Toyota Land Cruiser Complaints

367 consumer complaints on file.

#11743825June 12, 2026
UNKNOWN OR OTHER
I own a 2025 Toyota Land Cruiser 250 that I purchased in February 2025. Every time it rains, my car develops a strong musty, mildew-like smell inside the cabin. It usually fades after a few days of dry weather. This has been happening since I first got the car. It’s very annoying thing to happen on a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743265June 10, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The handshake between the Toyota Entertainment System, and the SiriusXM satellite, have a known issue. The metadeta is not being received upon start up of the vehicle, at least half the time the vehicle is turned on. This causes a "loading..." screen error on the SiriusXM screen. While music is playing just fine, the data feed never does load. This is occurring in various locations, even in open fields and parking lots with no obstructions of the sky. The vehicle has been seen by the dealership, screen shots have been shared, but no software patch has been issued to solve the "handshake" between the radio unit and SiriusXM satellites. The temporary solution is to hold down the power button and do a "soft reset" of the entertainment unit, which solves the issue until the vehicle is powered off and powered on again. This issue is widespread, and many owners of Land Cruiser, 4runners, Corollas and Grand Highlanders have experienced the same issue, with no solution in sight. Personally, this issue has been occurring for at least 16 months, and perhaps since I owned the vehicle. The dealership has hooked the vehicle up to diagnostic tools, but no error or fault codes are showing, which leads to believe this is purely a software bug with the metadate parser when the vehicle is first turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742677June 8, 2026
POWER TRAIN
Intermittent delayed upshifts with slipping sensation, most noticeable between 1st and 2nd gear under light throttle. Occurs approximately 3–4 times per week. Condition has been present since approximately 5,000 miles. Dealer has documented two repair visits and written 'drives normal' on both repair orders despite the condition persisting. Toyota North America was contacted and promised dealer follow-up that never occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739380May 21, 2026
SUSPENSION
I am reporting a serious safety defect in my brand-new 2025 Toyota Land Cruiser (Hybrid J250 series). Vehicle Information: VIN: [XXX] Mileage at time of failure: approximately 4,000 miles Date of purchase/delivery: [XXX] Purchased new from: Koons Toyota Tysons Corner, VA Problem Description: On [XXX], while driving, a suspension component detached/fell off, causing loss of control and a crash. This was a complete mechanical failure of the suspension system with no prior warning or impact from another vehicle. The failure occurred despite the vehicle having extremely low mileage and despite me previously reporting suspension issues to the dealer. Prior to the crash, I took the vehicle to the dealer on April 17 , 2026 for suspension problems. The dealer inspected it and explicitly stated that the vehicle was safe to drive. Shortly afterward, the suspension failed catastrophically, resulting in the crash. This indicates a manufacturing, design, or assembly defect that poses an unreasonable risk of crash, injury, or death. No modifications, abuse, or lack of maintenance contributed to this failure. This is a new 2025 model with no prior owner history. I believe this is a safety defect that may affect other vehicles, especially given the extremely low mileage at failure. I request that NHTSA investigate this as a potential safety defect, consider opening a defect investigation, and issue a recall if warranted. I attached letters i sent to dealer service advisor and service manager and i haven't gotten respond at all. I mistyped date for service and service was done on March 17th, 2026. I am willing to provide additional evidence, including the failed component for inspection if needed. Please contact me at [XXX] or [XXX] for any questions or to arrange inspection. Thank you for protecting public safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11735622May 4, 2026
SERVICE BRAKES
Active Technical Service Bulletin that was not disclosed by Toyota or my dealer. The brakes make a piercing metal on metal noise when placed in reverse. I've been told this is not a safety issue, there will be no longer term impacts, and it is safe to drive. The issue however is that Toyota is limiting distribution of available repair parts, so I am on a 5-6 month wait list with my dealer. Bulletin is: T-SB-0046-25 Rev2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733825April 26, 2026
UNKNOWN OR OTHER
