Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11526866June 13, 2023
TIRES
I have purchased a set of Bridgestone Alenza AS Ultra (P 235 / 55 R 19 105 W XL front, P 255 / 50 R 19 107 W XL back) in August 2022 for my 2021 Volkswagen ID.4 Pro S RWD EV. After only 12,000 miles, tire dry rot started showing up in June 2023 on all tires. The tires have a 80,000 miles warranty so I don't know how come they started to dry rot only after 12,000 miles. If the tires fail while driving, this can be a severe safety hazard as the vehicle may lose control shall the tires fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526807June 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526546June 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VW issued a recall stating the following: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to restart or the pulse inverter to deactivate. Recall consequence: A reset or deactivation may cause a loss of drive power, increasing the risk of a crash. Recall action: Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97ZZ. Since the notification in March, no dealer in the DC area has been certified to make the repair, and as of June 12, 2023, no shop in America is able to repair the issue due to a lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526509June 12, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that the “Service Now” warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The contact stated that the issue was related to a Service action program regarding the hybrid battery pack. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526394June 10, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
On 5/10/2023 I got into the vehicle, started, put it in Drive, and noticed the FRONT PASSENGER DOOR was showing ajar in the instrument cluster. I grabbed the door and confirmed it had become unlatched and had to close it again. On 5/16/2023 I again was in the vehicle, in drive, but not moving when the FRONT PASSENGER DOOR opened on its own with no occupant. I reached over and closed the door, but the door locks became inoperative for several minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526392June 10, 2023
UNKNOWN OR OTHER
On Thursday, May 25th, 2023, I got in my vehicle, turned on the ignition, and a yellow warning message came on the instrument cluster, "SOS Error: Emergency Call Function! Service Vehicle." The error remained in the vehicle even after turning it off and on again multiple times. The status light for the Emergency Call function also turned red and was no longer available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525461June 5, 2023
POWER TRAIN
When maneuvering off our steep driveway and performing a right turn onto the road, it's necessary to reverse back up the driveway to do this. When putting the car in reverse and then pressing the accelerator, the car went forward (more than a small roll, about a foot or so). This happened 3 times in the course of this maneuver - so put car in reverse, applied accelerator car went forward, braked to stop car going forward, put car in reverse, applied accelerator, car went forward, and repeated. This took us dangerously close to a drop off. This seems like a safety problem that the car goes forward to that extent when in reverse. The problem has been reported to the dealer. They have not tried to reproduce this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524907June 1, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: WARNINGS
I was pulling into a parking structure when the left side of the vehicle (door handles, windows, sensors) lost power. I was able to park the vehicle and then have it towed to the dealership. Although it happened at very low speed, my safety was at risk. It would have been very dangerous if this had happened on the freeway. I was unable to open the door or to close the driver window. The dealer found a blown fuse. They have not been able to identify a cause of what would cause a fuse to blow like this. They continue to work on it (we are on day 3 now) including working with VW of America engineering. The two recalls on this vehicle have been address (approx 10 days ago). I have had numerous other problems with this vehicle that I don't believe are related to this particular incident apart from the recall related to the door handles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524856June 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the computer dashboard became inoperable, displaying a black screen. The vehicle was taken to the dealer and diagnosed as having HB Battery Management Control Unit failure; however, the vehicle was not repaired. The contact was informed that a fix would be available in 2025. The manufacturer was made aware of the failure. The failure mileage was approximately 18,655.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524631May 31, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524512May 30, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Instrument panel to turned black, thus blocking access to essential information, such as current speed of the vehicle, the status of cruise control, lane departure warning, lane keeping assistance, and parking collision warning. The problem happened couple of times. Also, the Carplay feature freezes and is interrupted a lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524366May 30, 2023
STRUCTURE, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524365May 30, 2023
UNKNOWN OR OTHER
I was notified that there were three safety recalls on my 2021 Volkswagon ID4, including one involving the battery and a risk of fire. The recalls were: 55N-1, 97ZZ, 93P7. I brought the car in for service at the Volkwagon service center in White Plains New York ("White Plains Volkswagon" service center at 410 Saw Mill River Rd, Elmsford, NY 10523) and was told they would address the issues. Three days later, the service center called to say that they were only able to address the 55N-1 issue and didn't have labor available to address the others and that we would have to take our car back. They also said they were unwilling to pay for a rental car or give us a loaner beyond the three days that already passed. We're on a waiting list to address the other safety recall issues but, in the meantime, I feel unsafe driving the car and I don't know why VW couldn't address the issues while the car was in their possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524283May 29, 2023
ELECTRICAL SYSTEM
Instrument cluster returned error "warnings and information not available. Drive with greater care!" While vehicle was in motion. Issue resulted in loss of speedometer and other systeam safety features including blind spot monitoring, lane assist etc. Loss of speedometer while in motion was of the largest concern. The car produces audible alerts for errors such as low tire pressure or low wiper fluid, but this critical error did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524277May 29, 2023
UNKNOWN OR OTHER
On the evening in question I stop the car in 5 ft front of my garage, which still does not have an automatic garage door opener. I press P to engage the parking brake and take it out of drive. I returned one phone call getting a voicemail and I don’t recall the exact sequence but I definitely had my seatbelt off and I reached to the passenger seat where I had left some things that I needed to take into the house, at that point, and again with neither of my feet on or near the accelerator , I noticed the car was moving and the next thing I knew it crashed through the garage door and hit another vehicle. The estimate for damages to my vehicle is about $14,000 and Volkswagen and insists from their analysis of the black box that nothing is wrong. However there are some issues that I’d like to discuss.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524052May 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I contacted several local Volkswagen dealers regarding safety recall (Manufacturer Recall Number97ZZ, NHTSA Recall Number23V040) to get my vehicle repaired. None of them have parts associated with this repair and told me it will take more than a year to get them. I contacted VW customer service and they are unable to help resolve the issue. I am now forced to drive an unsafe car for more than a year. If VW cannot address this safety issue in a timely manner, I would like them to replace it with a safer vehicle without safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523096May 21, 2023
ELECTRICAL SYSTEM:SOFTWARE
2021 Volkswagen ID.4-Consumer sent Copy of letter sent to Volkswagen Group of America attached. Consumer has not received the 1st software update after 2 years. Mentions Safety Recall 9722 and Service Action # 93P7. After numerous calls the earliest appointment was June 2024, 14 months later and 1 month after lease expires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522884May 19, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I have made multiple appointments at WINN VW of Woodland Hills, CA to have these recalls repaired (57J5, 97ZZ) only to have the dealership cancel the appointments both times. I called Galpin VW of Van Nuys, CA and was told flat out that they would not schedule my vehicle for repairs. I was last given an appointment of January 8th, 2024 by Santa Monica VW of Santa Monica CA. I believe that VW is acting with gross negligence and not making a good faith effort to have these recalls repaired in a reasonable timeframe and is therefore putting me and my family lives and safety in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522547May 17, 2023
VEHICLE SPEED CONTROL
I have experienced within 3 months two incidents of unattended, out of control acceleration when pulling into a parking spot. First I drove into some bushes, at the second incident I drove over a sidewalk almost into a building. It was very scary. I found in the internet another person who has experienced the same thing. https://www.vwidtalk.com/threads/sudden-acceleration.6037/ I have not contacted the dealer yet. I cannot reproduce it. I am very sure I did not step on the accelerator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522391May 16, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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