Mazda CX-7 Complaints

1,134 consumer complaints on file.

#11063668January 19, 2018
SUSPENSION
FOR 2 YEARS A RECALL HAS BEEN IN EFFECT FOR REPLACING BALL JOINTS ON THIS MODEL. AFTER TALKING TO THE DEALER ON 2 DIFFERENT OCCASIONS , I HAVE BEEN TOLD THAT THEY ARE WAITING ON THE PARTS. ON DEC. 13 2017 I WAS TOLD I WOULD BE CONTACTED WITHIN 30 DAYS BY MAZDA FOR SCHEDULING THIS WORK. BUT STILL NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063715January 19, 2018
SUSPENSION
MAZDA CXC 7 2012 THERE IS A SAFETY RECALL DUE TO FRONT FRONT SUSPENSION BALL JOINT FITTING THAT CAN CAUSE THE BALL JOINT AND LOWER CONTROL ARM TO SEPERATE. THIS CAN CAUSE LOSS OF STEERING CONTROL INCREASING RISK OF A CRASH. I CALLED BRIGHT BAY MAZDA IN BAYSHORE NY 1-631-666-6100 AND WAS ADVISED TO BRING CAR IN. I DID AND IT WAS LOOKED OVER. I WAS IT DID NOT NEED IMMEDIATE ATTENTION ON 11/21/2016 AND THAT WHEN THE PARTS CAME IN THEY WOULD FIX THE CAR. I CALLED TODAY 1/19/18 AND WAS TOLD THEY STILL DONT HAVE THE PART AND THAT THIS IS A PRELIMINARY NOTICE THAT GETS SENT TO CAR OWNERS PER SHERRY AT MAZDA. SERIOUSLY 2 YEARS AND NO RESOLUTION. I WANT TO FILE A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063647January 18, 2018
AIR BAGS
TAKATA RECALL WAS DENIED REPLACEMENT AFTER DROPPING CAR OFF AT DEALERSHIP WHERE I HAD PURCHASED THE CAR NEW. CAR HAS 85,000 MILES. I WAS CALLED BACK FROM DEALERSHIP SERVICE DEPT TELLING ME THAT THEY CANNOT PERFORM 1317F OR 9516E, AIR BAG REPLACEMENT DUE TO MY AIRBAG LIGHT BEING ON. AIRBAG LIGHT WAS NOT ON WHEN DROPPING VEHICLE OFF AND NOT ON WHEN PICKING UP VEHICLE. I NOTIFIED SERVICE ADVISER THAT THERE WAS NO AIRBAG LIGHT ON BEFORE DRIVING AWAY BUT HE SAID THERE WAS NOTHING HE COULD DO SAYING THAT THE REFUSAL CAME FROM CORPORATE. NOW IF MY FAMILY WERE TO GET INJURED OR KILLED BY THIS DEFECTIVE AIRBAG AFTER REFUSAL BY THE DEALER, I COULD HAVE A STRONG CASE AGAINST THEM I THINK. BUT I WOULD RATHER HAVE A SAFE CAR. SERVICE HAD OFFERED DOING AN AIRBAG DIAGNOSTIC AT A CHARGE OF $140.00. NOT KNOWING WHAT THE OTHER CHARGES MIGHT BE TO FIX LIGHT ($1000 COMPUTER) AND NOT KNOWING HOW ACCURATE THE DIAGNOSTIC WILL BE I WAS FORCED TO DENY THE DIAGNOSTICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063302January 17, 2018
AIR BAGS
TAKADA RECALL. I HAVE CONTACTED THE MAZDA DEALER IN BOSSIER CITY LA CONCERNING THE RECALLS FOR MY VEHICLE AND THE DEALER STILL HAS NOT RESOLVED THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062436January 12, 2018
STEERING
TL* THE CONTACT OWNED A 2011 MAZDA CX-7. WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT AND FAILED TO MANEUVER WITHOUT WARNING. THE VEHICLE CRASHED INTO AN EMBANKMENT, HYDROPLANED, AND CRASHED INTO ANOTHER EMBANKMENT. THE DRIVER'S SIDE AIR BAGS DEPLOYED OVER THE TOP OF THE STEERING WHEEL AND UPWARDS TOWARD THE ROOF OF THE VEHICLE. THE CONTACT SUSTAINED A CRACKED CHEST PLATE, LEFT SHOULDER LIGAMENT DAMAGE, A HEAD CONCUSSION, AND NERVE AND SPINAL DAMAGE. MEDICAL ATTENTION WAS PROVIDED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO REPLACE THE VEHICLE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11058272January 3, 2018
AIR BAGS, SUSPENSION
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V457000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LANNAN MAZDA (720 ROGERS ST, LOWELL, MA 01852), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 151,028. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057969January 2, 2018
