Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11377274December 1, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT UPON INSPECTION, IT WAS DISCOVERED THAT THE FRONT WINDSHIELD WAS CRACKED AT THE LOWER SECTION ON THE PASSENGER'S SIDE. THE CAUSE OF THE CRACK WAS NOT DETERMINED. THE CONTACT INDICATED THAT THERE WAS NO IMPACT TO THE WINDSHIELD PRIOR TO THE CRACK BEING NOTICED. THE LOCAL DEALER MCGOVERN SUBARU LOCATED AT 203 LAFAYETTE RD, NORTH HAMPTON, NH 03862 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377313December 1, 2020
VISIBILITY/WIPER
THE FRONT WINDSHIELD OF THE VEHICLE HAS DEVELOPED A LARGE CRACK FOR APPARENTLY NO REASON. THE CRACK APPEARED BEHIND THE REARVIEW MIRROR AND WAS APPROXIMATELY 6" ACROSS. SINCE THEN, THE CRACK HAS EXTENDED TO NEARLY A FOOT ACROSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377054November 30, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED WITH NO CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377073November 30, 2020
VISIBILITY/WIPER
AFTER ONLY ONE YEAR OF OWNERSHIP, THE VEHICLE'S WINDSHIELD CRACKED. WHILE PREPARING FOR OUR EARLY MORNING COMMUTE, MY WIFE AND I APPROACHED THE VEHICLE AND QUICKLY REALIZED THAT THERE WAS A CRACK EXTENDING FROM THE UPPER LEFT-HAND SIDE TO THE LOWER RIGHT-HAND SIDE OF THE WINDSHIELD (VIEWING THE VEHICLE FROM THE OUTSIDE). NO ROCKS OR SHARP OBJECTS EVER STRUCK THE WINDSHIELD. THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376877November 28, 2020
VISIBILITY/WIPER
2 MONTHS AFTER I PURCHASED THIS VEHICLE I NOTICED A SMALL CRACK IN MY WINDSHIELD THAT HAS SINCE STARTED TO BECOME LONGER. NO ACCIDENTS OR FALLING OBJECTS THAT COULD HAVE CREATED THE CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376531November 27, 2020
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WINDSHIELD IS VERY EASILY CRACKED OR CHIPPED FROM THE SMALLEST PEBBLES HITTING IT WHILE GOING EVEN 35 MPH. WITH THE ADAPTIVE CRUISE CONTROL, GETTING THE WINDSHIELD FIXED AND THE SENSORS RECALIBRATED COULD COST A FORTUNE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376640November 27, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
WITH THE CRACK COVERING THE EYESIGHT SYSTEM, THE WARNING SIGNAL WAS ALWAYS FLASHING AND CAUSING MY STEERING TO PULL TO ONE SIDE. SINCE IT WAS DOING THIS IT WAS CAUSING THE CAR TO PULL TO ONE SIDE OR BRING MY TIRES COSTING ME AN ADDITIONAL $800 TO REPLACE THE TIRES BALANCE AND ALIGNMENT FOR MY CROSSTREK, PLUS THE DOWNTIME THAT I HAD TO TAKEOFF FROM WORK TO GET MY CAR WORKED ON AT THE SUBARU DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376667November 27, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
WINDSHIELD IS CRACKING FOR NO CERTAIN REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376680November 27, 2020
VISIBILITY/WIPER
A CRACK APPEARED ACROSS THE BOTTOM CENTER OF THE WINDSHIELD 2 WEEKS AGO WHILE IT WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376694November 27, 2020
VISIBILITY/WIPER
