Nissan Murano Complaints

5,967 consumer complaints on file.

#11398076February 26, 2021
SUSPENSION
STARTING IN NOVEMBER 2020, MY 2019 MURANO HAS AN UNEXPLAINED CLUNKING/CLATTER NOISE WHEN GOING OVER SMALL BUMPS IN THE ROAD. IT SOUNDS AS IF IT IS THE SWAY BAR BUSHINGS BUT THE DEALERS ARE NOT PROPERLY DIAGNOSING IT. THE TECHNICIANS TAKE A RIDE WITH ME IN THE VEHICLE AND CLEARLY HEAR AND ACKNOWLEDGE AN ABNORMAL NOISE. HOWEVER THEY PROCEED TO DRIVE ANOTHER USED VEHICLE AND DETERMINE IT IS NORMAL BEHAVIOR. THE PROBLEM IS THAT THERE WAS NO ABNORMAL SUSPENSION NOISES WHEN IT WAS NEW AND ANY NEW ONE ALSO LACKS THE NOISE. ONE DEALER PROCEEDED TO SAY IT WAS BECAUSE THE POWER STEERING IS FUEL INJECTED. NOT ONLY IS THAT STATEMENT FALSE IT DOESN'T MAKE SENSE SINCE THE POWER STEERING IS HYDRAULIC. NISSAN HAS BEEN INFORMED BUT DOESN'T TAKE RESPONSIBILITY, AND ALSO REFUSE TO REPURCHASE OR REPLACE MY VEHICLE. OTHERS ON THE ONLINE MURANO FORUMS SEE MY VIDEOS OF THE NOISE AND ALSO SAY THEY HAVE THAT ISSUE AND DEALERS PROVIDE THE SAME "NORMAL BEHAVIOR" REASONS. I FEEL THIS SHOULD BE INVESTIGATED AS A POTENTIAL MANUFACTURING DEFECT AND A POTENTIAL SAFETY ISSUE. A VEHICLE WITH 20,000 MILES SHOULD NOT HAVE ANY SUSPENSION ISSUES WHEN THERE IS NO EVIDENCE OF FOUL PLAY. I AM NOW HAVING TO PAY OUT OF POCKET TO HAVE A SUSPENSION SHOP DIAGNOSE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397706February 24, 2021
UNKNOWN OR OTHER
ON 2/19/21 I WAS DRIVING MY 2009 MURANO ON A WINDY MORNING DOWN I-90 (ISSAQUAH) ON AT AROUND 65MPH IN THE SLOW LANE, AND MY CLOSED SUNROOF GLASS DISENGAGED AND BLEW OFF THE CAR, LUCKILY NO ONE WAS BEHIND ME AT THE TIME, ELSE IT COULD HAVE BEEN CATASTROPHIC. I THINK THIS SHOULD BE CAUSE FOR A RECALL, OR AT LEAST REPLACEMENT BY NISSAN CORP. THERE WAS NO INDICATION OF AN ISSUE, AND WE'VE OWNED THE VEHICLE FOR ABOUT 8 YEARS. IT MAKES ME EVEN WEARIER THAN I'M AM REGARDING THE ISSUE OF "FOLLOWING DISTANCE" FOR CARS. IT COULD HAPPEN TO ANYBODY, AND IT WILL HAPPEN AGAIN, MOST LIKELY TO SOMEONE--PERHAPS WITH DIRE CONSEQUENCES I SPOKE WITH NISSAN SERVICE IN KIRKLAND, WA AND WAS TOLD THAT IT WAS "MOST LIKELY HANDLED BY INSURANCE" AND THAT "THERE WAS NOTHING NISSAN COULD DO FOR ME."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397783February 24, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 75 MPH, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND THE CONTACT ROLLED THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO THE LOCAL DEALER NISSAN OF LAS CRUCES (1801 S. MAIN ST, LAS CRUCES, NM 88005, (575) 523-5571) WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TERMINALS AND ALTERNATOR TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397113February 20, 2021
UNKNOWN OR OTHER
