sensitive and I have to wear rubber gloves to open the door with force - it happens randomly on both passenger and driver side . 4 to 5 times the problem occurs second issue is the car loosing power while driving and there is multiple errors on the screen and the car is slow to accelerate, and to drive it happened twice the on the first time I brought it to the dealership right away and they kept my car for 2 days and, they said it's clear to drive - it was approximately 6 K miles on the first incident. it happened again on about 8 K miles and I pull over to the shoulder then park and turn off my car , I waited few minutes, before turning on the car , then has power again after I took it to volkswagen on 9.5 K miles 2 weeks ago for routine maintenance 10K service and I mentioned that the loosing power happened again and they said they will keep my car overnight to find out then they said there is update or recall but I don't know if the update or recall is for that incident or something else , they said they did an update or recall on my car for full 1 day on top of the 10K miles routine. all incidents is mentioned to dealership when I take it for them the door handle and loosing power buy when I'm looking at the paperwork , it doesn't say that I brought the car there for that reason.. I wonder if they know the problem and don't know how to fix or they have different paperwork's or they are just ignoring... the tire that came with this car also is nail magnet, I waiting for Costco to schedule my tire replacement. with only 10K miles several flat tires already
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521775May 12, 2023
STRUCTURE:BODY
Since we purchased the vehicle in December, 2022, the doors have been unable to open on at least nine occasions, sometimes locking passengers in the vehicle, and sometimes locking passengers out of the vehicle. Using the remote key does not allow the doors to open, only making a clicking sound. As we approach the hot summer months, it is a safety risk to not be able to exit the vehicle. In addition, it is a safety risk to not be able to get into the vehicle when needed. The vehicle has been taken to two different dealerships on three occasions. The service advisor at Lindsay Volkswagen of Dulles, VA commented five times while the vehicle was being picked up that he did not believe the vehicle was safe to drive and he wouldn't drive in it with his family. The dealerships were forced to return the vehicle against their judgment by Volkswagen (manufacturer) so that it did not remain "out of service" and trigger lemon laws. VW Customer Care insists that this is part of the open recall on this vehicle but that there is nothing unsafe about the vehicle locking people in the car. They claim that if it was unsafe that NHTSA would issue a stop-drive order, instead of just the recall and stop-sale order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521732May 12, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM
I have received several recall notices over the past 12 months, including urgent email, texts and letters, notices directly from VW, warning me the urgency of the recall,. I have been attempting to schedule an appointment with the dealer where I purchased the vehicle from in Santa Rosa, CA. The dealer has been uncooperative, and not able to provide an appointment date. I called the San Francisco VW dealer 3 months ago, and they gave me a September 2024 (which I took). Subsequently to scheduling the above appt date, I received 2 further notices from VW warning me how urgent this recall appointment is, and how I should get the work done asap. Yet no one can provide me a repair date shorter than 16 months from now (today is 5/12/2023). I don't know where the liability lies if an accident occurs since the recall is for potential sudden loss of power while driving (including high speed on freeway), which sounds extremely dangerous to me. I would like to put VW and the dealer (Hansel VW - from whom I purchased the vehicle) on notice that there will be legal action in the event of an accident due to this unrepaired recall, and also due to the anguish I have been receiving due to this issue. Your (NHTSA)'s help to resolve this very bad issue will be very much appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521488May 11, 2023
SERVICE BRAKES, LANE DEPARTURE: WARNING
1) Brakes: Brakes decelerate and is difficult to stop the vehicle. This is not in all cases when I stop. When I need to do an emergency stop I have to push the brake pedal very hard and pedal pressure feels low. I hope I dont get into and accident when trying to stop. 2) Lane departing warning: The vehicle some times would interpret the street white lines or yellow lanes incorrectly. It would sometime jerk my steering to correct my driving. If a white line stops at an intersection and starts after an intersection it would try and correct my driving. I think this is very dangerous. Should have the option to switch off auto lane correcting and just flash a warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521468May 11, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
The driver door is randomly popping open, at low speeds and high speeds. At low speeds, when trying to back out of driveway or pull into driveway or slowly pull up to red lights or keep up with cars in a left turning lane waiting my turn to turn, the door will randomly pop open and the car slams into park and turns off of Drive. I then have to shut the door, put the car into drive again and try to pull forward without the doors popping open again. This cycles at times where I have to repeat. The car does not go into park when doors pop open at high speeds, speeds greater than 12 ish mph. However, the door will randomly pop open at high speed. I was going 51 mph on the highway and the door popped open. I documented that with a picture. I reached out to several VW dealer garages. They said that they could not do anything for me because there currently was no fix for the recall. I have an appointment call with VW America today at 2pm today. I filled out online surveys with VW to tell them how unsafe this feels driving the car and this happening. We drive the car ONLY when necessary between my spouse and I bc of how unsafe the situation is. I'm not sure what to do or what i can do. I'm stuck with a brand-new car with only 3000 miles that had doors that randomly pop open while the car is in motion. Please advise. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521286May 10, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521085May 9, 2023
POWER TRAIN, ELECTRICAL SYSTEM
