Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#867952August 16, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND HEARD A LOUD THUMPING NOISE. RIGHT REAR TIRE TREAD HAD SEPARATED. THERE WAS NO SIDEWALL , AND TREAD WAS STRANDED. ACTUALLY, THEY WERE DRIVING ON THE RIM. TIRE WAS FIRESTONE WILDERNESS #AT. THERE WERE NO INJURIUES, AND THEY HAD TO REPLACE THE TIRE AND RIM. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#727956August 15, 2000
TIRES:TREAD/BELT
THERE WAS NO CRASH INVOLVED. THE PROBLEM WAS NOTICED WHEN WE HEARD ABOUT THE RECALL ON THE FIRESTONE TIRES (WILDERNESS AT) MANUFACTURED IN DECATUR, IL. UPON EXAMINING OUR TIRES, TO SEE IF THEY WERE THE ONES MANUFACTURED IN DECATUR, IT WAS OBSERVED THAT ALL THE TIRES WERE SPLITTING, ON BOTH INBOARD AND OUTBOARD SIDES, WHERE THE SIDEWALLS MEET THE TREAD. THE SPLITS WENT AROUND THE ENTIRE TIRE. IT IS MY BELIEF THAT THERE IS A FAULT IN THE TIRE DESIGN ITSELF, AND NOT IN JUST THE TIRES MANUFACTURED AT THE DECATUR, ILLINOIS PLANT. *AK( DOT NUMBER: VNHL1PY367 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727993August 15, 2000
TIRES:TREAD/BELT
ONE HIGH SPEED BLOW-OUT; AND A SECOND TIRE ALSO SEPARATED( DOT NUMBER: TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867804August 15, 2000
TIRES
FIRESTONE WILDERNESS/AT TIRES ON THIS VEHICLE, SIZE P235R75/15 HAVE BEEN REPLACED 4 TIMES DUE TO SIDEWALL AND TREAD SEPARATION. THIS HAPPENED WHENEVER CONSUMER TRAVELED TO FLORIDA, AND ARIZONA. FIRESTONE HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867824August 15, 2000
TIRES:SIDEWALL
CONSUMER HAD CHANGED THE FOUR SET OF TIRES BECAUSE OF CRACKS ON THE TIRE SIDEWALLS. FIRESTONE P235/75R15 WILDERNESS DOT W2HLIPY457. *AK THE FIRESTONE REPRESENTATIVE HAD INSPECTED THE TIRES AND FOUND NO PROBLEM. APPARENTLY THE PROBLEM COULD NOT BE SEEN UNTIL THE TIRES ARE REMOVED FROM THE RIM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727919August 14, 2000
TIRES:TREAD/BELT
TRAVELING SOUTH ON I-84 IN NORTHERN UTAH AT 75 MPH WHEN TIRE TREAD INSTANTLY AND COMPLETLEY SEPARATED FROM THE TIRE. FOUR OF THE FIVE ORIGINAL EQUIPMENT TIRE THAT ARE CURRENTLY ON THE VEHICLE ARE FROM THE W2 PLANT, SO THERE IS A HIGH PROBABILITY THAT THE FAILED TIRE WAS ALSO FROM W2. *AK( DOT NUMBER: W2 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553720August 14, 2000
TIRES
VEHICLE HAD TIRE SEPARATION (FIRESTONE) . YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727780August 13, 2000
TIRES
TIRES WERE REPLACED SINCE THERE WERE SIGNS OF HUNKS OF TIRE BEING THROWN FROM THE TIRE. THERE APPEARED TO BE EVENELY SPACED STRESS MARS IN THE TIRE. I FEARED FOR MY SAFETY AND HAD THEM REPLACED IN JANUARY.*AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727613August 11, 2000
TIRES