I HAVE A 2014 NISSAN MURANO. I AM THE ONLY OWNER OF THIS 2014 MURANO. IT CURRENTLY HAS ABOUT 75000 MILES. YESTERDAY MY SUNROOF GLASS SHATTERED FOR NO REASON. I WAS DRIVING BACK HOME WITH MY DAUGHTER ON THE ROAD, WHEN I HEARD THIS HORRIBLE LOUD CRACK. THE FRONT SUNROOF ESSENTIALLY SHATTERED IN ON ITSELF AND TINY PIECES OF GLASS EVERYWHERE. THE SUNROOF LOOKED LIKE SOMETHING HAD EXPLODED FROM THE INSIDE OUT! NISSAN CORPORATE OFFICE REFUSES TO PAY THE REPAIRS! I HAVE READ THAT OTHER PEOPLE WITH NISSAN MURANO'S HAVE HAD THE SAME EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396374February 15, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE BEGAN TO SHOW LOSS OF POWER IN 2019 WHILE ATTEMPTING TO ACCELERATE ENTERING.A HIGHWAY. VEHICLE ALSO WOULD JERK WHEN POSITIONED FROM PARK TO REVERSE. VEHICLE WOULD NOT ACCELERATE WHEN COMING FROM A COMPLETE STOP. VEHICLE WOULD NOT ACCELERATE WHEN ATTEMPTING TO GIVE MORE POWER, ASNIF IT WAS STALLED I PARKED THE VEHICLE DUE TO THE FEAR OF CAUSING AN ACCIDENT.AND BEING SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395984February 12, 2021
SERVICE BRAKES
BRAKE PEDDLE WENT TO THE BOTTOM. THERE WAS NO BRAKING AT ALL. BRAKES DID NOT WORK ON 2/12/21. PUMPED IT A NUMBER OF TIMES, BUT STILL NO BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395796February 11, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
ADAS IS COMPLETELY UNRESPONSIVE. THE VEHICLE BREAKS UNEXPECTEDLY WITHOUT CAUSE OR WARNING. THE PROBLEM IS MOST COMMON WHEN CROSSING RAILROAD TRACKS. THIS PRESENTS AN EXTREME SAFETY HAZARD TO MYSELF AND MY FAMILY. THE SYSTEM NO HAS NO FUNCTION AND I AM UNABLE TO UTILIZE THE MOST BASIC FEATURES, TO INCLUDE CRUISE CONTROL. THE ADAS SYSTEM LIGHTS ARE CONTINUOUSLY ILLUMINATED ON MY DASH, EVEN AFTER ATTEMPTS TO RESET THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395662February 10, 2021
ELECTRICAL SYSTEM, SEATS
ON 02/09/2021 APPROXIMATELY 8PM, ARRIVED TO MY DESTINATION, TURNED CAR OFF, WENT INSIDE. APPROXIMATELY 1.5 HOURS LATER (9:30PM) WENT BACK TO MY CAR TO BRING MY SUITCASE AND PILLOW IN. WHEN I REMOVED MY PILLOW FROM THE BACK PASSENGER SIDE SEAT, NOTICED THE BIG SCORCHED AREA AND THE SEAMS WERE BRIGHT RED, THE SEAT WAS BURNING HOT TO TOUCH. BURNING SMELL WAS NOTED, AND THE SEAT SWITCH WAS STILL ON THOUGH THE CAR WAS OFF OVER A HOUR. THE OTHER SEATS WERE NORMAL ( COOL ) TO TOUCH. I IMMEDIATELY DISCONNECTED THE BATTERY CABLES AND STAYED BY THE CAR MAKING SURE THE SEAT AREA COOLED TO NORMAL. NOTE.....MY PILLOW WAS SCORCHED TOO. THE CAR IS A 2017 NISSAN MURANO, BOUGHT IT NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395356February 9, 2021
STEERING
POWER STEERING WENT OUT...DAMAGED BELTS AND PIPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395129February 8, 2021
STEERING, SUSPENSION, UNKNOWN OR OTHER
I JUST PURCHASED MY 2006 NISSAN MURANO STILL MAKING PAYMENTS AND I NOTICED WHEN I AM DRIVING IT FEELS LIKE THE BACK IS RIDING ON ICE. I DROVE IT ON THE FREEWAY AND WAS SO SCARED OF THE WAY THE CAR FELT LIKE I HAD NO CONTROL OF THE STEERING IT FELT AS IF IT WAS GOINGVTO FISHTAIL. I DID TAKE IT BACK TO THE CAR LOT I BOUGHT IT FROM TO HAVE SOMEONE TAKE A LOOK AT IT AND THEY GAVE ME THE NUMBER OF A MECHANIC. THE MECHANIC ASKED IF THEY WERE PAYING FOR THE DIAGNOSTIC AND I THOUGHT THATS WHAT THE WARRANTY WAS FOR BUT WAS TOLD THE WARRANTY ONLY COVERS THE TRANNY AND ENGINE. SO THEY SAID THEY WOULD GET AHOLD OF THE OWNER AND ASK HIM IF THEY CAN PAY FOR IT THAT WAS 4 OR 