MINI Cooper Complaints

4,588 consumer complaints on file.

#11546474September 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper Clubman. The contact stated while driving at an undisclosed speed, the footwell control module became inoperable. The contact stated that the window motors, the turn signals, and the headlights were inoperable. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the footwell control module needed to be replaced and re-coded. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V337000 (Electrical System). The failure mileage was approximately 45,735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546035September 22, 2023
FUEL/PROPULSION SYSTEM
Fuel tank causes gas pump to click off after dispensing a tenth gallon of gasoline. Gas spills from gas tank while removing pump creating a safety and environmental hazard. Fuel tank will not accept gas at pump. No warning lamps, messages, or symptoms were present prior to the failure. Mini Cooper dealership stated that service valve in tank has failed and entire fuel tank must be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545167September 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545174September 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Mini Cooper. The contact stated that the vehicle failed to start up after several attempts. There was no warning light illuminated. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed. The contact was informed that water had entered the vehicle from the front passenger’s side footwell, causing damages to the junction box electronics and the footwell module. The contact was also informed that the VIN was not covered under NHTSA Campaign Number: 23V337000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 72,308.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545250September 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2009 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the parking brake warning light and the tire pressure warning light was illuminated. Additionally, the contact stated that after the front driver’s and passenger side doors were closed, the windows failed to readjust. The vehicle was not diagnosed or repaired. An undisclosed dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545069September 17, 2023
ELECTRICAL SYSTEM
My 2010 Mini Clubman was recalled in May 2023 because of possible corrosion in the electronics in the driver’s side footwell, which could lead to a “thermal event”. We are now half way through September 2023, which is 5 months later and Mini says they are still working on a solution. They also haven’t issued any advice on whether it is safe to drive the car. Five months is too long to wait for a solution to a potentially dangerous problem. I’m reporting a complaint because Mini are taking too long to come up with a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544760September 15, 2023
ELECTRICAL SYSTEM
My vehicle started smelling intensely like burning plastic which filled the compartment. I brought it immediately to the repair shop. I had it towed in. It was apparent something was on fire. When I got to the repair shop (not mini) the electrical components for the interior, turn signals and windows) had failed and smoldered. There were no warning lights. I was told that there was a recall for the Footwell Module and that this had caused the problem. I never received a letter for the recall. The car is registered in California but was first sold in New York and so it qualifies for the recall but when I look up my VIN it says no recalls. The part has failed, and they have told me they have no replacement part yet so my car is now sitting with a car cover with the windows rolled own because they cannot roll up without the Footwell Module. Mini says they have no solution. I had to buy a new car. This was not an easy expense for me as I have limited income due to a disability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544647September 14, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driving, my turn signals, power windows and lights stopped working. I believe this is due to the Footwell Module recall, but the dealer will not replace the module because there isn't a remedy for the recall. It's been 5 months now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544322September 13, 2023
ELECTRICAL SYSTEM
The footwell control module has failed in my Mini which was discovered when it went in for service due to a multitude of dash lights coming on at start up and issues with getting the car to start. I was getting dash lights for to warn that the headlight control motors were off and then the headlights began to flicker around and then shut themselves off, the ABS brake system was off, traction control was off, the AC temperature was not holding a temperature and instead would swing constantly, and I would get a clicking noise in the passenger dash area when it failed to start. When it went in for service, they found that footwell control module was corroded due to water infiltration at some point. Previous to this, I had had an issue with water getting into the floorboards after heavy rains, contacting my local Mini dealership, I was informed to check the drain lines on the sunroofs of my car as this can become clogged and cause water to come into the interior of the car. These drain lines are known to introduce water to the location of the footwell control module to the point that other models of this same year have already had a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544342September 13, 2023
ELECTRICAL SYSTEM
The contact's son owns a 2010 Mini Cooper Hardtop. The contact stated that the windows failed to roll down, and the turn signals and the headlights were inoperable. Additionally, the check engine warning light was illuminated. The vehicle was taken to several independent mechanics, where it was diagnosed that the footwell control module (FRM) was severely corroded. The contact later received NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a temporary repair and she would later receive reimbursement. The local dealer was contacted, and an appointment was scheduled for temporary repair; however, the manufacturer informed the contact that they would no longer provide reimbursement for any repairs completed prior to the safety recall because the vehicle was drivable despite the safety failures. The vehicle had not yet been repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544198September 12, 2023
SEATS, AIR BAGS, ELECTRICAL SYSTEM
trouble code: 93C3 ACSM/MRS: Seat-occupancy detector, passenger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543324September 8, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Changed out the battery and now my windows and lights and locks are not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542869September 6, 2023
AIR BAGS
No incident yet. The airbag passenger side sensor keeps coming on constantly and I don't know if it is going to deploy or what. No one is sitting in seat but sensor constantly ringing. Started approximately 2-3 months ago intermittent and now happens daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542960September 6, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE
When the vehicle computer detects low voltage all turn signals, lights and instrument cluster immediately fail and do not turn back on. The Foot Well Module (FWM) or Foot Rest Module (FRM) computer becomes corrupt and deletes data from the module. This becomes a major safety hazard as a nighttime failure occurred causing several near accidents due to inability to signal to other vehicles. This is a known issue with Mini and they released an extended service bulletin knowing the factory footrest modules were manufactured incorrectly. Vehicles falling outside the initial warranty period are prone to safety risks when this occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542290September 2, 2023
STEERING, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
When I plugged my phone cord into the USB port on the Click and Drive while the car was on but stationary, the screen indicated that the stabilization system was resetting. I promptly unplugged the cord and notifications started popping up on the screen. There were 4: steering assist not working, drive with care; stability control not working, drive with care; front collision detector not working; I do not recall the fourth notice. I was parked at a Starbucks 2+ hours from home so decided to try driving around parking lot hoping to continue journey. The steering was inoperable and all I could do was pull straight out of parking space and go straight back in. Turned car off, waited about 5 minutes and turned car back on, no change, no steering. Waited 3 hours for AAA tow and finally impatient, tried turning car on again. All notices cleared and I drove car home without incident (150 miles). My local Mini dealer said it was a wiring issue and they fixed it. Salesman at same dealer, who sold me the car 9 days before the incident, admitted he had heard of similar incident with Click and Drive once before, about a year ago. If I had plugged the cord in while I was driving I would likely have been unable to control the car in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542058September 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Mini Cooper Convertible. The contact stated that the turn signal became inoperable, and the windows failed to roll up or down. The contact stated there was an unknown red warning light illuminated. The message to "Take Vehicle to BMW Dealer Immediately" was displayed. The vehicle was taken to the local dealer, who stated that the vehicle was not covered under a recall. The vehicle was diagnosed, and it was determined that the foot well control module needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 56,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542137September 1, 2023
ELECTRICAL SYSTEM
While driving on freeway in 109 degree temp the service engine light came on. Proceeded with trip home (approx 2 hrs). Made a service appt online with Mini of Stevens Creek which was for 3 days later. Upon inspection it was found that vehicle had multiple problems. Service Advisor would not allow me to drive vehicle home while awaiting parts that were on B/O. Estimated it could be as long as 2 months before repaired because there were 391 units coming in next delivery but my vehicle was number 403 on the list requiring this part and would have to wait for the following months delivery. I was quite alarmed of the repairs needed since my vehicle has <28,000 miles and well maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541690August 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541123August 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541203August 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2009 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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