Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#726554August 3, 2000
SUSPENSION:FRONT
WE WERE GOING FROM HOUSTON TO MARYLAND. IN NORMAL DRIVING CONDITIONS, THE TRUCK BEGAN TO VIBRATE VIOLENTLY, BEFORE WE COULD PULL IT OFF TO THE SIDE OF THE ROAD, THE TIRE BLEW OFF THE TRUCK, AND MY WIFE AND MYSELF FOUND OURSELVES WRAPPED AROUND A TREE. WE HAD OUR TWO DOGS AND TWO CATS WITH US, IN THEIR CRATES IN THE BACK OF THE TRUCK. WE LOST ONE CAT, AND OUR GERMAN SHEPHERD HAD HIS SPINAL CORD CRUSHED, AND SUBSEQUENTLY HAD TO BE PUT TO SLEEP. NOW WE HEAR THAT FORD KNEW ABOUT THIS PROBLEM, AND IT HAS BEEN HAPPENING TO MORE PEOPLE. I DO NOT UNDERSTAND HOW THEY COULD BE SO NEGLEGENT. WE WOULD HAVE BEEN ANOTHER ONE OF THOSE FATALITIES HAD WE NOT HIT THAT TREE EXACTLY WHERE WE DID. WE ARE CONSIDERING FILING SUIT, AND WOULD APPRECIATE ANY ADVICE. THANKYOU. WHEN YOU CALL US, WE CAN PROVIDE THE VIN NUMBER, I JUST DID NOT HAVE IT RIGHT NOW. *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#726563August 3, 2000
TIRES:TREAD/BELT
THE TIRE CAME APART AT 60 MILES PER HOUR ON A CLEAN OPEN ROAD (I-70 IN FREDERICK, MD). I HAD IT REPLACED AND WAS THANKFUL IT WASN'T THE FRONT TIRE AS THE DRIVER WAS ABLE TO BRING IT TO A STOP ALONG SIDE THE ROAD. *AK( DOT NUMBER: TIRE SIZE: 235 75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726401August 2, 2000
TIRES:TREAD/BELT
WHILE DRIVING FREEWAY SPEED, MY REAR LEFT TIRE EXPERIENCED TREAD SEPARATION CAUSING ME TO LOSE CONTROL OF MY VEHICLE. IT WAS NOTED THAT THIS TIRE WAS STILL COMPLETELY INFLATED, ONLY THE TREAD WAS MISSING. A WITNESS DIRECTLY BEHIND MY VEHICLE WATCHED THE TREAD COME OFF OF MY TIRE AND HIT HER CAR. AT THE ACCIDENT SCENE, A FIREFIGHTER TOLD ME OF THE NEWS SPECIAL ON CBS CHANNEL 2 NEWS THAT AIRED JULY 25TH. I BROKE MY HAND, BROKE A RIB, AND BADLY SPRAINED MY NECK. I AM NOW PAYING FOR A RENTAL CAR. I AM A SINGLE MOTHER OF THREE. I WOULD LIKE TO BE MADE AWARE OF ANY UPDATING INFORMATION ON THE FIRESTONE TIRE INVESTIGATION. I HAVE LOTS OF PICTURES OF THE TIRE, AND I EVEN HAVE ACCESS TO THE TIRE (UNTIL THEY TOTAL MY CAR - WHICH MAY BE SOON) IT IS STILL INFLATED. IT LOOKS AS IF IT WAS SCALPED. THANK YOU! *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#866346July 31, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT LOW SPEEDS ABS WOULD KICK IN, AND CONSUMER COULD FEEL PULSE IN BRAKE PEDAL. MECHANIC SAID THAT ROTORS RUSTED AND DELAMINATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725652July 18, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS COME ON UNCOMMANDED - - INTERMITTENTLY. OCCURS MOST OFTEN WHEN MAKING A LEFT-HAND TURN. OFTEN HAPPENS WHEN USING TURN SIGNAL LEVER. OCCURS LESS FREQUENTLY WHEN TRAVELING IN A STRAIGHT LINE. THE SPEED OF THE WIPERS IS ALSO AFFECTED, MOST OFTEN STARTS IN THE SLOW SPEED MODE, WIPER SPEED REMAINS THE SAME DESPITE INCREASE/DECREASE BY TURNING SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865471July 17, 2000
STRUCTURE:BODY:DOOR
REAR DRIVER'S SIDE AUTOMATIC DOOR LOCKS WHEN VEHICLE IS IN GEAR. DOOR LOCKS, AND HAS TO BE OPENED FROM THE OUTSIDE IN ORDER TO GET OUT OF VEHICLE. DEALER HAS NOT SEEN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725176July 9, 2000
VEHICLE SPEED CONTROL
WHILE SITTING IN DRIVE IE: AT A LIGHT THE CAR WILL START TO RACE AND THEN ACCELERATE AND TAKE OFF THE BRAKES WILL NOT STOP THE CAR. THE ONLY WAY TO STOP THE CAR IS TO PUT THROW IT INTO PARK. THE FIRST TWO TIMES IT HAPPENED I THOUGHT IT WAS SOMETHING I HAD DONE. HOWEVER ON THE THIRD TIME WHILE PULLING OUT OF MY DRIVEWAY THE CAR TOOK OFF AND SHOOT ACROSS THE STREET I WAS ONLY ABLE TO STOP IT AFTER ENTERING MY NEIGHBORS' FRONT LAWN. I WAS VERY FORTUNATE THAT NO CARS WERE COMING DOWN THE STREET AND NO CHILDREN WERE NEARBY. HOWEVER IT DID TAKE DOWN PART OF MY DRIVEWAY FENCE. OF COURSE IT WAS TAKEN BACK TO THE DEALER THEY COULDN'T FIND ANYTHING WRONG . THEN A WEEK AND A HALF LATER IT HAPPENS AGAIN WHILE SITTING AT A LIGHT TWICE. THE DEALER HAD MY CAR SINCE THURS AND CAN'T FIND ANYTHING WRONG I'M AFRAID TO GO AND GET IT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#552864July 3, 2000