STEERING
RECALL PARTS STILL NOT AVAILABLE, NOT IN A TIMELY MANNER ??????? RECALL WAS POSTED AUG. 2016. 9716H & 16V-593
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055851December 21, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB KING MAZDA (1545 SILAS CREEK PKWY, WINSTON-SALEM, NC 27127, (336) 714-3177) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055922December 21, 2017
EXTERIOR LIGHTING
HEAD LIGHT BULBS WERE BURNING OUT AND COULD NOT BE REPLACED BECAUSE THE CLIPS WERE BROKEN. I WAS TOLD THIS IS QUITE COMMON IN THE DESIGN AND IN THEIR INFINITE WISDOM, MAZDA REFUSES TO SELL NEW CLIPS, INSTEAD, I WAS FORCED TO BUY TWO NEW HEADLIGHT FIXTURES TO THE TUNE OF $1200 FOR PARTS AND 300 FOR LABOR. I AM NEVER BUYING ANOTHER MAZDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055310December 18, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT PREVIOUSLY HAD THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS REPLACED. A WEEK LATER, THE AIR BAG SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MAPLE SHADE MAZDA (2921 NJ-73, MAPLE SHADE TOWNSHIP, NJ 08052, (856) 667-8004) WHERE IT WAS DIAGNOSED THAT SOMETHING IN THE DISPLAY SCREEN VOICE COMMAND SYSTEM CAUSED THE AIR BAG SENSOR TO ILLUMINATE, AND THE DISPLAY SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT SOMEONE WOULD BE IN TOUCH. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TT CONSUMER STATED A WEEK AFTER THE SERVICE WAS PERFORMED THE AIRBAG SENSOR LIGHT ON THE DASH BOARD CAME ON, IT STAYED ON APPROXIMATELY 2 DAYS THEN WAS OFF FOR ABOUT A WEEK THEN IT CAME BACK ON, THIS INTERMITTENT ON AND OFF CONTINUES UNTIL NOW 20 JAN 18. CONSUMER WAS TOLD IT WASN'T AIRBAGS BUT RADIO, HEAT TIME DASH DISPLAY CAUSING THE PROBLEM. UPDATED 8/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054641December 14, 2017
AIR BAGS, WHEELS
ALSO THE BEARINGS ARE RECALLED. WE RECEIVED TWO LETTERS FROM THE MAZDA RECALL DEPARTMENT, STATEING THE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054815December 14, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE DEALER (NAPLETON MAZDA BOURBONNAIS, 515 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914) STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052643December 5, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR AN UNKNOWN AIR BAG RELATED RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE AIR BAGS WERE NOT CONNECTED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. MAZDA OF CRYSTAL LAKE (360 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012 (779) 994-4403) WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051370November 29, 2017
AIR BAGS
TAKATA RECALL I GOT A LETTER IN JULY 2017 FROM MAZDA ABOUT THIS AIRBAG RECALL AND I CALLED 2 DEALERSHIP ABOUT THIS RECALL AND THEY SAID THE PARTS ARE NOT AVAILABLE AND I WAITED AND WAITED UNTIL NOW NOV 29, 2017 BUT NEITHER OF THEM GET BACK TO ME. I NEED TO GET THIS REPAIRED AS THERE'S A RISK INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051053November 28, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
