Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11554662November 11, 2023
EXTERIOR LIGHTING
Headlights are extremely dangerous on this model vehicle, the cut off is very sharp and the beam range very restrictive. When going up or down hills vision is almost completely lost. Drivers are lucky to see 10 yards in front of the vehicle at times. Lights are so bright there are also numerous dark/blind spots in the road when driving. When in a 55/65 mph zone, there are times I have to slow down to 30 mph so I can see an appropriate distance ahead of me. Turns and hills being the most severe instances. There are numerous other complaints online regarding this issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553656November 5, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
- Pre-collision braking has deployed a number of times without cause (no one in front of vehicle, no collision threat at all. Most recently at 35mph, but at up to 55 mph prior. Feel free to inspect. - Brakes are automatically deployed HARD and without the warning that is supposed to occur. This has thrown me into the seatbelt a few times and poses a significant risk of getting rear ended. I'm afraid the automatic steering system is going to throw me into a ditch. - The dealer can't reproduce it and no log is recorded by the car because it isn't registered as a malfunction, rather the vehicle thinks it's doing the right thing. I've taken it in twice for this and a few other issues. - The vehicle has not been inspected by anyone else as there has been no damage yet. - No signals were given and there have been no other symptoms other than the adaptive cruise control slowing down for no reason on occasion, presumably it thinks there are ghost cars in front of me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552974November 1, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 4-5 MPH over a speed bump, the windshield made an abnormal popping sound and cracked from one side to the other. The local dealer and a second dealer, Bob Moore Subaru (13010 N Kelley Ave, Oklahoma City, OK 73131), were notified of the failure and informed the contact the vehicle was not covered under recall. The contact was provided a cost for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552267October 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
WAITING IN LINE TO PICKUP PRESCRIPTION, STOPPED WITH FOOT ON BRAKE AND VEHICLE ACCELERATED INTO CAR APPROX 15 FT IN FRONT OF ME. EYE SIGHT BRAKING DID NOT STOP CAR, NOR DID IMMINENT COLLISION WARNING ENGAGE. CAR IS AT DEALERSHIP AND THEY CONDUCTED TEST; FOUND NOTHING. AWAITING SUBARU ENGINEER TO PULL AND CHECK "BLACK BOX".
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11551572October 24, 2023
SUSPENSION
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551056October 20, 2023
ELECTRICAL SYSTEM
Was told I needed a new ecm due to corrupt learning. My vehicles check engine light, traction control light, and cruise control all turned on/ stopped working. My vehicle has received all necessary maintenance in a timely manner, no missed oil changes and no accidents. The dealership stated it was due to damage but this can’t be possible since the only place service has been completed was at the dealership, if it was damaged it would have been caused by the dealership. I have seen multiple threads online stating the same issue with their vehicle same model and similar years and the cost to replace is not cheap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549936October 14, 2023
UNKNOWN OR OTHER
Driving down the freeway I had cruise control set. All of the sudden the cruise control shut off and it was like the car was in neutral. When I pushed on the gas it just revved I was able to coast to an exit and right before the top of the hill, all the indicator lights went on and the car shut off. I had the vehicle towed to a Subaru dealership the next morning when they went to work on the car, the car started fine. They were unable to find anything wrong with the vehicle when they plugged it into the computer. My gas levels were low, but I still showed 90 miles to empty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548933October 8, 2023
WHEELS
While at posted highway speeds through twisting roads, the vehicle developed a wheel vibration. Stopped to inspect the wheels, found right rear wheel missing 4 of 5 lug bolts. Lug bolts were sheared off. Vehicle has 81,000 miles, tires rotated 7 months prior to this event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548917October 8, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Like many others with Subaru EyeSight acoustic auto glass, windshield is beginning to crack and pit despite never being outdoors, and not experiencing rock chipping. This glass is unsafe, costly, defective, and needs a recall. Issue appeard May 23, three months after purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548614October 6, 2023
UNKNOWN OR OTHER
Front hood latch opens while driving. This happens often. There is a secondary latch, so the hood does not swing fully open. But the first latch (connected to the open lever in the car) pops open by itself. I worry that secondary latch might fail, and front hood would open blocking vision. When I brought it to Subaru dealer in June 2023, they "cleaned and lubed hood latch" charging me for service. It still opens while driving. I am in the shop now. They say they will lube again. They would have to order a new latch and charge me over $200. Should I do this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548397October 5, 2023
POWER TRAIN
When driving the vehicle and turning left. A popping sound occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547198September 28, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Car was at a stop light, went to accelerate and car would not accelerate- all the lights came on. I had to put it in park and turn it off and back on, then it accelerated and there were no other issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547185September 28, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER, WHEELS
Car was pulled in to a parking spot in front of the store and stopped and suddenly moved forward over the curb, onto the sidewalk and then crashed into the doors and building.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11546745September 27, 2023
UNKNOWN OR OTHER
When I make a left turn from a stop and accelerate, there is a popping/hollow tocking sound, usually three pops in succession. I don't know what this noise is or what could be broken on the vehicle. No warming lamps. Unfortunately, the dealership can't look at my car until November 24th. Many other 2024 crosstrek owners on reddit and facebook are reporting this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546413September 25, 2023
UNKNOWN OR OTHER
Sunroof exploded while driving. No temperature extremes, no warning lights prior to event. It sounded like my car was shot and tempered glass fell into vehicle. Insurance claim was filed and approved for replacement of the sunroof; dealership replaced the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546036September 22, 2023
ELECTRICAL SYSTEM
The contact owns a 2024 Subaru Crosstrek. The contact received notification of NHTSA Campaign Number: 23V551000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545473September 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Check engine light came on while driving. All Advanced Driver Assistance Systems were disabled. Code is P26A3: Thermo Control Valve is faulty. This is a known problem and Subaru has addressed it by redesigning the Thermo Control Valve in 2021. Unfortunately there is no recall on the models fitted with the prior design that have a high rate of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545362September 19, 2023
ENGINE
The contact owned a 2021 Subaru Crosstrek. The contact stated that while parking and the brake pedal was depressed, the vehicle accelerated unexpectedly and collided with a wall. The collision was at the front of the vehicle. The air bags deployed. The driver sustained arm, leg, thumb, back, and nose injuries. Medical attention was needed. A police report was filed. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was approximately 1,300.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543966September 11, 2023
VEHICLE SPEED CONTROL
There are occasional times (perhaps once or twice a month) where the vehicle does not respond with the expected acceleration of a depression of the accelerator pedal. Specifically, the vehicle "lags" when I depress the accelerator pedal. While I have not experienced a dire situation or collision because of it, I believe it might cause other drivers to experience a safety incident: a driver might want to perform a fast maneuver with elevated risk but not receive the expected acceleration. For example, I was once making a U-Turn with traffic oncoming about 2,000 feet away. I needed to make the maneuver swiftly but my vehicle lagged. I would like to report this issue in case other owners of the Subaru Crosstrek Plug-In Hybrid are also experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543159September 7, 2023
UNKNOWN OR OTHER
I have a 2016 Crosstrek. It hestitates when you start after a stop. I have taken it to the dealership. They feel the hesitation but do not know what the problem is. The cost they estimated to fix was over $1,000, BUT with no guarantee they could fix it because they do not know what the problem is. It is not the fuel. After looking online Subaru problems, this seems to be a problem with Subaru. The safety issue, I am afraid of, when you are at a busy intersection and start to pull out in traffic what if the car stalls. It hasn't stalled yet, so far just hesitating upon initial acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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