Kia Sorento Complaints

10,397 consumer complaints on file.

#11482587September 2, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while the vehicle was getting a routine oil change, the mechanic stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to the dealer to be diagnosed. The contact was informed that cylinder #4 had failed and needed a new spark plug. Additionally, the oil pan needed to be replaced and the engine sealer needed to be replaced. The vehicle was taken for a second diagnostic test. A compressing test was performed and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482634September 2, 2022
ENGINE
i have 2021 Kia Sorento Hybrid, which a regular message stating that it needs to refill inverter coolant fluid keeps coming up, even though the car coolants level is full. This is not a new problem for the all the Kia users that have this model. Also, Kia and their network of dealerships have known of this problem for over 1 yr and their standard answer is" we know its a software program, and will get back to you once the software code is fixed". Basically, they are dismissing the complaints and issues from the car owners. Also, this is poses a security and safety concern, since the warning light/message takes over the entire center console/display. Other relevant safety and security warnings/functionality is obstructed by it. Please force Kia to make this a mandatory recall for all Hybrid owners. There are thousands of customers impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482672September 2, 2022
ENGINE
My Kia Sorento while parked in front of house caught fire and burned, Total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11482333September 1, 2022
EXTERIOR LIGHTING, ENGINE
SC197 completed 11/06/2020, SC212 completed 07/272021. recently found brake fluid leak results on my garage floor several times, but not after each use of vehicle? Also having to replace brake light bulbs often ,because apparently one will fail and all remaining stay on as if one was riding the brake pedal?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482414September 1, 2022
AIR BAGS
Airbag light is on, indicating a malfunction with the SRS. This is a common issue with this make and model from this year, with several thousand complaints online. Repairs are often over a couple of thousand dollars Since this is such a common issue and complaint, I believe a recall should be issued due to faulty equipment, and the financial burden should not fall on the consumer. The issue began a few months ago, and has been checked by a mechanic. The mechanic has confirmed that there is an issue with the SRS, and the airbag could potentially not deploy when expected, or could deploy without cause, which could cause an accident resulting in injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482458September 1, 2022
UNKNOWN OR OTHER
The paint is chipping off my 2015 Kia Sorrento. It’s especially bad right above my windshield but it’s chipping in a couple other areas and progressing quickly. It only has 90,000 miles on it. This should not be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482132August 31, 2022
EXTERIOR LIGHTING
While vehicle is set to AUTO on the headlights, they will randomly shut off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482227August 31, 2022
ENGINE
The contact owns a 2011 Kia Sorento. The contact stated that when the vehicle was started, the vehicle started shaking. The contact turned off the vehicle and noticed there was oil leaking from the vehicle. The vehicle was taken to an independent mechanic who stated that the oil seal needed to be replaced. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the oil switch needed to be replaced. The contact was also informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482229August 31, 2022
STRUCTURE:BODY
Paint peeling off all over body of car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482245August 31, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oil consumption is horrible, also there is never a warning light that tells you that the oil is low, you’ll just be driving and then the check engine light will come on and the car with start driving funny. It’s a dangerous situation because at any time your car could be out of oil and your engine could blow cause if harm or death to everyone in the vehicle and could possibly cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481957August 30, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lights remain on. I have taken to KIA East in Louisville, they say my vehicle is fine, no problems. My advisor even told me that they popped off the plastic bumper and removed the radar and cleaned it.(I was told that if they did that the radar would have to be recalibrated--and it was not). When I left the dealership the warning lights came on and I took it back in and they still tell me they worked on it and its fine. called Kia Consumer, they tell me to video and get it back in the shop that if its throwing codes there is no problem. I told her I don't feel comfortable trying to drive and video my dash board, but did have a passenger help with this task. Lights come on every time you start it and proceed forward. I also reported how sluggish on take off and how it does not want to speed up and almost get hit if you pullout in traffic and then how it lunges forward and the accelerates very hard. I feel this is a very unsafe vehicle and they are giving me the run around Kia Consumer telling me to take it to other kia dealerships for service that are miles away from me. the documentation from the dealership just says can't duplicate and no real written explanation of what was done to my vehicle. it took 3 months to get my vehicle even checked at the dealership. i even took my vehicle to a local body shop to make sure it had not been hit and it had not. Please help me get this taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481958August 30, 2022
ENGINE
