MINI Cooper Complaints

4,588 consumer complaints on file.

#11142708October 25, 2018
ENGINE
MY TURBOCHARGER FAILED IN 2017. I REPLACED WITH A NON OEM TURBOCHARGER. WE RECEIVED A LETTER FROM MIN EXTENDING THE WARRANTY AFTER OUR REPAIR. MINI IS REFUSING TO REIMBURSE PARTS COST AND INSTALL BECAUSE NON OEM PARTS. THIS SHOULD NOT MATTER ACCOUNT PARTS WERE REPLACED PRIOR TO EXTENDED WARRANTY BEING COMMON KNOWLEDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142342October 24, 2018
ELECTRICAL SYSTEM
BROUGHT 2012 MINI COUNTRYMAN S ALL4 W/50,033 MILES TO MINI SERVICE CENTER FOR COOLANT LEAK JUNE 2017. THEY REPLACED THERMOSTAT HOUSING, THERMOSTAT ADAPTER, COOLANT HOSE, AND WATER PUMP. 8000 MILES LATER LEAK IS BACK. WHILE TECHNICIAN WAS WORKING ON VEHICLE, HE STATED, 'OIL LEAKING FROM OIL PUMP SOLENOID VALVE. OIL LEAKING THROUGH OIL PUMP SOLENOID WIRING HARNESS.' HE ALSO STATED, 'THE LEAK IS INTERNAL AND NOT VISIBLE. THE OIL IS LEAKING THROUGH THE WIRING SHEATH AND MIGRATING TOWARD THE COMPUTER. IF THE OIL REACHES THE COMPUTER, THE COMPUTER WILL SHORT, CAUSING CATASTROPHIC DAMAGE.' TECHNICIAN REPLACED OIL PUMP SOLENOID AND REPAIRED ENGINE WIRING HARNESS.' DURING THE DAYS PERIOD OF TIME THE VEHICLE REMAINED IN THE SERVICE DEPARTMENT, I DID SOME QUICK RESEARCH. I COULD NOT FIND AN ACTIVE RECALL FOR THIS ISSUE/ITEM; HOWEVER, THE NHTSA PUBLISHED A SERVICE INFORMATION BULLETIN CONCERNING THIS ISSUE (SB-10044680-8464) LOCATED AT THE FOLLOWING LINK: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2014/SB-10044680-8464.PDF APPARENTLY, THIS ISSUE WITH THE SOLENOID IS NOT NEW AND HAS BEEN AN ISSUE WITH PREVIOUS MINI MODELS AS WELL. INFORMATION/COMPLAINTS PERTAINING TO PREVIOUS MINI MODELS CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.NORTHAMERICANMOTORING.COM/FORUMS/R60-COUNTRYMAN-TALK-2010-2015/237021-OIL-PUMP-SOLENOID-LEAK.HTML INFORMATION/COMPLAINTS CONCERNING THIS ISSUE WITH THE SOLENOID FOR CURRENT MINI MODELS CAN BE FOUND AT THE FOLLOWING LINKS: HTTPS://WWW.MINI2.COM/FORUM/SECOND-GENERATION-FAULTS-FIXES/250393-ISSUE-HIGH-PRESSURE-PUMP-OIL-PUMP-SOLENOID-LEAKING.HTML WHEN THE SERVICE/REPAIRS WERE COMPLETE, I SPOKE WITH THE SERVICE CENTER MANAGER CONCERNING THE SOLENOID. HE AGREED WITH MY FINDINGS THAT MINIS HAVE HAD THIS ISSUE FOR A GOOD NUMBER OF YEARS. I ASKED IF IT WAS A RECALL ITEM AND HE RESPONDED NEGATIVELY. IS THIS ON THE NHTSA RADAR FOR POTENTIAL RECALL STATUS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141804October 22, 2018
STEERING
THE VIN # OF MY 2002 MINI COOPER S WAS NOT INCLUDED IN THE RECALL FOR THE ELECTROHYDRAULIC STEERING FAILURE OF 2002 - 2005 MINI COOPER S BUT I AM EXPERIENCING THE EXACT ISSUE OUTLINED IN THIS RECALL. THE STEERING IS INCREDIBLY HARD TO TURN WHEN PARKED, AS WELL AS WHILE DRIVING. I NOTICED THAT THE RECALL HAD ABOUT 339 COMPLAINTS AND ROUGHLY 85,000 VEHICLES WERE RECALLED, SO MAYBE AT THE TIME NO ONE WITH A SIMILAR VIN AS ME COMPLAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141289October 18, 2018
