Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11502465January 18, 2023
UNKNOWN OR OTHER
Passenger door lock won't lock either with fob or manually. Was first noticed when clicking noise was heard in the passenger door when automatic locks engaged. Subaru dealer's service dept. verified problem and ordered part that they said may take months to receive. In the meantime, vehicle will need to be left parked and operated with passenger door unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502212January 17, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2016 Subaru Crosstrek. The contact stated that the windshield had cracked without impact. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 72,885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502226January 17, 2023
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
On Nov 9 2022 the owner was pulling into a parking space at a mall and the Subaru Crosstrek 2018 suddenly accelerated and slammed into the wall of a store. The airbags did not go off. The driver was going at a slow speed and putting on the brake. The driver and occupant suffered some impact from the seat belts but no other injuries. If pedestrians had been on the sidewalk in front of the parking space there could have been injuries. The wall was not damaged and no police report was filed.The incident was reported to the insurance company and the car was repaired for $11,710. On Jan 17 2023 the owner was pulling into a parking space at a mall and there was a quick sudden acceleration but not as forceful as before and putting on the brake stopped the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501620January 13, 2023
ENGINE, ELECTRICAL SYSTEM, STEERING
-driving at moderate pace between 30 and 40 mph when vehicle engine shut off without warning. loss of power, no steering and all warning lights illuminated. difficulty getting vehicle over to side of road so not in way of traffic. braking was difficult once on side of road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501624January 13, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was travelling down a 3-lane road wherein another vehicle in front of me, several car lengths away, merged into the middle lane to turn left. The turning vehicle approached the intersection and was stopped several seconds waiting for opposite traffic to clear to make their turn. As I proceeded through the intersection at 55MPH, the eyesight technology must have falsely locked on the vehicle in the turn lane and applied the automatic emergency braking. This resulted in a sudden skidding and a near miss rear-end collision from a vehicle behind me. I was able to apply the gas and avoid being rear-ended. I immediately disarmed the pre collision braking, called Subaru, and gave them an ear-full. they recommended having the eyesight re-calibrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501442January 12, 2023
ENGINE
The contact owns a 2018 Subaru Crosstrek. The contact stated that while driving at approximately 60 MPH, he heard a grinding sound and the vehicle started to shutter and spin. The contact then stated that he had to shift gear into neutral to stop the spin and rolled down the exit ramp and stalled. The vehicle failed to restart. The vehicle was then towed to an independent mechanic where it was diagnosed that a hole was in the engine and needed to be replaced. The vehicle was taken to the dealer where the contact was denied service due to no service record was provided. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that he was twelve days over warranty. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500856January 9, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500202January 4, 2023
ELECTRICAL SYSTEM
Battery drain when car isn’t in use for 2 days went through 3 high CCA AGM batteries since I purchased new. also the manufacturer OEM battery. I only have 16,400 miles on the car and went through 4 total batteries. I had to pay for all the batteries and now I need another one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500219January 4, 2023
STRUCTURE:BODY
The left rear door would not open from the inside when unlocked. In an emergency, my passenger would not be able to get out on their own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498651December 23, 2022
VISIBILITY
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle and activating the front window defroster, moments later while driving at an undisclosed speed, the front windshield started to crack. The contact stated that the crack started from the bottom of the windshield and extended toward the driver’s side of the windshield. The crack extended approximately 22 inches. The cause of the failure was not yet determined. The local dealer was notified but the manufacturer was not yet contacted. The failure mileage was 33,000. The contact stated that they would like to cancel this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498524December 22, 2022
LANE DEPARTURE: ASSIST, STEERING
My lane keeping assistance feature was turned on by someone else. Nobody has access to my vehicle and I keep it armed when away from the vehicle. In addition, I noted the vehicle was well within the street lines. There was no reason to take control of the wheel. Given I was not driving outside street lines, I worried about the possibility that someone was controlling the wheel. A dealer has not confirmed or reproduced the problem. The vehicle has not been inspected regarding my issue; however, it is a brand new vehicle. No accidents have occurred. There were no warning signs. I finally noted the lane keeping assist icon was turned on. But again, there was no reason to take control of the wheel. I have also noted the door locking system has been behaving strangely, unlocking, locking unexpectedly. My key fob works properly. The incidents started to happen at the beginning of December 2022. The latest occurrence happened more recently. As a result, I decided to report the incidents. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497160December 12, 2022
VISIBILITY/WIPER
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496704December 9, 2022
SERVICE BRAKES, HYDRAULIC
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495958December 4, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
12042022 - not sure of cause, could be multiple as all systems just shut down for seconds, the car goes dead while driving down I235 at 70mph, first the radio turns off, then the car seemed to go to lower gear rpm to zero and just shut off at a high speed, NO POWER on anything, then about 2.5 seconds later it restated and continued, sputtered off again then powered back off and on again as i got off the highway, many warning lights came on including the lane warning, brake light, it was very scary at such a high speed. this car now seems to have little continued incidents of the same behavior for what has seemed to be spuratic but regular fits now and I have to have dependable transportation. very easily could have caused an accident if the traffic was heavier when the incident occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495884December 3, 2022
UNKNOWN OR OTHER
Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495053November 27, 2022
VISIBILITY/WIPER
The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494947November 26, 2022
EXTERIOR LIGHTING
The passenger side headlight stopped working 2 months ago. I have the OEM LED system that tracks through turns. I finally got in for service and mentioned it. Also mentioned I had something similar in 2019 after a service at the dealer and they said it was “fixed”. Only had one or two moments where is didn’t work and just turned off car and back on and seemed to resolve. This recent service they looked into fixing it and found out it’s an entire sealed assembly and quoting the part us $1900(CAD) plus labour. Their mechanic drove it around anfter replacing fog lights and it worked for a moment then when I started and drove away it stopped. I have one working headlight but I live where winters are dark so I’m nervous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494749November 23, 2022
VISIBILITY/WIPER
Got my 2023 Crosstrek sport 2 days ago with 6 miles on the odometer. When I first drove it on the freeway today, a rock chip larger than a quarter appeared on my front windshield. I was on an overpass entering the main freeway so I was only going at 55 mph, did not even hear a loud bang when it happened. But given the size and depth of the crack, I have to replace the whole piece of glass. It is bizarre and astonishing how fragile the quality of the brand new windshield is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494648November 22, 2022
VISIBILITY/WIPER
A crack on the windshield appeared for no apparent reason . The crack started on the passenger side right below the windshield wiper. At this time, the vehicle has not been inspected by insurance or police. Besides the financial burden this may cause it has not caused any physical harm to myself or others. However, it is a known issue with Subarus in the past and should be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494300November 20, 2022
ELECTRICAL SYSTEM
Battery Drain problem. Subaru had to replace the battery in January of 2022. That did not resolve the issue. My battery started dying again in June of 2022 & I have to constantly jump start my car. I complained to Subaru & brought my car in for servicing but all they did was test the battery immediately after it was driven on the highway for approximately 20 miles. The issue is not the battery, it is the electrical system that drains the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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