Toyota Land Cruiser Complaints

367 consumer complaints on file.

#11657318April 28, 2025
STRUCTURE:BODY
I recently purchased a new 2024 Land Cruiser. After only 2 thousand miles, the majority of the trim on the passenger side melted and had to be replaced. I contacted my dealer that I purchased the car from as well as Toyota corporate. They have taken no action and have called it "solar convergence". In fact, the first Toyota dealer told me to "keep it out the sun". Can you believe the explanation and lack of responsibility! This is definitely a defect in the trim material and needs to be recalled. I have since paid and replaced most of the trim because I couldn't stand to look at it. Please review my complaint and help me get this corrected. I would be happy to send the defected trim pieces and my invoices to repair this mess. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654515April 14, 2025
SERVICE BRAKES
Brakes on a relatively brand new vehicle are squealing and creating a metal on metal sound. I am worried that the brakes on this vehicle are going to fail and cause a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654030April 11, 2025
SERVICE BRAKES
The contact owns a 2025 Toyota Land Cruiser. The contact stated that while in reverse(R) and depressing the brake pedal, the vehicle made an abnormal loud sound. The vehicle was taken to the dealer, who was unable to diagnose the vehicle. The manufacturer was informed of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653013April 6, 2025
SERVICE BRAKES
My new Land Cruiser only has 2,000 miles, but the brakes squeal in reverse. It sounds like metal on metal—pretty loud and annoying. Not what I expected from a brand-new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651870March 31, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN
On this vehicle, whenever 4 Low is selected, or in 4 High (normal driving mode) any off-road driving mode is chosen, a warning appears on the digital instrument cluster stating "VSC Turned OFF Pre-Collision Brake System Unavailable". While this warning is up, no other instrument cluster functions can be accessed. Hitting the button to dismiss this warning will only make it go away for five seconds, then it will repeat and once again draw the driver's attention off the road and to the instrument cluster. It serves as a constant distraction and impediment in the most difficult driving conditions. The only way to make it not reappear every 5 seconds is to stop, go into the safety items menus, and disable pre-collision braking which then unnecessarily reduces the safety of the vehicle once it is back in a normal driving mode. This waring which repeats every five seconds must be a software bug, other similar warnings do not return once dismissed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651386March 28, 2025
SERVICE BRAKES
Brakes are squealing when in reverse. After the vehicle has not been driven for a day or even parked for more than an hour. Placing the vehicle in reverse, when backing out of the carport and turning the steering wheel to the left, there is a bad brake squeal. Had the same issue on my 2024 Toyota Tundra. That was fixed under T-SB-0043-24. The 2022-2024 Lexus GX550 has the same issue and has had a Service Bulletin issued L-SB-0036-24. The GX550 and Toyota Landcruiser use the same brakes. Dealership will do nothing till a SB is issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649278March 19, 2025
POWER TRAIN, ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:WARNING
The contact owns a 2024 Toyota Land Cruiser. The contact stated that while on an incline, after shifting the gear shifter to the drive, the vehicle had rolled backwards. Additionally, while driving approximately 35 MPH, the parking assist warning light illuminated, and the parking overview camera activated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. There was no fault found with the vehicle. The contact stated that the same failure had occurred with a 2025 Toyota Land Cruiser. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644656February 24, 2025
SERVICE BRAKES
Brakes squeal in reverse. Loudly. Problem started after 3 months of ownership; purchased vehicle new. Toyota corporate and dealer notified. Dealer has had vehicle 3 times in the shop for the issue. Response was "No fix available." There is a TSB on this very issue for the Lexus GX550 (L-SB-0036-24). Wanted to put this issue on the NHTSA radar. This is a known issue on the [XXX]. Thank you for reading. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644253February 22, 2025
POWER TRAIN
The Land Cruiser suddenly became sluggish and stopped itself with no input to the accelerator or brakes upon pulling into a parking spot. A center differential lock indicator with a flashing red lock was on the dashboard. Driver attempts of stopping and restarting vehicle and pushing the center differential lock control button did nothing. Vehicle was towed to the selling dealer and the problem was reproducible and issue was not resolved. After diagnostic review with Toyota Corporate technician assistance, a diagnosis of “faulty transfer case actuator” was concluded after one week in the service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644052February 21, 2025
UNKNOWN OR OTHER
My car was parked outside my house on 2/18/25 while I slept between work shifts. There had been no prior impact or damage to any of the glass, the vehicle has never been in an accident, and the glass is what was installed by the manufacturer. I am the only owner, it was purchased with only 4 miles on it. All windows/glass were intact when I left the car parked and entered my home. Approximately 10 hours later, I went to drive my car to work and the glass on the rear door on the driver's side was found completely shattered. There was no evidence of impact, nothing was stolen from the vehicle despite valuables being in plain sight, and review of camera footage from the entire day showed absolutely no attempts to touch, break, or enter my vehicle/glass. There was no evidence of impact from any objects either. At one point in the video, the very loud sound of tempered glass shattering and falling to the ground can be heard from my car (the window in question was not on the side where the camera was, so the glass falling cannot be seen). There were no people, vehicles, or objects that came anywhere near the vehicle during this time. Photos were taken, and the vehicle was taken to the dealer at the first available appointment less than 24 hours later on 2/19/25. This is a safety issue because despite no incident, glass exploded into my vehicle and if someone or a pet had been in the car, the glass would have hit them. There were no warnings or symptoms ahead of time that this would happen. Some of the glass can be made available for inspection upon request. The service technicians at the dealer immediately tried to tell me that there is no possible way for glass to shatter on its own without any impact, despite my notification to them that manufacturer's defects, like nickel sulfide inclusions, are a known possibility and being shown my video evidence. The glass/vehicle is currently being inspected by the dealer after my repeated insistence that they inspect it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641833February 10, 2025
