Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11494112November 18, 2022
VISIBILITY/WIPER
Spontaneous windshield crack. No impact or apparent cause. Available for inspection. Based on online research and your database, this is a common occurrence. Reporting to Subaru dealer has been initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493624November 15, 2022
VISIBILITY/WIPER
noticed a crack in windshield (out of no where, no stone hit our car). crack started in the middle bottom of windshield. crack was 5 times the size the next day! VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492551November 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
My brand new Subaru ignited in the engine compartment, burst into flames and exploded while I was driving it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11492507November 6, 2022
SERVICE BRAKES
In the winter of 2021-22, while parallel parking, backing up, then pressing the brake, my Crosstrek spontaneously accelerated in reverse and rammed into the truck already parked behind me. The Crosstrek paused, then rammed again, as I pressed harder on the brake. I put the car into “park” and turned off the engine. I was baffled and had no explanation for what happened. Thank goodness a person wasn’t between my Crosstrek and the truck. More recently, on October 4, 2022, I was at the post office mailbox drop-off. My Crosstrek was stopped with my foot on the brake. Some mail had fallen out of the overstuffed mailbox, I opened my door, set my foot outside, leaned over to pick up the mail, and my Crosstrek spontaneously accelerated forward. My car door hit the cement pylon and closed on my leg. The car lurched forward again, then stopped, and I was able to open the door. My leg was broken with a compound fracture and my foot was nearly ripped off. I called for help, 911 was dispatched, and I was rushed to the hospital in an ambulance.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11492416November 5, 2022
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard such incident & he said that since there is no engine light on, there is nothing to scan. And he thought the car was okay. So, I am driving it very cautiously. But, I am concerned. We thought the newer such cars are safer with the high-tech computers on board but I countered this safety problem that I had never come across before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11491509October 30, 2022
ENGINE
My friend and I drove from Minneapolis to Duluth for a two-day short trip (Oct 20 - 21, 2022). On our way back, my car suddenly slowed down (from 70 m/h to 40 m/h and was non-responsive), and shut down completely at the intersection between Highway I-35 W and Lino Lake, MN 55038, about 30 miles away from TC around 8:30 pm, Friday night. And then I cannot start my car at all. Originally I thought it was the gas issue but the screen indicated there were at least 100miles to drive. Therefore, I called 911 right after (see EXHIBIT 1) and asked for help as well as Subaru roadside service (see EXHIBIT 2 ). Fortunately, my car stopped at the shoulders and we were not involved in a crash. This happened three days AFTER I had my car maintenance (Oct 17 at 10:15 am, Morrie's Minnetonka Subaru, 12520 Wayzata Blvd, Minnetonka, MN 55305), and according to the report from that maintenance, the car was functioning well and had no red flag (see EXHIBIT 3). My car is currently located at Morrie's Minnetonka Subaru for further inspection. However, as far as I know so far (from the dealership mechanics), they have no clue what happened and they need to ask for additional help to figure out why the car engine suddenly lost power. In addition, I saw this is not a solo accident, many other Subaru Crosstrek Owners have encountered similar situations (i.e., lost power completely on the highway or freeway after regular car maintenance). Please see EXHIBIT 4 for detailed information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491194October 27, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Driving on freeway, keeping a regular and safe distance from other vehicles around me, when all the suddenly I hear a loud boom. Didn’t see anything fly at my car, like rocks, things off other cars, etc. Then, immediately after I pulled over with my hazards on, I thought I had popped a tire, but I heard air whooshing through something like my window was rolled down. But all of my windows were fine and rolled up, except for my sunroof/moonroof. The glass moon/sunroof had shattered into tiny pieces. If my internal cover wasn’t covering the opening, then I probably would’ve gotten cut my glass dropping in on me. Not safe at all to have glass moon/sunroofs spontaneously explode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490499October 23, 2022
VISIBILITY/WIPER
My car was parked outside when one morning I noticed a 2-inch crack started from the edge of the windshield on the passenger side of my vehicle which grew to 19 inches in the following days. The crack feels smooth from the outside and to my knowledge didn't happen due to any impact. My vehicle is available for any inspection. I have not taken my car to the manufacturer regarding this issue yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490493October 23, 2022
