Lexus RX Complaints

1,341 consumer complaints on file.

#11683635August 28, 2025
AIR BAGS
The contact owns a 2021 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The contact called the local dealer, who confirmed that parts were not yet available for the recall repair. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682929August 25, 2025
AIR BAGS
There was a recall on my car like 2 years ago. The air bag is not working. However, they didn’t fix my car and didn’t give me an estimation on this. It is not safe to drive a car without air bag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683009August 25, 2025
UNKNOWN OR OTHER
While driving on the freeway the sun roof "exploded" shattering glass out onto the highway. The noise was loud and frightening. Upon pulling over I observed most of the sunroof was gone with fragments of glass remaining along the edges of the roof. I believe this to be a major safety issue. If the ceiling cover had been open, the passenger in the rear seat could have been seriously injured. No doubt flying glass is a danger to any cars following. The vehicle was inspected by the Lexus dealer who declined to cover the damage under warranty. My insurance (CSAA) agreed to pay the cost of replacement. The glass shop which did the work indicated this is a manufacturing defect and indicated they replace 5-6 sun roofs a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682598August 23, 2025
VISIBILITY/WIPER
Front wiper motor damaged two times in fourth years. First time on 2023 and was replaced by warranty at the Lexus Dealer and the second time was damaged on August 22, 2025. Now it is damaged but not covered by warranty at this time with 52,000 miles on the car. The wiper motor was damaged and it can not move down to hide inside down the hood, when the front wipers on they moved and the wiper hits the hood and peel the hood's paint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682165August 21, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2008 Lexus RX 350. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 114,000. It was later discovered that the mileage on the Owner’s Title was 265,000 based on a Carfax Report. After speaking to the son of the former owner, the contact was informed that the last known mileage was 278,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682251August 21, 2025
UNKNOWN OR OTHER
gas gauge very inaccurate. manual calls for 'low fuel' at 2.6 gallons, actually comes on between 7 -8 gallons left in tank. Dealer accepts it is a problem but has no solution. attempting to get full range may leave car out of gas on highway, since gauge cannot be trusted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681713August 19, 2025
AIR BAGS
The contact owns a 2020 Lexus RX 450H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678000August 2, 2025
VISIBILITY/WIPER
As I was driving southbound on I five in the state of Washington in Stanwood area 8:00 AM my sunroof exploded, causing me to swerve into other lanes and a distraction for other drivers There were no warnings. The sunroof was in a close position, not being used. The vehicle went into repair today being August 1. We did take pictures. Had there been cars directly on either side of me accident would have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677722August 1, 2025
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The contact owns a 2018 Lexus RX 350. The contact stated that upon arriving to the residence and parking the vehicle, the front driver’s side door failed to open while pulling on the interior door handle. The contact rolled down the window and was able to open the front driver’s side door while pulling the exterior door handle. The vehicle was taken to a local dealer, where it was diagnosed that the front driver’s side door handle needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to Lexus Special Service Campaign Number: 20LC02. The manufacturer was made aware of the failure. The failure mileage was approximately 47,518.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677577July 31, 2025
AIR BAGS
The contact owns a 2020 Lexus RX-350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts for the recall repair was not yet available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677440July 31, 2025
UNKNOWN OR OTHER
We live on dirt road in Kansas, and must drive 2.5 miles to get to paved road. This RX 500h Sport does NOT have proper gaskets around the doors. We can actually see dust rolling into the front and back doors as we drive. We have had numerousLexus RXs,& GXs over the years and never experienced a dust problem at this level. Again, we can actually see dust clouds entering the car as we drive down our daily 2.5 dirt road trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676448July 27, 2025
SERVICE BRAKES
Brake calipers continuously seize up making vehicle unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675681July 23, 2025
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
3 months before the accident the power steering light came on twice and went off. The day of the accident the brake light came on when I started the car that day. It disappeared when I was put in drive. I was entering onto the highway to merge with the traffic. Another car waiting for the light to turn green so he could enter also. My car didn’t stop because my brakes failed and the collision avoidance system didn’t work either. No sounds nor warnings. I have photos of the message that was displayed on the dashboard. Tried sending photos but it didn’t work.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11675395July 22, 2025
TIRES:TREAD/BELT
