Mazda CX-7 Complaints

1,134 consumer complaints on file.

#11032078October 6, 2017
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TOOK CAR TO MAZDA FOR AIRBAG RECALL, REPLACED AIRBAG BUT MAZDA TELLS ME THE ACTUAL SENSOR THAT TELLS THE AIRBAG TO DEPLOY DOES NOT WORK AND ITS MY RESPONSIBILITY TO FIX IT. PRIOR TO THE RECALL THE SENSOR DID NOT COME UP ON THE DASH AFTER THE RECALL I NOW HAVE A LIGHT ON MY DASH AND MAZDA IS TELLING ME ITS 700.00 TO REPLACE FIX AND PART AND LABOR. ELECTRICAL CAR SHORTS OUT ALL THE TIME, WINDOWS, ENGINE, LIGHTS WORK ONE DAY NOT THE NEXT WHEN DOORS OPEN. CAR STALLS OUT WHEN DRIVING AND SYSTEM REBOOTS. OTHER ISSUE IS I HAVE SPENT 7 THOUSAND DOLLARS IN REPAIRS ON THIS CAR. I HAVE BLACK SMOKE COMING OUT OF THE TAIL PIPES, IVE REPLACED THOUSANDS OF DOLLARS IN PARTS. ENGINE LIGHT WONT GO OFF. I TOOK IT FINALLY TO AUTO ZONE FOR A FREE ENGINE DIAGNOSIS TO GET A PRINT OUT AND NOW THE EMISSIONS VALVES ARE SHOWING FAULTY. ITS BURNING 2 QUARTS OF OIL ABOUT EVERY COUPLE OF WEEKS/MONTHLY BASIS. IVE REPLACED MOTOR MOUNTS, COOLANT/OIL PARTS, AIR COMPRESSOR, HEADLIGHTS, BUMBER, WIPER BLADES, ELECTRICAL CONTROL PANELS, ROCKER ARMS, SPOILERS THAT HAVE CRACKED WITH WEATHER, THE CAR STILL NEEDS ANOTHER MOTOR MOUNT, I NOW HAVE A KNOCK IN THE ENGINE LIKE ITS THE LIFTERS AND I STILL HAVE ANOTHER YEAR ON THIS 5 YEAR LOAN ON THIS CAR. I HAVE TO KEEP ROLLING PAYMENTS TO THE BACK OF THE LOAN TO KEEP UP WITH THE REPAIRS. ITS VERY FRUSTRATING. IVE NEVER HAD THIS MANY PROBLEMS WITH ANY CAR I HAVE PURCHASED EVER!!! EVEN THE PARTS DEPARTMENT AT MAZDA HAS SAID WHAT DO YOU EXPECT YOU PURCHASED A PLASTIC CAR ON WHEELS. IS THERE ANY OTHER PEOPLE EXPERIENCING PROBLEMS BESIDES MYSELF?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031477October 3, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TASCA MAZDA IN SEEKONK, MASSACHUSETTS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031627October 3, 2017
AIR BAGS, STEERING
THERE ARE 2 RECALLS ISSUED ON MY VEHICLE. ONE IS THE AIRBAGS AND THE OTHER IS THE LOWER ARM CONTROL. I HAVE CONTACTED MAZDA 4 TIMES AND THEY TELL ME THEY DO NOT HAVE PARTS AND DON'T HAVE A TIME FRAME THAT I CAN COME IN AND GET THESE ISSUES RESOLVED. BOTH OF THESE RECALLS ARE A SAFETY CONCERN FOR MYSELF AND MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030859October 2, 2017
UNKNOWN OR OTHER
WHEN DRIVING THERE IS A RATTLING NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE. WAS TOLD FROM MAZDA SERVICE DEPT. THAT IT WAS VVT (VARIABLE VALVE TIMING) ITS A CHAIN WHICH IS - THE PROCESS OF ALTERING THE TIMING OF A VALVE LIFT EVENT, AND IS OFTEN USED TO IMPROVE PERFORMANCE, FUEL ECONOMY OR EMISSIONS. IT IS INCREASINGLY BEING USED IN COMBINATION WITH VARIABLE VALVE LIFT SYSTEMS. I WAS TOLD THAT MOST MAZDA CARS ARE HAVING THIS PROBLEM AFTER MILES OF DRIVING AND THE COST OF REPAIRS IS ALMOST $2000. MAZDA ISN'T TRYING TO COVER THE REPAIR WHICH IS SHOWING TO BE HAPPENING ON ALMOST ALL OF THEIR SUVS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025311September 25, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (EICH VOLKSWAGEN, 1931 W DIVISION ST, ST CLOUD, MN 56301 (320) 251-1737) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025432September 25, 2017
