Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11645929March 3, 2025
UNKNOWN OR OTHER
- Component that Failed: The Panoramic Sunroof (glass side that opens) - Safety Risk: Glass shattering above your head while driving, tons of glass falling below to the driver & passengers in the car | Shock of a loud gunshot while driving - causes wrecks - Vehicle Inspected: Currently at Hyundai, figuring out what to do - Warning signs: ABOLSUTLEY NONE - spontaneous explosion My husband, two friends, and I were traveling down the interstate at 55 mph, we heard a loud bang (like the sound of a gunshot)! Our panoramic sunroof sunshade was pulled back with the sunroof closed. Instantly, the sunroof exploded into a million tiny pieces of glass that partially rained down on our heads and shoulders and all over the rest of our car. It was quite a startling sound. There was a hole about 10 inches across in the sunroof and more pieces were continuing to fall out. To protect our heads, I closed the sunshade. Then, we could hear pieces hitting the shade and glass falling behind us on the road. Once we got home, the hole became much larger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645953March 3, 2025
ENGINE
The contact owns a 2016 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the vehicle shook abnormally with several unknown warning lights illuminated. The contact noticed an oil odor. The vehicle was driven to the residence. The contact's father, who is an independent mechanic, inspected the vehicle and diagnosed the vehicle with oil consumption and engine failure. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to monitor the exhaust for smoke and add oil daily. In addition, two days later the contact attempted to start the vehicle, and the vehicle started after several attempts. The was an abnormal oil odor entering the vehicle through the vents. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646022March 3, 2025
STEERING
56310-D3050 Steering Column Assembly 56400-D3000 Steering Joint Assembly Steering wheel would jerk hard enough to lose grasp of it. Hyundai dealer confirmed Steering Column Assembly was "Faulty". "Faulty" Steering Column Assembly was replaced by Hyundai dealership. No warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646076March 3, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2025 Hyundai Tucson. The contact stated while driving 15 MPH and depressing the brake pedal to decelerate, an unknown warning light was illuminated and a beeping sound was engaged. The contact stated that the vehicle failed to decelerate as intended and came to a sudden stop, causing another vehicle to crash into the rear of the vehicle. The air bags did not deploy. There was no injury sustained. The contact was able to drive the vehicle away from the scene. No police report was filed. There was no property damage. The vehicle was taken to the dealer, where it was test-driven, but the failure could not be duplicated. The dealer informed the contact that they had turned off all the sensors, except for the rearview camera sensors, to prevent the failure from reoccurring. The vehicle was diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 760.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11646083March 3, 2025
FUEL/PROPULSION SYSTEM
Fuel injectors failed. I was left on the side of a rural road for 2.5 hours waiting on a tow truck. No warning lights came on until my car was dead. I was told the injectors (4 of them) had failed by the dealership service center. This vehicle is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645798March 2, 2025
ENGINE
Excessive oil consumption, engine started knocking, dealer confirmed needs engine replacement which is covered under ONLY original 1st owner and NOT subsequent owner. Hyundai refuses help. Have not been able to drive my Tucson for a year. Still paying monthly payments and insurance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645786March 2, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
I am filing a complaint regarding a serious safety malfunction in my 2025 Hyundai Tucson’s forward collision sensor, which caused an accident. I have owned this vehicle for only two weeks, and I believe this issue poses a risk to myself and other drivers. On February 25, 2025, while driving, the car in front of me stopped and made a U-turn. There was no imminent risk of collision, yet my Tucson’s forward collision sensor erroneously activated and engaged the automatic braking system. This caused my vehicle to come to an abrupt stop, resulting in a rear-end collision. I have documented the incident, including photographs, a police report, and insurance documentation, which I can provide upon request. This malfunction is extremely concerning, as a feature designed to prevent accidents instead directly caused one. If this issue exists in other Hyundai Tucson vehicles, it presents a severe hazard for drivers. I urge NHTSA to investigate this as a potential safety defect, determine if other similar complaints exist, and assess whether Hyundai needs to issue a recall or software fix. I also need guidance on whether there are any known remedies or if I should take my vehicle to the dealership for inspection. This issue must be addressed before it leads to more accidents. Please let me know if further information is needed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11645722March 1, 2025
