Lexus RX Complaints

1,341 consumer complaints on file.

#11439600November 7, 2021
FUEL/PROPULSION SYSTEM
The system component that malfunctioned was the Fuel Tank Overfill Check Valve, also referred to the Rollover Valve located in the top of the gas tank. The valve is suppose to prevent any fuel purging or fuel leaking during a rollover accident. Unfortunately, the valve can malfunction during normal refueling without the owner being aware. For a few years, I have been smelling fuel fumes during and after refueling. I would sometimes discover a pool of raw fuel under the gas tank and charcoal canister during/after refueling and up to 12 miles later. The vehicle started hesitating, missing and actually stalling after refueling. Three professional mechanics couldn't solve the problem. In an attempt to eliminate this safety issue, I replaced the gas tank, gas filler tube, fuel vapor purge valve and charcoal canister. I finally discovered a tube from the malfunctioning Overfill Valve was sending raw fuel directly to the charcoal canister, filling the charcoal canister and ultimately overflowing onto the ground outside of the vehicle. I decided to cut a hole in the vehicle floor under the rear seat and replace the Fuel Tank Overfill Check Valve. The design of the replacement valve was different from the original and incorporated a float type check valve rather than just the simple diaphragm in the original. Maybe Toyota/Lexus quietly redesigned the valve, but all owners should be aware of the redesign and the vehicles should be recalled. Thousands of these vehicles are still on the road because people love them. These vehicles and the valves are aging and failing. Dangerous fire potential certainly exist. One previous owner did have this problem, I believe, and his vehicle burned to the ground. It's an extreme safety issue not just because of the hesitating/stalling in traffic after refueling, but mostly because of the raw fuel leaking from the charcoal canister under the vehicle right in the immediate vicinity of the hot exhaust and the gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439047November 2, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2008 Lexus RX400H. The contact stated that while operating the vehicle, the ABS warning light would illuminate, and a grinding noise was present while depressing the brake pedal. On multiple occasions while driving at very slow speeds the vehicle abruptly stopped. The vehicle was taken to the local dealer who diagnosed that the ABS actuator was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438784October 31, 2021
SERVICE BRAKES
Abs actuator noise voice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437699October 21, 2021
STRUCTURE:BODY
The sunroof exploded while driving at freeway speeds with no apparent reason. Temperature was 75 degrees outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437443October 20, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving about 75mph on the interstate and there were no vehicles or other objects near me when my car braked on its own as if there were a vehicle/object in close proximity to the front of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437356October 19, 2021
UNKNOWN OR OTHER, STRUCTURE
2005 LEXUS RX 330 Vin# [XXX] Problem: Dashboard crack and peel all over the surface happened on January 2021.I might be eligible for Lexus to cover this approximate $ 800.00 repair at no charge to me. This is WARRANTY ENHANCEMENT NOTIFICATION. Letter I never get from LEXUS. List of Models Lexus IS covering under this warranty Enhancement 2007-2008 ES 350 2003-2008 GX 470 2004-2006 RX330 2007-2009 RX 350 2005-2008 RX 400h My warranty expire on august 2017 The Dash start cracking and peeling on 2021. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437100October 17, 2021
TIRES:TREAD/BELT, TIRES
I brought my vehicle in for damage sustained due to flooding from hurricane Ida. I was told that part of the damage was to 3 tires. I was later informed that the tires need to be replaced due to wear & tear. This vehicle had 18,969 miles of local driving at the time. I’ve never heard of tires being “worn out” on a vehicle purchased brand new with such low mileage. There has to be some kind of defect!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436531October 13, 2021
UNKNOWN OR OTHER
Our car never had any issues, and unexpectedly on Sunday October 10th while my husband was driving it - he heard a loud explosion underneath the car. Immediately there was smoke and then in matter a minutes the car was in flames. My husband had enough time to remove our daughter and the car seat but the car was completely destroyed. We want to know what happened- our car was in incredible condition, low mileage and always kept up on all the maintenance
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11436026October 8, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car stalls while I'm driving, and it almost caused a traffic. Accident, I have been trying to contact my local lexus dealer and they keep hanging up the phone when I try to call and make appointments
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435552October 5, 2021
SERVICE BRAKES
2007 lexus rx400h,,,couple week ago ,,,my sister drive this car on the highway,,,suddenly the check engine, ABS, traction control, VSE, ect light come on and the vehicle when brake will pull to right also brake grab immediately. Bring to the tech and get a code C1391 abnormal leak in accumulator,,,that mean replace the whole ABS unit assembly Bring to Lexus dealer on 9-30-2021 and still get the same code C1391 and pay $175.93 for diagnostic and cost repair $3,573 (This condition may be caused by a small internal brake fluid leak inside the brake actuator) Call lexus head quarter and turn out this is only basic warranty,,,,,no recall for safety,,,, because no one dead yet Research online turn out a lot of problem about this: (2006 - 2007 GS 430) (2007 - 2011 GS450H) (2008-2011 GS 460) (2006-2008 RX400H) (2007-2013 LS460) This only Lexus,,,,more about Toyota But LEXUS still ignore about this safy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435153October 1, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY, ENGINE
My car exploded- huge fire. I was not driving- it had been parked. The fire marshal indicated that it was an electrical problem located near the battery. There we no indicators of any issues. I only had liability on the car- so i am out of luck. but the NYFD inspected. It happened on Wednesday 9/29/21. Was inspected on 9/30.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11435037September 30, 2021
SERVICE BRAKES
