Mazda CX-7 Complaints

1,134 consumer complaints on file.

#11082328March 31, 2018
EXTERIOR LIGHTING
HEADLIGHT BULBS HAVE BURNED OUT EVERY 6 MONTHS SINCE WE BOUGHT THE VEHICLE IN 2010. OVER THE PAST FEW YEARS, THE LENSES HAVE FOGGED UP TO THE POINT HEADLIGHTS ARE WORTHLESS. TOOK THE VEHICLE TO THE DEALER, ONE SEAL IS BAD AND THE OTHER SIDE HAS MELTED, COST OF REPAIR IS NEARLY $2,000. THIS IS A SAFETY ISSUE AND LOOKS TO BE A COMMON DEFECT IN THIS MAKE/MODEL OF CAR. WE NOW DRIVE THE CAR ONLY DURING DAYLIGHT. IF WE NEED TO AT NIGHT, WE USE HIGH BEAMS EXCLUSIVELY AS WE CAN'T SEE A THING WITH REGULAR HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082057March 29, 2018
STEERING, SUSPENSION
THERE WAS A RECALL ON MY VEHICLE IN OCT 2016 , I HAD ALREADY LOST CONTROL OF MY VEHICLE AND HAD AN ACCIDENT IN SEPT 2016 AND HAD TO PAY INSURANCE FEES STORAGE FEES AND LOST WAGES DUE TO ACCIDENT. MAZDA SENT ME A LETTER AS OF MARCH 2018 SAYING THAT THET NOW HAVE THE PARTS TO FIX IT AFTER 6 MONTHS..I WAS DRIVING DOWN THE STREET AND LOST CONTROL OF STEERING AND CRASHED INTO A PARKED CAR. I WOULD LIKE TO FIND OUT HOW I CAN BE COMPENSATED BECAUSE I LOST CONTROL OF THE VEHICLE BECAUSE OF DEFECT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080205March 19, 2018
WHEELS, SUSPENSION
AS REQUIRED OF THE RECALL, I WENT TO PARETTI MAZDA TO FOR THE REPLACEMENT OF FRONT LOWER CONTROLS ARMS ON MARCH 14, 2018. AS PER THE RECALL NOTIFICATION AND REPLACEMENT OF PARTS RECEIVED FROM NHTSA INDICATING THE MAZDA DEALER WILL REPLACE BOTH THE LEFT AND RIGHT FRONT LOWER ARMS FREE OF CHARGE AND THAT A RENTAL CAR WOULD BE PROVIDED; HOWEVER, AT THE COMPLETION OF THE REPLACEMENT. PARETTI MAZDA CHARGED ME $65 FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079835March 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING 55 MPH, THE VEHICLE'S TEMPERATURE GAUGE INCREASED. THE VEHICLE SHOOK AND A POPPING NOISE WAS HEARD. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND THEN STALLED. A "WARNING STATE OF SHOCK" MESSAGE APPEARED. IN AN ATTEMPT TO COOL THE ENGINE, THE AIR CONDITIONER WAS ACTIVATED. THE VEHICLE WAS TOWED TO ANTELOPE VALLEY MAZDA (1015 AUTO MALL DR, LANCASTER, CA 93534, (661) 945-7590) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT WAS INFORMED BY THE DEALER THAT THE REPAIRS WOULD BE COVERED UNDER THE VEHICLE'S WARRANTY. THE CONTACT RECEIVED A CALL FROM THE MANUFACTURER INFORMING HER THAT THE ENGINE REPLACEMENT WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 165,000. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079081March 14, 2018
SUSPENSION
RECALL WAS REPORTED OCT 2016 MY WIFE AND FAMILY HAVE BEEN DRIVING AT RISK FOR 5 MONTHS AND ITS GOING TO BE ANOTHER 3 WEEKS TO FIX THIS IS UNACCEPTABLE. WHAT IS MAZDA GOING TO DO TO COMPENSATE FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076902March 8, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MODERN MAZDA DODGE RAM (68 WATERBURY RD, THOMASTON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THEY WOULD NOT EXPEDITE THE PARTS BECAUSE THEY FELT IT WAS NOT A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076572March 6, 2018
SUSPENSION
