Kia Sorento Complaints

10,397 consumer complaints on file.

#11487776October 3, 2022
VEHICLE SPEED CONTROL, ENGINE
As my vehicle was in drive and I was actively driving, an error displayed on the dash stating to "stop safely immediately." The vehicle would neither accelerate nor decelerate and would not generate any RPMs. The check engine light came on, went off hours lately and the vehicle appeared to perform normally thereafter. Nonetheless I had the vehicle towed to the dealership and was told they were unable to duplicate the error although. I was told that although they could download the code for the error, it was unlikely that Kia would replace the faulty sensor that needed replacing as it was located on the side of the transmission. I was told to video the issue if it ever happened again. 7 days later, the exact same thing happened while I was in the middle of an intersection with my children. I leased this vehicle in May of 2021 and this issue occurred in July 2022 with 7800 miles on the odometer. There were zero issues with this vehicle prior to this and I have all service records and video footage of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487524October 2, 2022
UNKNOWN OR OTHER
My vehicle was in my garage and I noticed a crack in my windshield. Nothing hit my windshield and there are no knicks in the glass. The crack starts all the way at the top of the windshield and the crack is spreading very quickly. I bought this vehicle used on 7/12/22 and I only put 789 miles on it since purchasing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487456October 1, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
First the driver door won't open from the outside. I called Kia and they said the vehicle was inspected and they didn't find anything wrong at the time, this was before I purchased the vehicle. Second while driving the vehicle, I noticed when making a left turn the headlights would turn off while driving. I turned the headlight switch from auto on to the on position they came back on then kept on blinking on and off when I hit a bump in the road. I noticed they flicker when I'm behind another vehicle at a stop light. This is a very dangerous situation if someone doesn't see you making a turn or something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487323September 30, 2022
ENGINE
The contact owns a 2018 Kia Sorento. The contact stated while driving 60 MPH, the check engine warning light illuminated and the vehicle stalled. The contact was able to pull into a parking lot. The vehicle failed to restart after several attempts. The vehicle remained parked in the parking lot. The contact notified the local dealer and other unknown dealers of the failure, but no assistance was provided. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 78,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487220September 30, 2022
STRUCTURE:BODY
My Kia is pearl white and the paint is peeling off. I've taken it to a body shop and they said it is a factory prep issue and the paint will continue to peel. And it won't be long before the windshield starts leaking. Upon doing research, I've seen many complaints about the problem I am having. I don't think the mileage should matter.....defective paint job is a big issue. What is Kia doing to resolve this? I'm not paying over $4,000 to fix it when it's not a fault of mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486843September 28, 2022
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
I started experiencing miscellaneous electrical issues and occasional poor acceleration. Engine/ABS/tire pressure/etc. warning lights would come and go indicating random problems; transmission solenoid was a common code but I did not initially have transmission problems. Radio/backup camera had intermittent problems with not powering on. Normal headlights stopped working and only high beams would function even after replacing bulbs and checking fuses. Problems got worse and the car would sometimes lurch strongly with a clunking sound and be stuck in 3rd gear "limp mode", but would randomly drive normally when restarted. I brought it to the dealership when I was experiencing sudden loss of acceleration and couldn't match the flow of traffic. The dealership said a new transmission was required. On replacing the transmission they found that there was a problem with the wiring harness and it would also need to be replaced, doubling the cost of an already expensive repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486897September 28, 2022
ENGINE, EXTERIOR LIGHTING
Two things- 1) Headlights replaced in March and dim again, cannot see 50’ in front of the car. 2) Driving on interstate the car sputtered and skipped and missed beats, would not go 55 mph. I left the interstate because it was night and cats were flying up on me. I was 140 miles from home and had to take a regular road at 10pm until 2am.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486970September 28, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Kia Sorento PHEV. The contact stated that upon depression of the accelerator pedal, the vehicle would hesitate without warning. The contact also stated that while attempting to park the vehicle, the gear shifter remained stuck in neutral(N) and the vehicle could not be moved or turned off. The contact called the dealer and had the vehicle towed to the dealer. A diagnostic test was performed; however, the failure could not be duplicated. The manufacturer had also been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486688September 27, 2022
ENGINE, ELECTRICAL SYSTEM, AIR BAGS
