Mercury Mariner Complaints

1,512 consumer complaints on file.

#10562355January 31, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
TWICE IN TWO DAYS WHILE SPEEDING UP TO GET ON HIGHWAY MY MARINER LOOSES COMPLETE POWER AND THE WRENCH LIGHT COMES ON. LUCKY FOR ME IT WAS JUST BEFORE I WAS TURNING ON TO MERGE. SECONDS LATER IT WOULD HAVE BEEN A SERIOUS ACCIDENT, DUE TO THE SUDDEN STOP. I HAD TO SHUT THE CAR OFF AND START IT BACK UP IN ORDER TO GET GOING AGAIN. AFTER READING #PE13003 HAS BEEN FILE FOR THE SAME EXACT PROBLEM WITH SAME MAKE AND MODEL. SOMEONE BETTER REACT BEFORE SOMEONE LOOSES A LIFE. THIS IS HORRIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560710January 20, 2014
STEERING
THE STEERING WHEEL STARTED BY LOCKING UP WHEN STARTED. THEN IT STARTED SHAKING WHENEVER IT WAS IN PARK OR BRAKES WERE APPLIED AND THEN JUST STARTED TO SHAKE WHENEVER THE CAR WAS ON. AFTER A FEW DAYS OF THIS THE WHEEL WOULD START LOCKING UP WHILE DRIVING OCCASIONALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559589January 13, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
I PULLED INTO A GAS STATION TO TURN AROUND. WHEN I CAME TO A COMPLETE STOP AND PRESSED THE GAS PEDAL TO GO, MY GAS PEDAL WOULDN'T BUDGE IT WAS LIKE IT WAS STUCK. WHEN I PULLED ON THE HIGHWAY IT DONE IT AGAIN BUT IT TOOK LONGER TO GET MY GAS PEDAL TO PRESS DOWN. WHEN I COME TO STOP NOW I HAVE TO KEEP MY FOOT ON THE BREAK AND THE GAS PEDAL TO INSURE THAT IT WILL GO WHEN I PRESS THE GAS PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559592January 13, 2014
ENGINE
THE VEHICLE LOST ALL POWER FROM THE MOTOR AND I HAD TO CROSS LANES TO GET TO THE SHOULDER WHILE FREE WHEELING. THIS HAS NOW HAPPENED ON 3 OCCASIONS. THE MOTOR WAS STILL RUNNING BUT WITH NO PULLING POWER. ONCE I HAD SWITCHED THE MOTOR OFF AND WAITED A FEW MOMENTS I WAS ABLE TO RESTART AND THE VEHICLE OPERATED PERFECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559637January 13, 2014
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
IN 2011, WHILE DRIVING AT APPROXIMATELY 60 MPH, I PRESSED THE GAS PEDAL AND COULD NOT ACCELERATE. THE ENGINE STAYED ON BUT I COULD NOT ACCELERATE. I WAS ABLE TO TURN ON THE HAZARDS AND PULL OFF TO THE SIDE OF THE HIGHWAY. I TURNED OFF THE VEHICLE AND AFTER WAITING 5 MINUTES I RESTARTED THE VEHICLE AND THE GAS PEDAL WAS WORKING. THEN AGAIN IN OCTOBER 2013, I WAS DRIVING APPROXIMATELY 30 MPH WHEN I LOST ACCELERATION CAPABILITY. THIS TIME THE THROTTLE BODY INDICATOR LIGHT WAS DISPLAYED. I TOOK THE VEHICLE IN TO A MECHANIC AND HE STATED THAT NOTHING REGISTERED ON THE COMPUTER AS A MALFUNCTION. HE LOOKED AT THE INTAKE VALVE AND COULD NOT SEE ANY BUILD-UP. IN JANUARY 2014 THIS HAPPENED 3 TIMES AND I WAS ABLE TO RESTART THE VEHICLE AND PROCEED. HOWEVER, ON JANUARY 11, 2014 AFTER THE MALFUNCTION THE VEHICLE DID NOT RESET IMMEDIATELY NOW THE CHECK ENGINE LIGHT IS DISPLAYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559011January 8, 2014
STEERING
