Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11514075March 27, 2023
UNKNOWN OR OTHER
While driving, the driver door clicks as if someone is locking/unlocking the door and suddenly a warning appears that the driver door is not locked. Unlocked door is safety hazard to the driver and other passenger within the car, and passerby as it’s likely that the door might swing open suddenly. An appointment will be made with a dealer to investigate. When the door unlocks a warning light in the dash illuminates indicating that the door is unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513532March 24, 2023
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The right stop light has water inside! The dealer say it is normal and didn’t want to remplace! The vehicle shuts off several times when you are backing up to park. The dealer say it is normal too
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513422March 23, 2023
ELECTRICAL SYSTEM
Main screen which displays speedometer, mileage, battery charge has gone black. No home recommendations for reset have worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513335March 23, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Feb 07,2023 Manufacturer Recall Number97ZZ NHTSA Recall Number23V040 Recall StatusRecall Incomplete, remedy not yet available This report came out over a month ago. I have to drive my car with the knowledge that it's basically unsafe. Volkswagen has been completely silent about this problem for far too long. I understand that Volkswagen is working on the problem but they do not communicate with owners other than make promises they don't keep. Now they are telling us that we will hear by March 31. Does the NHTSA have the authority to demand that Volkswagen take action? I'm afraid to take my car out of the garage when almost every day, I read that someone else has problems with their car. This isn't right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513315March 22, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM
On 10 March 2033, our Volkswagen ID.4 caught on fire while charging on a DC fast charger. We charged on a 150kW charger (which was only giving us 20kWh) for 30 mins. We then moved the car to a 350kW charger where someone else was charging (same location) when we first arrived at the station. The fire started shortly after the car began charging at the second charger; the flames were shooting approximately one foot high, out of the charging port. Luckily, my husband was right there and thought/acted quickly; he stopped the charge via the EA touchscreen and removed the charging cable when the fire stopped and it was safe to do so. The lower portion of the (fast-charging) port is now damaged/burned, and a portion of it no longer exists. We attempted several times to contact Electrify America via the number listed on the charging station, but their phone number auto-hung up after certain dial prompts... So we called 911. The police and the fire department arrived soon after we called, and attempted to shut the charging station off. The fire department then (unsuccessfully) attempted to call Electrify America because they were unable to locate emergency disconnects for the charging stations. My husband was eventually able to contact Electrify America, and informed them of the situation. The police placed caution tape over the charger, and told us to head out. Q1: We don't know; VW is doing an investigation to figure this out. Q2:Our car was lit on fire. Q3: I don't know. It's in the process of being investigated, but as far as we've seen online, this is not the first vehicle to start on fire at an Electrify America charging station. Q4: The police and fire department were called to the scene. The fire department has an investigation open on this incident. The VW dealership currently has our vehicle, and told us they were going to be inspecting it as part of their investigation. Q5: No
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11513215March 22, 2023
STRUCTURE:BODY
In brief, the front passenger door unlocks and unlatches while the car is in motion. This happens frequently, unpredictably, whether the car is stationary, in reverse, forward or at various speeds. There is. no warning or indication that the problem is happening, other than the door unlatching. We've brought the vehicle into an authorized service center and brought this concern to VW Customer Care's attention. In both cases we were informed that this is a known problem *but there is no part available, and no ETA for the part to be available*.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512900March 20, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was attempting to trade in my Id.4 for a Tesla and found out that my car had a major safety recall from Tesla. The recall has been out since Feb and I was never notified from VW. I called the dealership and the manager said he never heard of the problem and offered no solution except there is nothing they can do. Now I have to drive myself and my family around in a car that could crash. There is no insight when a fix will happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512854March 20, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The driver side door unlocks and opens itself while I am driving the vehicle. In addition, while I am driving, the door opening or locking mechanism (I am unsure which) can be heard moving although this does not always lead to the door opening itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512841March 20, 2023
STRUCTURE:BODY
Driver's door is malfunctioning: Randomly popped open while at a stoplight without being touched. Won't open from the outside via the handle. Central locking function of the car is not working properly (doors don't lock while at speed like they normally do). The car is now at dealership waiting for repair; am told the necessary replacement door handle part is on a nationwide backorder with VW with no estimate given for arrival and completed repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512796March 20, 2023
ELECTRICAL SYSTEM
On Saturday, February 4, 2023. At approximately 7am. I entered the vehicle to warm the car. (It was a cold day). I tried to exit the vehicle, but I could not exit the driver's side door. It was not opening. I tried many times via the door handle and the key fob. Neither worked. I then tried the passenger side door and that would not work as well. I tried each door several times. It looked like the car's electrical or software system was not communicating my needs to the vehicle. I finally was able to roll down the driver's side window and opened the dirver's side door via grabbing the door handle from the outside. Not too sure why neither door would open to let me exit the vehicle. It was pretty scary, thinking I would not be able to exit. Not too sure what happened, but hopefully it does not happen again. So far, it has not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512788March 20, 2023
SERVICE BRAKES