OVERNIGHT, SOMETHING FELL ON MY VEHICLE AND CRACKED THE WINDSHIELD. THE CRACK TRAVELS A GOOD THIRD OF THE WIDTH OF THE VEHICLE. WE THINK IT IS A MANUFACTURING DEFECT AS THE SUBARU WAS STREET-PARKED UNDERNEATH A POWER LINE, AND WE DIDN'T FIND ANYTHING SUBSTANTIAL AROUND THE CAR THAT COULD HAVE CRACKED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376735November 27, 2020
VISIBILITY/WIPER
WHILE DRIVING DOWN THE ROAD I RAN OVER A SMALL POTHOLE AND I NOTICED A SMALL CHIP THAT HAD APPEARED ON THE WINDSHIELD. WHEN I STOPPED TO LOOK IT OVER I COULDN'T EVEN FEEL IT FROM THE OUTSIDE. RESOLVING TO GET IT FIXED WHEN I CAME HOME I BEGAN DRIVING AND NOT EVEN AN HOUR INTO MY TRIP IT HAD TURNED INTO. A CRACK GOING DOWN THE LENGTH OF THE DRIVERS SIDE. BY THE END OF THE TRIP IT STRETCHED 4 FEET FROM THE UPPERMOST CORNER DRIVERS SIDE GOING DOWN, AND THEN MAKING A CURVED PERPENDICULAR TO THE GROUND AND GOING TO THE PASSENGER SIDE. ALL IN THE MATTER OF A FEW HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375714November 21, 2020
STEERING, WHEELS, UNKNOWN OR OTHER
THERE IS A GRINDING NOISE COMING FROM ONE OF MY WHEELS . I'M PRETTY SURE IT'S A BAD WHEEL BEARING . NOTICED THE NOISE AFTER BRAKING VERY HARD TO AVOID A COLLISION .HAVE HAD THE SUV LOOKED AT TEST DRIVEN BY AN INDEPENDENT MECHANIC . HE BELIEVES IT IS THE WHEEL BEARING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375662November 20, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
AFTER STARTING THE CAR AND BEGINNING TO REVERSE AWAY FROM MY HOME, THE REAR VIEW CAMERA FROZE FOR 10 SECONDS, NOT SHOWING ANY CHANGE IN MOVING OR STATIONARY OBJECTS. THIS HAPPENED DUE TO THE DRIVER SCREEN INTERFACE/ENTERTAINMENT SYSTEM CRASHING AND REBOOTING. THE CRASH/REBOOT USUALLY HAPPENS IF THE CAR PAIRS BY BLUETOOTH WITH A PHONE THAT IS IN THE HOUSE, AND THEN GETS OUT OF RANGE WHEN THE CAR BACKS AWAY OR DRIVES AWAY FROM THE HOUSE. IF IT CRASHES WHILE REVERSING, THE SCREEN EITHER GOES BLANK OR FREEZES THE REAR VIEW IMAGE IN PLACE. IF THE SYSTEM CRASHES WHILE DRIVING FORWARD THEN THE REVERSE CAMERA IMAGE IS NOT AFFECTED. WHEN THE CAMERA FREEZES WHILE REVERSING, IT IS VERY DANGEROUS SINCE IT GIVES THE DRIVER THE FALSE VIEW THAT NOTHING IS BEHIND THE CAR WHEN THERE COULD BE A CHILD OR OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375225November 18, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY WIFES CAR STARTED SMELLING LIKE GASOLINE INSIDE THE PASSENGER COMPARTMENT. WE TOOK IT TO A SUBARU DEALER AND A RODENT HAD CHEWED THE HIGH PRESSURE GAS LINE. IT THEN SPRAYED GASOLINE RIGHT INTO HER BACK SEAT FOAM AND CUSHION. IF WE TAKE THE RODENT OUT OF THE EQUATION, THIS CAR IS NOT SAFE AND WE WANT OUR MONEY BACK IN FULL. THE MATERIAL FOR WIRING AND FUEL LINES ARE MADE FROM A SOY BASED PRODUCT ATTRACTING RODENTS. THE SEAL THEY USE FOR THE GAS TANK ACCESS UNDER THE REAR SEAT IS A CHEAP FOAM NOT A NEOPRENE RUBBER OR O-RING. IF THE GAS WOULD OF LEAKED ONTO JUST THE GROUND I WOULDN'T EVEN BE TYPING THIS LETTER. I AM EXTREMELY CONCERNED ABOUT HIGH PRESSURE GAS GETTING INTO THE PASSENGER COMPARTMENT. I WANT TO CONTACT A LAWYER ABOUT THIS AND MAKE SUBARU ACCOUNTABLE. THE DEALER EVEN TOLD ME IT WAS THE SECOND ONE IN 2 WEEKS. THEY MUST USE A SOY BASED FUEL LINE TO ATTRACT TO RODENT, AND THEN THE FOAM SEAL IN NO WAY IS SAFE TO PREVENT A PRESSURE OF GASOLINE FROM REACHING INSIDE THE VEHICLE. MY WIFES CAR IS 13 MO OLD AND ONLY HAS 7400 MILES ON IT. SHE IS DEVASTATED AS THIS WAS HER FIRST BRAND NEW CAR EVER. NO WE HAVE A CAR WITH GAS SMELL INSIDE FOREVER. PLEASE HELP US!