STOPPED AT GAS STATION TO FUEL VEHICLE. RETURNED TO VEHICLE AFTER FUELING. WHEN I STARTED MY MERCURY MARINER HYBRID, THE INFORMATION SCREEN SAID "SERVICE POWER STEERING". WHEN I STARTED TO MOVE THE VEHICLE, I REALIZED I ONLY HAD MANUAL STEERING AVAILABLE. THIS CONTINUED ALL THE WAY HOME (5 MILES) ON ICY SNOW COVERED ROADS (FOLLOWING OUR NEAR BLIZZARD HEAR IN NORTH EASTERN INDIANA). NEXT MORNING, STARTED VEHICLE AND IT WAS BACK TO NORMAL. MY EXTENSIVE RESEARCH, SO FAR, INDICATES THERE HAVE NOT BEEN ANY RECALLS FOR THIS, WHAT APPEARS TO BE, WIDESPREAD, AND MIGHT I SAY POTENTIALLY VERY DANGEROUS PROBLEM. THIS IS SERIOUS. HOW MANY DEATHS ARE REQUIRED BEFORE A RECALL IS ISSUED ON THIS ISSUE? AFTER READING ABOUT THE VAST NUMBER OF PEOPLE THAT HAVE EXPERIENCED THIS SAME PROBLEM, I'VE STARTED LOOKING FOR ANOTHER VEHICLE. COME ON, SERIOUSLY, THIS IS ONE THAT NEEDS YOUR ATTENTION NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559008January 8, 2014
STEERING
WHEN STARTING UP THE CAR, I WAS UNABLE TO TURN THE STEERING WHEEL WITHOUT SIGNIFICANT EFFORT. FELT LIKE THE WHEELS WERE FROZEN TO THE GROUND. AFTER TURNING THE CAR OFF AND ON AGAIN, IT LET GO AND STEERED AS USUAL. NOW THE STEERING WHEEL SHAKES AND VIBRATES AND A RATTLING NOISE OCCURS AT LOW SPEED AND CERTAIN POSITIONS WHEN THE WHEEL IS TURNED. IT HAS RECURRED SEVERAL TIMES SINCE THE FIRST TIME AND ALWAYS WHEN THE CAR STARTS. IT CAN BE STOPPED BY TURNING OFF THE IGNITION AND RESTARTING THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558529January 5, 2014
ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE SUDDENLY LOOSES POWER AND ACCELERATOR IS UNRESPONSIVE. THIS FIRST OCCURRED WITH APPROXIMATELY 33,000 MILES WHILE STILL IN WARRANTY AND DEALER REPLACED THROTTLE BODY. VEHICLE WAS FINE UNTIL NOVEMBER OF 2013 WITH ABOUT 80,000 MILES. THIS IS VERY DANGEROUS BECAUSE VEHICLE GOES DOWN TO IDLE SPEED AND WITH NO POWER, IT'S VERY HARD SOMETIMES TO GET TO THE SHOULDER OF THE ROAD WITH ONLY COAST CONTROL OF VEHICLE. THIS SHOULD BE A RECALL ISSUE AS I'M AWARE OF THE MANY OTHERS HAVING SAME PROBLEM. I'M MAKING THIS COMPLAINT TO TRY AND HAVE THIS ISSUE RESOLVED BEFORE SOMETHING TRAGIC HAPPENS AND ALSO TO DOCUMENT THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558442January 4, 2014
POWER TRAIN, ENGINE
WHILE DRIVING, THE VEHICLE STARTED LOSING POWER AND THE WRENCH LIGHT CAME ON; STOPPED AND HAD A HARD TIME CRANKING BUT WAS ABLE TO GO ON. 2ND TIME PULLING ONTO A BUSY STREET, SAME INCIDENT, ABLE TO GET TO CENTER LAN AND RECRANK THIS TIME SURGING FORWARD BUT GAINED CONTROL AND WENT ON, VERY UNNERVING SITUATION, SCARED TO DRIVE LONG DISTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558150January 2, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
CAR ENGINE STOPPED WHILE DRIVING AT A LOW (10-20 MPH) SPEED. SECOND TIME THIS HAPPENED. FIRST TIME ON 2011 REPLACED THROTTLE BODY THEN. IT HAPPENED AGAIN 12/31/2013. FORD SERVICE SAID THROTTLE BODY NEEDS TO BE REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558026December 31, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
