Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#730424September 6, 2000
TIRES
WENT TO FIRESTONE TO HAVE TIRES CHECKED NOT RECALLED BUT NTIRE SHOWN SIGNS OF "DRY ROT" SAID WOULD REPLACE BUT HAD TO USE SAME BRAND. THE TRUCK IS DRIVEN EVERYDAY. THERE SHOULDN"T BE DRY ROTT IT IS SHOWN ON THREE TIRES RIGHT NEAR THE TREADS WHAT IS MY COURSE OF ACTION? *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730427September 6, 2000
TIRES
AS YOU CAN SEE, I HAVE FIRESTONE WILDERNESS AT TIRES. FORTUNATELY OR UNFORTUNATELY, THEY ARE NOT THE TIRES RECALLED. THEY WERE INSPECTED BY TWO DIFFERENT DEALERS AND THEY ARE A DIFFERENT SIZE (LARGER) AND THEY WERE MADE AT THE SOUTH CAROLINA PLANT. I HAVE ONLY HAD THE TIRES FOR ONE YEAR (JUNE 1999) AND HAVE ONLY PUT ABOUT 13,000 MILES ON THEM WHEN I EXPERIENCED A BLOW-OUT. MY TIRES ARE ALWAYS PROPERLY INFLATED - I WAS NOT IN A HOT CLIMATE - AND I WAS NOT GOING AT A HIGH RATE OF SPEED. I WAS GOING 35 MPH ON A MAIN STREET IN CINCINNATI, OHIO, IN JUNE. MY LEFT REAR TIRE LITERALLY EXPLODED - THE SOUND WAS DEAFENING, LIKE SHATTERED GLASS. FORTUNATELY, MY FIVE-YEAR-OLD SON WAS NOT WITH ME, BUT WHAT IF HE WAS AND SOMETHING WORSE HAD HAPPENED? ADDITIONALLY, ALTHOUGH NOT RELEVANT TO THE RECALL, THE TIRES MAKE THE VEHICLE HARDER TO CONTROL AND PROVIDE A VERY ROUGH RIDE. IF I ACCIDENTALLY HIT A POT HOLE, I BETTER HAVE BOTH HANDS ON THE STEERING WHEEL. AND SINCE I HAVE HAD THE TIRES, I AM CONSTANTLY LOSING HUBCAPS - YES HUBCAPS (FOUR IN LESS THAN ONE YEAR). I DID NOT HAVE THESE PROBLEMS WITH THE GOODYEAR WRANGLERS THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE (NO HANDLING PROBLEMS, NO LOST HUBCAPS). THE ONLY "GOOD" THING ABOUT THE TIRES ARE THEY ARE EXCELLENT IN THE SNOW AND ICE. WHAT I HOPE YOU CAN DO IS TO EXPAND THE RECALL. IF A CERTAIN MODEL OF CAR IS RECALLED, ALL MODELS ARE RECALLED REGARDLESS OF WHERE THEY ARE MADE. WITH THE BLOW-OUT I EXPERIENCED AND THE CURRENT RECALL, I DO NOT FEEL MY FAMILY IS SAFE. RESPECTFULLY, LINDA CATANZARO. *AK( DOT NUMBER: VD 66 TIRE SIZE: R 90 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730483September 6, 2000
TIRES
THE TIRES ON MY VEHICLE ARE THE SAME TYPE AND SIZE AS THE RECALLED TIRES. ACCORDING TO A LOCAL FIRESTONE LOCATION, MY TIRES HAVE NOT BEEN RECALLED. HOWEVER, FIRESTONE STATED THAT MY TIRES ARE DOING THE SAME THING AS THE RECALLED TIRES AND SHOULD BE REPLACED. IT IS A CONCERN THAT AFTER THE FIRESTONE CUSTOMER SERVICE WAS TOLD MY TIRES ARE SHOWING THE SAME SIGNS, THEY DID NOT QUESTION WHICH PLANT MY TIRES CAME FROM. APPARENTLY, THE RECALL SHOULD INCLUDE TIRES FROM OTHER PLANTS. *AK( DOT NUMBER: TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869741September 6, 2000
TIRES:TREAD/BELT
PE00-020; P23575R15, DOT W2HC1PY ORIGINAL EQUIPMENT WITH 1997 MERCURY MOUNTAINEER WITH 40,000 MILES. CONSUMER RECEIVED RECALL FROM FIRESTONE , CONSUMER TOOK VEHICLE TO FIRESTONE. DEALER INDICTATED THAT TIRES WERE NOT PART OF THE RECALL, BUT WASTOLD THAT ALL 4 TIRES HAD SAME DEFECT. TIRES WERE SHOWING EVIDENCE OF CRACKING AS VD PLANT TIRES. CONSUMER HAS TO PAY TO REPLACE TIRES.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869652September 6, 2000
TIRES
THIS MERCURY MOUNTAINEER HAS THREE FIRESTONE WILDERNESS/AT TIRES P23575R15 MANUFACTURED IN CANADA THAT ARE DEVELOPING CRACKS AROUND OUTSIDE AND INSIDE WALLS. FIRESTONE HAS BEEN CONTACTED.*AK DOT VNHL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554347September 5, 2000