VISIBILITY/WIPER
The windshield broke there are no signs of breaking by a rock or any external element, there is a crack coming from the de-icer region, it was a small crack but now it covers all the side from the passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489870October 18, 2022
UNKNOWN OR OTHER
Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489578October 17, 2022
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2018 Subaru Crosstrek. The contact stated while driving at approximately 50 MPH, the vehicle lost motive power and stalled. While driving on a ramp at slow speeds and depressing the accelerator pedal, the vehicle failed to accelerate and stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the ignition fuse needed to be replaced. The fuse was replaced, and the vehicle was repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489284October 14, 2022
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded outward, the majority of the glass was blown away. The sunshade was open. The temperature was 56 degrees. I was traveling north on I 15 in Davis Couty, Utah. I was not injured, there were no other occupants. I drove to Subaru dealer, they said they have seen this before, only one case. It was inspected by service dealer and deemed safe to drive with sunshade closed. There were no warnings, the sunroof is used infrequently. There were no other objects on the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487919October 4, 2022
VISIBILITY/WIPER
Windshield is very fragile. (I think it cracks when a flower petal falls on it...) But seriously, I have about 20 chips in my windshield and have not had any significant boulders or trucks with rocks that have hit my windshield. It appears to be from every day urban commute, which is unusual. I have never had a car that I have had to replace the windshield in due to fragility. Also, the windshield seal has come completely off at the base near the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487523October 2, 2022
ENGINE
When I attempted to start the car, the starter would spin but fail to engage the flywheel, leaving me stranded in a parking lot. The car needed to be towed to a repair shop. The repair shop confirmed the problem and replaced the starter with an OEM replacement part. I am told that the manufacturer has redesigned the part. The car has less than 55,000 miles on it. I was unaware of any symptoms of the impending failure of this engine component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487319September 30, 2022
TIRES:SIDEWALL, TIRES
On 09/29/22 while crossing the Richmond Bridge, the drivers rear tire experienced a sudden and complete blowout of the tire. All rubber separated from the rim and landed in the adjacent left traffic lane. I slowly came to a complete stop on the bridge with hazard lights on. A bridge service vehicle arrived within 1-2 minutes and helped change to the spare. My tires had just been serviced at Costco Tire Center in Novato on 09/25/22 and they maintain that the failure is due to manufacturing defect as they tire passed their inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487021September 29, 2022
SUSPENSION:FRONT:WHEEL BEARING
Premature rear wheel bearing failure, both rear wheels at 29,000 miles. Dealer service technician states vehicle is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484982September 17, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
When starting the vehicle in a narrow area, the reverse automatic braking will sometimes activate. This causes the anti-lock brake system to actuate while the car is backing up making a rapid clicking noise. After backing up approximately 6-8 feet, the vehicle will stall, the steering wheel will lock, and all warning dash lights such as "check engine" will be on. Air conditioning codes are triggered U0401 (confirmed - invalid data received from ECM/PCM "A"), and U0416 (Invalid Data Received from Vehicle Dynamics Control Module). Powering off the vehicle for a minute or two and starting the vehicle will return normal operation. This is a safety hazard if the car stalls when backing out from a driveway into a busy intersection. The car will also stall by locking the steering wheel and showing check engine and other errors on the dash, as well as activating the U0401 + U0416 codes when starting the vehicle (push button + brake), and then rapidly shifting out of park, and then using the accelerator. When this occurs, the hybrid system will not start, and the engine will not turn over. No power is transferred to the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484549September 15, 2022
VISIBILITY/WIPER
The front window was hit by chips seal pebbles from the car in front of us and chipped the window, twice. It was repaired with standard window chip repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483961September 12, 2022
ENGINE
Had intermittent total loss of power for about 1/2 of a mile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482248August 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BATTERY ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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