Kia Sorento Complaints

10,397 consumer complaints on file.

#11485095September 18, 2022
POWER TRAIN
While on a road trip down south, at my first gas stop, the vehicle's gear shift was stuck in park and refused to move. After removing the small cap cover marked Shift Lock Release, I manually inserted a screwdriver into the hole and was able to release the shifter. This has been the only way to release the gear shifter from Saturday, 09/10/2022 until present time. I have an appointment for service with Premier Kia dealership in Branford CT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485098September 18, 2022
EXTERIOR LIGHTING
My 2017 Kia Sorento, While driving (at night) the head lights will shut off in auto mode. turn the switch off and back on lights come ON, SAFETY TO ME AND OTHERS WHEN YOUR HEAD LIGHTS GO OUT ON A DARK ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485118September 18, 2022
ENGINE
In our 2016 Kia the engine seized according to the mechanic at AAA. There was no warning. The car ceased operating going 45 miles per hour. It powered down with no dash light indicators to give warning and no other signs of engine failure in the middle of a merge lane leaving me stranded at the end of the merge lane at ask risk of causing a major accident. No lights came on (check engine and battery) until the car stopped working. I easily could have been rear-ended or caused a major backup on several roads in the area, putting myself or others at risk of injury or death. Per NHTSA, there is no active unrepaired recall on this vehicle. However, research indicates many Kia Sorentos of the same year were recalled. Kia has been contacted several times. Once they indicated there was no active recall on this car but could not explain why the engine seized. On a separate occasion, Kia was contacted and indicated there was a recall on the vehicle for this reason and advised that 2 separate recall notices were mailed--one in 2018 and one in 2019. Kia was again contacted and informed the vehicle was under recall, but a previous owner was listed as having the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484921September 17, 2022
ENGINE
My wife's 2016 kia sorento only had 86,000 miles on it and is knocking bad! So it's been sitting and I've seen others recanted for the same thing. It's a rod knocking no mistaking it! Very disappointed in the service, it had the 2.4 l so I tight it would be a good motor because we had a2010 optima with the same engine and put over 100,000 miles on it. It was running perfect and then it started knocking!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484991September 17, 2022
STRUCTURE:BODY
My 2013 pearl white Kia’s paint is chipping all over it started about two years ago with a little spot and now it’s all over. Seems like every time I drive move comes off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484770September 16, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2011 Kia Sorento. The contact stated that while driving at an undisclosed speed at night, after applying the turn signals, the headlights and instrument panel lights became inoperable. The contact related the failure to the electrical system; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484838September 16, 2022
ENGINE
The engine has been burning oil - I have to put oil in every week. No leaks are evident. Three days ago, I began hearing a loud knocking when I start the car. Took to local mechanic, he said it's the bottom end. Needs a new motor. No warning lights have come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484840September 16, 2022
STRUCTURE:BODY
Paint peeling from hood and roof of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484884September 16, 2022
ENGINE, POWER TRAIN
SHORTLY AFTER FUEL OIL AND FILTER CHANGE AT ~75,000 MILES, ENGINE LIGHT CAME ON AND CAR ENGINE STOPPED. OIL PUMP FAILED AND CRACKED THROUGH HOUSING. MAJOR DAMAGE. REPAIR SHOP INDICATES ENGINE NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484553September 15, 2022
ENGINE
Engine was burning oil very quickly. We were filling it with oil between oil changes which we always got on schedule. With any problems or warning from check engine light it shut down in the middle of the highway. Our mechanic checked it and said the engine it locked. I’ve only had it for 10 months and it only has 106k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484557September 15, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear back up camera screen just went black when in reverse and hasn’t worked since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484695September 15, 2022
POWER TRAIN
The transmission failed; it is at the dealership awaiting a replacement transmission, and, if needed and if possible, I would authorize for it to be inspected. While in a parking garage, the instrument cluster displayed a "Safely Stop Immediately" message and a check engine light, and the vehicle began to lose momentum and roll to a stop, regardless of accelerator input. The problem was was replicated and confirmed by a Kia dealership. The vehicle has not been inspected beyond the service department at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484422September 14, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While in Auto Lights mode, the headlights will randomly turn off while driving. Also, while in auto mode, while the car is parked the lights will randomly turn on- causing the battery to die within a few days of the car not being used. It appears to be the Auto lights mode that causes the problem. This is extremely dangerous to this car and other cars on the road, for obvious reasons. Issue has been noted to Kia dealer 2-3 times over the last 2 years. They are not able to replicate the issue. No errors in the computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484469September 14, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle suddenly lost motive power and stalled. While inspecting under the hood of the vehicle, there was smoke, steam, and fluids coming from the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the head gasket was blown. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 51,248.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484539September 14, 2022