TIRES:TREAD/BELT
WHILE DRIVING CONSUMERS HEARD A LOUD NOISE AND THE VEHICLE BEGAN TO RIDE ROUGH, UPON INSPECTION CONSUMERS NOTICED THAT THE TREAD PEELED OFF THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730222September 5, 2000
TIRES
TIRE FAILED AT 60 MPH. SIDEWALL BLEW OUT. I SAVED TIRE.( DOT NUMBER: W2HL TIRE SIZE: P235SR15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730261September 5, 2000
TIRES
APPARENT TREAD SEPERATION CAUSED TIRE FAILURE. I NARROWLY AVOIDED AN ACCIDENT BECAUSE OF THIS ON I294. DEFECT APPEARS EVIDENT.( DOT NUMBER: W2HL TIRE SIZE: P23575R-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730302September 5, 2000
TIRES, SERVICE BRAKES, AIR:ANTILOCK
MY TIRES ARE CAUSING THE TRUCK TO GO THUMP THUMP THUMP ALL THE TIME. THEY HAVE CRACKS AROUND THE TREAD AREA. THE ONE TIRE (I WAS TOLD BY EXPERT TIRE HAS THE STEEL BELT SHOWING. THE TIRES HAD BEEN ROTATED 2 MONTHS EARLIER AND THAT TIRE HAD BEEN PUT IN THE BACK WHERE I COULDN'T SEE IT. BY SHERWOOD. BOTH PLACES SAY THAT THE THUMPING NOICE IS DUE TO FRONT WHEEL AILGMENT NEEDED. PLUS THAT IS THE REASON WHY THEY SAY THE ONE TIRE IS BAD. I FEEL THAT BOTH THESE PROBLEMS ARE BAD ONES AND I NEED TO TELL YOU ALL. THANKS PAMELA S PWHEN I BRAKE (NOT EVERYTIME, BUT A LOT) IT SEEMS THAT THEY DO NOT CATCH. I PUT ON THE BRAKES AND I CAN FELL IT DRAGING. IT CAUSES THE TRUCK TO PULL BUT NOT ENOUGHT TO CAUSE ME TO LOSE CONTROL. IT DOES HOWEVER CAUSES THE TRUCK TO GO FARTHER OUT IN THE STREET AFTER THE STOP LIGHT OR SIGN.THIS HAS HAPPENED ABOUT 10 TO 15 TIMES.( DOT NUMBER: W2HL TIRE SIZE: 235-75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554309September 5, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P23575R15) WORE UNEVENLY EVEN WITH TIRE ROTATIONS EVERY 3 MONTHS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869618September 5, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND TREAD STARTED TO SEPARTE FROM THE RIM. TIRE IS FIRESTONE WILDERNESS#AT , 23575R15, #WZHLIPY257. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869460September 5, 2000
TIRES:TREAD/BELT
PE20020; ORIGINAL EQUIPMENT ON A MERCURY MOUNTINEER. LEFT FRONT TIRE TREAD WAS BEGINNING TO SEPARATE. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869559September 5, 2000
TIRES
PE00-020, TIRE SIZE P23575R15, DOT W2HL1PY, ORIGNIAL EQUIPMENT WITH MERCURY MOUNTAINEER 1997 WITH 39600 MILES. ALL 4 TIRES KEPT VIBRATING EVEN AFTER THEY HAVE BEEN BALANCED. TIRES WERE CHECKED AGAIN AUG 21,2000 AT FORD. BUT DEALER CLAIMED TIRE CHECKED OKAY.HOWEVER, TIRES WERE STILL VIBRATING.THERE WAS NO SOLUTION UNLESS CONSUMER REPLACED TIRES AT THIS POINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730167September 4, 2000
TIRES:TREAD/BELT
VIBRATION, STOPPED AND SAW ~3 INCH TREAD SEPARATION ON SIDEWALL NEAR RUNNING SURFACE( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729915September 1, 2000
TIRES