UNKNOWN OR OTHER
The fuel door actuator stopped working. This caused a safety issue because it left me stranded in the desert. I had no way of opening the fuel door to put gas in the vehicle. This model does not have a lever for emergency. The only way to gain access is to take pull the panel inside apart inside the trunk. I had to call my husband to help me. I was 110 miles away from him. This caused a very dangerous unsafe situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645504February 28, 2025
STRUCTURE:BODY
Window is stuck down. Window does not roll up. The Hyundai Tucson doors are notorious for having problems from not unlocking, opening, to the windows not working. These are all safety hazards. The doors not unlocking or opening are covered under an extended warranty but the window issues, which are equally as problematic, have not been addressed and the dealership is price gouging customers for the fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645516February 28, 2025
STRUCTURE:BODY
The door latch mechanisms are all faulty. I have read in many forums where this is a common issue with Hyundai models. The door latch on the back passenger door will not operate from inside or outside. The other three doors must be pulled on repeatedly in order to gain access. This creates a very dangerous situation of entrapment if there car were to catch fire or be in an accident. It’s almost impossible to get into the car from any door. The issue isn’t a locking issue either, doors will eventually open after repeated attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645586February 28, 2025
ENGINE
The contact owns a 2018 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle was abnormally low on oil even though it had been less than 3,000 miles since the previous oil change was performed. The dealer instructed the contact to drive the vehicle for 1,000 miles and then return as part of an oil consumption test. The contact stated that after the oil consumption test was completed, the contact was informed that the engine was consuming an abnormal amount of engine oil; however, the dealer had not provided the cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645444February 27, 2025
ENGINE
The oil pump failed, causing the car to die while on the interstate. There was no prior signs nor warnings to this issue, and it caused the engine to lock up, meaning that the engine now needs to be replaced. This is not unheard of with Hyundai’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645397February 27, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car turned off while I was driving. Everything went black. I was able to coast to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645268February 27, 2025
ELECTRICAL SYSTEM
Had the oil changed at the 36k mark. Since then some weird electrical issues are happening. Bluetooth nor android auto will play a song more than 2 minutes before starting again. The screen is harder to "touch" for anything. If I turn my blinker on or use any control on steering wheel as well as roll down the window, the electrical will "flash" and again song starts all over. My husband went out to garage last night and opened the garage door to go to his truck and did not have the key to my Tucson on him. He opened the garage door and the hatch to the Hyundai started opening as well. Taking into the dealer on Tuesday, they state no recalls on any electrical issues, though I see it throughout multiple platforms online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644967February 26, 2025
ENGINE, POWER TRAIN
In late September of ‘24 my husband was driving our oldest to school when my 2018 Hyundai tuscon seized mid drive with our son in the back seat with no oil or engine light warning. Husband inspected the oil and I was still full. A Hyundai dealer towed at their expense in October, diagnosed an engine failure. Denied me service since my extended warranty expired and I didn’t have the KSDS update. I wish they would as I still owe on the vehicle and I’m out of work. Making this complaint is to only spread awareness that 2017 Tucson with the 2.0 L engine had an engine failure connecting to rod bearings. My 2018 has the same engine type and failure as the 2017. Hyundai Corp fails to recognize the problem. My 2018 didn’t fail due to lack of oil changes as I can I prove that. My 2018 failed on Hyundai’s fault. Now my car sits at the dealership in Anchorage, Alaska and I still owe 9k and I live in Fairbanks, Alaska. 360 miles away from me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645011February 26, 2025
