Ram 3500 Complaints

2,367 consumer complaints on file.

#11614795September 16, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614729September 15, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Intermittent chime and warning that anti lock brake needs servicing. Cruise control does not work when notice is displayed and chiming. warning comes and goes randomly After researching this problem it appears that this is a regular problem on this year ram truck I will report and take to the dealer if problem remains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614567September 14, 2024
SERVICE BRAKES
My abs and traction control lights come on and electronic brake service messages along with the chime Had the truck scanned by a personal mechanic and the abs pump is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614283September 12, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); and would like to be removed from the recall distribution list. The local dealer was contacted. The manufacturer was contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613771September 10, 2024
ENGINE
Reoccurring messages regarding DEF, Exhaust Regeneration, and DPF, causing more and more frequent ReGen for longer and longer. Numerous trips to various Ram dealerships resulting in codes being cleared and then being told it was a software issue. After 2 years of this intermittently happening, we experienced an extended Regen that lasted hours and did not clear out the error code. Ram dealer in Utah charged $280 to do a stationary regeneration and once again clear out codes. Less than 6 months later with more and more Regens, a failed regen sent truck into Low Power Mode (losing the ability to tow or excelerate quickly). We ended up having to take it to a Ram dealer over 2 hours away in S. Atlanta to have them take it apart and tell us that the factory installed wiring harness rubbed a hole in the charged air cooler boot which was then causing failed regeneration of the diesel particulates causing the filter to fill. Dealer clearly stated that had any other dealer done a visual inspection of the physical components they would have seen this occurring. We filed a claim and opened a case with Ram for the $4500 repair and waited 8 days with no response to 9 phone calls. The same day we authorized the work, we receive the coveted return call to start the process, but once the customer service rep found out we had already authorized the work we were advised that case would be closed and we would have to open another case for reimbursement. So we started the whole process again, submitted all of the documentation and paid receipts and have been denied. All attempts to contact a supervisor or manager go nowhere and Ram customer service is rude and unhelpful and went as far as to tell us that our mistake was having the vehicle repaired (as if we are just going to let an $80k vehicle sit indefinitely in an unusable state).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613890September 10, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ABS and Traction control warning lights are on display. Cruise control and 4x4 will not engage due to this issue. Also causing malfunction while towing a trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613650September 9, 2024
POWER TRAIN
22 Ram 3500 Cummins diesel with Aisin transmission. Transmission output shaft seal leaking in between transmission and transfer case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613324September 8, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Failed abs module and/or hcu. Truck is available for inspection. Loss of abs and traction control causes loss of control of truck in wet conditions when stopping or cornering. Hcu was replaced by dealer 10/12/21 @ 20,109 miles due to code c0020. (Abs pump control motor general failure) Same issue/code @ occured again @ 47,000 miles. Have not been back to dealer as the truck is out of warranty and the cost is almost $2000 for the repair. Service Abs/traction control/ electronic brake warning lights constantly go on and off and eventually stay on. This causes abs and traction control to be unreliable and is extremely dangerous on wet roads and also dangerous to other vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613022September 6, 2024
SERVICE BRAKES
Antilock Braking System failure with my 2018 RAM 3500 Dually. The vehicle’s anti-lock brake system error, also causes the cruise control and traction control systems to become inoperable. The old HCU is currently on the vehicle for inspection by additional parties. This issue increases the risk to safety to vehicle occupants and public, for control of the vehicle, under wet or slick road conditions. As mitigation, while dealing with the defective part/system, drivers need to remember to operate vehicle differently in adverse conditions. Both a local shop and the Doge/RAM dealer confirmed the HCU needed to replaced. RAM MOPAR would not sell the HCU part to local shop for quick repair. Then I waited 5 weeks for service appointment at the local Dodge/RAM dealer, 1 week for estimate, 1 week for HCU part to arrive and schedule appointment, then finally 4 weeks to get appointment to (hopefully fix the problem, plaguing RAM owners due to the defect). I already had the unit replaced at 41K under warranty by the Dodge/RAM dealer, but unfortunately I am 1K miles out of warranty (75,000mi) on the second event, and estimated to cost me ~$750. The defective Hydraulic Control Unit, HCU, started to fail around July 1, 2024 sending service messages intermittently, and progressively got more as time went on. Both a local shop and the Doge/RAM dealer confirmed the HCU needed to replaced. The old HCU is currently on the vehicle for inspection by additional parties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612729September 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS/ HCU ISSUES- BLINKING LIGHTS, Hendrick Dodge service in Cary, NC has the 2018 Dodge Ram 3500 in for service to replace the draglink that was another recall for 2nd time to replace the draglink this time. I know there is class action lawsuit 2023 file against FCA on the ABS modules and HCU's for 2017 &2018 ram 2500 and 3500 trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612734September 5, 2024