5 DAYS AGO AND STILL NO WORD BACK. I PLAN ON TAKING THE CAR TO GET IT CHECKED OUT IF I CAN FIND SOMEONE TO DIAGNOSE IT FREE I AM ON DISABILITY AND STILL MAKING PAYMENTS ON THE CAR SO HAVE VERY LITTLE MONEY LEFT AFTER ALL MY BILLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395231February 8, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. ADDITIONALLY, THERE WAS OIL LEAKING FROM ENGINE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED AND WAS TOWED TO THE LOCAL DEALER JEFF SCHMITT NISSAN LOCATED AT 725 ALPHA RD, BEAVERCREEK, OH 45434 WHO DIAGNOSED THAT THE TRANSMISSION, ENGINE AND CATALYTIC CONVERTER WERE FAULTY AND NEEDED TO BE REPLACED. THE ENGINE, TRANSMISSION AND CATALYTIC CONVERTER WERE REPLACED HOWEVER, THE FAILURE RECURRED APPROXIMATELY 3,000 MILES LATER. THE ENGINE WAS REPLACED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394786February 5, 2021
SUSPENSION
REAR SUB FRAME IS RUSTED APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394673February 4, 2021
SERVICE BRAKES
ON JAN 21, 2021 I WAS DRIVING OUR MURANO AND WAS IN THE DRIVE THRU LINE AT THE COUNTY HEALTH DEPARTMENT PARKING LOT, TO RECEIVE MY COVID-19 VACCINATION. AS THE LINE MOVED, I SLIGHTLY PRESSED THE GAS PEDAL MOVING SLOWLY UP IN THE LINE. WHEN THE VEHICLE IN FRONT OF ME STOPPED I SLID MY FOOT TO THE LEFT TO PRESS ON THE BRAKE. MY FOOT SLID BEHIND THE BRAKE PEDAL AND I WAS UNABLE TO APPLY THE BRAKES. MY RATE OF TRAVEL WAS LESS THAN 2 MPH, I PLACED THE TRANSMISSION IN NEUTRAL IN AN ATTEMPT TO STOP THE VEHICLE. THE VEHICLE CONTINUED TO COAST AS I TRIED TO REMOVE MY FOOT FROM BEHIND THE BRAKE PETAL. MOVING MY FOOT TO THE RIGHT IT HIT THE SIDE OF THE GAS PETAL (THE VEHICLE WAS STILL IN NEUTRAL). AS I STRUGGLED TO FREE MY FOOT, I WAS FINALLY ABLE TO DO SO. UNFORTUNATELY, MY VEHICLE BUMPED INTO THE CAR IN FRONT OF ME. THERE IS NO DAMAGE TO THAT PERSON'S CAR, MY CAR RECEIVES SOME SCRATCHES ON THE BUMPER. MY CONCERN IS IF THIS WOULD HAVE HAPPENED WHILE I WAS TRAVELING AT A HIGHER RATE OF SPEED. THIS INCIDENT COULD HAVE BEEN A LOT MORE SERIOUS AND EVEN FATAL. I BELIEVE I DID NOTHING WRONG AND THERE SHOULD BE NO WAY A PERSON'S FOOT CAN SLIDE BEHIND THE BRAKE PEDAL. THEN, THEY MUST STRUGGLE TO FREE THEIR FOOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390641January 29, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
ON MULTIPLE TIMES, IN CLEAR WEATHER WITH NO CARS IN FRONT OF ME, DRIVING AT 40 MPH THE AEB WARNING LIGHT COMES ON. HAVE TAKEN IT TO THE DEALER MULTIPLE TIMES FOR DIAGNOSIS AND REPAIR WITH NO RESOLUTION. THE FIRST TIME, THE DEALER RECALIBRATED THE SYSTEM, AND ON THE SECOND TIME IN FOR REPAIR, THE DEALER SAID NO CODES WERE INPUT INTO THE ON BOARD COMPUTER, SO NOTHING COULD BE DONE DESPITE MY CELL PHONE VIDEO SHOWING THE INCIDENTS OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389690January 24, 2021
VISIBILITY/WIPER
I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389700January 24, 2021
POWER TRAIN
TRANSMISSION FAILING WHILE DRIVING. HESITATED WHILE DRIVING THEN WOULDN'T GO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389368January 22, 2021
