Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11372581November 2, 2020
ENGINE
I AM DRIVING DOWN HWY17 DOWNHILL WHEN TRAFFIC SLOWED AND AS I SLOWED THE ENGINE AND CAR COMPLETELY SHUT DOWN , NO POWER , VERY LITTLE STEERING CONTROL.I WAS ABLE TO PULL OFF WITHOUT INCIDENT. I DO FEAR THE REOCCURRENCE OF THIS PROBLEM AND I DO FEEL THIS IS DANGEROUS AND HOPE THE COMPLAINT IS CONSIDERED AND ADDRESED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372380October 30, 2020
UNKNOWN OR OTHER
HAVE ASKED SUBARU TO UPDATE THEIR SOFTWARE TO CONTROL THE DASH BOARD. WHEN THE DIGITAL DASH IS SET TO THE DIGITAL SPEEDOMETER, AND A CALL COMES IN, THE DASH DISPLAYS :CALL IN PROGRESS" AND NO LONGER SHOWS THE DIGITAL SPEEDOMETER. SUBARU HAS NOT MADE ANY SOFTWARE UPDATES TO THEIR SOFTWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366823October 28, 2020
UNKNOWN OR OTHER
IGNITION KEY CANNOT BE REMOVED FROM IGNITION AND CAR REMAINS ON UNTIL IT CAN BE REMOVED.THIS HAPPENS AFTER PLACING THE CAR IN PARK. CHANGING TO ANOTHER KEY DOES NOT CHANGE THE PROBLEM. AN INTERNET SEARCH AND THE CAR DEALERSHIP NOTE THAT IS A COMMON PROBLEM IN SUBARU'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366186October 24, 2020
UNKNOWN OR OTHER
I FOUND OUR 2017 CROSSTREK SUBARU WITH AUTOSTART CAPABILITY IN OUR CLOSED GARAGE, LOCKED, RUNNING, WITH NO KEY IN THE IGNITION AT 8 AM. THE TWO AUTOSTART FOBS WERE SHUT UP IN A DRAWER. THE CAR HAD LAST BEEN DRIVEN TO WORK AND BACK THE DAY BEFORE, RETURNING ABOUT 5 PM. OUR CO DETECTOR IN THE HOUSE DID NOT GO OFF AND NO ONE WAS HURT (LUCKILY). WE HAVE SINCE HAD THE AUTOSTART DISCONNECTED AND BELIEVE OUR VEHICLE SHOULD BE RECALLED FOR SAFETY. THIS IS SIMILAR TO REPORTS ABOUT 2010-2013 SUBARUS WITH AUTOSTART WHERE ALMOST 50,000 VEHICLES WERE RECALLED. SEE HTTPS://WWW.USATODAY.COM/STORY/DRIVEON/2013/03/07/SUBARU-RECALL/1971825/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365945October 23, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ALL ELEXTRICAL WAS DIABELED, NO S DRIVE, NO RESPONSE TO KEY FOB, COULD NOT TAKE CAR OUT OF PARK, CHECK ENGINE LIGHT ON. CAR WAS WORKIG WHEN PARKED AT STORE, CAME OUT AND THE CAR WOULD NOT START AND KEPT GIVING ME ERROR MESAGES. THE YBRID BATTER WAS GOOD AND I FINALLY WAS ABLE TO USE THE HYBRID MODE TO GET THE CAR TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365735October 22, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
STEREO SYSTEM FREEZES. TOUCH SCREEN INACCESSIBLE. GLITCHES CONSTANTLY. NOT ABLE TO ACCESS ANY APPS, NAVIGATION, STARLINK, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365447October 20, 2020
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN IN PARK AND HARD TO GET OUT. HAVE TO START THE VEHICLE, SHIFT AND TRY AGAIN FOR IT TO COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364240October 14, 2020
VISIBILITY/WIPER
