Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11526026June 8, 2023
POWER TRAIN
When slowing down the vehicle almost down shifts causing it to lurch forward. Notified Subaru and took to 2 dealers which were all no help. Subaru of America did NOTHING to assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525326June 5, 2023
UNKNOWN OR OTHER
Sunroof exploded - driving on interstate at about 75 miles an hour, Sunday around 11:30a, temperature around 80 degrees, no flying debris, heard something like a small explosion and then shattered car glass blowing along roof. Pulled over to see the sunroof looked like it had blown up and out leaving hole about a foot wide. The interior ceiling panel had been closed so I couldn't see it from the inside, no damage to the interior panel that I could see. The car had been parked under my car port overnight, I'd been on the road about 15-20 minutes, no drastic changes in weather and no sounds from roof before explosion. No apparent damage to car/roof prior to explosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524279May 29, 2023
VISIBILITY/WIPER
The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524266May 29, 2023
ELECTRICAL SYSTEM
Recall for LV terminal corrosion was sent. Dealerships had no appointments for 2 weeks. Made appointment at a dealer one week later, dropped off car. Dealer called and stated that parts would not be in for another week. They stated they did not have tools or parts for the repair yet. Not fixed in timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523649May 24, 2023
POWER TRAIN
Transmission began making a whining noise at low speeds accelerating/ and backing up. Slight hesitation when accelerating. Transmission failed at 6k miles- confirmed by dealer and replaced. Now again at 34k miles same issue- transmission confirmed to be issue again by dealer. Subaru is in the process of sending a technician to dealer to inspect. No warning or messages displayed. Unacceptable quality/safety for a vehicle purchased new and all of the maintenance schedule followed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523711May 24, 2023
UNKNOWN OR OTHER
Driving the vehicle on the I-5 freeway, approximately 65mph, the sunroof glass suddenly shattered. It sounded like an explosion. The sunshade was closed , no glass shards entered the vehicle. There were no other vehicles close to mine, no tractor trailers in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523090May 21, 2023
POWER TRAIN
Vehicle transmission failed while moving up a hill, vehicle coasted back down hill into intersection. Had to be physically moved off the road. Subaru of America reimbursed $3k towards cost of transmission, leaving customer with approximately $5k repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522977May 20, 2023
VISIBILITY/WIPER
The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522250May 16, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Both of the front inner brake pads separated from the backing plate presenting a safety concern since the brake performance was compromised. The front outer brake pads did not separate from the backing plates. All four brake pads were installed by myself along with new rotors in November 2021 and have experienced about 30,000 miles of use. There is plenty of brake pad material remaining. I have experience installing brakes on multiple vehicles and the pads were functional until the pad/backing plate separation. I discovered the issue after hearing a grinding noise from the wheel well while driving. No warning lights were present and other symptoms were not immediately noticeable. The part is available for inspection upon request; however, I was planning on sending both of the defective brake pads to the manufacturer for a warranty claim. I can save one of the two pads for NHTSA inspection, if desired. Please let me know as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522109May 15, 2023
UNKNOWN OR OTHER
In October 2020, the OEM transmission on my 2016 Subaru Crosstrek failed at 87,500 miles. The transmission was covered under a recent extension of the warranty from 60,000 to 100,000 miles. See website info regarding extended warranty: https://static.nhtsa.gov/odi/tsbs/2018/MC-10146475-9999.pdf After driving the "new" transmission for 18 months and 40,000 miles, the transmission failed again. This time, Subaru America refused, at first, to admit any fault. They initially offered $1000 for replacement, then increased to $3500 as a final offer. My out of pocket was $4710. Now, after 8 months and less than 12,000 miles, the transmission has failed AGAIN. This transmission is under a 1 year/unlimited miles warranty. This will be the 4th transmission in a vehicle with 143,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521958May 15, 2023
POWER TRAIN
Check engine light. Code showing P2682 and P26a3. There is an issue with the Thermo Control Valve for the MY21 Crosstrek. This is also affecting the Forester and Outback. See this thread: https://www.subaruforester.org/threads/2019-thermo-control-valve-assembly-and-warranty-merged-thread.823510/ Subaru should replace and install the new part regardless if the vehicle is no longer under warranty if a customer TCV has issues. There are customers who have had to pay anywhere between $1500-$2000+ to have this fixed/replace by the Subaru dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521858May 13, 2023
UNKNOWN OR OTHER
While driving the car down an open paved highway the moon roof exploded outward. There was no impact with anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520861May 7, 2023
VISIBILITY/WIPER
A 12-in crack formed spontaneously in the window while I was sitting at a stoplight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520169May 3, 2023
UNKNOWN OR OTHER
The sunroof exploded while driving causing glass to fall into the cabin onto the driver and passenger seats (while driving at highway speeds) and glass shards flew off the back of the car. The car has not been repaired as of yet. The Subaru dealership told me this has happened 4 times this year in my small town alone. I am currently working with insurance to get the glass replaced. The Subaru dealership put plastic over part of the sunroof to keep it from leaking water when it snows and rains. There were no warning lights, symptoms or messages prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519951May 2, 2023
ELECTRICAL SYSTEM
the horn quit working, everything else on my steering wheel and steering column work just not the horn, no way to warn approaching traffic, safety issue, puts myself and family in harms way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519140April 26, 2023
VISIBILITY/WIPER
Stone chip 2 within a week! 1st repaired next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518940April 25, 2023
POWER TRAIN
The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517784April 19, 2023
ELECTRICAL SYSTEM
The starter failed and I was towed to the repair shop where they noted it was unable to kick out bendix to meet flywheel. Upon reviewing subaru's website and forums, there have been many reports of this problem on the crosstrek.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517946April 19, 2023
ELECTRICAL SYSTEM
The manufacturer has failed to repair an open recall in a timely manner. Our Crosstrek Hybrid's 12-volt battery frequently needs charging and has been jumped a half dozen times in as many months and replaced twice since November.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517966April 19, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Overall I’m disappointed in the quality of the manufactured parts and accessories. It leads me to believe low grade materials were used in manufacturing this vehicle. My vehicle is brand new and has 2500 miles on it and the front windshield has a crack that is obvious to the naked eye that it was not caused by a rock hitting it while driving. If low grade quality (thin glass) was used to produce this vehicle and it easily breaks/cracks this is a safety hazard for drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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