Mercury Mariner Complaints

1,512 consumer complaints on file.

#10567948March 8, 2014
ENGINE
DRIVING IN FAST LANE OF FREEWAY WHEN "STOP SAFELY NOW" MESSAGE WITH RED ALERT CAME ON. THE ENGINE STOPPED RUNNING. NO WARNING, NO ABILITY TO DRIVE TO THE SIDE OF THE ROAD. THIS IS A KNOWN FAULT IN THIS VEHICLE. I CANNOT CONCEIVE OF A PROBLEM THAT WOULD REQUIRE THE ENGINE TO STOP IMMEDIATELY. IT IS JUST LUCK THAT WE GOT TO THE SIDE OF THE ROAD WITHOUT INCIDENT AS THERE WAS A LOT OF TRAFFIC, AND WITHOUT POWER, IT WAS JUST PLAIN LUCK THAT WE MANAGED TO GET TO THE SIDE OF THE ROAD. DOING INTERNET RESEARCH: THIS IS A KNOWN FAULT, BUT WITHOUT A SOLUTION OR A FIX. WHAT EVER THE PROBLEM, IT SEEMS RIDICULOUS THAT FORD HAS A MAJOR PROBLEM LIKE THIS THAT HAS THE ENGINE SIMPLY STOP. WE GOT TO THE SIDE OF THE ROAD. I SIMPLY TURNED OFF THE IGNITION AND RE-STARTED THE ENGINE, WITHOUT FURTHER PROBLEM. THERE MUST BE SOME WAY TO AT LEAST HAVE SOME WARNING TIME, OR A MEANS OF PROPULSION SUFFICIENT TO GET SAFELY TO THE ROADSIDE. EVEN FIVE MINUTES WORTH OF POWER WOULD BE SUFFICIENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567983March 8, 2014
POWER TRAIN
I WAS TRYING TO ACCELERATE AT A STOP LIGHT AND THE TRANSMISSION (?) DID NOT ENGAGE. WHEN I CAME TO A STOP LIGHT THE CAR JERKED LIKE IT WAS IT COULD NOT SWITCH GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567727March 6, 2014
STEERING
STARTED THE CAR LIKE NORMAL WENT TO LEAVE FROM MY PARKING SPACE WHEN STEERING WHEEL WOULD NOT TURN FREELY. DROVE THAT WAY TO WORK (THOUGHT IT WAS ICE IN SYSTEM DUE TO A SNOW STORM) CALLED MY MECHANIC BUT WHEN I WENT BACK AND STARTED THE CAR AGAIN IT WAS FINE, IT DID NOT OCCUR AGAIN FOR A WEEK. ONE DAY AS I WAS DRIVING IT STARTED HAPPENING WHICH NEVER HAPPENED BEFORE. READ A POST THAT IT HAPPENED TO SOME OTHER PEOPLETHIS IS A REAL SAFETY HAZARD, I HAVE A KIDS AND GRANDCHILDREN THAT RIDE WITH ME I WILL NOT PUT THEIR LIVES ON THE LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567376March 4, 2014
ENGINE AND ENGINE COOLING
I WAS ATTEMPTING TO EXIT A PARKING LOT AND VEHICLE STALLED AND WOULD NOT ACCELERATE. I COASTED BACK INTO A PARKING SPACE, SHUT OFF ENGINE AND MADE A FEW MORE ATTEMPTS WITH THE SAME RESULT EACH TIME. I SHUT VEHICLE OFF AND WAITED FOR ROUGHLY TWENTY MINUTES AND TRIED AGAIN. VEHICLE DID ENGAGE AND I WAS ABLE TO EXIT PARKING STRUCTURE HOWEVER, VEHICLE STALLED IN THE MIDDLE OF THE ROAD. FORTUNATELY, THERE WAS LIGHT TRAFFIC AND I WAS ABLE TO COAST BACK INTO PARKING LOT. PROBLEM WAS SUBSEQUENTLY DIAGNOSED AS BAD BINDING THROTTLE CABLE. THE CABLE WAS REPLACED AT MY EXPENSE. FEBRUARY 24 AND 25 OF 2014, VEHICLE STALLED WHILE IN TRAFFIC, LOST POWER AND AGAIN PEDAL STUCK AND VEHICLE WOULD NOT ENGAGE. SUBSEQUENT DIAGNOSIS IS REPLACEMENT OF THROTTLE BODY AT MY EXPENSE. THIS IS EXTREMELY EXPENSIVE AND POTENTIALLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566738March 3, 2014
SERVICE BRAKES