I was driving in stop-and-go traffic on 5/3/23 and when I released my foot from the brake to gentle accelerate when traffic ahead of me moved, many error messages flashed on the dashboard and the vehicle did not move. The various errors included "travel assist not available", "forward collision warning not available", "vehicle should NOT be towed", "all wheel drive function is currently limited" and "electrical system warning, please service vehicle". When I pressed the accelerator, the car moved extremely slowly - less than 1mph. I put on my emergency flashers and attempted to move into the right lane and pull over to a safe location (extremely slowly with traffic honking and going around me). I tried turning the car off and turning it back on. Many error messages again, but the car did go a few more feet for me to turn onto a side street and park. At that point the car also started shaking/shuddering. I got out of the vehicle in a safe location and called a tow truck, and the vehicle was taken to the VW dealership. The next day, the service manager told me that they ran the fault codes and started a VW tech ticket and the problem was failure of the rear drive motor (the main motor of the car), which is currently being replaced. I also had a similar incident ~6 months ago where the car suddenly lost power while backing up in a parking garage. After about 10-15 minutes the electronic errors seemed to reset and the car drove normally, but I did take it to the dealership and At that time the control module was replaced. Suddenly losing power while driving is a safety issue because it could easily cause a rear end accident, and it is very difficult to even navigate to a safe location to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520967May 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Dick Hannah Volkswagen (3500 NE Auto Mall Dr, Vancouver, WA 98662) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520788May 6, 2023
ELECTRICAL SYSTEM
There is an open safety recall for the HV battery that is unable to be fixed in a reasonable time. My local dealer can't fix because they don't have a HV technician and when I called another I was told I can't get it fixed until April, 2024. How can a vehicle manufacturer sell cars that it cannot fix because there are not enough technicians especially with safety issues. Why can they continue to sell cars they cannot fix in a timely manner. I am stuck with the car because not many people want to buy a car with an open safety recall that cannot be fixed in a reasonable time. What are my rights?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520681May 5, 2023
UNKNOWN OR OTHER
The backup camera has stopped working. I called multiple dealerships that told me that VW has told them that this problem will be fixed with the next update but no ETA of the update release.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520453May 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520426May 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond and started to lose motive power. Several unknown warning lights were illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact later received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Napleton's Volkswagen of Sanford (4175 S Orlando Dr, Sanford, FL 32773) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519473April 28, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2021 Volkswagen ID.4. The contact stated that while starting or turning off the vehicle, antifreeze would leak onto the ground. The vehicle was taken to the dealer, where it was diagnosed that there was a hole in the radiator caused by wear and tear, and that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519406April 28, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
2023 VOLKSWAGEN ID 4. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 23V-213. THE CONSUMER WAS SOLD THIS VEHICLE AFTER THE RECALL DATE, AND IS REQUESTING TO BE REIMBURSED FOR THE COST OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519354April 27, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Yesterday, April 26th, 2023 the above vehicle was involved in a serious accident, possibly related to the safety recall for the high voltage cell module. My wife was driving the vehicle on her way to work, as she did for the past 2 years. Sometimes she gets coffee for herself and a coworker, so that day she turned into a parking lot of the last MacDonalds before her job. She pulled up to the drive thru lane as she did many times before. She was not distracted by the phone, and her radio was turned off. There was nobody else in her vehicle, and her thought was on the coffee order. As she was pulling up to the 2 vehicles in front of her, something horrible happened in the next 3 or 4 seconds. Her vehicle accelerated suddenly, hit the car in front of her, bounced off to the right, and kept accelerating for the next 50 feet before hitting a semi truck with such a force that the front end of her vehicle is completely obliterated and the semi truck frame was broken. Thankfully, nobody got hurt seriously, and there was no fire. The first question from the Police officer was whether she hit the accelerator pedal by mistake. She responded that she did not hit the accelerator pedal, and does not understand what happened. She was shocked by the sudden fury of her vehicle, and stated that she was unable to stop it. I believe what she is saying, because there was no reason for her to stomp hard on either pedal as she was coasting slowly, and with the vehicle's regenerative braking you only have to tap the brakes gently. If she tapped the wrong pedal by mistake, the acceleration would not be so violent. To do what the vehicle did in such a short distance, the driver would have to stomp forcefully on the pedal and keep it floored all the time. There was no need to do that, and she never even attempted to do such violent acceleration anywhere. There is a real possibility that the vehicle did an unintended full force acceleration caused by defect in the recalled module. GEICO has it
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11519139April 26, 2023
ELECTRICAL SYSTEM
On Friday, April 7, 2023 after driving the car locally it displayed a "electrical system not working properly" error message. Were able to drive the vehicle home, though power and acceleration were reduced. Contacted the local dealership and took the vehicle in to them on Saturday, April 8, 2023. As of April 26th they have provided no status updates on what caused the error, how to resolve the issue, or a timeline of a repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519019April 26, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, UNKNOWN OR OTHER
My instrument cluster and infotainment system went black while driving. This means that I had no access to my speedometer, which I believe is a safety issue. Additionally, I had no access to my range estimate or any other vehicle information. No backup camera, no lane assist, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518777April 24, 2023
ELECTRICAL SYSTEM
All dash screens and middle infotainment screen went black. Drive/reverse/neutral indicator remained lit. All instrumentation was gone, no speed, Backup camera or odometer. The problem has not recurred or been reproduced. No warnings were given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518304April 21, 2023
POWER TRAIN, ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
The contact owns a 2023 Volkswagen ID.4. The contact stated while driving and attempting to accelerate, the vehicle failed to respond. The contact stated that a message to “Disconnect the Charging Cable” was displayed. The contact stated that the vehicle also independently shifted to park(P). The contact attempted to shift into drive(D) however, the vehicle failed to respond. The vehicle was towed to the dealer and the dealer stated the E-brake motor needed to be replaced. The vehicle was repaired. The contact stated that on occasion while placing items into the trunk of the vehicle, the contact noticed water on the rear passenger’s side in the charging compartment. The vehicle was taken to the dealer and the dealer stated that the passenger’s side rear trunk strut needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer again and the dealer sealed a hole on the rear passenger’s side roof rack. The manufacturer was contacted but the manufacturer provided no assistance. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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