AUG 10,2016 MANUFACTURER RECALL NUMBER9716H NHTSA RECALL NUMBER16V-593 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. I RECEIVED RECALL NOTICE 2 YEARS AGO, BUT NOTHING SINCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075141February 26, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
CAR WAS PURCHASED MAY 2011. I CANNOT REMEMBER WHEN IT ALL STARTED. ALL REPAIRS WERE MADE AT JIM ELLIS MAZDA, COBB PKWY, MARIETTA, GA FROM PURCHASE UNTIL SEPT. 2017 WHEN I BECAME FED UP. MY HEADLAMPS FOGGED UP AFTER A YEAR OR SO, THEY SAID IT WAS NORMAL. MY HEADLAMP BULBS HAD TO BE REPLACED EVERY 3 TO 6 MONTHS AND, NOW THEY ARE REPLACED EVERY 2-3 MONTHS. ALL BULBS WERE PURCHASED FROM MAZDA YET ALL BULBS DIED OUT WITHIN 3-6 MONTHS. IN THE PAST 6 MONTHS, HEADLAMP BULBS WERE REPLACED FOUR TIMES. 4 NIGHTS AGO, I WAS STOPPED BY THE POLICE DUE TO NO HEADLIGHTS. THE POLICE WATCHED WHILE I CHECKED DAY TIME RUNNING LIGHTS, HIGH BEAMS, LOW BEAMS AND, AT 9 P.M. LATE EVENING GEORGIA/EST, I HAD NO RUNNING LIGHTS. I TOOK THE CAR TO MAZDA ROSWELL THE NEXT MORNING. WHEN I DESCRIBED THE PROBLEM, STEPHANIE JOHNSON, SERVICE ADVISOR MANAGER IMMEDIATELY RECOGNIZED THE PROBLEM BY INQUIRING HOW OFTEN I HAD TO CHANGE MY BULBS IN THE CAR. NO SERVICE ADVISOR HAD PREVIOUSLY ASKED THAT QUESTION AT THE MARIETTA SERVICE DEPARTMENT & NOONE HAS EVER ADVISED TO USE ONLY MAZDA PARTS. UNFORTUNATELY, I RECEIVED A CALL FROM MAZDA 3 DAYS LATER ALLEGING THAT MY HEADLIGHT ASSEMBLY WAS FRIED BECAUSE I DID NOT USE MAZDA MANUFACTURED BULBS. MAZDA IS BILLING ME $130 FOR THE DIAGNOSTIC THOUGH THEY KNEW WHAT THE PROBLEM WAS WITHOUT LOOKING AT THE CAR, & IS CHARGING ME $313 TO REPLACE AND REPAIR THE HEADLIGHT ASSEMBLY WHEN MY HEADLIGHTS HAVE HAD A SHORTAGE FOR 6 OF THE 7 YEARS THAT I OWNED THE CAR. I STOPPED USING MAZDA SERVICE AFTER 6 YEARS BECAUSE NOT ONLY COULD THEY NOT FIND OR FIX THE CONSISTENT HEADLAMP PROBLEM BUT MAZDA SERVICE WOULD FIND A REPAIR THAT I HAD NOT COMPLAINED OF. IN FACT, I ONCE TOOK THE CAR IN & BROUGHT MY OWN HIGHER QUALITY HEADLAMPS & MAZDA RETURNED MY CAR W/O REPLACING THE BURNED OUT BULBS. THIS CAR WAS DEFECTIVE WHEN SOLD BUT NOT RISING TO THE LEVEL OF LEMON LAW COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074677February 24, 2018
EXTERIOR LIGHTING
BOTH LOW BEAM HEAD LIGHTS KEEP GOING OUT. I HAVE HAD THE CAR FOR 3 YEARS IN JULY AND I'VE HAD TO GET GET EACH LIGHT CHANGED 3 TIMES ALREADY. WHEN I GET ONE SIDE FIXED THE OTHER ONE GOES OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074578February 23, 2018
SUSPENSION
SEVERE CLUNKING NOISE FROM FRONT DRIVER WHEEL WHEN DRIVING ON MOST ROADS. NOISE IS BELIEVED TO BE RELATED TO THE FAILING BALL JOINT. MANUFACTURER HAS AN OPEN RECALL 9716H / NHTSA RECALL NUMBER 16V-593. DESPITE THE RECALL NOTICE BEING ISSUES ON AUGUST 10, 2016 (18 MONTHS AGO), THE STATUS IS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" ACCORDING TO THE DEALER. THE VEHICLE IS NOT SAFE TO DRIVE AND MAZDA HAS NO TIMEFRAME FOR A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074228February 22, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