REGENERATIVE BRAKING SYSTEM LIGHT APPEARED ON DASH, 2013. TOOK VEHICLE IN TO GET CHECKED. WAS TOLD THAT IT WAS THE MASTER CYLINDER. COST APPROX 1500.00. WENT ON LINE AND FOUND THAT OTHER PEOPLE HAD SAME EXPERIENCE AND AFTER PAYING FOR THE REPLACEMENT OF THE MASTER CYLINDER THEY THEN HAD TO REPLACE THE AN ABS MODULE TO THE TUNE OF 4500.00. TOOK MY VEHICLE TO ANOTHER DEALERSHIP FEB OF 2014 AND WAS TOLD THE ABS MODULE NEEDED REPLACED FOR 4,724.00 AND THEN THE MASTER CYLINDER FOR 1360.00. THE MECHANIC DID NOT ADVISE DRIVING DUE TO THE POTENTIAL BRAKE FAILURE. I ONLY HAVE 18,600 MILES ON THIS VEHICLE WHICH MAKES IT DIFFICULT TO JUSTIFY PUTTING THAT MUCH MORE MONEY INTO IT. IT SEEMS TO A PROBLEM FORD NEEDS TO DEAL WITH. IT DOES INVOLVE A SAFETY ISSUE AND I'M NOT SURE IF THEY ARE GOING TO WAIT UNTIL SOME ONE DIES BEFORE THEY DECIDE TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566757March 3, 2014
STEERING
DRIVING DOWN ROAD, AT 65 MPH, STEERING WHEEL STARTS TO VIBRATE,AND IS MAKING A CHATTERING NOISE AT BOTTOM OF STEERING COLUMN. STOP VEHICLE, STEERING WHEEL VIBRATES MORE WITH BRAKE ON. NEXT TIME I START VEHICLE, THERE IS NO POWER STEERING. I SHUT OFF VEHICLE, RESTART, THEN THE POWER STEERING WORKS. THIS HAS HAPPENED SEVERAL TIMES. I TALKED TO SERVICE MANGER AT 2 DEALERS, THEY DO NOT KNOW WHAT THE PROBLEM IS. ONE DEALER WAS GOING TO E-MAIL FORD TO FIND OUT, WAITING FOR A REPLY FROM HIM. I LOOK UP, MERCURY MARINER STEERING PROBLEMS ON INTERNET, THERE ARE THOUSAND OF PEOPLE HAVE SAME PROBLEM. IT IS APPARENTLY AN ELECTRONIC STEERING SENSOR, IN THE STEERING COLUMN THAT IS BAD. WENT TO FORD DEALER, TALKED TO PARTS PERSON, AND SERVICE MANAGER, THEY HAVE NEVER HEARD OF THIS PROBLEM. THEY FIND A PICTURE OF THE STEERING COLUMN, BUT CAN'T FIND A PART NUMBER, SO CAN'T TELL ME A COST OF THE PART. FRUSTRATED. I NEED TO GET THIS FIXED BEFORE SOME ONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566766March 3, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
WHILE DRIVING MY CAR STALLS WITHOUT WARNING THEN IT JERKS REAL HARD AND TAKES OFF SO I HAVE TO RIDE THE BRAKES AFTER COMING TO A STOP BEFORE I CAN PRESS THE GAS PEDDLE IT TAKES OFF SO I RIDE THE BRAKES. WHILE DRIVING AGAIN IT PICKS UP SPEED ON ITS OWN VERY SCARE PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566865March 3, 2014
STEERING
POWER STEERING STOPS WORKING WHILE DRIVING. IF YOU STOP SHUT OFF CAR THEN RESTART POWER STEERING WILL WORK FOR AWHILE. FORD HAS NO RECALL ON THIS PROBLEM. SUGGESTED FROM FORD DEALERSHIP WAS TO REPLACE STEERING COLUMN AT $1400.00. THIS IS NOT AN INTERMITTENT ISSUE AND EFFECTS 2008,2009, 2010 FORD AND MERCURY VEHICLES. AFRAID TO DRIVE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566248February 27, 2014
STEERING
THE 2008 MERCURY MARINER STEERING WHEEL SHAKES WHILE AT LOW MPH OR STOPPED COMPLETELY. INTERMITTENT LOSS OF POWER STEERING WHEN VEHICLE IS STARTED. CONCERN THAT IT WILL LOOSE POWER WHILE DRIVING THOUGH IT HAS NOT HAPPENED YET. HOPE THERE IS ENOUGH AWARENESS THAT FORD ACKNOWLEDGES THIS AND ISSUES A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565926February 26, 2014
STEERING
TL- THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 45 MPH THE STEERING WHEEL BEGAN TO SHAKE AND IT LOCKED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 69,800. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566104February 26, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL SHOOK BEFORE SEIZING WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 69,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565655February 24, 2014
STEERING, ELECTRICAL SYSTEM