UNKNOWN OR OTHER
AC does not work in cold weather. Only blows 140 degrees when set to 60 or higher but blows 40 degrees on low. No in between. Took to dealer and they replicated the issue and agreed it needs to be fixed asap but can’t find anything wrong. They had a corporate master technician look at it a week later when the weather warmed up and he could not replicate the issue so nothing was done. It is now cold again and it only blows extremely hot on anything except low. Many other owners complaining about this issue online. PLEASE take this seriously it is making me have to sell the car if no remedy is done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640283February 3, 2025
SERVICE BRAKES
Brakes are squealing when in reverse. This was a known issue with 2022-2024 Toyota Tundra's. The service bulletin was number T-SB-0043-24 to change out front rotors and brake pads and mounting hardware. After that no more squeal. It was coming from the front end when backing up. The same issue is occurring on the 2024-2025 Toyota Land Cruiser's. I have attached 2 videos showing the squeal. After the vehicle has not been driven for a day or two, on a cold start and placing the vehicle in reverse, when backing out of the driveway and turning the steering wheel to the left, there is a bad brake squeal. The vehicle was purchased new with 13 miles on it and currently has 325 miles on it and the problem started when vehicle was purchased. I have the incidents on video and can provide if needed for proof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639726January 30, 2025
VISIBILITY/WIPER
The sunroof exploded while driving. The sound was as loud as a gunshot. Felt the vibration. The road was an on-ramp to the freeway. If the headliner door had been open, I would have been covered in glass and possibly injured due to glass fragments. Outside temperature has been in the low 20's at night and mid 40's during daylight hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631225December 17, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I am writing to express my concern regarding an incident that occurred during my visit to Suburban Toyota of Farmington Hills, Michigan on [XXX], around 3 PM EST. I was there to test drive a brand new 2024 Toyota Land Cruiser (VIN: [XXX] ). During the test drive, I noticed the vehicle had an empty gas tank with only 7 miles of range left. I stopped at a BP gas station and discovered that my salesperson, No’ah Edwards, had sent me on the test drive without a vehicle key, using only the remote start. This meant that if the vehicle had stopped for any reason, it could not be restarted. I reported the issue to Mr. Edwards, who arrived and restarted the vehicle using remote start again, providing me with a key for a Toyota Tacoma, which was not compatible with the 2024 Toyota Land Cruiser I was driving. As an automotive engineer with extensive experience driving various vehicles, I have never encountered such a lack of professionalism and customer care. Mr. Edwards' actions not only jeopardized my safety but also the safety of other drivers and pedestrians on the road. This level of negligence is unacceptable, and I am deeply concerned about the implications for other customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629819December 10, 2024
SERVICE BRAKES
The vehicle has 3800 miles. The brakes squeal when backing. I took the vehicle to the dealership and they confirmed the problem and then “lubed” the brakes. The brake squeal has returned since this maintenance fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627305November 25, 2024
SERVICE BRAKES
Loud squealing brakes when in reverse. Dealer confirmed the sound, performed an independent test drive to replicate the sound, but returned the vehicle with no solution. A few days into driving the vehicle and the sound is louder, but the dealership claims Toyota doesn't have a service bulletin despite widespread reports of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626062November 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
The automatic emergency braking is activated when no objects are in front of the car potentially resulting in being rear ended. The feature is so oversensitive that it is safer to deactivate it. Car taken to a local dealership and the concern was replicated with a dealership technician. The dealership refused to evaluate the safety concern any further as the car is being inspected by a Toyota regional technician. Additionally, the brakes squeak when in reverse but the concern has not been addressed by multiple dealerships or Toyota headquarters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626065November 18, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
2024 Land Cruiser, purchased in July, 2024 has had 4 random hard downshifts when coming to a stop and then lunges forward as when a driver downshifts harshly in a manual car (keeping in mind that the land cruiser is an automatic and the driver is not intentionally down shifting). On the 4th occurance, I nearly rear ended a car. Fist occurance at approximately 250 miles and last occurance at approximately 1,200 miles. The car was taken to a local dealership on 11/04/24 but the dealership refused to further evaluate as Toyota headquarters informed them that the vehicle is sheduled to be evaluted by a Toyota regional technician. On 11/12/24, the toyota regional technician did not replicate the safety concern per the dealership and it was advised to go pick up the car. As of 11/18, the car remains in the local dealership due to my safety concerns. Toyota headquarters has not advised me or dealership on the next steps. No warning lights on the dash are present and Toyota does not consider this a safety issue as it has not been replicated. Concern of the car automatically braking without objects in front has been brought up to Toyota as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625059November 13, 2024
SERVICE BRAKES
Brakes squeak heavily while in reverse and create concern about the safety and reliability of the brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624483November 11, 2024
POWER TRAIN
My brand new Land Cruiser has random extremely hard downshifts when coming to a stop. It is so jolting that it lunges the car forward and could potentially cause me to rear end someone. It doesn’t happen every time I come to a stop but it does seem that coming to a quick stop such as emergency braking or braking after faster driving makes it more likely to happen. There are no warning lights on the dash and I haven’t had it checked out by Toyota because I am quite positive they will tell me nothing is wrong because they probably won’t be able to replicate it on their quick test drive. I am sick of these issues on new cars that are unable to be replicated by technicians. This is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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