I'VE ONLY HAD MY BRAND NEW 2020 SUBARU CROSSTREK FOR 4 1/2 MONTHS AND I JUST GOT A 2ND CRACK IN MY WINDSHIELD. LAST MONTH A SMALL PEBBLE FLEW OFF OF A CONSTRUCTION TRUCK, HIT MY WINDSHIELD AND CRACKED IT, WHILE I WAS DRIVING ON THE HIGHWAY. TWO DAYS AGO, I HEARD A LIGHT TAP WHILE DRIVING 55 MPH ON A CITY STREET AND NOW I HAVE ANOTHER CRACK. I WAS THE ONLY ONE ON THE ROAD AND DIDN'T SEE ANYTHING HIT MY WINDSHIELD. I ASSUME IT WAS A PEBBLE THAT HIT MY WINDSHIELD BUT I'M NOT SURE. I'M NOW AFRAID OF THE WINDSHIELD BECAUSE I DRIVE A LONG DISTANCE TO WORK. MY FEAR IS MY ENTIRE WINDSHIELD SHATTERING IN MY FACE OR MY PASSENGER'S FACE WHILE DRIVING ON THE HIGHWAY. THIS IS A HUGE SAFETY ISSUE. I WILL BE GOING TO SAFELITE AGAIN TO GET THIS 2ND CRACK REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363687October 10, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKS EASILY AND THE CRACKS SPREAD QUICKLY. I'VE HAD 2 CRACKS SO FAR ON A 2019 VEHICLE FROM LIGHT PEBBLE IMPACT COMING FROM THE ROAD. COST ESTIMATE TO REPLACE IS VERY HIGH AS THE VEHICLE HAS EYESIGHT. SUBARU CLAIMS IF YOU DON'T USE THE OEM WINDSHIELD EYESIGHT MAY NOT WORK. OVER $1000 TO REPLACE?? SMALL CRACK HAPPENED FIRST RIGHT AFTER VEHICLE WAS PURCHASED. HAD IT "REPAIRED" SINCE IT WAS NOT A SAFETY OR VISION ISSUE. NEW CRACK IS RIGHT IN LINE OF SIGHT ON DRIVERS SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363729October 10, 2020
ELECTRICAL SYSTEM
WE CAN DRIVE HUNDREDS OF MILES, MAKE A FEW STOPS AND DURING ONE OF THOSE STOPS, THE BATTERY IS DEAD. THIS HAS OCCURRED THREE SEPARATE TIMES OVER THE LAST 4 WEEKS. WE'VE HAD THE VEHICLE AT JOHN KENNEDY SUBARU IN NORRISTOWN WHERE THEY ATTEMPTED TO DIAGNOSE THE PROBLEM. WHAT THEY DID WAS PERFORM AN UPDATE ON RADIO AND THE BATTERY, STARTER AND ALTERNATOR ALL CHECKED OUT OK. THE CAR DIED AGAIN TODAY AND WE'RE SCHEDULED TO BRING IT IN AGAIN ON MONDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362675October 4, 2020
ELECTRICAL SYSTEM
KEY IS UNABLE TO BE REMOVED FROM IGNITION AFTER SHIFTING TO PARK. SOMETIMES REQUIRES YOU TO SHIFT IN AND OUT OF PARK SEVERAL TIMES TO GET THE KEY TO RELEASE. SEEMS TO BE A COMMON COMPLAINT AND A DEFECTIVE PARK POSITION SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362508October 3, 2020
VEHICLE SPEED CONTROL
WHEN I TURN ON CRUISE CONTROL AND SET THE DESIRED SPEED THE SYSTEM ON ITS OWN DECIDES TO ACCELERATE TO 90 OR 100 MPH. THIS OCCURS ON THE HIGHWAY WHEN I AM TRAVELLING LONG DISTANCES. I DONT KNOW THE EXACT SEQUENCE IF ITS INITIALLY WHEN I TURN ON THE CRUISE CONTROL OR WHEN I WANT TO RESUME AND GO A BIT FASTER. THIS HAS OCCURRED A COUPLE OF TIMES AND CAN'T BE RECREATED ON DEMAND. I TOOK THE CAR INTO SUBARU AND THEY HAVE NO KNOWN RECALLS AND FOUND NOTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362362October 2, 2020
UNKNOWN OR OTHER