OVER THE LAST COUPLE WEEKS WE HAVE EXPERIENCED A LOSS OF POWER STEERING AND AN INCREASINGLY SEVERE "SHAKING" OF OUR STEERING WHEEL WHEN IT IS WORKING. WE TOOK THE CAR TO THE MECHANIC AND WAS TOLD THAT WE NEED TO REPLACE THE ENTIRE STEERING COLUMN DUE TO A FAILURE OF THE ELECTRONIC POWER STEERING. THE PART ALONE IS $900, $1,400 WITH LABOR. AFTER DOING SOME RESEARCH ONLINE IT APPEARS AS THOUGH THIS IS QUITE A COMMON ISSUE FOR '08 ESCAPES AND MARINERS (HTTP://WWW.CARCOMPLAINTS.COM/FORD/ESCAPE/2008/STEERING/POWER_STEERING_FAILURE.SHTML). IT IS EXTREMELY DANGEROUS BECAUSE I CANNOT TURN THE WHEEL AT ALL WHEN THE POWER STEERING GOES OUT. IT HAS NOT GONE OUT MID-DRIVE FOR US YET, BUT HAVE READ OF THAT HAPPENING TO PEOPLE. FOR US, WHEN WE TURN THE VEHICLE ON, THERE WILL BE NO POWER STEERING AND WE HAVE TO TURN IT OFF AND BACK ON AGAIN 1-3 TIMES BEFORE THE POWER STEERING WILL WORK. AND THEN THERE IS A SEVERE "SHAKING" WHILE DRIVING. I AM SHOCKED THE DEFECTIVE ELECTRONIC POWER STEERING HAS NOT BEEN RECALLED FOR THESE VERY POPULAR CARS. WE DRIVE A 3 YEAR OLD AND 5 MONTH OLD IN OUR CAR. WE CANNOT AFFORD THIS TYPE OF REPAIR, BUT CLEARLY CANNOT AFFORD TO DRIVE OUR CHILDREN IN THE CARS VERY DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565425February 22, 2014
STEERING
WHILE WAITING AT A STOP SIGN TO MAKE A RIGHT TURN, MY STEER WHEEL JERKED IN MY HAND AND SEEM TO LOCK. WHEN THE TRAFFIC CLEARED, I TRIED TO MAKE THE TURN AND THE STEERING WHEEL HAD DEFINITELY LOCK, MAKING IT IMPOSSIBLE TO TURN AND STEER AND PLACING ME IN A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND TURNED IT OFF WHILE IN TRAFFIC. WHEN I RESTARTED THE CAR THE STEERING HAD UNLOCKED. MY CAR WAS IN AN ACCIDENT A MONTH PRIOR TO THIS INCIDENT AND I HAD BODY WORK DONE, HOWEVER THE DEALERSHIP AND THE INSURANCE COMPANY BOTH STATED THAT THIS WAS NOT A RESULT OF THE ACCIDENT. THE STEERING ON THE 2009 MERCURY MARINER IS ELECTRONIC AND FAILED TO OPERATE PROPERLY. THE ENTIRE STEER COLUMN HAS TO BE REPLACE AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564918February 19, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT UPON ENTERING AND POWERING ON THE VEHICLE, THE CONTACT STATED THAT IT BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563727February 10, 2014
ELECTRICAL SYSTEM, ENGINE
ANTI THEFT DASH LIGHT COMES ON SOLID FOR 2 OR 3 SECONDS. ENGINE LOSES POWER. AFTER 2 OR 3 SECONDS, THE ANTI THEFT LIGHT GOES OFF AND ENGINE REGAINS POWER. HAS HAPPENED INTERMITTENTLY SEVERAL TIMES SINCE FIRST OCCURRENCE AT VARIOUS SPEEDS AND INTERVALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563592February 9, 2014
VEHICLE SPEED CONTROL
EARLY ON ONLY HAPPENED A FEW TIMES DURING WINTER. BUT AS OF RECENTLY IT HAS BECOME VERY DANGEROUS TO THE POINT I'VE PULLED OUT AFTER BEING AT A LIGHT OR STOP SIGN INTO TRAFFIC AND UNABLE TO GO. GAS PEDAL WILL NOT BUDGE. I'VE HAD A FRIEND FOLLOWING BEHIND ME AT ONE POINT AND THEY ACTUALLY RAN INTO THE BACK OF MY VEHICLE, LUCKILY NO DAMAGE WAS DONE TO THERE CAR AND MINE SUFFERED MINOR DAMAGES TO THE BUMPER. I'VE BEEN HEARING THINGS ABOUT FORD EXTENDING WARRANTY TO TEN YEARS AND 150,000 MILES TO FIX THIS TYPE OF PROBLEM POSSIBLY WITH FAILURE OF DEFECTIVE THROTTLE BODY SYSTEM. BUT I DON'T KNOW IF THAT'S MY ISSUE. I DO