STEERING
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE ELECTRIC POWER STEERING WARNING INDICATOR WAS NOT ILLUMINATED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) AND NHTSA ACTION NUMBERS: EA11005 (STEERING) AND PE10038 (STEERING). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141119October 17, 2018
POWER TRAIN
THE 2012 MINI COUNTRYMAN S ALL4'S TRANSFER CASE SEAL FOR THE REAR DRIVE SHAFT FAILED AT 39,000 MILES. THIS CAUSE THE INTERNAL GEARS TO FAIL AND THE TRANSFER CASE TO BE FULLY REPLACED. IT SHOULD BE KNOWN THE DEALER TRIED TO USE A REPLACEMENT SEAL AND IT ARRIVED DAMAGED AND UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141137October 17, 2018
ENGINE
2010 MINI COOPER S 2 DOOR, UP TO DATE WITH ALL MAINTENANCE AND SERVICE, CHANGED OIL EVERY 4,000 MILES. CAR SHOWROOM QUALITY. AT 81,000. MILES I SHUT IT OFF IN MY GARAGE AND LATER WENT TO START THE ENGINE, IT WAS DEAD AND WOULD NOT TURN OVER EVEN WITH A CHARGE. I HAD IT TOWED TO BRAMAN MOTORCARS, WPB, FL WHERE I PURCHASED IT NEW AND ORIGINAL OWNER AND WAS TOLD IT IS THE RETENTION CHAIN. BMW OF N. AMERICA HAD A CLASS ACTION SUIT FOR 2007 TO 2010 MINI COOPERS, SUIT CLOSED IN 2015 SAID MY VIN WAS NOT PART OF THE CLASS ACTION SUIT AND REFUSED TO FIX MY CAR. THEY WANT 11,000-13,000 TO FIX. I AM WITHIN THE YEARS THE SUIT WAS MENTIONED MY MILEAGE IS RIGHT AT THE POINT IT MAKES MENTION IN THE CLASS ACTION SUIT. MY VIN # IS NOT INCLUDED BECAUSE THEY ONLY PAID ON THE VIN NUMBERS THAT WERE IN THE SUIT. BMW OF N AMER. DID NOT ADD VIN# OF OTHER CARS THAT WERE NOT IN THE SUIT. I WAS NEVER CONTACTED AND DID NOT KNOW ABOUT MY CAR. I AM TOLD I CAN JUNK IT AND BUY A NEW CAR. I TOOK CARE OF MY CAR FOR EVERYTHING AND NOW MY CAR IS JUST GONE AND THEY ARE NOT WANTING TO HELP ME FIX IT. BMW OF N AMERICA DID NOT OFF ANY GOODWILL ON THE REPAIR NOR MAKE IT A RECALL ISSUE. THEY JUST SETTLED THE CASE FOR THE CARS KNOWN AT THAT TIME AND THE REST OF US CAN JUST GO POUND DIRT! I NOW AM WITHOUT A CAR OR TRANSPORTATION AND BRAMAN MOTORCARS TRIED TO TAKE ADVANTAGE OF ME WITH QUOTING ME HIGH PRICES ON A NEW CAR, THAT I CANNOT AFFORD. PLEASE HELP. NO ONE THAT KNOWS ME OR MY CAR CAN BELIEVE THIS HAS HAPPENED TO MY CAR BECAUSE OF HOW WELL I TAKE CARE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139623October 11, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 MINI COOPER. AFTER THE CONTACT PARKED THE VEHICLE, SHE WAS ALERTED TO THE ODOR OF SMOKE DURING THE NIGHT. THE CONTACT APPROACHED THE VEHICLE, QUICKLY DISCONNECTED THE BATTERY, AND ROLLED THE VEHICLE HALFWAY DOWN THE DRIVEWAY OUT OF THE GARAGE. THERE WAS A TREMENDOUS AMOUNT OF HEAT FROM THE ENGINE, BUT THE VEHICLE COOLED DOWN. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN ELECTRICAL FIRE FROM THE STEERING WHEEL PUMP AND MASSIVE REPAIRS WERE NEEDED, WHICH WOULD TOTAL APPROXIMATELY $3,500. THE MANUFACTURER WAS CALLED AND STATED THERE WAS NO RECALL ON THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE INSURANCE COMPANY WAS CONTACTED. THE MANUFACTURER OFFERED TO COVER THE $500 DEDUCTIBLE FOR THE MECHANIC TO PERFORM THE REPAIRS THAT THE CONTACT WOULD HAVE TO PAY FOR IF THEY DECIDE NOT TO COVER THE CLAIM. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11133584October 5, 2018