WHEN ACCELERATING THROUGH AN INTERSECTION, MY VEHICLE LOST ACCELERATION POWER AND THE POWER BRAKES FAILED. AFTER RESTARTING THE VEHICLE, THE VEHICLE WAS SLOWLY MOVED TO A SIDE STREET, BACKING-UP TRAFFIC ON THE BUSY STREET. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THE DIAGNOSIS WAS THAT THROTTLE BODY NEEDED REPLACING. THE SERVICE COST ME $503 PLUS TAX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557514December 28, 2013
VEHICLE SPEED CONTROL, ENGINE
WHEN PULLING UP TO A STOP SIGN THE CAR JUST STOPPED NEXT TIME COMING OFF INTERSTATE TO STOP THE VEHICLE KINDA OF LUNGED THE NEXT TINE IT JUST TRIED TO STALL HAD TO PUT IN NEUTRAL AND KEEP FOOT ON GAS TO KEEP IT RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557554December 28, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE VEHICLE SHUT OFF WHILE DRIVING. THIS RE-OCCURRED SEVERAL TIMES DURING THE NEXT 8 DAYS ALSO WHILE DRIVING, ONE TIME WHILE MAKING A LEFT HAND TURN ACROSS ONCOMING TRAFFIC. WE RESEARCHED THE PROBLEM AND HAD TWO ESTIMATES DONE AND CONTACTED FORD MOTOR COMPANY. THE THROTTLE BODY HAD TO BE REPLACED AND THE REPAIR COST US $400.00 DOLLARS. WE HAVE RESEARCHED THIS PROBLEM AND HAVE SEEN THAT THIS IS A VERY COMMON SAFETY PROBLEM. WE SPOKE WITH OUR NEIGHBORS WHO HAVE A FORD ESCAPE AND ALREADY HAD THEIR THROTTLE BODY REPLACED AS WELL FOR THE SAME PROBLEM. WE WERE TOLD BY THE DEALERSHIP THAT THE NEW PART IS DESIGNED DIFFERENTLY NOW, SO THIS SHOULD NOT HAPPEN TO US AGAIN. THIS HAS TO BE A RECALL ITEM. IT IS OBVIOUSLY A MANUFACTURING DEFECT AND IS A HUGE SAFETY CONCERN. FORD SHOULD HAVE TO BE RESPONSIBLE FOR THESE CHARGES. WE ARE VERY DISAPPOINTED THAT FORD HAS NOT TAKEN RESPONSIBILITY FOR THIS ISSUE AND THAT ALL OF US HAVE TO PAY FOR A DEFECTIVE SYSTEM THAT FORD MOTOR COMPANY KNOWS IS A PROBLEM, AND COULD HAVE BEEN THE CAUSE OF A MAJOR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557423December 27, 2013
POWER TRAIN
WHILE TRAVELING AT 65, WRENCH POWERTRAIN LIGHT CAME ON. ABLE TO GET TO SIDE OF ROAD. CALLED FORD ROADSIDE, WRECKER TOWED TO DEALERSHIP. FOUND FAULTY THROTTLE BODY. REPLACED UNDER EXTENDED WARRANTY. SCARY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557426December 27, 2013
EXTERIOR LIGHTING
RETURNING HOME FROM WORK, WIFE IN FRONT OF ME. CENTER HIGH STOP LIGHT HAD SOME BAD BULBS. REMOVED ASSEMBLY, FOUND MELTED REFLECTOR AND BROKEN BULBS. TOOK MANY PHOTOS. INFORMED LOCAL DEALERSHIP BY EMAIL. TOLD THEM U/W. PART ARRIVED 1 WEEK LATER, PICKED UP ON SATURDAY MORNING, HAD TO PAY $90.41. I BADGERED DEALERSHIP FOR REIMBURSEMENT, FINALLY GOT CHECK AT END OF DECEMBER. STILL HAVE PICS AND PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557434December 27, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
WHILE DRIVING THE MARINER AT 45 MPH ON A BUSY STREET, THE ENGINE WENT INTO LIMP MODE, LOST ALL ACCELERATION AND SLOWED TO 5 MPH. I WAS NEARLY REAR-ENDED BY THE TRUCK BEHIND ME AND WAS FORCED TO PULL UP ONTO A SIDEWALK, DAMAGING MY TIRE. PULLED THE CODES ON THE CAR AND GOT A P111 CODE. DID SOME SEARCHING ON THE INTERNET AND FOUND THAT THIS IS A COMMON ISSUE AND AN EXTREME SAFETY HAZARD. I WAS VERY HAPPY THAT I WAS THE DRIVER, AND NOT MY 16 YEAR OLD DAUGHTER!!! THIS IS THE SECOND SAFETY ISSUE WE HAVE HAD WITH THIS CAR IN THE LAST MONTH -- EARLIER THE POWER STEERING WENT OUT, AGAIN WITHOUT ANY WARNING IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557253December 26, 2013