360 DEGREE CRACKS 5/32 & 3/32 DEEP ALL TIRES---FIRESTONE REFUSES TO INCLUDE IN RECALL. I HAVE THE TIRES AND CAN PROVIDE THEM TO YOU FOR ANALYSIS.( DOT NUMBER: VNHL TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727615August 11, 2000
TIRES
TIRES WERE INSPECTED BY FIRESTONE & FOUND TO BE DEFECTIVE. FIRESTONE SAID THESE TIRES ARE NOT ON RECALL LIST BUT SAID THAT ALL TIRES SHOULD BE REPLACED BUT I WOULD HAVE TO PAY FOR REPLACEMENT TIRES.( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727617August 11, 2000
TIRES
VEHICLE STARTED TO VIBRATE, WE CHECKED ALL OF THE TIRES AND SAW NOTHING, CONTINUED TO DRIVE AND EVENTUALLY THE VIBRATION SUBSIDED SOME. LATER NOTICED SECTION OF TREAD MISSING ON BACK LEFT TIRE. TOOK VEHICLE TO AUTHORIZED FIRESTONE DEALER WHO IMMEDIATELY REPLACED DEFECTIVE TIRE AND KEPT IT. GAVE US SMALL CREDIT TOWARD NEW FIRESTONES. BOUGHT FIRESTONE ATX II TIRES. FILED COMPLAINT WITH FIRESTONE AND WITH TIRE DEALER ON 8/7/2000 FOR BOTH SETS OF TIRES. STILL HAVE ORIGINAL 3 TIRES AND ORIGINAL SPARE -NEVER USED- REVIEW OF 3 SHOWS WHAT APPEARS TO BE STRESS ALL AROUND OUTER EDGE OF TREAD. AM THANKFUL NO ACCIDENT RESULTED AND HOPE THIS INFORMATION ASSISTS IN INVESTIGATION.( DOT NUMBER: VDHL1PY157 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727629August 11, 2000
TIRES
MY LEASE EXP ON THIS VEHICLE 5/99 SO I NO LONGER HAVE IT. I WAS DRIVING ON A FREEWAY APPROX 60 MPH WHEN I FELT THAT MY CAR WAS NOT GRIPPING THE ROAD. I SAW PIECES OF THE TIRE DISINTEGRATING THRU MY REAR VIEW MIRROR. I PULLED OVER AND CALLED FORD ROAD SVC. I REPORTED TO FIRESTONE, NO INTEREST IN HELPING. I WENT TO STAR LINCOLN DEALERSHIP TO PURCHASE RIM AND TIRE FOR $300.00. I WOULD LIKE A REFUND.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727575August 11, 2000
TIRES:TREAD/BELT
I INSPECTED MY TIRES AND DISCOVERED A DISTINCT LINE OF CRACKS ON THE SIDEWALL WHERE THE TREAD MEETS THE SIDEWALL. THIS LINE OF CRACKS ENCOMPASSES AN EVEN RADIUS AROUND THE CIRCUMFERENCE OF THE SIDEWALL AND DOES NOT CHANGE DIRECTION AS IT PENETRATES EACH BLOCK OF TREAD. I HAVE A "VN" IDENTIFIER WHICH I KNOW IS NOT RECALLED, HOWEVER THE PATTERN I SEE IN MY TIRES IS SUSPECT. I AM CONCERNED THAT THESE TIRES MAY NEED TO BE CONSIDERED FOR RECALL ALSO( DOT NUMBER: TIRE SIZE: 235R7515 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867605August 11, 2000
TIRES:TREAD/BELT
PE-00-020-TIRE SIZE P23575R15, DOT NUMBER W2HL1PY257, AND TIRES ONLY HAD 22000 MILES ON THEM. WHEN DRIVING AT 65 MPH ON A VERY HOT DAY DRIVER'S SIDE FRONTAL TREAD COMPLETELY CAME APART IN PIECES, CAUSING LOSS OF VEHICLE CONTROL. VEHICLE WAS DAMAGED. CONSUMER CONTACTED A TIRE INSPECTION COMPANY, INSPECTOR NOTED THAT BELT WITHIN THE TREAD SEPARATED WHICH LOOKED TO BE A DEFECT. PLEASE PROVIDE ANY FURTHER DETAILS. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867472August 11, 2000
TIRES:TREAD/BELT