POWER TRAIN
THERMOSTAT HOUSING BEGAN TO LEAK, THE PART IS PLASTIC AND HAD BECOME CRACKED UNDER NORMAL WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133350October 4, 2018
UNKNOWN OR OTHER
VEHICLE CAUGHT FIRE, WHILE I WAS DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11133209October 3, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
LIGHT IS COMING ON AND TRANSMISSION SHIFTS SMOOTHLY BUT WHEN YOU DECELERATE IT BUCKS DOWN. IT HAPPENS ANYWHERE ON THE ROADS WHEN DRIVING AND YOU DECELERATE. THE LIGHT THAT INDICATES ISSUE WITH TRANSMISSION, IN THE BOOK IT SAYS I WON'T BE ABLE TO SHIFT OUT OF PARK BUT THERE IS NO ISSUE SHIFTING OUT OF PARK, SO NOT SURE IF IT IS CONSIDERED ELECTRICAL OR IF IT IS POWERTRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132237September 29, 2018
ENGINE
ENGINE LOST POWER ON HIGHWAY. TIMING CHAIN LOOSENED, CAUSED SEVERE ENGINE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132071September 28, 2018
ENGINE
PURCHASED FROM CARMAX (11/18/17), NEVER INFORMED OF CLASS ACTION LAWSUIT INVOLVING THE TIMING CHAIN WITH THIS VEHICLE. AFTER ONLY 4 MONTHS AND ONLY A FEW HUNDRED MILES, THE PROBLEMS BEGAN. FIRST TRIP TO MECHANIC, THE ENGINE VALVE COVER WAS FOUND TO BE CRACKED. REPLACED FOR JUST OVER $700. LESS THAN 10 MONTHS LATER AND WELL UNDER 2000 MILES, I WAS IN TRANSIT TO WORK, ON THE HIGHWAY OFF RAMP AND THE MINI SHUT DOWN COMPLETELY, WOULD NOT START BACK UP. HAD TO BE PUSHED OFF THE ROAD. TOWED BACK TO AUTO MECHANIC AND ANOTHER $200 TO FIND THE GUIDE TO TIMING CHAIN BROKE OFF, CAUSING ENGINE FAILURE. MINI WAS TOWED BACK TO CARMAX TO FIND THE ENGINE NEEDS REPLACED, BUT WILL HAVE TO BE REPLACED WITH THE SAME TYPE OF ENGINE, WHICH CAN CAUSE THE SAME PROBLEM TO HAPPEN AGAIN AND AGAIN. SENIOR TEAM AT CARMAX IS CURRENTLY EVALUATING MY CASE. POSSIBLE BUY BACK OF VEHICLE, STILL AWAITING A VERDICT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131975September 27, 2018
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. AFTER PARKING AND TURNING THE VEHICLE OFF, THE FRONT DRIVER AND PASSENGER DOORS WOULD NOT UNLOCK AND THE DOORS COULD NOT BE OPENED. AFTER MAKING SEVERAL ATTEMPTS TO UNLOCK THE DOORS, THE CONTACT HAD TO CLIMB TO THE REAR SEATS TO EXIT THROUGH THE REAR DOOR. THE CONTACT REPLACED A FUSE THAT ENABLED THE FRONT PASSENGER SIDE DOOR TO UNLOCK, BUT THE FRONT DRIVER SIDE DOOR REMAINED LOCKED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131115September 25, 2018
ENGINE
WATER PUMP FAILED AT 84,000 MILES CAUSING ENGINE TO STALL ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130775September 22, 2018
ENGINE