PREIVIOUSLY CONTACTED NTSHA REF # 866987 (INFO ON FORME SENT ME IS INCORRECT) CORRECT INFO FOLLOWS: WHILE DRIVING TO FL, IN GEORGA NOTICED A VIBERATIONS IN FROM END. CONTACTED FORD, THEY SAID TRY TO HAVE TIRES BALANCED. FIRESTONE STORE SAID CAN'T BALANCE TIRE BECAUSE THE STEEL BELTS HAVE SEPERATED INTERNALLY. THERE IS AN APORX. HIGHT DIFFERANCE BETREEN TREADS OF 1/2": I DIDN'T WANT TO PAY $120 FOR A NEW TIRE SO I HAD THE STORE MOUNT THAT TIRE AS MY SPARE. I STILL HAVE THIS TIRE. FIRESTONE HAS SINCE SAID THAT THEY WILL REPLACE THAT TIRE, BUT SINCE IT IS NOT IN THE RECALL, I WAS WONDERING IF YOU WANTED TO LOOK AT THIS TIRE SINCE IT DID NOT TOTALLY FAIL?( DOT NUMBER: W2HL1PY467 TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869373September 1, 2000
TIRES:TREAD/BELT
WHILE INSPECTETING TIRES AFTER SEEING THE NEWS ON TV, FOUND TREAD SEPARATION ON THE RIGHT FRONT AND LEFT REAR TIRES. FIRESTONE WILDERNESS P235/75 R15, DOT VNHNL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729674August 31, 2000
WHEELS
NO SUMMARY( DOT NUMBER: VDHT TIRE SIZE: 235R75X15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729773August 31, 2000
TIRES
I WAS ON THE FREEWAY WITH MY SON IT WAS HOT WHEN WE GOT OFF IT SOUNDED LIKE I HAD A FLAT TIRE WHEN WE LOOKED THE HALF TREAD AROUND AND HALF WIDTH WAS RAISED WAY UP SO WE TOOK SIDE ROADS HOME. THE DEALERSHIP TOLD ME IT'S FIRESTONES PROBLEM ..FIRESTONE TOLD ME TO PAY $58.75 FOR A NEW ONE SO I DID ...NO ONE EVER CHECKED THE REST OF MY TIRES UNTIL I MADE THEM AFTER THE RECALL STARTED ONE TIRE HAD 46LBS. IN IT THE OTHERS WERE WAY OFF TOO. I AM NOW STUCK WITH A FIRESTONE TIRE THATS NOT ON THE RECALL FOR MY SPARE AND I HAVE PURCHASED 4 GOODYEAR TIRES TO GO ON MY CAR. I HAVE SENT AWAY FOR THE $400. I SUPOSELY GET FOR THE GOODYEAR AND I ALSO ASKED FOR MY $58.75 FOR THE TIRE THAT ALMOST KILLED US... NEVER BEFORE THE RECALL DID THE DEALERSHIP OR FIRESTONE HAVE ANY CONCERNS ABOUT THE TIRES OR THE WELL BEING OF THE DRIVERS AS FAR AS AIR PRESSURE OR A CHANCE OF FAULTY TIRES.........I STILL LOOSE $ ON THE TIRES BUT THANK GOODNESS I DID NOT DIE W/ MY BABY ON THAT DAY......( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729780August 31, 2000
TIRES:TREAD/BELT
ON APRIL 2,2000 WHILE TRAVELING ON INTERSTATE 10 AT 70 MPH I EXPERIENCED A TIRE SEPARATION AND BLOWOUT. AT THE TIME I HAD ALL FIVE ORIGINAL TIRES ON MY MOUNTAINEER. AFTER THE SEPARATION I PUT THE SPARE IN SERVICE AND THE NEXT MORNING I PURCHASED THREE NEW FIRESTONE WILDERNESS AT TIRES AND PLACED THEM IN SERVICE WHICH GAVE ME FIVE TIRES WITH ZERO MILES ON THEM.AFTER HEARING OF THE FIRSTONE RECALL AFTER RETURNING TO MINNESOTA I HAD MY FIRESTONE DEALER CHECK MY TIRES. I WAS INFORMED THAT MY TIRES DID NOT MEET THE REQUIREMENTS FOR RECALL BECAUSE THEY HAD THE DOT#W2HL INSTEAD OF THE DOT#VDHL.ALL OF MY TIES HAVE THE W2HL NUMBER AND YET I WAS ONE OF THE PERSONE THAT EXPERIENCED A TIRE SEPARATION AND BLOWOUT JUST AS THET-V REPORT STATED WAS THE REASON FOR THE RECALL. I HAVE NO TRUST IN THESE TIRES. I WOULD LIKE A SUGGESTIONOR INSTRUCTION AS TO WHAT TO DO. M. L. GEISZLER, BEMIDJI,MINN.ESTONE RECALL( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869239August 31, 2000
TIRES
PE00D20.; ORIGINAL EQUIPMENT ON A MERCURY MOUNTINEER, 1997 23575R15. FIRESTONE SAID ALL 4 TIRES HAVE CRACKS WERE TREADLINE MEETS SIDEWALLS, CONSUMER WAS VERY CONCERNED THAT THE TREAD MAY SEPARATE. *AK THE CUSTOMER INDICATES THAT THESE TIRES COULD BLOW UP ANYTIME. SOME FIRSTONE DEALERS HAVE ALSO SAID THE TIRES ARE DEFECTIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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