Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#728836August 23, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HAS STALLED/HESITATED UPON ACCLERATION SEVERAL TIMES. IT HAS DONE THIS AT LEAST 10 TIMES (STALLED 3 THUS FAR...TODAY 8/23/00 WAS ONE INCIDENT OF THAT) DESPITE EFFORTS BY FORD TO REMEDY. I'VE HAD THE DEALER REPLACE THE RECALLED THROTTLE, RE-ORIENT MY FUEL LINES, AND EVENTUALLY REPLACE MY ENGINE WITHOUT ANY REMEDY. THIS COULD BE A VERY DANGEROUS ISSUE (ONCE IT STALLED WHILE MAKING A LEFT ACROSS TRAFFIC LANES. FORTUNATELY IT WAS CLEAR). I'VE OWNED EXPLORERS IN THE PAST WITH NO SUCH INCIDENTS.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868481August 23, 2000
SUSPENSION, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER HAD JUST TURNED OFF THE HIGHWAY AND WAS TRAVELING ON A DIRT ROAD WHEN VEHICLE JERKED TO RIGHT AND THEN ROLLED OVER. CONSUMER AND HER DAUGHTER WERE THROWN OUT FROM VEHICLE. CONSUMER WAS KNOCKED UNCONSCIOUS, AND DAUGHTER WAS KILLED UPON IMPACT. ALSO VEHICLE EXPLODED INTO FLAMES. *AK
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#868386August 23, 2000
TIRES:TREAD/BELT
WHILE TRAVELING AT 70 MPH, THE LEFT FRONT FIRESTONE WILDERNESS AT TIRE (P23575R15) EXPERIENCED TREAD SEPARATED. PLEASE PROVIDE FURTHER INFORMATION.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553925August 22, 2000
TIRES
THE FIRESTONE WILDERNESS AT 235/75/15 TIRE FAILED PRIOR TO RECALL NOTICE WHILE DRIVING, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868360August 22, 2000
TIRES:TREAD/BELT
PE00 020, CONSUMER WAS TRAVELING ABOUT 45MPH ON SIDE ROAD AND HEARD A BANGING NOISE, VEHICLE VEERED LEFT TO RIGHT. SHE WAS ABLE TO CONTROL VEHICLE AND STEERED ONTO THE SHOULDER IN THE SAND. RIGHT REAR TIRE TREAD HAD SEPARATED FROM RIM, AND TIRE WAS HITTING UP AGAINST VEHICLE AND IT WAS VERY HOT. FIRESTONE WILDERNESS AT, P23575R15, AND DOT W2HLITY488. THERE WERE NO INJURIES. SHE CONTACTED FIRESTONE. MANUFACTURER TOLD HER THAT THIS TIRE NOT ON RECALL. CONSUMER REPLACED ALL FOUR TIRES WITH MICHELIN TIRES.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#553893August 21, 2000
TIRES
BOTH THE FRONT FIRESTONE TIRES EXPERIENCED SEVERE CRACKS, CONSUMER REPLACED TIRES WITH GOODYEAR ONES. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728541August 21, 2000
TIRES
TIRE BLOWOUT WHICH DAMAGED THE RIGHT FRONT RIM - COULDN'T AFFORD A NEW RIM, THUS MY TIRE IS NOT IN COMPLETE BALANCE.( DOT NUMBER: TIRE SIZE: P23575R-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553821August 18, 2000
TIRES
VEHICLE EXPERIENCED FAILURE OF THE FIRESTONE WILDERNESS TIRES PRIOR TO RECALL NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT AND REPLACEMENT OF REMAINING TIRES (00T-005). *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728320August 18, 2000
TIRES
FIRESTONE RECALLED WILDERNESS AT FROM DECATUR, MY TIRES WERE NOT RECALLED. BECAUSE OF TIRE LOSING AIR PRESSURE AND BECOMING FLAT, I DID NOT FEEL SAFE AND PURCHASED 5 NEW TIRES; FIRESTONE AND FORD REFUSES TO GIVE ME ANY SATISFACTION IN THIS MATTER, AS NEITHER OF THEM WILL REIMBURSE MY $571.00 TO REPLACE FIRESTONE TIRES!!!( DOT NUMBER: ?? TIRE SIZE: P235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728356August 18, 2000
