Lexus RX Complaints

1,341 consumer complaints on file.

#11449344January 29, 2022
FUEL/PROPULSION SYSTEM
In heavy traffic the car stalled and by pumping the accelrator several times it activated..then at the stop light it did the same issue and heavy traffic was upon me blowing there horns..I carryed it to a lexus dealer and they could not determine the problem..I went online and found out that their is a recall on this vehicle..which was not taken care of by the car dealer before I purchased the vehicle in April 2021. Lives can be taken and I want this problem taken care of before it's our lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449159January 27, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Lexus RX. The contact stated that while opening the hood to check the oil, the hood failed to stay open, fell, and struck the contact on the head. The contact sustained injuries to his head and headaches but, medical attention was not provided. The local dealer was contacted and informed the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11448602January 24, 2022
POWER TRAIN
2020 Had to replace transmission at 90,000 miles. In Sept. 2021 - Window seals are melting all over the windows. Will have to get them all replaced as a driving hazzard to even see out the windows. Now the tinting is coming off from the windows sticking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448330January 21, 2022
STEERING
The Rack and pinion is leaking and needs to be replaced causing the steering to lock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448271January 20, 2022
UNKNOWN OR OTHER
FRONT DASHBOARD CRACKING AND PEELING OFF - HAVE NOT RECEIVED ANY RECALL NOTICES BUT HAVE SEEN THIS ISSUE APPEAR ON OTHERS COMPLAINTS. WE HAVE HEARD THERE HAVE BEEN RECALLS BUT HAVE RECEIVED NO NOTICES TO DATE TO BE ABLE TO HAVE REPAIRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447413January 13, 2022
SERVICE BRAKES
The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard without proper braking functionality. The contact stated that the ABS, traction control, service brakes, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the skid control unit needed to be replaced however, the vehicle was not repaired. The contact then spoke to a local dealer but did not take the vehicle to be inspected due to the cost of the diagnostic fee. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447138January 12, 2022
TIRES
I had previously owned a 2018 Lexus RX350L that came with OEM Michelin Premier LTX tires. That car handled very well on rain, snow and ice. I eventually replaced those tires with Continental Crosscontact LX25 that were even better to the point that I woud say they were excellent on snow and ice. When I purchased my 2021 Lexus RX350 F Sport, it came with Bridgestone Ecopia H/L 422 Plus tires in 235 / 55 R 20. The Bridgestone tires were more prone to hydroplaning but I was able to adjust driving in wet rainy situations. The Bridgestone tires however are absolutely useless in even the slightest dusting of snow. They are prone to locking the Anti-Lock Brakes at single digit speeds and are resistant to making even slight turns or steering corrections. On the morning of February 6th 2021 I experienced driving in light snow for the first time with new car equipped with the Bridgestone tires. While making a right turn, I noticed that there was a multiple car accident on the road I was entering. As I had only begun to enter the turning lane, I decided to abort that turn. I attempted to ease the car back to the left but it would not correct. At this point, I was at single digit speeds already and I pressed the brakes. The Anti-Lock brakes locked and the car began sliding forward regardless of steering input. I released the brakes but they remained locked which I assume is because the car kept them applied because it was sliding. I slid into a car at the opposite stop light. After the accident, I drove to an empty parking lot and attempted snow driving maneuvers such as stopping slowly and making gentle turns. These tires proved incapable of the slowest, gentlest of maneuvers in a light snow situation. I am attaching both the Review and Ratings from the Tire Rack website which support that these "All Season" tires should likely not see rain and are most definitely dangerous if not deadly on snow and ice.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11446883January 10, 2022
ELECTRICAL SYSTEM
The contact owns a 2008 Lexus RX350. The contact stated that while driving at 40 MPH, she saw smoke coming from the front passenger seat. There were no warning lights illuminated. The contact pulled into a parking lot and parked the vehicle until the smoke vanished. The dealer was notified of the failure and advised the contact that they could not assist. The manufacturer was notified of the failure and advised the contact that an agent of the Federal Department of Agriculture would inspect the vehicle and would send them a report. The contact stated that the vehicle was taken to the same dealer and was inspected on February 10, 2021 by a Federal Department of Agriculture agent who also disconnected the heating system of the front passenger seat. The contact stated that the manufacturer had not followed up with her since then. The vehicle was not repaired. The failure mileage was approximately 160,691.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11444497December 20, 2021