KNOW I'VE ALMOST BEEN IN SEVEN ACCIDENTS WITHIN THE PAST TWO WEEKS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10563411February 7, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING HOME FROM WORK THE CAR WENT INTO "LIMP MODE", PULLED OVER TO SIDE OF ROAD, CALLED FOR TOW AND HAD CAR TAKEN TO SHOP FOR DIAGNOSTICS AND REPAIR. SHOP DETERMINED IT WAS FAULTY THROTTLE BODY ( THERE WERE OVER 700,000 ORDERS FOR REPLACEMENTS ON WEBSITE AT THIS TIME)PART WAS ON BACKORDER---CAME IN, WAS REPLACED AND I PAID THE BILL OF $720.60 FOR PARTS, LABOR, TOWING AND TAXES. I GOT LETTER FROM FORD THAT PART IS NOW A RECALL ITEM SO I TAKE THE BILL TO KERRY FORD IN CINCINNATI, OH AND THEY TAKE ALL OF MY INFO AND SEND ME A CHECK FOR $167.85 AND TELL ME TOO BAD FOR NOT HAVING WORK DONE AT FORD STORE, THAT'S ALL I AM GOING TO GET. THIS DOES NOT EVEN COVER THE COST OF THE PART ALONE. SO AS A STRANDED MOTORIST, I WAS SUPPOSED TO THINK OF A FORD DEALERSHIP FIRST INSTEAD OF SAFETY FIRST AND GETTING MY CAR REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562743February 3, 2014
VEHICLE SPEED CONTROL
VEHICLE DOES NOT ACCELERATE FROM REST. PRESS GAS PEDAL - VEHICLE DOES NOT GO - THEN ALL OF SUDDEN IT TAKES OFF. DANGEROUS SCENARIO AT STOP LIGHTS. DEALER SAYS ISSUE IS DEFECTIVE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562583February 2, 2014
SERVICE BRAKES
TOOK VEHICLE TO FORD DEALER TO HAVE CAR INSPECTED WAS TOLD ROTORS HAD TO BE REPLACED DUE TO WEAR BRAKE PADS WERE WEARING UN EVENLY CAR HAS BEEN SERVICED BY DEALER WHEN EVER IT NEEDED INSPECTION OR OIL CHANGES UNEVEN WEAR WASN'T SEEN UNTIL WARRANTY HAD RUN OUT THE CAR HAD LEST THEN 2000 MILES ON SINCE LAST INSPECTION. THIS HAS HAPPENED ON OTHER FORD VEHICLES IN PAST PINS THAT BRAKE PADS RIDE ON HAVE ALWAYS BEEN THE CAUSE. THEY ARE CORRODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562523February 1, 2014
POWER TRAIN, STEERING, LATCHES/LOCKS/LINKAGES, TIRES
A COUPLE DAYS AGO I STARTED MY CAR AS USUAL BEFORE GOING TO WORK TO LET IT WARM DUE TO THE WEATHER. AS I STARTED BACKING OUT OF MY DRIVE I REALIZED MY STEERING WHEEL ISN'T MOVING LIKE IT'S SUPPOSED TO. I STOPPED AND TURNED THE CAR OFF AND THEN BACK ON, THEN IT WAS FINE. AS I'M DRIVING AND GETTING READY TO SWITCH LANES ON THE HIGHWAY IT DOES IT AGAIN SO I PULL ON THE SHOULDER AND GET OUT THE CAR TO CHECK UNDER THE HOOD, A MAN PULLS OVER TO HELP ME SEEING AS I'M A WOMAN ON THE SIDE OF THE ROAD AND IN MY MILITARY UNIFORM. HE SAYS IT COULD BE BECAUSE OF THE WEATHER BUT IT SHOULD BE FINE. NOW AFTER 2 OR 3 DAYS THE STEERING WHEEL SHAKES AND VIBRATES AND A RATTLING NOISE OCCURS AT LOW SPEED AND CERTAIN POSITIONS WHEN THE WHEEL IS TURNED, OR EVEN AT A STANDSTILL POSITION. IT HAS RECURRED SEVERAL TIMES SINCE THE FIRST TIME AND ALWAYS WHEN THE CAR STARTS. IT CAN BE STOPPED BY TURNING OFF THE IGNITION AND RESTARTING THE CAR. ALSO A WRENCH SHOWS UP IN THE MESSAGE CENTER, AS I READ MY MANUAL COME TO FIND OUT THAT'S FOR THE TRANSMISSION. I'VE READ A LOT OF THE COMMENTS AND COMPLAINTS AND HAVE TO WONDER, WILL IT TAKE A DEATH BECAUSE OF THIS FOR FORD TO REALIZE WE'RE NOT MAKING THIS UP AND IT'S NOT DUE TO POOR OR LACK OF MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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