Lexus RX Complaints

1,341 consumer complaints on file.

#11653800April 10, 2025
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The inside driver door handle broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653060April 6, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653058April 6, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652201April 2, 2025
SERVICE BRAKES
Brake squack/barking noise when brakes are depressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652433April 2, 2025
AIR BAGS
I repeatedly requested to fix the safety recall on vehicle. I always worry to drive in the high way when my family members are the front passenger seat. It's has been almost two Years now since I received a safety recall 'UNKOWN"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652014April 1, 2025
UNKNOWN OR OTHER
I purchased this vehicle. It was advertised with 117,000 miles and I did an auto check and I was asked to verify if that was the correct mileage on the vehicle because the last check-in showed the vehicle to have over 250,000 miles on it so I am concerned that this vehicle misrepresented the mileage and possibly turned back the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650586March 25, 2025
AIR BAGS
Received the safety recall notice on December 20, 2023. However, to this date, there is still no remedy available. Contacted Lexus dealership and they confirmed that there is no remedy yet. This is a potential safety issues that will put my passenger at risk and it should not take this long to find a remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650124March 24, 2025
VEHICLE SPEED CONTROL
The contact owned a 2017 Lexus RX 350. The contact stated while making a left turn exiting a car wash, the vehicle unintendedly accelerated independently and crashed into the commercial building where it came to a stop. The brake pedal was depressed but the vehicle was in full throttle and failed to stop. The air bags did not deploy. No warnings light illuminated. No Medical Attention was needed. During the failure, the contact was the only occupant seated in the vehicle. The contact sustained injuries to the head, black and blue marks on the left side of her leg and shoulder as well as her left knee sustained swelling the right of her bottom was also bruised. A police report was filed. The vehicle was towed to impound lot by the insurance company and then towed to a salvage lot. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11649272March 19, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Battery completely dead. Unable to unlock doors, close windows during rain storms or start vehicle. No electrical power at all! Dissatisfied
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648978March 18, 2025
ELECTRICAL SYSTEM
Put key into ignition port and heard and felt a klunk. Key was then freely moving and connecting to nothing inside the ignition chamber. So vehicle would not turn over at all. Had towed to town closer to home. And Currently having towed to mechanic shop for further evaluation. The only symptom the car was having previously was a mysterious scratching sound coming from what sounded like the right side of the hood near the firewall. Took to mechanic and he drove the car and heard the sound but could not pin point it, said nothing was scrubbing the fan or anything else he could see. And to bring it back if it got worse. Never did we think it was the starter nor the ignition chamber. The only way to know now....is to replace it and see if that noise is still there. There were no other warnings. The danger in this is being stranded. Still needs to be evaluated by mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648884March 17, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
From what I have been reading on that year and model, there seems to be major issues with the invertors. Like many I was driving on the highway and the vehicle just quits. This put me and many others in a very dangerous situation and I could have been hit at high rates of speed. If as many people are having these issues, then Lexus needs to step up and recall this part before someone gets killed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648707March 17, 2025
AIR BAGS
The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648649March 17, 2025
ELECTRICAL SYSTEM
The vehicle would not start. It is a known problem with this PHEV that if car is not used for a couple of days the 12v battery becomes depleted and the car cannot be started and all systems of the car are dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648610March 16, 2025
ELECTRICAL SYSTEM
The vehicle was locked, parked in garage. 12V battery failed. Vehicle became a brick. Vehicle had to be towed to dealership. Battery changed under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648570March 16, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1) Electrical malfunction with warning of locking malfunction transiently appearing 2) Locked inside the car and the manual door release would not work after the above. 3) Finally got out after using key fob and multiple attempts to use the door handle, closed the door, and the car locked and could not open it with either the key fob, Lexus application, nor with the emergency physical key (it would turn but not unlock the door). 4) After 1st malfunction, had a smell of burned electrical component but NO smoke or fire. The hybrid system was fully charged however, it is probable that after speaking to Lexus while inside the car with the ignition on to trouble shoot a charging scheduling issue, the 12 volt battery was partially discharged. The car has 441 miles and after Lexus service arrived, they were able to get it drivable HOWEVER, check engine light remained on and "system malfunction...visit your dealer" was also on the entire 7 mile trip to the dealer with the tow truck following me all the way. I kept the window open despite the rain so that I could get out if something else happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648426March 15, 2025
ENGINE
When I was driving down the road there have been times that I smelled smoke and was concerned my car was on fire. I checked the oil and inspected around my car, and didn't find the source. Today when I took my car in for service I found out the source of the smoke has been for the past 4 months. There is engine oil leaking from the timing cover that I was informed by my Lexus Dealership today would cost $7,000 (approximate) to fix. I researched online and found that all vehicles with this particular engine are known to have this problem, and it is fairly common. Leaking oil can be a fire hazard, and it seems unacceptable that Lexus/Toyota let this issue continue without addressing it with a recall. Thanks for your time, and I have also sent a similar letter to Lexus also to let them know of my concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647198March 9, 2025
UNKNOWN OR OTHER
Sudden unexplained acceleration, Vehicle is available for inspection for limited amount of time next week vehicle will be taken by insurance company. Operator deceased as result of crash, Problem not confirmed, Barnstable, Ma police reconstruction team has hold on vehicle pending investigation, Police report not available as of 03/09/25
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11647121March 8, 2025
UNKNOWN OR OTHER
This involved the CARGO LID at the rear of the vehicle. I could have been KILLED or TOTALLY PARALYZED by the incident. I have not brought the vehicle to a dealer, nor has any other authority inspected it. Also, there was no warning. During cold weather days, the lid would open normally and when it was fully opened it would start descending in small steps. I then would physically lift it to the full open position and it would stay there until I was finished (loading or unloading) then it would close normally after I pushed the "close" button. This particular cold day incident, I physically lifted it to the top then went to get a box to load. As I approached the vehicle the lid came slamming down with a bang. Had I gotten there a few seconds earlier my head and neck would have been inside the cargo area and the lid would have slammed down on my head or neck, possibly killing me or paralyzing me with a broken neck. On non cold days the lid operates normally. However, I now use a two by four to prop the lid in the open position regardless of the daily temperature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646648March 6, 2025
ENGINE
1. Engine timing cover leaking 2. Oil could leak out emptying which could cause the engine to stop working at any given time 3. Problem has been confirmed by Hennessy Lexus dealership in Duluth, GA but they will not fix it. 4. Vehicle has been inspected by the dealership 5. No signs, I found out from the dealership after taking it in for an oil change
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645809March 2, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
There are multiple recalls on my vehicle and I am experiencing all of the recalls Inverter Failer vehicle stalls out alot. Crank shaft pulley is leaking oil and belt from the power steering maybe detached causing vehicle to stall. Inverter Assembly causing the vehicle to stall and become non drivable. Floor carpet cover and retention clips. And my brake master cylinder leaking fluid causing major break problems. Every item i mentioned is recalls for the vehicle i have
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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