UNKNOWN OR OTHER
The slightly opened sunroof spontaneously exploded with shattered glass flying outward and some glass pieces falling on my husband while he was driving. The vehicle can be inspected; however, a Lexus dealership replaced the sunroof glass without charge, the next day after the incident. The unexpected loud explosion with flying glass startled my husband while he was driving. Fortunately, there were no cars around him at the time, because the fright caused by the explosion could have caused a multi-vehicle accident. A Lexus dealer inspected the sunroof damage, and though they would not acknowledge this was a manufacturer defect, they did replace the glass without charge, stating it was a "one-time goodwill gesture." The day before the repair, the damage was inspected by Senior Officer Sampson of the Maryland Transportation Authority (phone number 410-537-1197) on December 13, 2021 (not long after the incident). There were no warnings or symptoms of any kind that would have alerted the driver to the spontaneous explosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443331December 10, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden acceleration while parking; collision with post & fence Failure of safety systems; including ‘collision avoidance’ breaking, ‘collision warning’ alarm, air bag failed to deploy. Repair shop to evaluate the physical damage to the car the week of 13December2021. Lexus has been notified; case number 211208000564. Lexus has not contacted me or the insurance company as of 10December2021. Mishawaka, Indiana Police Dept. case #2112070051
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11443334December 10, 2021
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
The Lexus Emblem where the front facing camera is located along with other sensors is causing Malfunction and Warning Lights in the Instrument Gauge Cluster. Then the Check Engine, Check Battery, 4WD Malfunction, 2WD Engaged, High Temp Coolant, ABS Light, Coolant Gauge erratically fluctuates, RPM Gauge stays at Zero. Please pull over to a safe location and Contact your dealer. The messages above are generated periodically. Please note and inform Lexus of the Issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443150December 8, 2021
TIRES:TREAD/BELT, TIRES:SIDEWALL, TIRES
I AM WRITING TO ADDRESS FAULTY COOPER EVOLUTION TOUR 100V TIRES - TREAD SEPARATION IN 3 YEARS AND 5,102 MILES. ATTACHED ARE 2 DOCUMENTS THAT WILL INDICATE THE FOLLOWING: 12/05/2018 4 COOPER EVOLUTION TOUR 100V TIRES PURCHASED AT TIRE KINGDOM POMPANO BEACH FLORIDA $ 501.89 @ 81,140 MILES. 11/26/2021 4 MICHELIN PRIMACY MXM4 TIRES PURCHASED AT J M LEXUS MARGATE FLORIDA $1,035.92 @ 86,242 MILES. WE TRAVELED TO VENICE, FLORIDA ON 11/15/2021 AND RETURNED 11/19/2021. ON OUR RETURN TRIP THE CAR (2009 LEXUS RX350) BEGAN TO SHAKE AND VIBRATE VIOLENTLY! WE WERE SCARED AND CONCERNED FOR OUR SAFETY ! WE IMMEDIATELY BROUGHT OUR CAR TO J M LEXUS TO CORRECT THIS DANGEROUS SITUATION! THEY INDICATED TIRE TREAD SEPARATION HAD OCCURED, AND ALL 4 TIRES NEEDED TO BE REPLACED. INCIDENTALLY, I OWN 2 OTHER LEXUS RX350'S IN CONNECTICUT, AND I HAVE COOPER TIRES ON BOTH. NO PROBLEMS WITH THE 8 CONNECTICUT COOPER TIRES. IN SEARCHING YOUR WEB-SITE I NOTICE NHTSA RECALL No. – 19T-024 FOR COOPER EVOLUTION TIRES. THIS MAY BE APPLICABLE AND PROVIDE NHTSA SUPPORT FOR MY CLAIM OF FAULTY TIRES. IN RESPONSE TO THE ABOVE NHTSA GENERAL GUIDELINE BULLET POINT QUESTIONS: THE TIRES FAILED AND HAVE BEEN DISPOSED OF BY JM LEXUS. WE THOUGHT THE CAR WAS GOING TO CRASH IT WAS SHAKING SO VIOLENTLY! JM LEXUS DEALER DETERMINED THE CAUSE AS FAULTY TIRES. ONLY JM LEXUS EXAMINED THESE TIRES. NO WARNING LAMPS OR ALARMS. THIS PROBLEM FIRST APPEARED ON 11/19/2021 ON OUR RETURN TRIP (210 MILES) FROM VENICE FLORIDA TO POMPANO BEACH FLORIDA. TIRE SIZE 235 /55 R18 100V COOPER EVOLUTION TOUR. P.S. FROM THE VERY FIRST DAY THAT I BOUGHT THESE TIRES 12/05/18 I WAS SUSPECT OF THEM BECAUSE ALL 4 HAD AN EXCESS OF MATERIAL ON THE EDGE OF THE TIRES THAT WAS NEVER TRIMMED OFF PROPERLY ! I THESE MADE ME WONDER IF THEY WERE DEFECTIVE IN SOME MANNER ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442945December 6, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2008 Lexus RX 400H Faulty ABS Actuator yes my car is available for inspection upon request . This is a known problem on this vehicle there is 100s of complaints on same issue with the same cars Lexus is neglecting responsibility for this faulty and very dangerous hazard , this part has been faulty for years with out my knowledge and now it’s gotten worse all the lights related to my brake system is on and the brakes seem to have a mind of there own they break real hard at times and times I have to slam on them to break . yes I have had the car checked and the dealer told me that there was a extended warranty issued on this part but that it’s expired. they also gave me a quote $2,100 just for the part no labor that’s crazy, this is not a extended warranty matter this should be recalled there is thousands of people driving this cars with out knowing that there breaks could give out anytime . I hope that Lexus considers the seriousness of this matter and not wait on till lives are lost do to neglecting. they took effort years ago in extending the warranty on the part but there is thousands of owners like my self that were not aware or notified of this extension , also this is a malfunction that is not noticeable and can happen at anytime especially while you driving .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442729December 5, 2021