Engine caught fire while driving out of state with family on highway. Recall notice said to repair only if ABS light turns on. Light never appeared. Kia refusing to repair/replace engine.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11481960August 30, 2022
STRUCTURE:BODY
The paint (white pearl) is bubbling and peeling. I currently have several rust spots that appeared where the paint peeled. I have researched this issue online and found that it is a common occurrence with this particular paint color on Kia cars for this time frame. Also, the Kia dealership that I have been to is aware that this is a problem as well. I recently had the unfortunate experience of my engine seizing up and this was replaced by the manufacturer and I feel this this paint problem is a manufacturer defect as well and should be repaired by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481962August 30, 2022
ELECTRICAL SYSTEM
Refil inverter fluid warning light is on constant, this doesn’t allow the driver to access any digital information while vehicle is on. The vehicle is also having issues with the entertainment consul, Bluetooth connection issues along with the ability to access apple car play. Dealership says it’s Kia and nothing is being done. Various forums with others having similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481998August 30, 2022
FIRERELATED, ENGINE
The contact owned a 2013 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The contact noticed there was smoke coming from underneath the hood. The contact inspected underneath the hood and saw there were flames coming from the engine compartment before the vehicle was engulfed in flames. The contact did not sustain any injuries. The fire department arrived and extinguished the fire. Police and fire department reports were filed. The vehicle was towed to an unknown location and deemed totaled by the insurance company. The manufacturer was made aware of the failure. The VIN was included in NHTSA Campaign Number: 20V750000 (Engine) however, the contact had not yet received notification. The failure mileage was approximately 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11481685August 29, 2022
EXTERIOR LIGHTING
While driving with headlights in “Auto” switch mode, the lights turned off. This occurred during dark goes while driving in a dark area at around 55mph. Switching from “Auto” to “On” turned the headlights and tail lights back on. This seems to be a more common problem when I read about similar issues at https://sorentoforums.com/threads/lights-shutting-off-in-auto-mode.16/ Currently there is no recall for this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481686August 29, 2022
STEERING
I was picking up my daughter from school. I drove there a considerable distance. I parked because I got there early. Once it was time to get my daughter I put my car in reverse and it made a loud clanking sound and the wheel became hard to maneuver. As soon as it made the sound a steering wheel with an exclamation point red light came on. I looked it up on Google and found that there was a technical bulletin issued for my year car regarding the MDPS/EPS system extending the warranty to 15 years on 01/05/2022-01/07/2022. When I took my vehicle to Kia of Hollywood service center in Hollywood FL, they were able to reproduce the problem. However after looking at the bulletin and parts covered under that particular bulletin, they told me that the issue that is causing the noise was not covered by that technical bulletin for the MDPS warning light and the actual cause of the noise in my vehicle was my car needed a new rack and pinion. Once they told me the repair would not be covered by the extended warranty I asked for the price. Kia is selling the rack and pinion for $3280. The same part after market is $339. I of course took my vehicle to a different mechanic and did not pay the total cost of parts and labor that they quoted me which was $4460. I believe Kia is aware that this particular part is defective and are taking advantage of some sort of loop hole. Maybe not enough consumers knowing they can file complaints. There's a reason why they are selling this particular part 10 times its after market value. The part was also readily available and wasn't back ordered which means they have plenty in stock probably due to demand. I was not able to control my steering wheel which is a danger while driving. My car has had previous structural damage but nothing that affected the power steering in my vehicle at any time. This problem just came out of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481729August 29, 2022
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact's wife owns a 2011 Kia Sorento. The contact stated that while his wife was driving at various speeds, the vehicle stalled without warning. The driver was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. Additionally, the failure recurred three years later. The contact stated that while his wife was driving the vehicle stalled and the check engine warning light illuminated. The vehicle was taken to a different dealer where it was diagnosed that the crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided warranty information but never received a copy as promised. The contact was informed that there was no recall on the VIN and no further assistance was offered. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481812August 29, 2022
STRUCTURE:BODY
The clear paint is peeling off. My paint began peeling in a tiny spot, it looked like a tiny chip of paint the size of a piece of rice but rapidly began peeling all over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481882August 29, 2022
STRUCTURE:BODY
2015 Kia Sorento Pearl White There is delamination and numerous areas that the paint is peeling, and have continued to get steadily get worse. Areas so far affected: Hood, Side Mirrors, Door Posts and fenders. There are are other owners that have reported similar issues. My vehicle is a available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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