TIRES
MY WIFE PURCHASED A 1996 MERCURY MOUNTAINEER IN HAWAII IN FEBRUARY 1998. THE VEHICLE CAME EQUIPPED WITH WILDERNESS AT TIRES (VNHL IPY 336 235/75 R15). IN DECEMBER 1999, TREAD ON ONE OF THE NEW TIRES SEPARATED WHEN THE VEHICLE HAD 25,005 MILES ON IT WHILE DRIVING IN HAWAII AT A SPEED OF ABOUT 55 MPH. WE WENT TO A FIRESTONE DEALER IN WAIPAHU, HI AND WERE TOLD WE HAD TO BUY A NEW TIRE ($39.97 ) THAT WOULD BE PRORATED BASED UPON THE REMAINING TREAD. THE LOW COST FOR THE NEW TIRE REFLECTED THE LACK OF TREAD WEAR ON THE BAD TIE. UNFORTUNATELY, THIS REPLACEMENT TIRE WAS ANOTHER WILDERNESS TIRE (8XHL 1PY 1100 235/75 R15). WHILE IN EL PASO IN MAY 2000, AS WERE DRIVING THE MOUNTAINER ACROSS COUNTRY, A SECOND OF THE ORIGINAL "VNHL" TIRES SUFFERED TREAD SEPARATION AND HAD TO BE REPLACED. AS WE WERE REPLACING THE SECOND TIRE, WITH ANOTHER WILDERNESS AT (8XHL 1PY 269, 235/75 R15 ), AT A PRORATED COST OF $64.99, THE MECHANIC, AT BOB MUSEL MESA FIRESTONE IN EL PASO, NOTICED THAT A THIRD "VNHL" ON THE GROUND WAS BAD BECAUSE IT HAD A CHUNK OF TREAD MISSING FROM THE TIRE. HE TOOK THIS BAD TIRE OFF THE GROUND AND IT IS NOW MY USELESS SPARE. FORTUNATELY, NO ONE WAS INJURED DURING EITHER INCIDENT. BUT I THINK OUR LUNCK MIGHT BE RUNNING OUT. THE TREAD SEPARATION LED US TO CONDUDE IN MAY THAT THE ORIGINAL WILDERNESS AT TIRES THAT CAMNE WITH THE VEH WERE CLEARLY DEFECTIVE, AND THE RECENT FIRESTONE RECALL SUGGESTS THAT ALL OF THE WILDERNESS TIRES ARE PROBABLY DEFECTIVE, DESPITE THE DISTINCTION THAT IS CURRENTLY BEING PROFERRED. WE VISITED FIRESSTONE DEALERS IN NEWARK (COCHRAN & TREVITS) AND NEW CASTLE (SCOTT BALMANN, MANAGERE) DELAWARE THIS PAST WEEKEND TO ATTEMPT TO HAVE OUR DANGEROUS, DEFECTIVE TIRES REPLACED. WE SHOWED OUR RECEIPTS, TOLD OUR STORY AND GOT NO RESULTS. IN EACH CASE, THE DEALERSHIP STATED THAT NEITHER "VNHL" OR 8XHL" DOT DESIGNATED WILDERENESS AT TIRES WERE PART OF THE RECALL ESTABLISHED BY FIRESTONE. MY FORMER/CURRENT "VHNL" TIRES ARE BAD!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728221August 17, 2000
TIRES:TREAD/BELT
ABOUT 9 MONTHS AGO MY WIFE WAS DRIVING ON A HIGHWAY AT ABOUT 65 MILES PER HOUR WHEN TWO TIRES HAD THE TREAD DELAMINATION, SIMULTANEOUSLY (LUCKILY THE TIRES WERE BOTH ON TH REAR AND NO INJURIES RESULTED). RECENTLY I HAVE NOTED CONTROVERSY REGARDING THE TYPE OF DEFECT IN THESE TIRES AND BELIEVE THAT THE SIMULTANEOUS OCCURRENCE OF DELAMINATION MAY BE IMPORTANT. THE DAY WAS HOT AND SUNNY AND THE TIRES WERE BOTH AT THE SAME SPEED. I DO NOT HAVE DETAILS WITH ME, BUT HAVE THE DETAILS AVAILABLE (INCLUDING ONE DOT NUMBER) IF YOU ARE INTERESTED IN ADDITIONAL INFORMATION. DEAN RIEGER( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728292August 17, 2000
TIRES:SIDEWALL
I HAD TWO TIRES EXPERIENCE SIDEWALL FAILURE (LARGE BULGE ON OUTSIDE OF TIRE). TIRES WERE REPLACED BY FIRSTONE. THE TIRES ON MY VEHICLE ARE NOT SUBJECT TO CURRENT RECALL DUE TO THE PLACE OF MANUFACTURE.( DOT NUMBER: W2HL1PY308 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728078August 16, 2000
TIRES:TREAD/BELT