MY ENGINE LIGHT CAME ON AND WHILE ON THE FREEWAY, THE CAR SLOWED TO 19 MPH, THEN DIED. I WILL NEED A NEW TIMING CHAIN, ENGINE, AND MORE. THIS CAR IS NEW TO ME FROM A USED CAR DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130503September 20, 2018
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER, ENGINE
TURBO COOLANT PUMP - LAST YEAR MY CAR SMELLED LIKE BURNT RUBBER AND SMOKE BEGAN COMING OUT OF THE TAILPIPES. THE SMOKE WAS SO BAD, THE CAR LOOKED LIKE IT WAS ON FIRE. I TOOK IT TO A BODY SHOP TO GET IT FIXED AND THE SMOKE STOPPED. ABOUT 9 MONTHS LATER, I WAS PARKED WITH THE CAR ON. THE RUBBER SMELL AND SMOKE APPEARED AGAIN. I TOOK IT TO A MECHANIC WHO SAID IT WAS THE COOLANT PUMP FOR THE TURBO. HE SAID THERE HAD BEEN A RECALL FOR IT. I LOOKED UP THE RECALL, BUT MY VIN WAS NOT INCLUDED. MY CAR IS HAVING THIS EXACT PROBLEM AND MINI WILL NOT FIX IT. IT COSTS $3300 FOR ME TO FIX, WHEN CLEARLY, IT IS A MINI MANUFACTURING PROBLEM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11130381September 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL. I LIVE IN NEWPORT, WA. I AM APPROXIMATELY 6 - 7 HOURS FROM A MINI DEALER IN SEATTLE/TACOMA. MY CLOSEST CITY IS SPOKANE, WA. I HAVE A GREAT CERTIFIED MECHANIC WHO DOES ALL OF MY REPAIR WORK BRANDON MARTIN OF MARTIN'S AUTO SERVICE, SPOKANE, WA, WHO IS COMPETENT AT WORKING ON MINI-COOPERS. IT IS UNREASONABLE TO REQUIRE THAT I MAKE A TRIP TO SEATTLE FOR THIS REPAIR. I AM WILLING TO HAVE THE REPAIR DONE HERE AND BE REIMBURSED, BUT MINI WILL NOT ALLOW THAT. THEY ARE REQUIRING EXTREME TRAVEL AND EVEN AN OVERNIGHT STAY TO ABIDE BY THEIR OWN RECALL REGULATIONS. THEY DO SEEM TO MAKE THE RULES TO SUIT THEMSELVES; BECAUSE IF I HAD MADE THIS REPAIR PRIOR TO THE RECALL, THEY WOULD HAVE REIMBURSED ME, BUT NOW I CANNOT HAVE THE REPAIR DONE WITHOUT EXTREME ADDED EXPENSES INCURRED. DUE TO THE CIRCUMSTANCES OF EXCESS TRAVEL, I RESPECTFULLY REQUEST THAT I AM ABLE TO MAKE THE RECALL REPAIR AND BE REIMBURSED FOR THE COST. THIS IS NECESSARY FOR MY SAFETY. DUE TO THE COMPANY'S UNREASONABLE RULE, I AM AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129929September 17, 2018
STEERING
POWER STEERING HAS BEEN AN ISSUE OVER A YEAR OR TWO. NO TOTAL FAILURES BUT IT DOES NOT QUALIFY AS POWER STEERING. THE COOLING FAN DOES NOT WORK. STEERING IS NOT GOOD....FOR POWERED STEERING THAT IS. SLOW SPEED STEERING IS HORRENDOUS AND NON EXISTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128402September 10, 2018
ENGINE
AUXILIARY WATER PUMP FAILURE. SAME ISSUE WITH OTHER IDENTICAL CARS WITH A RECALL BUT THIS ONE IS NOT LISTED. RECALL NUMBER FOR THIS IS 18V248000. THE SAME ISSUE IS HAPPENING WITH MY CAR BUT MINI SAYS IT ISN'T LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128523September 10, 2018
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
PASSENGER SIDE AIR BAG, WHEN A PERSON IS SITTING IN THE SEAT, THE AIR BAG SENSOR INDICATES THE AIR BAG IS NOT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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