RECALLS MY # [XXX] KEVIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072298February 12, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MORRIE'S INVER GROVE MAZDA, 10 MENDOTA RD E, INVER GROVE HEIGHTS, MN 55077, (651) 691-4873) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067260February 6, 2018
SERVICE BRAKES
BRAKE BOOSTER GOING OUT ON MY 2010 CX-9 AT 97,000 MILES MAZDA IS PLAYING GAMES SAYING IF I BRING TO DEALER AND PAY $120 DIAGNOSTIC FEE, THEY "MAY ASSIST" IF CONFIRMED. SUPERVISOR WOULD NOT QUOTE WORK BUT OFFERED RANGE OF $800-$1300 FOR REPAIR, WOULD NOT PROVIDE HOW MUCH MAZDA WOULD COVER. LOCAL SHOP CHARGES $450. MAZDA RIPOFF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066016January 31, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT INQUIRED ABOUT A 2013 MAZDA CX-7. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LACK OF ACCELERATION AND REDUCED ENGINE POWER. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042308January 31, 2018
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, AIR BAGS
2008 MAZDA CX-7. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TOTAL COST OF RECALL REPAIRS AND TOWING. THE CONSUMER IS A LICENSED MECHANIC AND REPAIRED THE LOWER CONTROL ARMS AND THE AIRBAG INFLATOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066157January 31, 2018
SERVICE BRAKES, SUSPENSION
NHTSA RECALL NUMBER 16V-593. MY CAR MAKES A RATTLE WHEN I STEP ON THE BRAKES. WHEN IT IS WET OUTSIDE MY BRAKES MAKE A DIFFERENT NOISE UNTIL THEY DRY OUT. MAZDA SAID IT WASN'T A PROBLEM. ANOTHER BUSINESS I GO TO SAID IT'S PROBABLY THE ROCKER ARMS THAT NEED REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066154January 31, 2018
AIR BAGS
TAKATA RECALL I HAVEN'T HAD AN ACCIDENT, BUT AM VERY WORRIED THAT IF I DO THE AIR BAG MAY EXPLODE. SINCE MY VEHICLE IS A 2010, HOW LONG DOES MAZDA HAVE TO REPAIR THIS VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065972January 30, 2018
STEERING
MANUFACTURER RECALL NUMBER 9716H I HAVE TO MAZDA DEALERSHIP FOR THIS RECALL ISSUE BECAUSE THE STERLING WHEEL IS TIGHT TO TURN THE WHEELS AND THE DEALERSHIP DECLINES TO FIX THIS PROBLEM ANSWERING THAT MAZDA HAD HOLD ON THE PARTS AND THERE IS NO SUPPLY. SO WANTED HELP REGARDING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065973January 30, 2018
AIR BAGS, ENGINE
I TOOK MY 2007 MAZDA CX7 FOR SERVICE AND TWO SAFETY RECALLS, LAST YEAR. THE REPLACED THE LOWER CONTROL ARMS AT THE FRONT END. THEY ALSO DID THE SAFETY RECALL 9516E=PASSENGER AIR BAG REPLACEMENT. AFTER A WHILE THE AIR BAG DASH RED LIGHT COMES ON AND STAYS ON FOR A WHILE. MY CX7 HAS 97,500 MILES AND NOW MY ENGINE SOUNDS LIKE IS A DIESEL ENGINE WHEN I AM AT A STOP TRAFFIC LIGHT. IT SEEMS LIKE THE TIMING CHAIN IS STRETCHING. THEY HAVE NOT ADDED THIS VARIABLE VALVE TIMING DEFECT AS A SAFETY RECALL, AFTER ALL THIS IS A FORD ENGINE AND I WAS EXPECTING THIS MAZDA TO LAST UP TO THE 200,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734162January 25, 2018
SERVICE BRAKES
2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM CORROSION AND DAMAGES. *SMD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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