MINI Cooper Complaints

4,588 consumer complaints on file.

#11233051July 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE DRIVING 35 MPH, THE CONTACT STOPPED AT A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. THE CONTACT STATED THAT UNKNOWN WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. AFTER MULTIPLE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE VEHICLE WAS TOWED TO BMW OF SAN ANTONIO (LOCATED AT 15507 W IH 10, SAN ANTONIO, TX 78249, (210) 732-7121) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 37,816.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232449July 16, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 MINI COOPER. WHILE DRIVING, THE PASSENGER AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO MINI OF BEDFORD (LOCATED AT 209 S RIVER RD, BEDFORD, NH 03110, (833) 785-4497) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPROGRAMMED. THE CONTACT ALSO WAS INFORMED BY THE TECHNICIAN THAT THE PASSENGER SEAT WOULD NEED TO BE REPLACED IF THEY REMOVED IT TO REPROGRAM THE AIR BAG SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231603July 13, 2019
POWER TRAIN
HELLO, I AM THE ORIGINAL OWNER OF A 2014 MINI COOPER COUNTRYMAN PURCHASED NEW FROM IRVINE MINI, IRVINE CALIFORNIA, ON MY WAY HOME TO SAN DIEGO FROM THE PURCHASE THE REAR PASSENGER WINDOW STOPPED WORKING, I PULLED OVER CALLED THE DEALERSHIP AND WAS TOLD TO GO IN THE NEXT DAY FOR REPAIR, IT WAS REPAIRED THE NEXT DAY, ELECTRICAL FAILURE. 2014, NEXT WAS THE ENGINE WOULD STAY ON WHEN THE KEY WAS REMOVED, DEALERSHIP X 3 BUT THEY COULD FIND NOTHING, 2ND YEAR WAS DRIVING UPHILL CITY STREETS AND CAR LOST POWER, STARTING SMOKING, PULLED OVER AFTER RESTING CAR WAS DRIVABLE, DEALERSHIPS COULD FIND NOTHING WRONG, WE NEVER RECEIVED ANY NOTICE FROM OUR DEALERSHIP INFORMING US OF FAULTY TRANSMISSION. MY CHECK ENGINE LIGHT NEVER CAME ON BUT CAR STARTED LOSING POWER A FEW WEEKS AGO. I RECENTLY TOOK IT TO DEALER WHO TOLD ME THE TRANSMISSION HAS TO BE REPLACED, IT WASN'T A COMPUTER GLITCH AND THESE TRANSMISSIONS CANNOT BE SERVICED. WHAT DO I DO NOW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231627July 13, 2019
ENGINE
THERMOSTAT & HOUSING PLUS WATER PUMP HAVE BEEN REPLACED. CAR STILL RUNS TEMPS IN EXCESS OF 230 BEFORE FAN WILL COME ON. I AM FEARFUL THE ENGINE MAY GET ON FIRE DUE TO HEAT AND THEREFORE, I AM NOT DRIVING IT. TOOK IT TO THE DEALER AND THEY REMOVED 2 RELAYS, ONE OF WHICH CONTROLLED THE ENGINE FAN. I REPLACED THE RELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231207July 12, 2019
STEERING
BOUGHT THIS CAR FOR 16 YR OLD DAUGHTER. STEERING WAS CUTTING OUT WHILE DRIVING TOOK CAR TO MINI OF DALLAS RECALL WAS DONE ON HARNESS, PUMP, COOLING FAN. NEXT WEEK NO STEERING AGAIN WHILE DRIVING TOOK CAR BACK. MINI STATED DRIVE BELT BROKE AND WAS REPAIRED FOR 260.00. 3 DAYS LATER WAS CALLED AT A 11:30 AT NIGHT MY DAUGHTER STATING THE STEERING HAD CUT OUT AGAIN. I DON'T WANT MY DAUGHTER IN THIS CAR OR ANYONE ELSE FOR THAT MATTER WHAT SHOULD I DO WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230307July 8, 2019
STEERING