Purchased a new 2025 Toyota Land Cruiser in September 2025. This SUV is prone to windshield damage due to its pitch angle. 4/16/2026 traveling on highway a flying road rock cracked the windshield. The windshield was replaced on 4/23/2026. On 4/25/2026, while traveling on highway another rock chipped the windshield. This seems to ba a defect and a potential hazard. I have also noticed that the windshield gets more bug/insect encounter than my other land cruisers (I have had 2002, 2006 and 2016 LC). This seems to be a major problem with the windshield. Web search seems to also confirm this defect with other newer/remodeled LC owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733863April 26, 2026
SERVICE BRAKES
My 2024 Toyota Land Cruiser has exhibited persistent brake squealing since the day it was purchased. The noise occurs during normal braking conditions and has been present from the very first use of the vehicle. This is not a break-in issue, as it has never resolved on its own. Despite initially denying the issue, Toyota and the dealership have since acknowledged the problem and confirmed the existence of a Technical Service Bulletin (TSB) addressing brake noise on this vehicle. However, despite multiple contacts with both the dealership and Toyota Motor North America directly, no corrective action has been taken, and the defect remains unresolved. This constitutes a known manufacturing defect acknowledged by Toyota themselves. The failure to remedy a documented TSB issue in a timely manner is unacceptable and may constitute a violation of warranty obligations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729287April 5, 2026
POWER TRAIN
Truck has 11000 miles. Waiting in drive thru, felt a jolt, like someone rear ended me. 3 warnings came on “system malfunction, Hybrid system malfunction , and drive/start malfunction. Truck was stuck in 2nd gear. Drove to parking lot, turned truck off. Was able to drive to dealership. 23 days at dealership, replaced transmission under warranty. Solenoid problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724179March 13, 2026
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2004 Toyota Land Cruiser. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of the purchase, the vehicle's mileage was 300,000. It was later discovered that the mileage on the title was 30,895. The contact stated that a Carfax Report indicated that the mileage was 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719751February 22, 2026
STRUCTURE:BODY
Several of us on the Toyota forum are noting that the portion of the sunroof positioned toward the rear seat does not form a proper seal and is letting water into the vehicle. This in turn puts electronics at risk or being compromised and unsafe driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716148February 6, 2026
LANE DEPARTURE, VISIBILITY:WINDSHIELD
The contact owns a 2024 Toyota Land Cruiser Hybrid. The contact stated that while driving at various speeds, the driver's assist feature became inoperable, causing the vehicle to unintendedly steer into the left lane. The contact stated that while driving approximately 70 MPH, the vehicle detected an upcoming off-ramp and suddenly determined that the driver did not wish to take the off-ramp and self-corrected at the last moment, automatically steering the vehicle to the left across two lanes in highway traffic. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the local dealer, who was unable to duplicate or diagnose a failure. The vehicle was not repaired. The contact stated that the front windshield had developed several cracks and had to be replaced. The manufacturer was not yet contacted. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715847February 5, 2026
STRUCTURE:BODY
Spontaneous shatter of rear passenger tempered glass. No prior damage to window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714942February 2, 2026
UNKNOWN OR OTHER
While driving on a windy day, the trim piece behind each rear view mirror blew off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712916January 23, 2026
FUEL/PROPULSION SYSTEM
Driving on the highway, I slowed down from 65mph to 45-50mph due to standing water ahead of me, immediately after hitting water, the engine stumbled. Soon after the engine stopped running. In hybrid mode only, was not able to maintain speed. I noticed the smell of fuel in the cabin, I noticed my vehicle range dropping rapidly. The odor of unburnt gasoline was very strong and I had begun to get a headache and get dizzy, I had to open the windows while it was pouring heavy rain. Given the area had a lot of standing water, I wasn't able to stop safely. I was able to limp the vehicle in hybrid mode to a nearby uphill exit. Once stopped, I immediately left the interior of the vehicle for fresh air. If there was no shoulder and I wasn't literally next to a highway exit, I would be in deep sh**. After stopping, I checked the airbox to see if water made it into the intake. It was bone dry. Walking the right side of the vehicle I saw fuel on the ground. I called for a tow truck and they dropped me off at home. When I looked underneath the car and found the fuel line hanging free. The clip holding the tank and chassis fuel lines together was missing. I went to the local Toyota dealership and the technicians said it was not a warranty issue because it's impact damage and that I should talk to my insurance about fixing the car because it was going to be $3500 dollars to drop the prop shaft, transfer case, transmission, and other parts to replace the line because "toyota does not sell the clip alone". The line was $168 dollars. I probed further and they brought the price down to $118. Online, the fuel line is $56 dollars. I checked the Land Cruiser forums and multiple people have experienced this issue under identical conditions, others have found the clip loose during regular maintenance. This appears to be a dangerous design flaw. My 2012 Tacoma and 2016 Land Cruiser do not have these issues since they use common steel spring clips to hold fuel lines in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709764January 8, 2026