THE LEFT REAR TIRE TREAD CAME OFF AND DAMAGED THE BRAKE SYSTEM AND REAR PANEL. WE WERE GOING APPROX. 50 MILES PER HR. THE TIRE DID NOT GO FLAT BUT DID CATCH ON FIRE. THE FIRESTONE DEALER IN ALEXANDER CITY, ALA. REPLACED THE TIRE AND REPAIRED THE BRAKE SYSTEM. TOTAL COST $985.75. THE COST TO REPAIR PANEL IS $534.21. FIRESTONE IN KENNASAW, GA. REPLACED ALL FOUR TIRES ON AUG. 5, 2000, AT A COST TO ME OF $100.00. I WOULD LIKE TO RECEIVE REIMBURSEMENT FOR ALL MY COSTS RELATED TO THE TIRE RECALL. I HAVE ALL RECEIPTS IF NEEDED.*AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#728056August 16, 2000
TIRES:TREAD/BELT
OTHER REMAINING ORIGINAL TIRES ARE CRACKED ALONG THE TREAD ON SIDEWALL. WE HAVE TRIED SEVERAL OPTIONS TO GET TIRES REPLACED BUT WERE TOLD THAT IT COULD BE 18 MONTHS. MY WIFE IS PREGNANT AND WE HAVE TO TRAVEL TO THE DOCTOR 120 MILES A WAY ONCE A MONTH. WE FEEL UNCOMFORTABLE DRIVING WITH THESE TIRES. *AK( DOT NUMBER: VDHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728073August 16, 2000
TIRES:TREAD/BELT
A CRACK JUST BELOW THE TREAD ALL AROUND THE TIRE WAS DETECTED BY MY CAR DEALER WHILE IN FOR REGULAR SERVICE.THIS TIRE NOT PART OF RECALL IN THAT IT WAS MANUFACTURED AT QUEBEC FACTORY. *AK( DOT NUMBER: TIRE SIZE: 235/75-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728076August 16, 2000
TIRES
MY TIRES HAVE DOT STARTING WITH VH, THEY HAVE A CRACK ON THE INSIDE AND OUTSIDE OF THE TIRE ALL THE WAY AROUND JUST BELOW THE TREAD LINE. NO TIRE SHOP WILL REPLACE THESE BECAUSE THEY ARE NOT ON THE RECALL LIST. THEY APPEAR TO BE UNSAFE AND I DO NOT WANT MY FAMILY INJURED DUE TO MANUFACTURING NELIGENCE. I AM UNABLE TO CONFIRM WHERE THESE TIRES WERE MADE. I AM TOLD THE CRACK IS CAUSED BY DRIVING ON DIRT AND PAVED ROADS BUT THESE ARE ALL-TERRAIN TIRES AND SHOULD HOLD UP TO DIFFERENT ROAD TYPES. PLEASE HELP ME GET THESE TIRES OFF MY CAR BEFORE THE TREAD COMES OFF. THERE IS STILL PLENTY OF MILES LEFT ON THESE TIRES BUT I AM AFRAID TO DRIVE WITH THESE TIRES CRACKED!*AK( DOT NUMBER: VH TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728102August 16, 2000
TIRES:TREAD/BELT
TREAD SEPARATED FROM TIRE. TIRE WAS INFLATED TO 32 PSI. FIRESTONE DID NOT MENTION ANY KNOWN PROBLEMS WITH THE TIRE, BUT THEY DID GIVE TREADWEAR CREDIT TOWARD A NEW SET OF TIRES.( DOT NUMBER: VDHL TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728109August 16, 2000
TIRES
BEEN TOLD MY TIRES HAVE STRESS CRACKS INSIDE AND OUT. NOT SAFE BUT NOT YET ON RECALL. TAKEN TO FORD, SMITH TIRE BARN, HUNTING TIRE, AND FIRESTONE TIRE IN JACKSON TN.( DOT NUMBER: TIRE SIZE: P235-75-R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728151August 16, 2000
TIRES
TREAD FAILED, IS A WILDERNESS AT BUT NOT A VD MANUFACTURED TIRE. NOT PART OF PRESENT RECALL BUT SHOULD BE( DOT NUMBER: TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867930August 16, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 45MPH ON THE HIGHWAY AND HEARD A NOISE. THEN, STARTED LOSING CONTROL, CAR SLID, AND WENT DOWN A HILL/ ROLLED SEVERAL TIMES. PASSENGER'S REAR TIRE TREAD SEPARATED. TIRES WERE FIRESTONE WILDERNESS #AT, SIZE P23575 R15. CONSUMER HAS CONTACTED FIRESTONE. VEHICLE WAS TOTALED. CONSUMER SUSTAINED MINOR INJURIES. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Mercury Mountaineer