THE CAR WAS IN MOTION WHEN SUDDENLY THE STEERING WHEEL BECAME VERY HARD AND THE DRIVER LOST CONTROL, ALMOST CAUSING AN ACCIDENT. THERE HAS BEEN A RECALL FOR MINI COOPER S VEHICLES (15V-XXX SAFETY RECALL) INVOLVING THE ELECTRIC-HYDRAULIC POWER STEERING SYSTEM. THE RECALL INCLUDES 2002-2005 MODELS, AND EXTENDS THE WARRANTY UP TO 13 YEARS OR UP TO 150,000 MILES. OUR VEHICLE FALLS UNDER THOSE REQUIREMENTS, AND IS A 2005 MODEL AND HAS 69,751 MILES, YET WE WERE TOLD THAT THERE ARE NO EXISTING RECALLS FOR OUR VEHICLE, EVEN THOUGH WE SUSPECT THAT THE INCIDENT WE HAD INVOLVES THE HYDRAULIC STEERING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230081July 8, 2019
ENGINE
THE WATER PUMP IN THE CAR FAILED WITHOUT WARNING OR CHECK ENGINE LIGHT COMING ON, CAUSING IMMEDIATE OVERHEATING AND THE HEAD GASKET ON THE ENGINE TO BLOW. MINI REFUSED TO FIX THE CAR, AS THEY SAID IT WAS OUT OF WARRANTY, DESPITE THE FAULTY WATER PUMP BEING THE CAUSE OF THE OVERHEATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229943July 7, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL: THE WARNING LIGHT IS ALWAYS ON THE PAST 6 MONTHS SAYING MY AIRBAG ON PASSENGER SIDE IS NOT OPERATIONAL. MINI DEALERS WANT TO CHARGE ME $145 PLUS TO CHECK IF THE AIRBAG IS DEFECTIVE. DON'T THEY HAVE TO CHECK THIS AT NO CHARGE FOR ME? I AM VERY CONCERNED FOR MY PASSENGERS, BUT CANNOT AFFORD TO DO THIS.REPAIR SHOP SAID RF SEAT OCCUPANCY SENSOR NEEDS REPLACEMENT. COST $1082. ADVISED ME TO CHECK WITH YOU IF THAT IS COVERED BY MINI. ISSUE #2: HAD TO REPLACE ALL 4 FAULTY IGNITION COILS. SERVICED THROTTLE BODY. COST ME MANY $$$$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228472June 30, 2019
AIR BAGS
ALL MODELS FROM 2005 ONWARD HAVE BEEN RECALLED, YET EARLIER MODELS HAVE THE SAME PROBLEMS WITH NON FUNCTIONING AIRBAGS. THE AIRBAG WARNING LIGHT IS ON CONTINUALLY, AND THERE ARE KNOWN PROBLEMS WITH WIRING, PRESSURE MATS AND CONNECTORS IN THESE VEHICLES. BMW IS INTENTIONALLY IGNORING THESE ISSUE. MY OWN PERSONAL VEHICLE HAS THIS PROBLEM AND AS A GOVERNMENT MANDATED SAFETY DEVICE I BELIEVE THAT EARLIER MODELS OF MINI COOPERS SHOULD BE INCLUDED IN THE RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228391June 29, 2019
AIR BAGS
THE PASSENGER SEAT AIR BAG SENSOR MAT IS FAULTY. THIS ISSUE WAS LISTED AS A RECALL ON PREVIOUS MODELS OF MINI COOPERS FROM NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223064June 27, 2019
ENGINE
MY CAR STARTED OFF WITH A ROUGH IDLE AND OCCASIONALLY WOULDN'T START. THE ENGINE LIGHT CAME ON AND THE CAR BECAME JERKY WHILE DRIVING. IT HAS SUDDEN SPURTS WHEN IT WANTS TO TAKE OFF. I RAN THE CODE AND GOT P0012. FROM THERE I HAVE REPLACED MULTIPLE PARTS BUT I THINK I LANDED ON THE TIMING CHAIN. I KNOW THERE WAS A SETTLEMENT WITH THESE YEARS BUT FOR SOME REASON THIS PARTICULAR MODEL WASN'T INCLUDED IN THE SETTLEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222671June 26, 2019
STEERING
SO I BOUGHT A 2002 MINI COOPER LESS THAN A YEAR AGO AND IT CURRENTLY HAS 74K MILES AND ATTEMPTING TO PULL INTO A PARKING SPOT AT THE GROCERY MY STEERING GOES COMPLETELY OUT WHILE I WAS TRYING TO TURN INTO MY SPOT AND RIPPED OFF A BLACK MOLDING THAT GOES OVER THE FRONT PASSENGER WHEEL AND A SIGNIFICANT DING AND SCRATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222428June 25, 2019
UNKNOWN OR OTHER