AIR BAGS
THE AIR BAGS FAILED TO DEPLOY DURING THE ACCIDENT. YH
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#864329June 27, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WERE RUSTED WITH MARKS. CONSUMER TOOK VEHICLE TO A AUTO REPAIR SHOP, AND MECHANIC FOUND THE PROBLEM. CONSUMER CALLED MANUFACTURER & WAS TOLD THAT THEY UNDERSTOOD THE PROBLEM, BUT WOULD NOT DO ANYTHING ABOUT IT BECAUSE WARRANTY HAD EXPIRED. VEHICLE WAS FIRST TAKEN TO REPAIR SHOP AT 5,000 MILES BEFORE WARRANTY EXPIRED & THE DEALER SAID IT WAS FINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864344June 27, 2000
VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL
UPON PUTTING VEHICLE INTO THE GARAGE THROTTLE STUCK & VEHICLE ACCELERATED INTO THE GARAGE WALL. UPON IMPACT, NEITHER AIR BAG DEPLOYED. NO INJURIES REPORTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#552694June 19, 2000
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
THE TURN SIGNAL CURVES DOWNWARD AND CONACTS THE DRIVER'S LEFT KNEE TURNING THE RIGHT TURN SIGNAL OFF DUE TO POOR DESIGN OF THE LEVERS. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863531June 13, 2000
AIR BAGS:FRONTAL, STEERING:HYDRAULIC POWER ASSIST SYSTEM
CONSUMER'S DAUGHTER WAS TRAVELING ABOUT 35MPH AND WAS PROCEEDING INTO THE INTERSECTION WHILE LIGHT TURNED GREEN, ANOTHER VEHICLE VEERED INTO THE RIGHT SIDE OF CONSUMER'S VEHICLE. VEHICLE FLIPPED TWICE ONTO THE ROAD, AND LANDED UPSIDE DOWN. DAUGHTER HAD TO CRAWL OUT OF DRIVER'S SIDE WINDOW. UPON IMPACT, DRIVER'S AIR BAG FAILED TO DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#862718May 30, 2000
STRUCTURE:BODY:DOOR
TWO REAR DOORS WON'T OPEN FROM THE INSIDE. HANDLES STICK OUT AND WONT MOVE FROM THE OUTSIDE. IN EVENT OF AN EMERGENCY OCCUPANT MAY BE STUCK. COMMON PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861746May 11, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING VEHICLE CUT OFF WITHOUT PRIOR WARNING, CAUSING LOSS OF STEERING. ALSO, HEADLIGHTS WENT OUT. CONSUMER HAS CONTACTED DEALER, DEALER HAS REPLACED THE BATTERY. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722270May 4, 2000
UNKNOWN OR OTHER
FORD REPRESENTATIVE WILL NOT AUTHORIZE NEEDED REPAIRS. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721980April 26, 2000
WHEELS:LUGS/NUTS/BOLTS/STUDS
NOTICED DEFECTIVE STUD/LUG ASSEMBLY ON TIRE ROTATION. QUESTION HOW MANY OTHER VEHICLES MAY HAVE SAME DEFECT? IS THIS A SAFETY ISSUE? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860252April 13, 2000
VEHICLE SPEED CONTROL:CABLES
ON TWO OCCASIONS ACCELERATOR CABLE SNAPPED, CAUSING VEHICLE TO BE WITHOUT POWER FIRST OCCURRENCE WAS IN TRAFFIC, AND SECOND OCCURRENCE ON A DARK ROAD. BELIEVED BOTH INCIDENTS WERE DUE TO FAULTY PARTS. DEALER NOTIFIED, AND REPAIRS WERE BEING MADE AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859963April 10, 2000
VEHICLE SPEED CONTROL
WHEN APPLYING BRAKES VEHICLE CONTINUED TO ACCELERATE, CAUSING VEHICLE TO CRASH INTO A CONCRETE WALL, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#859856April 7, 2000
VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES:HOOD:LATCH, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE DRIVING ON HIGHWAY WITH CRUISE CONTROL ON, HAD TO SLOW DOWN, APPLIED BRAKES, BUT IT DIDN'T TURN OFF THE CRUISE CONTROL. KEPT APPLYING BRAKES, AND CRUISE CONTROL FINALLY TURNED OFF. HAD VEHICLE SERVICED FOR HOOD LATCH RECALL, AND LET THEM KNOW ABOUT CRUISE CONTROL PROBLEM. HOWEVER, WAS NOT ABLE TO FIX IT BECAUSE THEY HAD TO ORDER A CARBURETOR KIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859533March 31, 2000
VEHICLE SPEED CONTROL:LINKAGES
WHILE DRIVING CONSUMER LOST CONTROL AND RAN INTO DITCH. DRIVER TRIED TO ACCELERATE TO GET OUT OF THE DITCH, AND WHEN STEPPED ON GAS PEDAL, VEHICLE SUDDENLY ACCELERATED, CAUSING DRIVER TO CRASH INTO A LOW WALL. DRIVER SUFFERED CHEST/HEAD, AND NECK INJURIES. DEALER HAS BEEN CONTACTED. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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