Ram 3500 Complaints

2,367 consumer complaints on file.

#11607614August 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while starting the vehicle and while driving at various speeds, the service ABS and brake system messages were displayed. The contact stated that the failure recurred intermittently. The dealer was notified of the failure and informed the contact that the failure could be related to the HECU. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607655August 9, 2024
POWER TRAIN
Well traveling up a hill the transmission locked up shut the truck down had to hold the brakes to keep for rolling Backwards got the truck in park was able to restart it put it back in gear The transmission started making A loud grinding noise slammed in to gear really hard when I put it back in to drive then it Was it like it went into neutral again? Then it slammed into gear again was able to get the truck off the road and it Kept making the loud grinding and locking up then going into Neutral again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607643August 9, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Truck was parked on 5% slope, and transmission shifted into park, and parking brake set. Transmission then made a popping noise, and shifted into reverse, and vehicle started moving backwards. Parking brake failed to hold vehicle. Applied brakes, and shifted into park again, and set parking brake, and it didn't reoccur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607616August 9, 2024
POWER TRAIN
My truck experienced a total transmission failure while at Highway Speed towing a 5th wheel camper on Interstate I95. This transmission failure is a known issue and has a TSB 21-002-23. A k1 clutch clip becomes dislodged and the transmission will not function. Being stranded and unable to move on a busy highway is unsafe and terrifying. Aisin Transmission and RAM are well aware of this failure however I was never notified about the potential failure nor has a recall been issued. The failure occurred instantly with no warning in a vehicle with 16,000 miles and less than 2 years old. My vehicle has been repaired and the failure was confirmed as the K1 clutch clip failure. There should be an immediate recall for this known failure to be repaired prior to being stranded on the side of the highway, 400 miles from home with my wife and kids. It's shameful RAM has ignored this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607189August 8, 2024
SERVICE BRAKES
HCU / ABS system failed at 34,000 miles resulting in the ABS system and speed control system not working as designed. It was a costly repair not covered under warranty however it needed to be repaired as not having the braking system working as designed was unsafe. This is a known issue with the 2017 and 2018 RAM heavy duty trucks. This unit was recalled on newer models however the the 2017 and 2018 models were not recalled resulting in an expensive required repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606866August 6, 2024
POWER TRAIN
The transmission wont shift gears. We were stranded at a campsite. The problem has been confirmed by Santa Rosa Ram. Inspection by RAM directly is unknown. Loud clanking noises were heard many days before the final failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606130August 2, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The ABS light intermittently comes on/off. It pops up while driving, but goes away. Sometimes it goes on/off several times on short drives. I need to know if this is going to lead to an all out failure of the braking system or something else. I confirmed with the dealer, where I purchased the truck, that it's a known issue and the part is on national backorder. Based on my research, this appears to be a common issue with Dodge Ram trucks built between 2017 and 2021. I need to know what my options are since I plan to purchase the needed part(s) at my expense since my family's safety is at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605835August 1, 2024
VEHICLE SPEED CONTROL:CRUISE CONTROL, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated, and the cruise control failed to activate. The dealer was contacted and stated that the failure was a known issue. The dealer stated that the ABS Control Module needed to be replaced. The vehicle was not repaired because the part was not available. The contact was placed on a waiting list. The manufacturer was not made aware of the failure. The failure mileage was 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605860August 1, 2024
UNKNOWN OR OTHER
We repaired the recall #W03-2019-2020 D Transmission Valve Body with our local dealer Sunland Park Dodge on 5/1/24 but continue to get this same recall. The dealer has not reported that the recall has been fixed. What can I do to report this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605985August 1, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
The ABS warning system is constantly going off with dash warning lights and alarm, it turns off cruse control when this happens. The truck is unsafe with out the abs working and dangerous because it will turn off the cruse when the error is displayed causing unexpended deacceleration. This happens when ever the veh is driven over and over. I took it to the local ram dealership. They told me that they can not figure out what the issue is......They told me I have to leave the truck at the dealership for a week at my expense (gas and insurance and they would not be responsible for damage) so they could drive it around and "test" it they were very unhelpful, they said they never ran across this issue prior. They were very stubborn on the actual issue and would not answer questions In the mean time the dealer attempted to sell me an oil change and oil filter change for close to $1000.00 that they were very insistent on. (with less that 3000 miles on the current oil and filter change) so this was unneeded. They were using the fault to upsell service and no attempt to correct it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605657July 31, 2024
SERVICE BRAKES
Repeated, intermittent warning to service electronic braking system and service antilock braking system, both of which cause the cruise control to disengage. On multiple occasions, the disengagement of the cruise control has nearly caused me to be hit from the rear. Multiple forum posts indicate that this is a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605748July 31, 2024