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375327November 18, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
OCCASIONALLY, WHILE ACCELERATING, IT FEELS AS IF THE CAR LOSES ACCELERATION AND THE ENGINE LOSES POWER. IT HAPPENS WHILE VEHICLE IS IN MOTION SLOW SPEEDS AND FAST SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374304November 12, 2020
VISIBILITY/WIPER
ONE DAY IN AUGUST, I WENT TO MY CAR PARKED IN THE GARAGE AND NOTICED A CRACK COMING UP FROM THE BOTTOM OF THE WINDSHIELD. I HAVE HAD NOTHING HIT THE WINDSHIELD IN SEVERAL MONTHS AND NEVER IN THAT AREA. ON 3 SEPARATE OCCASIONS AFTER THAT, AS I TOOK THE CAR OUT OF THE GARAGE, I NOTICED IT LENGTHENING HORIZONTAL BY ABOUT 3 INCHES EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374202November 11, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
AFTER BEING PARKED OUTSIDE IN MY DRIVE WAY IN TAHOE CITY DURING A SNOWY NIGHT, MY WINDSHIELD CRACKED IN SEVERAL PLACES. I NOTICED THE DAMAGE IN THE MORNING AFTER REMOVING THE SNOW AND TURNING ON MY VEHICLE. I HAVE BEEN READING ONLINE THAT THIS IS A KNOWN ISSUE BUT SUBARU HAS NOT BEEN RECALLING WINDSHIELDS. I CONFIRMED WITH MY SUBARU SERVICE CENTER THAT THIS ISSUE IS NOT UNDER WARANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373791November 9, 2020
POWER TRAIN
I WAS OPERATING MY 2017 SUBARU CROSSTREK ON UNION ST IN BRAINTREE MA. I STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN. I THEN DEPRESSED THE GAS PEDAL. I HEARD A BANG AND THE VEHICLE STARTED TO ROLL BACK. THE TRANSMISSION HAD CEASED TO OPERATE. I LUCKILY WAS ABLE TO NAVIGATE TO THE CURB BACKWARDS. THE TRANSMISSION DID GO INTO PARK BUT WOULD NOT OPERATE OTHERWISE. I HAD THE VEHICLE TOWED TO THE DEALERSHIP,CLAY SUBARU, NORWOOD MA. THEY LATER INFORMED ME THAT THE TRANSMISSION CONTROL MODULE HAD BLOWN. THAT ALONG WITH SOME OTHER ELECTRICAL WIRING NEEDED TO BE REPLACED. BUT THEY SAID THIS WOULD NOT BE COVERED BY THE EXTENDED WARRANTY BECAUSE IT WAS NOT COVERED. IF THIS HAD GONE FIVE MINUTES SOONER I WOULD HAVE BEEN ON THE CROWDED HIGHWAY GOING 55 TO 60 MPH I FIND OUT THAT SUBARU AND THE NHTSA KNOW ABOUT THE PROBLEMS WITH THE TRANSMISSION BUT ARE NOT WILLING TO DO ANYTHING UNTIL SOMEONE IS KILLED. I REALLY DON'T WANT MYSELF OR MY WIFE TO BE TEST CASES. I AM NOW INFORMED BY SUBARU THAT IT WILL COST ME OVER 2000 DOLLARS TO FIX THIS PROBLEM. SINCE IT IS ELECTRICAL IT COULD BE JUST BE THE TIP OF THE ICEBERG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373483November 6, 2020
AIR BAGS