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the oil light was flashing on the instrument panel while turning the steering wheel. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle was consuming an excessive amount of oil. The vehicle was taken to a dealer for an oil consumption test and the oil was topped off. The contact was instructed to bring the vehicle back after 1,000 miles. Upon investigation, the contact discovered that the engine oil consumption failure was widely reported. The vehicle was taken back to the dealer as instructed, and the contact was informed that the engine had not consumed enough oil to be considered a defect. The contact was advised to purchase a factory-made oil filter from the dealer because the independent mechanic had not used the proper oil filter on the oil change. The contact stated that at the follow-up oil change, the independent mechanic used the factory oil filter; however, the failure persisted. The manufacturer was notified of the failure and the contact was informed that the vehicle was not under recall or warranty. The vehicle remained with the independent mechanic unrepaired. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645172February 26, 2025
STRUCTURE:BODY
RIGHT REAR PASSENGER DOOR WILL NOT OPEN WHEN ACTUATING HANDLES INSIDE OR OUTSIDE THE VEHICLE. UNABLE TO REMOVE CHILD OR ALLOW PASSANGERS SAFE EXIT OF VEHICLE. IF YOU PULL THE HANDLES TWICE OR SIX TIMES IT WILL SOMETIMES OPEN. INTERMITTANT ISSUE, ACUATORS ALL APPEAR TO WORK AND BE IN GOOD CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644742February 25, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at undisclosed speeds, the transmission started slipping while accelerating. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 16V628000 (Power Train, Electrical System). The contact called an independent mechanic who provided a printout of a recall. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644745February 25, 2025
ENGINE, UNKNOWN OR OTHER
My vehicle began experiencing issues around 83,000 miles. The engine started burning oil, showed shuddering during acceleration, and there was a noticeable smell of gasoline inside the cabin. Eventually, the car wouldn’t start, so I had it towed to the dealership. The technicians confirmed it was running rough and behaving abnormally. The Hyundai dealership conducted a full inspection and diagnosed several issues. They replaced the spark plugs, performed a GDI-safe induction cleaning, replaced the coolant and brake fluids, completed a transmission fluid service, installed a new battery, carried out wheel alignments, and changed the cabin air filter. All of this work was completed in October 2024. However, in December 2024, I had to return to the dealership because the fuel smell inside the cabin persisted. Although they couldn’t find the source of the issue, the smell eventually disappeared after the visit. Following that, I was advised to check my oil every 3,000 miles due to the GDI engine's reputation for burning oil quickly. Despite this, the car began running rough again, and when I checked the oil, it was completely dry—well before reaching the 3,000-mile mark. I had to get another oil change sooner than expected. Unfortunately, the issue continued. I brought the vehicle back to the dealership for another inspection. They suggested starting a monitoring process where I would bring the car in every 1,000 miles to check the oil levels. After driving 1,000 miles, the oil level was just slightly above the low mark—still not normal for such a short distance. I urgently need assistance to move forward with the engine replacement process before my warranty expires. I am currently at 91,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644763February 25, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
on [XXX], we received the Tucson back from dealer from a complete engine replacement due to recall. On [XXX], our college son was returning to school from visiting a friend. He said he thought the car sounded a little different. There were no engine light warnings, so he didn't think much of it. About an hour into the trip, he started to smell gas, a few minutes later he started to smell smoke and saw smoke coming into the vehicle through the consoles. He looked behind him and saw a trail of fire and smoke. He decided to pull over but the brakes FAILED. He went into the median, applied the emergency brake and waited until the car slowed down. He was able to grab his phone that had fallen beneath his seat from driving onto the median. Once he was out of the vehicle, he could definitely see the car was on fire. It was entirely engulfed in flames within seconds. He called 911 and they were able to put out the fire within 30 minutes, but they commented that it was a difficult fire to extinguish. The car was completely destroyed front to back. We do not know if this problem started with engine, fuel tank or brakes. It is one thing when your car is on fire and you can pull over and get out. It is entirely another when you need to get out of your car but the brakes fail. You have to delay getting out of the car to ensure you don't hurt others on the road and save yourself before it explodes. We are lucky he is alive but are worried for others with this car. We thought we were done with car prolems after the engine replacement but we just moved onto another problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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