WINDOW MOTORS; SHORTLY AFTER I PURCHASE MY VEHICLE MY DRIVER WINDOW WOULD BE DIFFICULT TO GO UP ONCE IT WENT DOWN. THEN IT GOT WORSE AND MADE A LOUD SOUND WHEN IT WENT UP AND ONE WOULD HAVE TO PULL IT UP. NOW THE DRIVER WINDOW DOES THAT. ITS HARD TO GET IT UP ONCE ITS DOWN AND MAKES A LOUD SOUND. I FIND IT STRANGE THAT BOTH WINDOWS ARE NOW NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047140November 18, 2017
SUSPENSION
A FIX FOR THIS RECALL 9716H HAS STILL NOT BEEN RESOLVED. CORROSIVE BALL JOINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047090November 17, 2017
AIR BAGS, STEERING, SUSPENSION
TAKATA RECALL NHTSA #17V-429; ALSO RECALL NHTSA #16V-593 (MANUFACTURER RECALL #9716H) FRONT SUSPENSION/STEERING RECALL. ATTEMPTED TO OBTAIN REPLACEMENTS AT MAZDA IN TEXAS, WAS ALWAYS TOLD "PARTS UNAVAILABLE". RECENTLY ATTEMPTED TO OBTAIN REPLACEMENTS IN OREGON, WAS ALSO TOLD "PARTS ON ORDER/UNAVAILABLE." HAVE NOT HAD ANY ACCIDENTS RELATED TO THESE RECALLS, JUST DIFFICULTY OBTAINING REPLACEMENT PARTS FROM SEVERAL MAZDA SERVICE CENTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045095November 10, 2017
AIR BAGS, SERVICE BRAKES, SUSPENSION
RECALL REPAIRS NOT AVAILABLE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045260November 10, 2017
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
TAKATA RECALL AND HORN AND PASSENGER DOOR LOCK. I TOOK MY CAR IN FOR THE SUSPENSION RECALL AND AIR BAGS TO GALPIN IN VAN NUYS CA. I GOT THE CAR BACK AND THE SUSPENSION WAS DONE BUT NOT THE PASSENGER AIR BAG. THE REASON FROM THE MAZDA SERVICE MGR WAS SINCE MY PASSENGER DOOR IS BROKEN ( THE LOCK) HE COULD NOT OPEN THE DOOR SO HE DID NOT WORK ON THE AIR BAG. I CAN NOT AFFORD THE 200.00 THAT IT WILL TAKE TO FIX AND REPLACE MY PASSENGER DOOR LOCK. I FEEL THAT I SHOULD HAVE MY DOOR FIXED BY MAZDA AND THEN DO THE REPAIR WORK ON THE RECALLED AIR BAG. THE DOOR LOCK JUST BROKE ON ITS OWN AND I PAID CASH FOR MY CAR BRAND BMW FROM GALPIN. ALSO I WAS DRIVING ON THE FREEWAY AND ALL OF A SUDDEN MY MAZDA EMBLEM IN THE CENTER OF THE STEERING WHEEL BLEW OFF AND LANDED IN NY LAP!! I WAS NOT USING THE HORN. I NOW HAVE NO HORN AND HAVE LOOKED AT THE FUSE AND EVERYTHING ELSE AND NO ONE SEEMS TO KNOW WHAT HAPPEN HERE. YOU CAN SEE THAT MY MAZDA EMBLEM IS BROKEN ALL THE WAY AROUND THIS PIECE?? SOMEONE SAID THAT SINCE THERE IS AN AIR BAG IN THE STEERING WHEEL I NEED TO BUY A NEW STEERING WHEEL? REALLY? I AM A SENIOR ON MY SOCIAL SECURITY RETIREMENT ..I AM NOT ABLE TO HAVE THESE PROBLEMS FIXED AT HUNDREDS AN HUNDEDS OF DOLLARS. HOWEVER IF MY AIR BAG HAS A RECALL AND THEY DIDN'T FIX IT SINCE MY DOOR LOCK IS BROKEN AND THEY COULDN'T OPEN THE DOOR. WHAT WOULD YOU SUGGEST I DO? PLEASE CONTACT ME WITH ANY INFO YOU HAVE AT [XXX] OR EMAIL AT: [ XXX] THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044798November 9, 2017
AIR BAGS
TAKATA RECALL - I'VE BEEN WAITING FOR MORE THAN A YEAR FOR THE DEALER TO REPLACE THE TAKATA AIRBAG BUT THEY TELL ME THAT THE PART IS NOT AVAILABLE AND I'VE RECEIVED MANY MANY NOTIFICATIONS BY REGULAR MAIL ABOUT THIS. THE DEALER IS FLAGSHIP MAZDA IN SAN JUAN PUERTO RICO. I UNDERSTAND THIS IS AN IMPORTANT REPLACEMENT AND THAT PEOPLE HAD DIED FROM THIS ISSUE. IT IS UNACCEPTABLE THAT I'VE CALLED THREE TIMES IN ONE YEAR AND THEY KEEP TELLING ME THAT THE PART IS NOT AVAILABLE. THE DEALER PHONE NUMBER IS (787)620-7546, (787)620-6981 FLAGSHIP MAZDA IN SAN JUAN, PUERTO RICO. (I STILL HAVE NO INCIDENT AT THE MOMENT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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