POWER TRAIN
The owner reports that at slow, consistent speeds [approx. 1–10 mph] on an incline, including steep paved city roads and well-maintained alpine roads, the transmission/EV temperature increases quickly. Under similar low-speed inclines where speed fluctuates [approx. 1–25 mph], temperatures rise rapidly and result in overheating. This occurs both on-road and off-road. Once the transmission exceeds normal operating temperatures, reverse, 1st & 2nd gears exhibit abnormally harsh engagement, often with an audible thud and a physical impact felt by the driver and passengers. Multiple diagnostic attempts have been made at the dealership level. The only confirmed finding was elevated transmission temperatures. Because the transmission has not fully failed, no diagnostic fault codes are stored and no warnings have been logged by the vehicle, including the overheating transmission alert, no repair or corrective action has been offered. The only recommendation has been to operate the transmission manually and use 4L during slow-speed driving. Attempts were also made at the corporate level, which resulted only in redirection back to the dealership with the same workaround having been advised. When the owner asked whether 4L should be used during stop-go traffic on an incline while on a freeway, a Toyota representative confirmed that it should. This guidance is considered misinformation, as it contradicts Toyota’s 4WD user manual and could result in catastrophic engine and transmission damage. The owner has remained in communication with the dealership; however, no meaningful efforts have been made to resolve the issue. As Toyota has stated there is no available fix, the owner has been advised to pursue arbitration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709550January 7, 2026
SERVICE BRAKES
Everytime I put my car in reserve the brakes screech so long. I have noticed it on other Land Cruisers as well. I am fearful of something happening with the brakes. Safety is obviously a priority and I have not seen anything from Toyota on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708331January 2, 2026
ELECTRICAL SYSTEM
My LC LC has 31k miles. This morning, I do what I always do when finishing an outing. Put the vehicle in park, turn it off, and get out. Today, the inside door handle would not let me out. It was like it was disconnected altogether. The door was unlocked. That being said, I unlocked and locked sever times. Still wouldn't let me out. I eventually put down the window, pulled once and twice on the outside door handle, wouldn't release, third time, released. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700479November 20, 2025
ELECTRICAL SYSTEM
My Toyota Landcruiser First Edition was locked and parked directly in front of my residence, right in front of my bedroom window. Thief broke the rear window, climbed in, and took 25 minutes to start the car before driving off without the factory alarm ever sounding. I reasonably believed a premium vehicle with a factory alarm would detect glass breakage or intrusion, but it does not. This appears to be a design vulnerability affecting theft risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700307November 19, 2025
TIRES
The contact owns a 2025 Toyota Land Cruiser Hybrid equipped with Yokohama Tires, Tire Line: Geolandar X-CV, Tire Size: 265/60/R20, DOT Number: 14UOHY6L2462. The contact stated that while his wife was driving 60 MPH, the rear driver's side tire unexpectedly experienced a blowout. A tire message was displayed on the instrument panel. The contact's wife pulled over and had the vehicle towed to an independent mechanic, who replaced the rear driver's side tire. The tire was original equipment. The dealer was made aware of the failure. The tire manufacturer was not made aware of the failure. The tire and vehicle failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696389October 29, 2025
POWER TRAIN
Was told the electric pump housed within the transmission failed and is not sold separately so I need a whole new transmission. No ETA on when that may actually happen. When I shifted from Park into Reverse, Neutral and Drive and then back into Park I get a horrible screeching sound and was told that the truck is not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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