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2014 Ram 3500. The contact stated while driving 65 MPH, the "no turbo signal" warning light illuminated, and the vehicle shifted into LIMP Mode. The contact stated that the vehicle slowed to approximately 20 MPH on the highway. The contact pulled over and turned the vehicle off and detached the positive and negative battery terminals. The contact stated that he touched the ends of the cables and reconnected the terminals to the battery and was able to return to normal vehicle functionality. The contact stated that the failure was intermittent but occurred at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the turbo actuators needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612839September 5, 2024
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
The contact owns a 2018 Ram 3500. The contact stated while driving at various speeds or while at a traffic light, the “Service ABS system Soon” message was displayed. There was an abnormal dinging sound detected. The ABS and traction control warning lights were illuminated. The vehicle was taken on three occasions to the local dealer, where it was diagnosed that the control module and the anti-lock braking system needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 24,365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612330September 3, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 55 MPH, the ABS failed to engage. The brake warning light was illuminated. The contact stated that a dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612171September 2, 2024
SERVICE BRAKES
Replace abs module code
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612186September 2, 2024
SERVICE BRAKES
We purchased the vehicle as a back up for when my husbands every day work truck is in need of service. The truck is from 2018 and now has about 40,600 miles because it isn't used often. The truck would start flashing a light saying service anti-lock brake system sometimes during the time the light was flashing it felt like the brakes struggled a little. We have sent it in to get repaired and they quoted us over $1300 of repairs because it needs a an abs module and pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611922August 31, 2024
SERVICE BRAKES
Continuous intermittent Service ABS System / Service Brake System warning light and audible warning chime
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611360August 28, 2024
UNKNOWN OR OTHER
The security system was not installed nor does it work. Our truck had a window smashed and the truck was broken into. The alarm never went off, nor did the lights flash. There is an indication the security system was never installed at the time of manufacturing. Property was stolen out of the vehicle and the thief was successful at breaking into our truck. At the time of the purchase of the truck, the security system is listed in the bill of sale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611279August 27, 2024
SERVICE BRAKES
Abs braking not working , HCU failing pump. Ram will not cover this very critical system which faulty part due to no wear from use .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610788August 26, 2024
SERVICE BRAKES
Truck wouldn't stop antilock brakes did not work. Been trying to get 68347098ab and 68143491ab for the last 3 years from ram but been on backorder for that long. Was going down gravel road and trying to stop but wouldn't one wheel locked up and truck went into ditch smashing fender and hood.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11610848August 26, 2024
STEERING
The truck had a recall done on its steering system. The steering part affected is the drag link. The drag link connects to the steering wheel to the tie rod . The recall fix was to weld the drag link jam nuts so they wouldn't come loose and cause a steering loss. Since the recall the vehicle s drag link can't be aligned correctly with the tie rod the drag link is attached to the steering wheel so when the truck is aligned it backs one side out to far to keep the steering wheel straight. This drag link that was recalled is a (safety issue) it's a bad design and causes the vehicle to sway all over the road and if it fails the truck looses all steering and goes where ever it wants to go Wich will cause a horrible accident and harm innocent family's on the highway including my own family it can lead to the death of people in my vehicle and around my vehicle it's a serious safety issue and a horrible recall fix on rams end. I have a appointment at the ram dealership to get new tires on but I don't want the new tires put on until this issue is fixed as the truck needs alignment and this safety issue aka the welded drag link replaced with the correct fix that the new rams have the new style drag link . It's a safety hazard. And innocent people can get hurt by the horrible recall fix. It's in acceptable. And very unsafe it's hard to keep the truck in a straight line on the roads it's all over the place like a drunk driver .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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