STEERING
WAITING TOO LONG FOR REMEDY TO RECALL ON FRONT SUSPENSION BALL JOINT FITTING THAT MAY EFFECT STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024762September 21, 2017
STEERING, SUSPENSION
FRONT SUSPENSION BALL JOINT FITTING: UPON EITHER RECEIVING OR LEARNING OF THE SAFETY RECALL NOTICE LAST YEAR, MY WIFE AND I CONTACTED OUR LOCAL MAZDA DEALER, FERMAN MAZDA OF BRANDON 9809 E ADAMO DRIVE TAMPA, FL 33619, LAST YEAR. SHE WAS TOLD THAT PARTS WERE NOT CURRENTLY AVAILABLE FOR OUR VEHICLE AND THAT THEY STARTED REPAIRS IN THE NORTHEAST, BEFORE WINTER ARRIVED, AND WE WOULD BE CONTACTED SUMMER (2018). THE SUMMER HAS COME AND IS ON ITS WAY OUT AND WE STILL HAVE NOT BEEN CONTACTED. MY WIFE CALLED OUR MAZDA DEALERSHIP ON MONDAY 18 SEPTEMBER 2018, SHE WAS TOLD SHE NEEDED TO BRING IN THE NOTICE, ASSUMING FROM MAZDA, REGARDING THE RECALL NOTICE. MY QUESTION IS: DO ONE NEED THE ACTUAL NOTICE OR CAN ONE USE THE NHTSA RECALL NOTICE TO CARRY OUT THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024781September 21, 2017
EXTERIOR LIGHTING
DEFECTIVE TAILLIGHT ASSEMBLY: BOTH BRAKE LIGHT TAILLIGHT ASSEMBLY HAVE MELTED INSIDE THE TAILLIGHT ASSEMBLY. SINCE REPORTING THIS TO MY MAZDA DEALER I HAVE SEEN THE SAME PROBLEM IN OTHER MAZDA CX-7'S. THIS IS A HUGE SAFETY CONCERN: TITLE 49: TRANSPORTATION PART 571'FEDERAL MOTOR VEHICLE SAFETY STANDARDS SUBPART B'FEDERAL MOTOR VEHICLE SAFETY STANDARDS 571.108 STANDARD NO. 108; LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT. S14.4.1.4.1.3 WHERE THE SAMPLE DEVICE DOES NOT HAVE UNIFORM SPECTRAL CHARACTERISTICS IN ALL USEFUL DIRECTIONS, COLOR MEASUREMENTS MUST BE MADE AT AS MANY DIRECTIONS OF VIEW AS ARE REQUIRED TO EVALUATE THE COLOR FOR THOSE DIRECTIONS THAT APPLY TO THE END USE OF THE DEVICE. S14.4.1.4.2.1 RED. THE COLOR OF LIGHT EMITTED MUST FALL WITHIN THE FOLLOWING BOUNDARIES: Y = 0.33 (YELLOW BOUNDARY); Y = 0.98 − X (PURPLE BOUNDARY). THE 2017 FLORIDA STATUTES TITLE XXIII MOTOR VEHICLES; CHAPTER 316 STATE UNIFORM TRAFFIC CONTROL; 316.221 TAILLAMPS ' (1) EVERY MOTOR VEHICLE, TRAILER, SEMITRAILER, AND POLE TRAILER, AND ANY OTHER VEHICLE WHICH IS BEING DRAWN AT THE END OF A COMBINATION OF VEHICLES, SHALL BE EQUIPPED WITH AT LEAST TWO TAILLAMPS MOUNTED ON THE REAR, WHICH, WHEN LIGHTED AS REQUIRED IN S. 316.217, SHALL EMIT A RED LIGHT PLAINLY VISIBLE FROM A DISTANCE OF 1,000 FEET TO THE REAR, EXCEPT THAT PASSENGER CARS AND PICKUP TRUCKS MANUFACTURED OR ASSEMBLED PRIOR TO JANUARY 1, 1972, WHICH WERE ORIGINALLY EQUIPPED WITH ONLY ONE TAILLAMP SHALL HAVE AT LEAST ONE TAIL LAMP... IT SEEMS THAT EITHER THE MAZDA DOES NOT WANT TO FIX THE PROBLEM, OR MY MAZDA DEALER DOES NOT WANT TO TAKE RESPONSIBILITY BY REPLACING THE DEFECTIVE TAILLIGHT ASSEMBLY. THE TAILLIGHT ASSEMBLY SHOULD EITHER BE REPLACED AT NO COST OR REDESIGNED IN A WAY TO STOP THE MELTING FROM OCCURRING. I HAVE REPORTED TO THIS DEFECT TO OUR LOCAL MAZDA DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024871September 21, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