SERVICE BRAKES
Service antilock braking system and service electronic braking system along with traction control light and message flash on and off intermittently. Have had mechanic look at it and was told dealer would need to see it. Have been on a few online forums and this seems to be something that many people have had issues with. Is there any kind of recall I’m missing on this issue? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605316July 30, 2024
SERVICE BRAKES
Third time the ABS module has been replaced in 29,000 miles. Took months for our dealer to acquire the part. Second one with the "AB" suffix. Truck only used for livestock towing hence the low mileage. When the ABS-STC go out the warning indicators come on along with a "Service Electronic Braking" system message. When this occurs, not only are the two mandated important safety systems inoperative, four wheel drive wont engage. I don't use cruise control but hundreds of reports state it also is inoperative. Why is Stellantis and NHTSA dragging their feet on getting this issue resolved and recalled once and for all. Not having Anti Lock Brakes and Stability Control are dangerous. I don't get it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605425July 30, 2024
ELECTRICAL SYSTEM
ABS service light comes on and off - this seems to be a chronic problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605427July 30, 2024
ELECTRICAL SYSTEM
Radio and back camera intermittent since I bought it new. Dealership changed it out several times and told me they are just bad radios and just wait until a recall is issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605128July 29, 2024
POWER TRAIN
While towing a camper 5 hours from home. Traveling approx 5-10 MPH in slow moving traffic the 2022 Ram 3500 HO with Aisin Transmission made a loud and sudden pop. It lost all forward power as if it went into neutral. Barely using momentum to limp the truck off the side of a busy highway during rush hour with my family on board.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604944July 28, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
We receive a ABS/ECS, electronic brake control warning intermittently. This also makes the cruise control shutoff. We had the ABS control module replaced once at roughly 12000 miles under warranty but it now is giving the same warnings and the truck currently has 22000 miles on it. My dealer stated this was a known issue and stated it’s fairly common on my model truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604949July 28, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Abs and traction control lights come on, simultaneously canceling cruise control. Vehicle speed immediately slows, and traffic behind me catches up quickly as it takes a few seconds to react and get the vehicle back up to speed. Also, no abs in wet condition, etc. Bumps in the road cause the system to go out and come back on. It's become such a problem that I've had to pull the fuse for abs, which means no more cruise control. But also activates the red brake warning light. So if another problem comes up, I won't know as the brake light is already on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604912July 27, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I have a 2018 RAM 3500 with ONLY 20,000 miles on it. ABS and HUC critical parts are faulty, and I have no way to even purchase one until a recal is issued. Class Action Says 2017-2018 Ram 2500, 3500 Equipped with Defective Anti-Lock Braking Systems. No current part that resolves this issue. Ram 2500 and 3500 pickups are unsafe because they’re equipped with defective hydraulic control units (HCUs) and anti-lock braking systems (ABS). RAM knows about it and has ALL the modules on engineering hold. These parts have not been available for almost a year. No antilock brakes. No traction control. No cruise control. 4X4 four wheel drive system is locked out and cant be engaged after this warning occurs. Here's what they are telling customers who have filed with them about this. Good Morning Mr xxxx, As of 06/26, No new update Part: 68228991AD Module Order: xxxx Per CLIMS: Part STOCK is under QUARANTINE pending quality / engineering review and inspection. Working to obtain timing on resolve to predict allocation and shipment to DLR to fulfill No firm ETA to provide at this time. Pending response from SPLR / PKG Working to improve xxxxx Case Management 844-378-0575 Ext:4063199 My dealer said, be lucky if they ever have parts for a permanent fix. I can’t haul anything or use cruse control. Error lights keep popping up sporadically with dinging sounds, driving me crazy. It is "Service Electronic Brake System" with continuous ABS and STC fault warnings. This truck is dangerous to drive, a recall is a NO BRAINER!!!! I am writing for three reasons. 1. You need to get our dealer the parts now so we may have a safe vehicle, or 2. replace this truck with a new one if you cant repair ours ASAP, and 3. To make sure I have this all documented in case of any serious accident where you will have to assume all liability and responsibility if this occurs due to your lack of ability to repair this safety system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604530July 25, 2024
SERVICE BRAKES
Beginning in 2018, the ABS system will stop working intermittently and a number of trouble lights will come on, such as "Service ABS system" and, at the same time the cruise control and 4 wheel drive will stop working. I took it to a dealer while still under warranty and they claimed the ABS system was fine, and they could find no problem with the ABS, which had to be a lie since a code would certainly have shown up. I will go months without a problem then it will start intermittently going out for weeks at a time. This happened once in a snow storm near Denver, CO and I nearly went into the ditch because the 4wd suddenly stopped working. My research shows this is a common and serious problem with the 2017 and 2018 Rams and the manufacturer is well aware of the defective HCU that causes this safety issue. It needs to be repaired in a recall. An OBT scan shows that the ABS control unit intermittently suffers a "complete electrical failure" in the hydraulic control unit of the ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500