Tires installed by Lexus on Sept 27, 2022 are shredding and coming apart in chunks at 37,000 miles; tire is rated 60,000 miles. This is 56% of the projected life of the tire. Previous tires, same brand and size, only lasted 29,000 miles; 1/2 of the life of the tire. Current tires have good tread depth and life left if the chunks were not uniformly coming off of all tires. This condition leaves the tire vulnerable to road hazards and moderately sharp objects. Failure is clearly imminent. Dealer, upon inspection July 1, 2025, did suggest immediate replacement of the tires at normal retail prices. No warnings or alerts or other symptoms are present. There has been a slight loss of air pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675285July 22, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2021 Lexus RX 350 (mileage approx. [19,000], has developed a severe mold contamination issue caused by HVAC condensate drain failure. This issue is a known design defect covered by Lexus Technical Service Bulletin L-SB-0020-21, which identifies blockage or poor drainage in the HVAC system that allows water to enter the cabin. As a result, water intrusion under the carpet has led to mold growth, making the vehicle uninhabitable and unsafe to drive. The cabin now contains visible mold and musty odor, raising serious health and air quality concerns. I brought the vehicle to Lexus of Route 10 (Whippqny, NJ), who acknowledged the water intrusion but have refused to repair it under warranty or goodwill. Instead, they are pressuring me to file a personal insurance claim, even though the issue stems from a known factory defect. The vehicle has now been out of service for weeks, and I am driving a loaner vehicle while mold continues to worsen in mine. Lexus Corporate stated that they "no longer goodwill" these repairs, despite the ongoing safety and hygiene risks. There has been no recall or warranty extension, and I believe other owners may be similarly affected by this unresolved defect. This is a serious safety issue due to the potential for mold-related health problems, interior air contamination, and possible electrical damage from long-term moisture. I urge NHTSA to investigate whether this HVAC defect poses a broader consumer risk, and whether Lexus is avoiding its responsibilities to repair or disclose this issue to other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675180July 21, 2025
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
On our 2018 Lexus RX 350 L, the left front interior door handle broke and we had to roll the window down and open the door from the outside. I learned that there was a recall - Lexus Special Service Campaign 20LC02 but our Lexus VIN was not listed. Our Lexus Model/year was manufactured in 05/18 and that was within the production period of the recall, April 2015 to September 2018. I believe that Lexus not including our suv's VIN in the recall was an oversight. As a result, I reached out to Smithown Lexus in NY and they did not honor the recall and wanted $219 + tax just diagnose the problem. I also called Lexus Guest Experience Center at 1-800-255-3987 and thety also did not honor the recall. Since, I purchased and installed the door handle. Is there a way I can get get reimbursed for parts and labor of $450?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674688July 19, 2025
UNKNOWN OR OTHER
I was driving and pressed the button to close the sunshade on the panoramic sunroof when I heard this like a grinding noise. The cloth sunshade stopped moving. Then I heard a pop noise, and the sunshade came down, and it hit me more on the back of the neck. Then I heard something fall on the floor behind me in the back seat area. I couldn't pull over right away, stopped at a store, and there was a black, plastic and metal piece that was on the floor in back. The sunshade itself was partly hanging off the ceiling where it came from. It didn't hurt but of course it startled me. This happened on Friday going to work 7/18/2025. I haven't used the sunroof for a while because it has been too hot but Friday I wanted some natural air, and opened it up. Researching I see that it is supposed to be all one piece, and everything which includes the entire panoramic sunroof to be replaced which is close to $3,000. I found online that a lot of people have the same problem for years 16-22 on the RX. I found out where the dealers are telling people excessive heat melts the glue holding these adapters in place, and it eventually give way and break. Most people including me park outside, I don't have a garage, and it's summer, this is defective, and it should be covered my Lexus. Since it just happened yesterday, the vehicle wasn't inspected by nobody, there were no warning signs that this was happening either. The safety issue is when it hit me on the back of the neck while I was driving. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674509July 18, 2025
VISIBILITY/WIPER
While driving my 2008 Lexus RX 350 on a hot day, the gum-like material from the interior door trim began to peel and smear across the inside of the driver’s side window as the window was rolled down. This completely obscured my view of the side mirror and rear surroundings, causing a sudden and dangerous loss of visibility. As a result, I was unable to see a nearby vehicle and collided with it while changing lanes. This appears to be a design flaw in the materials used in the door trim, which degrade and become sticky with heat and age, creating a serious safety hazard. This is not a cosmetic issue—it directly compromises driver visibility and safety.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11673022July 12, 2025
UNKNOWN OR OTHER
I experienced a sudden release of toxic fumes from the vehicle between the steering column and instrument panel area on June 29, 2025, while driving. The fumes struck my face, caused immediate bitter chemical-like taste and made me feel physically ill and extremely concerned for my safety. The fumes were strong enough to leave a lingering taste described as “bitter and green” with initial symptoms of headache, lightheadedness, nausea, vomiting green substances, eye irritations, nose and throat irritations. The local auto dealership inspected the vehicle, no mechanical defect was identified, and they noted that they cannot reproduced the event that led to the release of the toxic fumes. However, the vehicle manufacturer took possession of the vehicle for 1 week to conduit further inspections
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11672534July 10, 2025
POWER TRAIN
The contact called on behalf of his mother who owns a 2023 Lexus RX500H. The contact stated while his mother was reversing, the vehicle shuddered abnormally. The contact stated that while his mother was depressing the accelerator pedal, the vehicle failed to accelerate as intended. The driver turned off the vehicle and the vehicle restarted after several attempts. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure had occurred twice. The contact stated that the transmission was previously replaced in January 2025. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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