CAN'T REMOVE IGNITION KEY. AFTER PARKING, I PLACE THE CAR IN PARK, AND TRY TO REMOVE THE KEY. IT GETS STUCK AND WON'T COME OUT. THERE IS A TECHNICAL BULLETING ABOUT "SHIFT SELECTER MECHANISM" BUT CAR OWNERS HAVE TO PAY GET THIS FIXED. IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361897September 29, 2020
ENGINE
THE IGNITION KEY DOES NOT COME OUT AFTER TURNING OFF THE CAR. SOMETIMES I HAVE TO START IT ON AND TURN IT OFF MULTIPLE TIMES UNTIL IT DOES COME OUT. BTW, MY SISTER OWNS THE SAME CAR, AND SHE HAS THE SAME PROBLEM. I HAVE HAD THIS ISSUE FOR ABOUT FIVE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360617September 23, 2020
VISIBILITY/WIPER
NO KNOWN ISSUE OCCURRED, YET THE WINDSHIELD STARTED A CRACK FROM THE DRIVERS SIDE EDGE AND RAPIDLY MOVED ACROSS THE WINDSHIELD ABOUT 12 INCHES. DURING HIGHWAY DRIVING IT MAY HAVE CAUGHT A PEBBLE (DON'T RECALL THIS HAPPENING BUT I'VE EXPERIENCED THIS WITH OTHER CARS), BUT STILL THAT WOULDN'T EXPLAIN THE RAPID CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360348September 21, 2020
ELECTRICAL SYSTEM
WHEN PUTTING THE CAR IN PARK I AM UNABLE TO GET THE KEY OUT OF THE IGNITION. AFTER 2-6X OF PUTTING IT IN AND OUT OF PARK THE KEY WILL RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360049September 20, 2020
ELECTRICAL SYSTEM
MY IGNITION KEY GETS STUCK SOMETIMES. I BELIEVE IT IS THIS ISSUE: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2018/MC-10153178-9999.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355376September 16, 2020
VISIBILITY/WIPER
I BOUGHT THIS CAR A LITTLE OVER A YEAR AGO. (BOUGHT JUNE 2019 AND CURRENTLY SEPTEMBER 2020). IN JANUARY I WAS DRIVING ON THE INTERSTATE AND A HEARD A LIGHT "TING" ON MY WINDSHIELD (I'VE HAD CARS BEFORE THIS ONE, AND I'VE NEVER GOTTEN A CRACK FROM SOMETHING LIKE THAT) AND MY WINDSHIELD GOT A CHIP IN IT THAT IN DIAMETER WAS A LITTLE LARGER THAN A QUARTER. I GOT THAT FIXED QUICKLY AFTER IT HAPPENED. THEN, 4 DAYS AGO I WAS DRIVING ON THE INTERSTATE AND THIS "TING" WAS A LITTLE LOUDER. I DIDN'T SEE ANY DAMAGE AT FIRST, BUT IT WAS BECAUSE IT WAS BEHIND MY REARVIEW MIRROR, AND WHEN I GOT OUT IT WAS A CRACK ABOUT A FOOT LONG. I'VE BEEN DRIVING SINCE I WAS 16 AND I'M 23 NOW, AND I'VE NEVER HAD THESE THINGS HAPPEN. TO GET TWO INCIDENTS IN LESS THAN A YEAR SEEMS SUSPICIOUS TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355204September 15, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED FROM A TINY ROCK WHILE TRAVELING APPROXIMATELY FORTY MILES PER HOUR ON A FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354405September 11, 2020
UNKNOWN OR OTHER
REOCCURRING PROBLEM OF SELECT LEVER (SHIFTER) MECHANISM NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. CURRENTLY UNABLE TO CONFIDENTLY USE VEHICLE BECAUSE THE KEY IS REPEATEDLY STUCK AND IT REQUIRES SEVERAL BACK AND FORTH, IGNITION ON AND OFF, ACTIONS BEFORE CAR TURNS OFF AND KEY CAN BE REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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