Time chain tensioner is faulty and camshafts have been updated the 2011 model. I just purchased a 2011 Sorrento Ex and it will cost 5000 to do the upgrade. The air bag has caused problems in the electrical systems of the horn. This cost 400 to replace airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486735September 27, 2022
UNKNOWN OR OTHER
I own a 2011 KIA Sorrento that is now 11 years old. The paint has started peeling off the roof of the car. There was no prior damage to this area that could have caused the peeling. There is no way that an 11 year-old vehicle that is kept garaged should have paint that is peeling. In my search for answers as to why this is occurring, I have found that many other people are experiencing this with their KIAs. There needs to be an investigation as to what is causing the peeling and, if found to be a problem with the paint itself or the painting procedure, KIA should be required to repaint these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486750September 27, 2022
UNKNOWN OR OTHER
My 2015 Kia Sorento began peeling paint on the roof top and side window panels and is continually getting worse. When communicating with my dealership, they stated it was out of warranty and to contact a local body-shop. I believe this is a Latent Defect, and should not be treated under the standard paint warranty in the owners manual. Please let me know the next steps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486757September 27, 2022
ENGINE
I have to refill my oil with 5 quarts every 2k miles like clockwork between periodic oil changes. Oil light comes on taking left turns and slowing down to a stop. Dealership said nothing about the issues associated with this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486396September 26, 2022
UNKNOWN OR OTHER
My problem is the "Emergency" key on the key fob. I've never had the problems with other fobs that I've had with this one. The other day I was in a food store and had my keys in my jacket pocket and I must have leaned forward and all of a sudden my horn started blowing fiercely. I heard it when it started because I was in the store and about 100 feet from my car. Several times I've accidently depressed the rear hatch button and it would go up. I feel these fobs are a great hazard because you may not be close enough to hear the horn, or notice when your rear hatch goes up. People could walk by and steal whatever you have in the back. I'm always worried when I leave my vehicle in a parking lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486403September 26, 2022
POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact stated while the vehicle was parked, his wife was unable to shift into drive (D) as the gear shifter remained stuck in park (P). The contact's wife used a screwdriver to depress a button as instructed by an online tutorial. The contact's wife was then able to shift into drive (D) and continued driving; however, the failure reoccurred whenever the vehicle was parked. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not be repair the vehicle under NHTSA Campaign Number: 22V612000 (Power Train) as the VIN was not included due to the manufacturing date of the vehicle. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486479September 26, 2022
FIRERELATED
Driving back from vacation from California to Texas we smelled smoke and then within minutes of trying to pull over from highway the car was on fire. Got burt on my face and hand,second degree burn. CW
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11486484September 26, 2022
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
Drove approximately 6 miles from home to grocery store, parked car, did shopping and on way home 3 lights lite up on dash, ABS - ESC-TPMS. Just had serviced on 8/1/2022 with 111279 miles, currently has 111,378 miles on it. Vehicle is garage kept and I'm retired. I have had the car serviced at the dealership where vehicle was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486488September 26, 2022
STRUCTURE
The contact owns a 2015 Kia Sorento. The contact stated that the paint was peeling off from the vehicle's roof frame, causing it to rust. The vehicle was taken to the dealer who diagnosed that the paint was defective and it was a known failure. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486544September 26, 2022
ENGINE
My engine is consume too much oil. On 2 occasions when taking car for oil change I was told no oil in my engine. I had to put 3 quarts of oil in between oil change around 900 miles. My engine light flickers on and off but last time no warning given. I am concerned that this may cause engine fire. Noticed the issue at approx 98000 miles. I drive on highway for 45 mins to go to work and afraid I will consume all the oil in my engine and cause an accident or cause a fire. I go through a tunnel and it cause a lot of anxiety knowing my car is consuming too much oil. I called Kia dealership and they told me I have to wait till November for car to get service. I am trying to avoid the run around since I am at 103000 miles since warranty ended at 100000. I purchased car brand new. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486554September 26, 2022
EXTERIOR LIGHTING
Headlights were in auto mode and twice have shut off when it was completely dark at around 0600 on 9/22 and 9/26. Dashboard and all exterior lights went out. I had turn them to the on position for see. In both cases the vehicle was stopped at a stop sign and it happen just as was pulling out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486294September 25, 2022
UNKNOWN OR OTHER
Pearl white Paint defect, paint peeling off entire vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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