MY DAUGHTER WAS DRIVING THE CX-7 ON THE HIGHWAY AND IT CAUGHT ON FIRE. THERE WAS A POP AND THEN SMOKE AND FLAMES. MY DAUGHTER MOVED TO THE LEFT SHOULDER AS SOON AS SHE HEARD THE POP AND THE VEHICLE ENGULFED IN FLAMES. THE VEHICLE WAS A TOTAL LOSS. AT THE TIME OF THE INCIDENT THE VEHICLE WAS IN GREAT CONDITION. THE VEHICLE WAS AT 94,000 MILES. AN OIL CHANGE WAS COMPLETED RECENTLY AS WELL AS ALL REGULAR MAINTENANCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11024905September 21, 2017
AIR BAGS
TAKATA RECALL - I WAS NOTIFIED MARCH 2017 THAT MY VEHICLE WAS PART OF THE RECALL CAMPAIGN 16V-356 AND THAT PASSENGERS SHOULD NOT RIDE IN MY VEHICLE UNTIL THE AIRBAG WAS REPLACED. NOW IT APPEARS THAT RECALL WAS SUPERCEDED BY ANOTHER, CAMPAIGN 17V-429, BUT MAZDA DOES NOT SHOW MY VEHICLE INCLUDED WHEN I KEY IN THE VIN ONLINE OR CALL THEIR CUSTOMER SERVICE NUMBER 800 222-5500. THE AIRBAG HAS NOT YET BEEN REPLACED AND I WANT THE WORK DONE ASAP. MY HUSBAND REFUSES TO RIDE IN THE VEHICLE AND THE WAIT FOR REPAIR HAS BEEN UNACCEPTABLE. I UNDERSTAND THAT VEHICLES IN ZONE A ARE CURRENTLY BEING REPAIRED. MY VEHICLE WAS FIRST REGISTERED IN CALIFORNIA AND I LIVED THERE UP UNTIL A SHORT TIME AGO WHEN I MOVED TO OREGON. I BELIEVE THE HUMIDITY IN EUREKA (MY FORMER HOME) MAY HAVE AFFECTED THE AIRBAG AND THINK MY VEHICLE SHOULD STILL BE PART OF THIS CAMPAIGN FOR REPLACEMENT. NO ONE AT MAZDA OR NHTSA CAN EXPLAIN WHY MY VEHICLE WAS INCLUDED IN THE FIRST RECALL CAMPAIGN AND NOT THE SECOND IF THE PROBLEM HAS NOT BEEN RECTIFIED. THE NHTSA CUSTOMER SERVICE REP SAID THAT I MAY GET A LETTER IN THE FUTURE ABOUT THE RECALL, BUT AT PRESENT HER DATABASE DID NOT LIST IT. I DON'T THINK THIS IS AN APPROPRIATE RESPONSE. IF THE VEHICLE IS DANGEROUS, IT NEEDS TO BE REPAIRED AND I HAVE WAITED LONG ENOUGH FOR THAT TO HAPPEN. IF I, OR ANYONE ELSE IN MY VEHICLE IS HURT OR KILLED BECAUSE OF THIS NEGLIGENCE, THERE WILL BE LEGAL ACTION TAKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024286September 19, 2017
AIR BAGS, SUSPENSION
GOT 2 RECALLS TELLING ME THAT I WILL BE CONTACTED WHEN IT PARTS ARE IN TO BE REPAIRED, SO FAR NOTHING IS BEEN DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023613September 15, 2017
AIR BAGS, STEERING
MY VEHICLE IS AFFECTED BY NHTSA RECALL #: 16V-593 RECALL DATE: 08/10/16. IT HAS BEEN TWO YEARS SINCE THE RECALL AND MAZDA STILL DOES NOT HAVE PARTS AVAILABLE TO REPAIR MY CAR. MY VEHICLE IS AFFECTED BY MAZDA RECALL #: 1317F NHTSA RECALL #: 17V-429 . IT HAS BEEN ONCE YEAR SINCE THE RECALL AND MAZDA STILL DOES NOT HAVE PARTS AVAILABLE TO REPAIR MY CAR. I BELIEVE THAT MAZDA HAS NO INTENTION OF EVER REPAIRING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023342September 13, 2017
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A CLICKING SOUND COMING FROM THE FRONT DRIVER AND PASSENGER WHEELS. THE FAILURE MILEAGE WAS 50,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022778September 12, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (LEE PARTYKA CHEVROLET MAZDA ISUZU TRUCK, 200 SKIFF ST, HAMDEN, CT 06518; (203) 288-7761) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022873September 12, 2017