THE VEHICLE STARTS INTERMITTENTLY. THE IMMOBILIZER OF THE VEHICLE DOES NOT DETECT THE PRESENCE OF THEY KEY FOB IN THE SLOT AND THEREFORE WONT START THE VEHICLE. THESE EVENTS HAPPEN INTERMITTENTLY. ONE INSTANCE WAS IN A GASOLINE STATION. I STOP THE ENGINE AND REFUELED. WHEN IT WAS OVER I COULDNT GET THE CAR TO START BECAUSE THER WAS NO RESPONSE FROM THE CAR. I TRIED TO INSERT/EJECT THE KEY FOB IN ITS SLOT AND AFTER COUNTELESS AND MORE THAN THIRTY MINUTES WAS ABLE TO GET IT STARTED. ONE TIME , I WENT GROCERY SHOPPPING AND WHEN I WAS DONE WHEN BACK TO THE CAR AND IT WOULDN'T START. KNOWING THAT THIS HAS BEEN HAPPENING , I DID THE INSERT/EJECT OF KEY FOB IN ITS SLOT COUNTLESS NUMBER OF TIMES. I DID THIS FOR OVER AN HOUR BEFORE I GOT A RESPONSE FROM THE CAR AND GET IT STARTED. MY WIFE IS AFRAID TO DRIVE THIS CAR BECAUSE SHE MAY GET STUCK IN THE MIDDLE OF NOWHERE. IF THERE IS A MEDICAL EMERGENCY AND THIS IS THE ONLY CAR AVAILABLE, IT WOULD BE BETTER OFF TO JUST WAIT FOR THE AMBULANCE THAN ATTEMPT TO BRING THE PERSON NEEDING MEDICAL ATTENTION TO THE HOSPITAL IN THIS CAR BECAUSE YOU MAY GET STUCK IN THE MIDDLE OF NOWHERE. ANY ROAD TRIP THAT WILL GET YOU 100 MILES AWAY FROM YOUR PLACE OR DRIVING AT NIGHT IS A SAFETY RISK BECAUSE YOU MAY RUN OUT OF FUEL AND REFUEL AT A REMOTE GASOLINE STATION BUT THEN YOU CANT GET THE CAR TO START AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222097June 24, 2019
UNKNOWN OR OTHER
I HAD JUST EXITED ONTO THE HIGHWAY AND HAD NOT EVEN MADE IT TO THE NEXT EXIT RAMP, WHEN MY SUNROOF EXPLODED. IT SOUNDED AS IF A GUN SHOT HAD GONE OFF IN MY CAR. WE WERE HIT WITH SHARDS OF GLASS AS THE GLASS DID NOT SHATTER INTO SMALL PIECES. GLASS PIECES WERE 1+ INCHES LONG AND 1+ INCHES WIDE. WE HAD NO VEHICLES NEXT TO US. WE DID NOT FIND ANY DEBRIS IN THE CAR OR ON THE ROOF OF THE CAR EXCEPT FOR SHATTERED GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221055June 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE WAS IN MOTION AT 55-60 MPH. VEHICLE CUT OFF AND WOULD NOT START OR TURNOVER. 15 MINUTES OF REST AND CAR WAS STARTED AND RPMS WERE FLUTTERING. MINI COOPER OF GRAND RAPIDS STATED THE TIMING CHAIN WAS "MOST LIKELY" "OUT". THEY ALSO STATED NO GOODWILL ASSISTANCE COULD BE PROVIDED WHILE ACKNOWLEDGING THE WINDOW, FOR A PREVIOUS LAWSUIT INVOLVING THEE 2009 MINI COOPER S, WAS CLOSED AND THE DEFECTIVE TENSIONER AND GUIDE RAILS (TO INCLUDE ENGINE DESIGN) WERE STILL IN MY MINI COOPER. CAR HAS STARTED ONCE SINCE BUT WILL NOT STAY RUNNING. OTHER CASES OF FUEL PUMPS FAILING ON SAID MODEL WERE ACKNOWLEDGED BUT "NO RECALLS HAVE BEEN ISSUED" SAID MINI, THUS NOT WARRANTING ANY REPAIR OR CONCERN FOR MY FAILED MINI. REPAIR ESTIMATE WAS 3,985$. AFTER MENTIONING THE PREVIOUS LAWSUIT DURING 2015, A 'RANDOM' DISCOUNT WAS ANNOUNCED OF 10-15% TO BRING SAID TOTAL TO EST. 2,900$. MY 2009 MINI COOPER S HAS HAD IDLE AND RPM ISSUES/FLUCTUATIONS FOR A COUPLE MONTHS AFTER PREVIOUS OWNER HAD JUST REPLACED THE TIMING CHAIN ASSEMBLY IN JANUARY OF 2019 WITH GENUINE MINI REPLACEMENT PARTS (FACTORY PARTS CAUSING THE SAME FACTORY DEFECT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218906June 10, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
THE SEAT SENSOR FOR THE PASSENGER AIRBAG WAS REPLACED ONCE UNDER A RECALL. AFTER 2 YEARS, IT HAS FAILED AGAIN. THE DEALER STATED THAT THERE IS ONLY A TWO YEAR WARRANTY ON TEH PART. IT IS A SAFETY ISSUE THAT MAKES THE CARE UNSAFE AND UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218600June 8, 2019
POWER TRAIN