The contact owns a 2019 Lexus RX350. The contact stated while his wife, was reversing in the driveway she hit the retaining wall. The driving alarms failed to engage and alert. The driver depressed the brake pedal however failed to respond and was depressed to the floorboard. The emergency brake failed to engage. The vehicle rolled down the hill and crashed into some unknown objects in the driveway. There were no reported injuries, air bag deployment, police report or fire. The vehicle was drivable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 30,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434048September 23, 2021
STRUCTURE:BODY
Water leakage problem in the trunk area causing water buildup on and around the spare tire. A rust issue and potential electric short circuit issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433261September 16, 2021
ENGINE
We were 2 hours into a 9 hour drive when I noticed smoke in the rear view mirror. I continued to drive as I thought it may have been coming from another vehicle. I drove to the nearest gas station (about 3 mi) and pulled in. Upon exiting the vehicle, we found the back window and the entire back of the SUV covered in oil. There were no warning lights and no engine noises. We checked the oil and it was so low that it did not register on the dip stick. We added 2 quarts of oil which then registered on the tip of the dip stick. We then added another quart of oil and drove to a nearby service station (1/2 mi). The mechanic could not diagnose the problem since he couldn't put it on his lift (it was occupied by another vehicle). He contacted two other service stations in the area and found one less than a mile away that had a lift open. We added 2 more quarts of oil and drove to the next service station. The mechanic put the vehicle on the lift and quickly found the problem - a pin hole in the oil line. He was able to find a replacement part (not the original part as it had been discontinued) and get us up and running the same day. We were very fortunate that I noticed the smoke - if I had not noticed it and continued to drive (we were 10 minutes from driving over a bridge tunnel) it could have been catastrophic. We finished the 7 additional hours of driving that day and after being gone for a week, have now returned home (another 9 hours). The mechanic told me the part had been recalled, but when I searched this sight, I found lots of similar reports - but no recall. Coincidentally, I had had the oil changed 4 days before beginning this trip. It is surprising that there are so many reports of this incident, but no recall by Lexus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432569September 11, 2021
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Just after topping a hill on an Interstate Highway, both lanes of traffic ahead of us came to a sudden and complete stop. I was in left lane and reacted quickly and applied full braking power and managed to stop a foot or 2 from the rear of the stopped car ahead of us. A few seconds later we were hit from the rear by two cars, one, a Black late model Camry, which almost stopped and a 2nd, a large, new German-maker grey SUV, which never applied brakes, destroyed the black Camry behind us and then destroyed our car, when it hit the left rear and after impact continued pushing the front of the car into the steel cables separating our lane of travel from the oncoming traffic in the other lane of the Interstate, until the steel cables stopped us. Neither the electronic collision alert system, the air bags or the emergency braking system activated. The electronic system in our new Lexus then came on and told us that the collision alert/airbag activation system was defective and to contact our dealer for inspection and repair. However, our car was totalled destroyed and taking it to a dealer for "inspection" was neither possible nor practical, but my wife and I walked away without any known injuries. Lexus was advised of the defect, the extent of damage, and told where car was and invited to inspect it. Not sure if Lexus ever inspected it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11432607September 11, 2021
ENGINE
I have had my 2009 RX350 serviced regularly at Lexus of Maplewood. When I had it routinely serviced earlier this week, the service representative told me that I need to replace the oil cooler hoses with updated pipes and gaskets to prevent an oil hose failure that could cause major engine damage. The cost of this repair will be $595.90. In researching this problem online, it appears that this risk was identified early in the life of this generation of vehicle and the hose was replaced with another rubber hose. Now, the service rep is recommending replacement of the hose again, this time with a metal pipe. There are multiple reports online of 2009 RX350 owners who have experienced the leaks and loss of oil, oftentimes resulting in major engine repair. My vehicle only has 111,000 miles on it. I reported the problem to Lexus, but they claim the vehicle is beyond any extended warranty. A major spontaneous oil leak and subsequent engine freeze up while driving on the freeway could be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431656September 3, 2021
SERVICE BRAKES
“low braking power” message
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431343September 1, 2021
TIRES, TIRES:TREAD/BELT, TIRES:SIDEWALL
4 new tyres were installed by Firestone but driver side wore out despite balancing rotation, alignment performed during install. TyrePlus sister concern replaced with new tyre and prorated as the tyre was at fault. Same tyre blew out on the road. The tread, side all etc damaged the wire harness and car went out of control causing damage to suspension and fuel tank. Fuel began to leak. Car is toatled due to several other damages. TyrePlus does not want to take ownership. However they have all records of up to date maintenance. They referred me to Bridgestone wherein I need to submit 2 estimates. Tyre purchase dates maintenence etc. I have secured the tread and parts of the tyre which blew out and they want me to submit that. I am hesitatnt to submit it as they may tamper with the proof I have to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430877August 28, 2021
UNKNOWN OR OTHER, SERVICE BRAKES
In 2020 entire dash sticky to touch, and cracking of dash 2021. VSC light on/off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430532August 25, 2021
STRUCTURE:INTERIOR PANELS:DASHBOARD
Complete DASH board is cracked spanning from Drivers side to Passengers Side including Cracks on the AIRBAGS on both sides
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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