AIR BAGS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I HAVE MY MAZDA 2010 CX7 ON 3-11-2017. WHEN THE DEALER GIVE ME TO ME. THE MAZDA HAVE THIS. THEY STAR WITH THE LIGHT ON IN AIR BAG AND OTHER TIME. THE OTHER PROBLEM IS WHEN USE THE SWITH AND PUT THE LIGHT THERE CHANGE AND I'M THINK THERE HAVE PROBLEM ELECTRICAL AND IN THE RIM. THE MAZDA RUNNING BUT THEY HAVE A COUPLE PROBLEM. AND UNKNOWN SITUATION THE ONLY FIXED IS THE LOWER CONTROL ARM. BECAUSE WHEN AM GOING OVETHERE THEY TOLD ME THE ONLY RECALL HAVE IS THAT WANT. THE LOWER CONTROL ARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022891September 12, 2017
AIR BAGS, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO EAGLE AUTO MALL (1320 OLD COUNTRY RD, RIVERHEAD, NY 11901 (631) 727-0700), BUT THE DEALER REFUSED TO REPAIR THE RECALL AND STATED THAT THE CONTACT WOULD NEED TO TAKE THE VEHICLE TO THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED. THE CONTACT TOOK THE VEHICLE TO MAZDA 112 (2112 NY-112, MEDFORD, NY 11763 (631) 654-2746), BUT THE DEALER ALSO REFUSED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A MAZDA DEALER. THE CONTACT HAD NOT EXPERIENCED AN AIR BAG FAILURE. ALSO, WHILE DRIVING, THE CONTACT SMELLED A BURNING ODOR THROUGHOUT THE VEHICLE AND NOTICED SMOKE COMING FROM THE HOOD. THE EXACT LOCATION OF THE SMOKE COULD NOT BE DETERMINED. THE CONTACT STATED THAT HE PREVIOUSLY HAD TO USE A GALLON OF OIL PER WEEK. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED MAJOR WORLD AT (866) 614-2884 (43-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101) WHERE THE DEALER STATED THAT THE ENGINE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ UPDATED 7/17/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11022545September 10, 2017
AIR BAGS, ENGINE
I GOT A RECALL ON THE AIR BAS BUT THE ENGINE WENT UP FIRST COUPLE WEEKS I HAD IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022566September 10, 2017
AIR BAGS
TAKATA RECALL I RECEIVED NOTICE OF THE RECALL. I CALLED A MAZDA DEALERSHIP TO SCHEDULE THE REPLACEMENT OF THE TAKATA AIRBAG. I WAS TOLD I HAD TO WAIT UNTIL I RECEIVE A SECOND NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022336September 8, 2017
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOMENTUM MAZDA (49811 WILKINSON BLVD, GASTONIA, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR SOUTHERN STATES DUE TO NORTHERN STATES HAVING PRIORITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 7/16/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021464September 5, 2017
STEERING, SUSPENSION
WE WERE NOTIFIED OF A SAFETY RECALL IN AUGUST 2016 AT THE TIME THEY INFORMED US A FIX WAS UNAVAILABLE AND WE WOULD BE NOTIFIED WHEN ONE WAS AVAILABLE. THE RECALL INCLUDES THE POSSIBLE LOSE OF STEERING DURING OPERATION. DO DATE, SEPTEMBER 6, 2017 NO INFORMATION HAS BEEN RECEIVED REGARDING PARTS, A FIX OR A SOLUTION TO THIS DANGEROUS DEVELOPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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