On Saturday, December 24th, I was leaving to go to the gym with my wife. I pulled left out of the driveway and we heard a loud screeching type noise, very high-pitched. Many lights came on in the vehicle at that point. Too numerous to document actually which ones. We also smelled burnt smoke and there was actually some smoke coming from the rear of the vehicle. I turned the car around which was difficult so I could get the car off the main road and back into the driveway where it was safe. Upon parking the vehicle I could see the rear, driver's side tire was damaged. The tire was not rotating and was locked there was about 20 feet of rubber marks coming out of the driveway into the street and back to the driveway. I called VW immediately and it was brought into service. See attached service report. Looks like the brakes were installed incorrectly at the factory. Imagine driving a car where the brakes lock on you and the tires do not move. Extremely scary. This incident could of been a lot worse. The electric battery could of seized and caused a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512590March 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
My vehicle was in Travel Assist mode (i.e. Adaptive Cruise Control) traveling at around 65 MPH. A vehicle has cut into my lane and I felt that the car wouldn't slow quick enough to avoid a collision. I have applied breaks effectively taking the vehicle into my control and taking the vehicle off Travel Assist mode. When driver takes over by applying the breaks in this scenario, irrespective of how hard the breaks are applied, vehicle suddenly moves faster than expected for first few seconds. I had to apply the break harder than I would have applied if I was driving the car in manual mode to get the car to slow down.The expectation was that the vehicle slows down while applying the breaks. This would have caused a collision if I was not quick to react. There were no warning lights or messages on the dashboard prior to or during this incident. This could be a software issue which probably is conflicting between the breaks travel assist is applying and the breaking that the driver is applying. This has happened multiple time to me and on date mentioned on this my wife had same experience confirming that this is in deed an issue that needs some investigating into before it cause any accident(s).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512173March 16, 2023
ELECTRICAL SYSTEM
The driving and center console screens were blank at vehicle start. Vehicle went into gear properly and moved without error, however, not having a 'speedometer' at this point, I chose not to drive the car until I was able to determine the best way to restore operation to the two 'screens'. Reading through several 'blogs' on this vehicle, I was able to determine how to 'reboot' the screens and restore proper operation to the 'speedometer' This vehicle is a 2023 Volkswagen ID.4, all wheel drive Pro-S model with 2814 miles on it. The date was March 16th, 2023, 7:00 AM, clear skies, 62 degrees. This is a battery electric vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511465March 12, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The car shut down while driving. Many system warnings appeared sequentially stating that they were no longer functioning. The first to appear and remain as a warning light is the electrical system malfunction. It is currently orange, however, it turned red at one point. My car was unable to go into drive, nor reverse. I had my car serviced just over a month ago for a similar issue - power stopped being delivered to the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511249March 10, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that while his wife was driving into the residential driveway at approximately 5 MPH, the vehicle lost electric power and shifted into park(P). The stop had been so abrupt that the vehicle was rocking. The contact stated that all the exterior lights flashed off and on. The contact stated that his wife restarted the vehicle and the vehicle resumed normal operation. The contact stated the failure had become recurring. The contact had the vehicle towed to a dealer, who could not duplicate the failure and wanted the contact to retrieve the vehicle. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 4,600. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511159March 10, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. While driving approximately 65 MPH, the vehicle shifted out of drive(D), powered down, and started coasting. The contact stated that the power steering and brakes were still functioning as designed. The contact was able to steer safely through traffic and stopped the vehicle. The contact stated that the vehicle reset independently after 2 minutes and resumed normal operation at full electrical power. The contact drove the vehicle to his residence. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511147March 10, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Volkswagen ID.4. The contact stated while exiting a parking lot, the front passenger’s side door opened independently. No warning light was illuminated. The contact was able to stop and close the front passenger’s side door. The contacted stated that the front passenger’s side door failed to lock as designed. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511086March 9, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Error: Surround View which is the full 360 view camera system that is new with the 2023 Plus model didn't work the day I picked up the car. Brought it back in and they changed all the cameras and it only worked for 1 day. brought the car back in and now they say the control unit has failed and currently there is no eta on the part. Car has under 300 miles and i don't have the car in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510879March 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Our forward collision warning, automatic emergency braking, rear cross traffic warning systems stopped working on our 2023 ID.4 with 2500 miles on it about 2 weeks ago. Took it to the dealership on 3/3/23 for repairs, after 4 hours the tech came out and was clueless what to what was causing the issue. They requested I leave the vehicle there the rest of the day so a tech from a different location could remote into the vehicle. After another 4-5 hours I was informed they "thought" one of the control modules was defective and needed to be replaced. They say this part has no ETA and would likely take anywhere from several weeks to MANY months to come in. VW does not consider any of these items a "safety issue" and refused to provide a loaner until parts became available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510558March 7, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driver's door keeps unlocking while driving. Swung open several times while driving. Also, sometimes difficult to unlock driver's door from the outside. All this seems to be be related to error messages concerning Auto Hold (which this vehicle does not have) and Travel Assist not being available. All this began after my first one year scheduled service on 2/17/23. Taking in vehicle on 3/10 concerning these problems. I had made an appointment for an earlier date, but cancelled it because everything went back to normal. The dealer said if the messages were not active, I would be wasting my time. I called the VW Customer Service Number and reported my concern on 2/24. I am not driving my vehicle as it is not safe if the driver's door opens while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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