ORGINAL EQUIPMENT ON A 97 MOUNTAINEER. TREAD SEPARATED ON THE RIGHT REAR TIRE. *AK FIRESTONE WILDERNESS AT 235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727454August 10, 2000
TIRES:TREAD/BELT
LOST COMPLETE CONTROL OF VEHICLE WHEN 2 RIGHT-SIDE TIRES BLEW OUT OFF RIMS AND LEFT ME TO DRIVE ON ONLY THE RIMS.*AK( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#727481August 10, 2000
TIRES:TREAD/BELT
ON FRIDAY JAN 7, 2000 UPON LEAVING MY OFFICE, I NOTICED UPON APPROACHING THE 1998 MOUNTAINEER A SHINY OBJECT IN THE LEFT REAR TIRE. I THOUGHT IT WAS A NAIL, BUT UPON CLOSER INSPECTION THE LEFT REAR TIRE HAD DEVELOPED AN INDENTATION THE SIZE OF A QUARTER ON THE TREAD SIDE OF THE TIRE, ON THE TREAD CLOSEST TO THE OUTSIDE OF THE TIRE. THROUGH THAT INDENTATION, YOU COULD CLEARLY SEE WHAT APPEARED TO BE A STEEL BELT. DROVE HOME (ONLY 1 MILE) SLOWLY. SATURDAY MORNING I CHECKED THE AIR IN THE TIRE- IT WAS 29 LBS. THEN I HEADED EARLY FOR MARTIN TIRE WHICH IS 8 MILES AWAY. WHEN I ARRIVED AT MARTIN TIRE THE SIZE OF THE INDENTATION HAD GROWN TO ABOUT 3 INCHES AND THE STEEL BELT WAS CLEARLY VISIBLE FOR MOST OF THE THREE INCHES. FRANK MARTIN DIAGNOSED THE PROBLEM AS TREAD/BELT SEPARATION. DURING THE TRIP TO MARTIN TIRE THERE WAS NO INDICATION OF TIRE FAILURE. NO VIBRATIONS WERE NOTED, AND NO ADDITIONAL NOISE (THEY ARE NOISY TIRES TO BEGIN WITH) WAS NOTED. NOT WANTING TO TAKE A CHANCE WITH MY LIFE, I REPLACED THE TIRES WITH A NON-FIRESTONE BRAND IMMEDIATELY. HAD I BEEN ON THE HIGHWAY ON THE WAY TO MY DAUGHTER IN COLLEGE, AND HAD THIS HAPPENED IT MIGHT BE MY ESTATE WHO COULD BE WRITING THIS REPORT. *AK( DOT NUMBER: UNKNOWN TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727486August 10, 2000
TIRES:TREAD/BELT
WHIL DRIVING APPROXIMATELY 65 MPH ON WET PAVEMENT, THE LEFT REAR TIRE BLEW OUT AND WHEN I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, THE TIRE WAS SHREDDED OFF OF THE RIM. THIS MATCHES THE DESCRIPTION OF THE PROBLEM INVOLVED IN THE CURRENT FIRESTONE RECALL. THE VEHICLE IS OWNED BY FORD MOTOR COMPANY. I AM A FORD MOTOR COMPANY EMPLOYEE WHO LEASES THE VEHICLE FROM THE COMPANY. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867372August 10, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 65 MPH RIGHT REAR TIRE WAS MAKING A NOISE BECAUSE TREAD HAD SEPARATED, BUT TIRE STILL HAD AIR. FIRESTONE WILDERNESS AT, SIZE P235/75R15. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727168August 9, 2000
STEERING: STEERING WHEEL/HANDLE BAR
DIRECTIONAL SIGNAL CANNOT BE ENGAGED WHEN STEERING WHEEL IS IN 1:00, 5:00, 7:00 OR 11:00 POSITION. ACCORDING TO DEALER IT IS FUNCTIONING AS DESIGNED. CANNOT USE DIRECTIONAL SIGNALS AT ABOUT 10% OF THE INTERSECTIONS WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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