STRUCTURE:BODY, SUSPENSION
WHEN TRAVELING DOWN THE ROAD YOU CAN HEAR A VERY AUDIBLE SQUEAK AND CLUNK COMING FROM THE PASSENGER REAR OF THE VEHICLE. AFTER ARRIVING HOME I PULLED INTO THE GARAGE TO DETERMINE THE LOCATION OF THE NOISE, I PLACED A JACK UNDER THE REAR DOOR ON THE PINCH WELD AND RAISE THE WHEEL OFF THE GROUND AND REMOVED THE TIRE. UPON FURTHER INSPECTION I NOTICED THE THE RIGHT REAR SUBFRAME WHICH CONNECTS TO THE REAR FRAME OF THE VEHICLE WAS COMPLETELY RUSTED FROM TOP TO BOTTOM WITH ONLY A FRACTION OF THE METAL REMAINING AROUND THE BUSHING. THE DRIVER SIDE REAR SUBFRAME CONNECTION IS ALSO RUSTED FROM TOP TO BOTTOM, THE SUBFRAME ON THE DRIVER IS CONTACTING ABOUT 90 PERCENT OF THE BUSHING THE PASSENGER SIDE OF THE SUBFRAME IS CONTACTING ABOUT 10 PERCENT OF THE BUSHING. THE RUST ON THE REST OF THE VEHICLE FRAME AND FRONT SUBFRAME IS SLIGHTLY RUSTED. MY VEHICLE IS 2009 NISSAN MURANO WITH 160,000 MILES. THIS IS MY MAIN VEHICLE FOR TRANSPORTATION FOR MY KIDS AND FAMILY. THIS ISSUE HAS BEEN KNOWN TO NISSAN AS MANY PEOPLE HAVE NOTIFIED NISSAN OF THIS MANUFACTURING ISSUE. THIS HAD BEEN AN ISSUE ON THE 2006 NISSAN ALTIMA IN WHICH NISSAN ISSUED A RECALL FOR THE REAR SUBFRAME RUSTING WHICH IS THE SAME ISSUE THIS AND MANY OTHER NISSAN MURANO OWNERS ARE HAVING BUT NISSAN HAS NOT YET ISSUED A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388997January 20, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
THE AEB SYSTEM ENGAGED WITH NOTHING INFRONT OF MY VEHICLE ON JAN 19, 2021. THIS IS NOT THE INTENDED WAY OF FUNCTIONING FOR THIS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388666January 18, 2021
AIR BAGS
PASSENGER AIR BAG LIGHT CONTINUOUSLY FLASHES. CAR HAS 28,600 MILES AND ALMOST NEVER HAS HAD A PASSENGER IN THE SEAT. DRIVEN BY SINGLE, WIDOWED DRIVER. CAR IS ROUTINELY SERVICED AT DEALER. GOT A QUOTE OF OVER $5200 TO REPAIR. I HAVE READ A FEW OTHER COMPLAINTS ONLINE FOR THIS MODEL WITH MUCH HIGHER MILEAGE. NISSAN SAYS THEY ARE NOT TAKING NOT RESPONSIBILITY AND I SHOULD CONTACT THIS AGENCY, $5200 IS ROUGHLY MORE THAN HALF OF THE VALUE OF THE CAR AND NON-REPAIR MAKES IT UNSAFE SHOULD AN OCCASIONAL PASSENGER SIT IN THE SIT AND ALMOST NON-SALABLE. THIS IS OBVIOUSLY A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387772January 12, 2021
ELECTRICAL SYSTEM, SEATS
AS WE WERE DRIVING ON A CITY STREET OUR 2016 NISSAN MURANO WE COULD SMELL PLASTIC MELTING OR BURNING WHILE HAVING OUR DRIVER SEAT HEATING SYSTEM TURNED ON. WE TURNED OFF THE HEATING SYSTEM. NOW, OUR DRIVER SEAT HEATER DOES NOT TURN ON AT ALL. WE PLAN TO TAKE THE VEHICLE TO A NISSAN DEALERSHIP TO GET IT DIAGNOSED, BUT AFTER DOING SOME RESEARCH ONLINE, WE COULD READ THAT MANY OTHERS DEALT WITH THIS ISSUE PREVIOUSLY. THE ELECTRICAL HARNESS UNDER THE DRIVERS SEAT GETS TOO HOT AND BEGINS TO MELT. IT SEEMS THAT THIS IS A SAFETY ISSUE DUE TO A FAILURE OF THE ELETRICAL HARNESS. I WILL HAVE A SPECIFIC DIAGNOSIS SOON.*DT CONSUMER STATED VEHICLE WAS TAKEN TO THE DEALER AND THEY DID NOT HAVE A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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