SINCE THE CAR WAS NEW (CURRENTLY 55,000 MILES ON IT) THE AIR BAG RED MALFUNCTION LIGHT HAS INTERMITTENTLY COME ON WHEN I HAVE A PASSENGER IN THE PASSENGER SEAT. ALSO, AT TIMES, THE DASHBOARD WILL REGISTER THAT THE AIRBAG IS OFF WHEN THERE IS A PASSENGER. I MENTIONED THIS TO DEALER EARLY ON, BUT WAS TOLD BECAUSE THE LIGHT WAS NOT ON WHEN I BROUGHT THE CAR IN, THERE WAS NOTHING THEY COULD DO. IT HAS CONTINUED, AND I NOTICED THAT SEEMS TO HAPPEN AFTER OR DURING HEAVY RAINS. MOST RECENTLY I TOOK A VIDEO OF THE LIGHT ON AND PANNED TO THE PASSENGER TO SHOW THERE WAS A PASSENGER IN THE SEAT. I TOOK IT TO THE DEALER THIS WEEK (OF COURSE THE LIGHT HAD GONE OFF) AND WAS TOLD THAT THERE DOES SEEM TO BE A PROBLEM WITH MOISTURE IN THE AIR THAT THEY ARE SEEING WITH OTHER CARS AS WELL. BUT, WAS AGAIN TOLD SINCE THERE WAS NO LIGHT, THEY COULD NOT CHECK TO SEE WHAT WAS WRONG. I CALLED AND SPOKE WITH CUSTOMER SERVICE AT SUBARU HEADQUARTERS, DAVID AT 856 356-1190. HE SPOKE WITH DEALER AND WAS GOING TO SUGGEST AN ENGINEER LOOK AT VEHICLE, BUT JUST GOT BACK TO ME AND SINCE THERE IS NO HISTORY OF FAILED ATTEMPTS TO FIX THIS, AND THE LIGHT IS NOT CURRENTLY ON, WAS TOLD THEY COULD DO NOTHING, AND THAT I SHOULD BRING THE CAR BACK IN WHEN THE LIGHT IS ON. I AM FURIOUS. I AM DRIVING AROUND WITH A PASSENGER WHO IS OCCASIONALLY NOT PROTECTED BY AN AIRBAG. THEY ADMIT THERE IS AN ISSUE AND EVEN HAVE A PROCEDURE ON WHAT TO DO TO RESET THE LIGHT. BUT, I WORK DURING THE DAY, AND WHEN I HAVE PASSENGERS IN THE CAR, IT IS IN THE EVENING OR ON THE WEEKEND. SO, EVEN IF A LIGHT COMES ON, THE DEALER IS NOT OPEN AT THOSE TIMES, AND BY THE TIME I GET THERE WHEN THEY ARE OPEN, THE LIGHT IS OFF. THERE WILL NEVER BE A HISTORY OF FAILED ATTEMPTS TO REPAIR AS THEY NEVER SEE THE LIGHT ON, DESPITE ME SHOWING THEM THE VIDEO I TOOK. MY PASSENGERS ARE IN DANGER, AND THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372889November 3, 2020
VISIBILITY/WIPER
BEEN DRIVING SUBARUS FOR MANY YEARS AND HAVE ALWAYS LOVED THEM...UNTIL NOW. GOT JUST OVER 11,300 MILES ON THE CAR SINCE I HARDLY DRIVE IT ANYMORE DUE TO THE PANDEMIC. WHILE DRIVING MY FIRST TIME OUT IN WEEKS, A SMALL PEBBLE HIT WINDSHIELD ON LEFT SIDE AND THE GLASS IMMEDIATELY CRACKED ABOUT 6" IN LENGTH. BY THE TIME I GOT HOME IT HAD TRAVELED TO ABOUT 9". THIS WAS A VERY SMALL PEBBLE THAT BARELY MADE A SOUND AND THAT SHOULD HAVE BOUNCED OFF WITH NO DAMAGE OR AT THE VERY MOST, MAYBE LEFT A CHIP BUT THE CRACKED WINDSHIELD SHOULD NOT HAVE HAPPENED. THE WINDSHIELDS ARE SUPPOSEDLY COATED WITH A SPECIAL SOMETHING THAT DEFLECTS SMALL ROCKS........YEA, I DON'T THINK SO! I SEE THAT THERE IS A CLASS ACTION SUIT AGAINST SUBARU FOR THIS VERY THING. NO ONE WILL FIX IT TO STOP THE TRAVELING CRACK, THEY ALL SAY IT MUST BE REPLACED DUE TO THE SAFETY FEATURES OF THE VEHICLE/GLASS. WELL THE WINDSHIELD REPLACEMENT IS SUPER EXPENSIVE BECAUSE OF THE "EYESIGHT" FEATURE AND THE CAMERAS. THESE CARS ARE NOT CHEAP AND I WOULD EXPECT HIGHER QUALITY FROM SUBARU. VERY DISAPPOINTED IN THE BRAND NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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