EXTERIOR LIGHTING
In the last month, I've started noticing issues with my headlights/icons. My lights are always set to auto in my 2018 kia sorento. First issue: when driving during the day, the dashboard will show the icon that appears when you turn on the lights manually. I'm assuming the lights actually come on as well, but it's daylight so I can't actually see if this is happening or not. Once when this happened, I was sitting at a red light with my turn signal on, and I was able to get a picture of the manual icon light showing and my switch was still in the auto position. This has happened about half a dozen times. 3 weeks ago I woke up to my lights being on, even though the switch was still set to auto. The back red lights were on and the front lights were on. I know the lights were out the night before and I double checked that the switch was as I left it in the auto position. Tonight 9/14 and last weekend, my lights turned off for a few seconds while driving at night. The lights had been on for a while and it was completely dark outside so there was no way they should've turned off. I was in an unlit area both times without any head on traffic, so it was extremely obvious that the lights went out and very dangerous not being able to see in front of me. It's also dangerous for any approaching traffic to not be able to see a vehicle at night until they get close enough to hit it. I've attached a picture of the auto setting when the icon light indicated it was set to manual during the day. I've also attached another picture of my vehicle the way I found it one morning when the lights were set to auto and they came on at some point in the middle of the night. I had to unlock the vehicle, and flip the light switch off, then back to auto, for them to go off. This instance my vehicle was not even on, and it was daylight outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484248September 13, 2022
ENGINE
Engine failed and Kia not doing anything about it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484285September 13, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was at an independent mechanic for an oil change, the mechanic informed her that the engine was consuming an excessive amount of engine oil. The engine was consuming one quart of oil every 700 miles. The contact was concerned that the vehicle might catch on fire due to the failure. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired and they were unable to assist until the engine seized. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484070September 12, 2022
STEERING, UNKNOWN OR OTHER
Unknown. There is a rattling noise coming from behind the steering wheel. I have it on video on 2 different occasions. I took my vehicle to a Kia dealer and had it looked at they cannot figure out the issue or hear it. It comes and goes and happens when I accelerate. I spoke to Kia customer service and they advised me to make a complaint on here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483821September 10, 2022
ENGINE
On 2/4/2022 a member of my family was driving the vehicle and the vehicle started making knocking sounds without any warming lights so the car was immediately pulled over. The car was then towed to Homestead auto in Eagan, MN and they told us that the oil pressure switch failed and all of the oil drained out of the car and the engine needed to be replaced. The Kia dealership in Bloomington MN was contacted via phone and they did not have an engine and would not be able to get one for 2-3 months. I then called other auto part and repair places to find an engine and a reasonable bid for the service to replace the engine. The engine was replaced on 2/25/22 by ATR Repair. In April we received a letter from Kia stating that Kia was extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2014-2018 MY Sorento vehicles from 5 years/60,000 miles to 15 years/150,000 miles. We then submitted all of the invoices, inspection notes form the Kia dealership in Inver Grove Heights, and credit card statements proving payment to Kia with a claim request for reimbursement for the engine replacement in the amount of $8,519. The request was denied in August. Not only is the situation of the oil draining out of the car without warning extremely dangerous, the financial impact to our family is also significant and unjust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483848September 10, 2022
FUEL/PROPULSION SYSTEM
Just recently starting to smell fuel when I’m driving and when I turn the car off and when I try to start the car it cranks a little and then I’ll stop then try it again and it will start up fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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