THE CARS TRANSMISSION JUMPS OUT OF 1ST GEAR WHEN TURNING ONTO A CITY STREET OR ACCELERATING FROM A STOPLIGHT ON A CITY STREET. I WAS ALMOST REAR ENDED 3 TIMES THIS WEEK AND IT'S VERY DANGEROUS. THIS HAS HAPPENED NUMEROUS TIMES THIS PAST WEEK AND IS A DOCUMENTED PROBLEM WITH THE 2015 MINI COOPER S MANUAL. MY CAR ONLY HAS 25,400 MILES ON IT. THE WARRANTY JUST EXPIRED ON 05/18/2019 (OUT BY DATE) THIS MONTH AND THE DEALER REFUSES TO REPAIR THE PROBLEM UNDER WARRANTY. IF THIS IS A DOCUMENTED PROBLEM, WHY DOESN'T THE DEALER TAKE THE STEPS TO FIX IT PROPERLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210887May 30, 2019
ELECTRICAL SYSTEM
FOR THE PAST YEAR, ALL EXTERNAL LIGHT WIRING HAS MELTED. FIRST INSTANCE 5/24/18 BOTH LICENSE PLATE BULBS SHORTED, SECOND INSTANCE 10/26/18 DRIVERS SIDE HEADLIGHT BULB CONNECTOR INSIDE LIGHT MELTED, THIRD INSTANCE 5/21/19 PASSENGER SIDE HEADLIGHT BULB WIRING HARNESS MELTED, FOURTH INSTANCE AND CURRENT 5/30/19 RIGHT TAILLIGHT BULB WIRING MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210203May 27, 2019
STEERING
I HAVE BEEN DRIVING MINI S 2007 FOR MORE THAN A YEAR WITH NO SERIOUS ISSUES OTHER THAN ONE CHECK ENGINE LIGHT ISSUE, WHICH WAS RESOLVED SIMPLY BY A MECHANIC CHECK AT BMW SERVICE CENTER. ON SUNDAY EVENING MAY 26, 2019, AS I WAS PLANNING TO GO OUT, I OBSERVED THE STEERING ALERT SIGN ON. I TRIED RESTARTING AND SHUTTING OFF ENGINE MULTIPLE TIMES THINKING IT MAY BE AN ELECTRONIC ABERRATION WHICH MAY BE KICKED AWAY BY BRUTE FORCE OF RESTARTING THE IGNITION. AFTER 30-45 MINUTES OF THIS FRUITLESS EXERCISE, I TURNED MY ATTENTION ONLINE WHERE I FOUND NUMEROUS AUTO BLOGS OF STARTING THE CAR WITH JUMPERS BATTERY TO REPLACING POWER STEERING FLUID. SINCE MINI SERVICE WAS CLOSED, I HAD TO SEEK HELP FROM MY INSURANCE COMPANY. THEY SENT A PERSON AFTER TWO HOURS TO USE JUMPERS, BUT THAT DID NOT HELP EITHER. WE WERE ABLE TO CHECK THE POWER STEERING FLUID , AND THAT WAS ALSO FULL TO THE MARK. ON FURTHER RESEARCH ONLINE, I DISCOVERED TO MY UTTER DISAPPOINTMENT THAT MINI COOPERS HAVE BEEN PLAGUED WITH POWER STEERING ISSUES DUE TO INHERENT FLAW OF PLACEMENT AND DESIGN OF POWER STEERING PUMP. IT IS VERY WELL DOCUMENTED ACROSS REPUTED CAR JOURNALS/MAGAZINES THAT THE POWER STEERING PUMP FAILURE WILL DEFINITELY HAPPEN IN MINI COOPERS, AND THE ONLY VARIABLE IS THE TIME. I WAS THOROUGHLY CRESTFALLEN GIVEN I HAD PLACED SO MUCH TRUST IN THE BRAND AND THE QUALITY OF MINI COOPER. THE PURPOSE OF THIS COMPLAINT IS TWO PRONGED- ONE IS OBVIOUSLY TO HIGHLIGHT THE PROBLEM ONCE AGAIN AND MAKING SURE MINI ENGINEERS SOLVE THIS PROBLEM IN THEIR ENGINEERING DESIGN PROCESSES. SECOND- IS TO REQUEST TO HAVE THE POWER STEERING ISSUE FIXED IN MY CAR BY MINI. GIVEN THAT THE ISSUE HAS BASIS IN THE INHERENT FLAW OF THE DESIGN, I BELIEVE MINI COOPER WILL WAIVE OFF THE COST OF SERVICES AND PARTS TO GET THIS ISSUE FIXED. THIS IS NOT USUAL WEAR AND TEAR WHOSE COSTS SHOULD BE BORNE BY THE CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209703May 24, 2019
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 MINI COOPER S. WHILE DRIVING AND ATTEMPTING TO STOP, THE VEHICLE ACCELERATED. THE VEHICLE WAS TOWED TO FREEPORT MINI COOPER (280 SUNRISE HWY, FREEPORT, NY 11520, (516) 665-1246) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND HAD A SPECIALIST EXAMINE THE VEHICLE; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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