ENGINE
I have never had any issues with the oil and this car has had all of its oil changes on time and regular. Last evening I was driving home and the low oil pressure light came on. Within moments I started hearing a knocking Noise. I parked the car cause I was at home at that time and I checked the next morning and there is no oil in the car now. There's oil all underneath the undercarriage. I looked online and found a story of another guy this happened to and it ended up being an oil cooler pipe. I guess these are rubber and there's a recall warranty notice on these. My car has not been driven since I parked it. Please advise. Car is included in this warranty recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441571November 24, 2021
AIR BAGS
I was involved in a side collision accident and my car was determined to be total loss by the At-Fault's insurance company. I was lucky that my son and I came out with bruises and a few scratches but the main problem here is the airbags. It DID NOT deploy at all when it was hit. The force hit us from lane 1 all the way to lane 3 and damages to the structure near cabin was found by one of the vertified accident body shop. So yes, no airbags were deployed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11441151November 20, 2021
UNKNOWN OR OTHER
The navigation system randomly marks places of interest while there is no input from the driver. This in effect cancels the navigation information causing distraction when relying on that system. It also “marked” an address twenty miles from the destination and gave directions to that sight. Dealer cannot find cause and it has not been repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440243November 12, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2012 Lexus RX450H. The contact stated while driving 30 MPH, several unknown warning lights illuminated with an audible beeping sound. A message appeared on the instrument panel to check the ABS system. The contact pulled over and waited a few minutes to check the brakes. The contact found no failure and continued driving to the residence. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440002November 10, 2021
ELECTRICAL SYSTEM
Dear all I bought this car in 2016. It was imported from USA to UAE now registered in Abu Dhabi. The car completely stalled while stopping at inclined position for about 10 minutes in front of a security barrier. READY lasts for less than 5 seconds and disappear. The car could not be started again for three month. Local dealer [XXX] Indicated they are not handling imported vehicles except from GCC region. A local repair company identified the problem by error code P0A78 but told the repair cost will be heavy. What could I do with my car which still under recall in USA for repair of the same INVERTER problem? Appreciating your help. Best regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439933November 9, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Engine dies out as per recall but already did recall and still has same problem and code coming. Out took to Lexus Dealer to check they came out to be battery cooling fans being defective. Got estimates and was crazy amount told them don't repair suv. After talking to Dealer they state the fans has nothing to do with recall and warranty is over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439802November 8, 2021
SERVICE BRAKES
Toyota and Lexus are aware of the fact that what is called break actuator assembly, part number 44050-48191 (for Toyota Highlander Hybrid 2006-2007, and new part number for Lexus RX400h 2006-2007) and 44510-48060 (old/original part number for RX400h 2006-2007) are faulty resulting in the break system failing creating an extremely dangerous situation. Toyota extended the warranty for the part, but this extended warranty does not cover all vehicles, as it is not a recall. (The extended warranty has a maximum 150K miles or 10years clause but this is beyond the point regardless.) The part and repair costs more then $3000 at a Toyota/Lexus dealer. Toyota/Lexus is not offering a recall to avoid paying for the large number of cars out there with this well known issue which essentially renders the cars not drivable, unless the owner pays out of pocket what is close to half the current value of the car, for a defective item that is failing consistently in all these cars. Toyota/Lexus should recall the part, rather than just offering an extended warranty. This is a very well known problem, for which people have complained (including in NHTSA) for years, which forced Toyota/Lexus extend the warranty, but this is not enough as it does not cover all vehicles that it should cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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