POWER TRAIN
WAS DRIVING ON THE FREEWAY GOING ABOUT 70 WHEN I LOST ALL POWER TO ACCELERATE. I NOTED THE WRENCH SYMBOL ALSO HAD JUST CAME ON. I WAS ABLE TO PULL OVER TO THE SHOULDER AND TURN MY CAR OFF. BEFORE IT TURNED OFF THE CAR SHOOK QUITE A BIT. I LET THE CAR SIT FOR ABOUT A MINUTE RE-STARTED AND NOTED THE WRENCH WAS GONE AND I COULD ACCELERATE. LATER THAT DAY IT HAPPENED TO ME AGAIN. CAR IS IN SHOP AND THEY TOLD ME IT IS A BAD THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557324December 26, 2013
STEERING
MY CAR IS WELL MAINTAINED. I DO EVERYTHING TO KEEP IT RUNNING WELL AND NOW THE POWER STEERING ONLY WORKS HALF THE TIME. IT IS NOW ALSO MAKING A CLUNKING NOISE IN THE STEERING WHEEL COLUMN AND THE WHEEL WILL SHAKE ON ITS OWN WHILE IN PARK. I HAVE READ LOTS OF COMPLAINTS ABOUT THIS SAME PROBLEM ON MANY I THESE VEHICLES AND SOMETHING NEEDS TO BE DONE! $1300 IS A TON OF MONEY TO PAY TO HAVE A "SENSOR" PROBABLY THE SIZE OF A FUSE REPLACED! AND IT'S VERY SCARY WHEN THE POWER STEERING GOES OUT WHILE YOUR DOING 70 DOWN THE HIGHWAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556990December 22, 2013
ENGINE, VEHICLE SPEED CONTROL
WAS AT STOP LIGHT COMPLETELY STOPPED. WHEN THE LIGHT TURNED GREEN, I STEPPED ON THE ACCELERATOR AND MY CAR DID NOT ACCELERATE. THE ENGINE LIGHT AND ANOTHER LIGHT CAME ON. I TRIED MULTIPLE TIMES TO MOVE THE CAR AND NOTHING HAPPENED. I POWERED MY CAR DOWN AND RESTARTED IT, AT THIS TIME THE CAR STARTED MOVING AGAIN WHEN I PRESSED ON THE ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555548December 11, 2013
POWER TRAIN
I WAS DRIVING MY 2009 MERCURY MARINER AND SUDDENLY LOST THE ABILITY TO ACCELERATE. A WRENCH LIGHT ILLUMINATED ON MY DASH AND THE ONLY THING I COULD DO WAS COAST TO A STOP. PUSHING THE GAS PEDAL DID NOTHING. I WAS ABLE TO VERY SLOWLY GET THE CAR TO A PARKING LOT (IT MOVED AT AN IDLE SPEED, BUT WOULD NOT ACCELERATE OTHERWISE). WHEN I GOT TO THE PARKING LOT, I TURNED THE CAR OFF. AFTER WAITING A FEW MINUTES, I TURNED THE CAR BACK ON AND IT SEEMED FINE. I TOOK IT TO A FORD DEALERSHIP AND THEY DIAGNOSED IT AS BEING A PROBLEM WITH THE THROTTLE BODY, WHICH THEY ENDED UP REPLACING. THIS ISSUE OCCURRED ON 12/10/2013 ON A 2009 MERCURY MARINER THAT I PURCHASED NEW IN NOVEMBER OF 2008. IT HAD APPROXIMATELY 69,000 MILES ON IT WHEN THE INCIDENT OCCURRED. I WAS DRIVING AT A SPEED OF ABOUT 40 MPH WHEN IT HAPPENED. IN SEARCHING THE INTERNET, I FOUND THAT THIS IS A VERY COMMON PROBLEM. THERE ARE NUMEROUS NEWS REPORTS, FORUM AND BLOG POSTINGS, AND YOUTUBE VIDEOS OF PEOPLE EXPERIENCING THE SAME PROBLEM WITH THE THROTTLE BODY ON THEIR ESCAPES AND MARINERS. I ALSO FEEL THAT IT IS A SAFETY ISSUE. HAD I BEEN ON THE HIGHWAY WHEN THIS OCCURRED, I VERY LIKELY WOULD'VE CAUSED AN ACCIDENT. (I WAS ACTUALLY JUST ABOUT TO ENTER THE HIGHWAY WHEN THIS INCIDENT OCCURRED.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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