Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11487755October 3, 2022
ENGINE
i have taken my car in to dealership a few times over the last couple years,Complaining about excessive oil burning and loss of power.The last time,The dealership told me the catalyc converter was clogged.I had it repaired but asked Dealership,If engine doesnt get repaired itll happen again.they told me its fine and engine was fine.Well,It isn't fine and went and spoke to a few auto repair shops and they told me if car is under warranty,Car needs to go back to dealershipto have engine looked at and repaired..I feel I'm definitely getting the run-around.I can not keep replacing a catalyc converter every year and the problem not being fixed.the situation of losing power while driving is putting myself and family at risk.this is very concerning and life threatening.Im still well within my warranty and feel unsafe and ripped off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487543October 2, 2022
ENGINE
There are two problems with the car. The first is excessive engine knocking. I brought it into Island Hyundai on Staten Island. They originally denied there was an issue with some of the cars. They said for a $169 they would do a diagnostic test. They serviced the car and said it was fixed after initially denying there was a problem. The car seemed ok but over time the knocking returned. I return the had to do major engine work ie: cam shaft. Timing chain… On the second visit I complained of excessive oil loss. They checked and said it was a leaking valve cover gasket. They replaced the gasket. I took the car back and drove it. There is still excessive oil loss and still minor knocking occasionally when the car starts to move in first gear. I brought the car back in to the dealer, they claimed there was no knocking but that is what they said after the first time I brought in the car for service. They did not state that in writing on my invoice. They told me they sealed the oil access points and I should not check the oil. They did an oil consumption test. They told me to drive it and return in one thousand miles. I am returning tomorrow, Monday October 2nd to the Island Hyundai service department to have the oil levels checked. I asked if they will replace the engine if the engine fails during the consumption test. I only received a verbal yes from the service department manager at Island Hyundai. I contacted hyundai corporate to complain and have them assist me. I requested written confirmation of the engine replacement if it failed during the consumption test, They have done virtually nothing. I asked them to confirm in writing if my engine would be replaced if it failed during the consumption test. I was told they are not responsible and would have the service manager contact me. To date no one has contacted me. I have checked and I do not see any recalls for my car regarding these issues. I do however see other cars being recalled for the same issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487228September 30, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Car is burning engine oil at the rate of one quart a week after normal city driving. Usual and frquent oil changes and almost dry when going in for every 3000 miles oil change. Took to a private (non-Hyndai) mechanic shop Christian brothers in Colorado and told that perhaps that my car had some engine damage or problems due to burn of engine oil and not leaking. Next car began to have engine check light go on and off with never staying on for more than one day. Called Hyundai dealership and told that light had to be on solid and complete for inspection. This week car starting misfiring and dragging when acclerating. Black smoke coming out of exhaust and check engine light illuminated and stayed on. Could not get into delaership until November of 2022 and currently September of 2022. Once again took car to Christian Brothers for diagnostics and told car was full of carbon and misfiring and told unsafe to drive and would not work on car as they believed that engine was damaged/defective and needed to be replaced. Made appointment with PLanet Hyundai in Golden, Colorado where I purchased the car brand new. October 20th is my appointment and car will need to be towed. Undriveable and needing car to work to see my autistic clients in their homes. Final event with engine and misfiring happened at 104,000 just past the warranty time even though no one would look at the car despite my former complaints and concerns prior to the warranty expiration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487094September 29, 2022
ENGINE
The automobile has 99,800 miles driven on it. While I was driving on the interstate, the engine seized up and shut off almost causing an accident and left me stranded 193 miles from home. The vehicle was inspected and there were metal shavings in the oil pan. A new engine is needed to repair this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487150September 29, 2022
SEAT BELTS, AIR BAGS
The contact's daughter owned a 2007 Hyundai Tucson. The contact stated that while her daughter was driving at approximately 45–50 MPH, she rear-ended another vehicle. The seat belt did not restrain the daughter in the seat, causing her chest to strike the steering wheel and her head to strike the front windshield. Additionally, the air bags did not deploy upon impact. The daughter received medical attention for a fractured sternum and bruising of the lungs. A police report was filed. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that the failure was caused by excessive force upon braking. The failure mileage was approximately 170,000. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11487155September 29, 2022
ENGINE
The contact owns a 2018 Hyundai Tucson. The contact stated that while her daughter was driving approximately 65 MPH, she heard a noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic for routine services and the mechanic was made aware of the failure. The contact stated that while the mechanic was test driving the vehicle at 40 MPH, the engine blew out. The vehicle was towed back to the facility. The contact was made aware of Service Campaign: 966 (Engine Monitoring Logic Update). The manufacturer was not made aware of failure. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487164September 29, 2022
ENGINE
last June at about 82k miles my car started making a knocking noise while in town. Decided to drive the short distance home and right as I pulled in the driveway the engine light flashed briefly but didn't stay on. First thing I did was check the oil and there was no oil in the engine at all. Called all around to dealers and since this was in the middle of the pandemic it was a nightmare and I had to wait like 4 weeks and get the car towed twice to a shop that had the shortest wait. The car had regular oil changes and wasn't overdue for an oil change. There was no oil spots that would suggest it had been leaking and zero smoke to show it was burning off the engine at any time, there also was no check oil light that came on at any time to warn that the oil was low. I wasn't able to be provided a loaner until they could diagnose the vehicle and confirm it wasn't my negligence. Turns out this is a regular issue with this model/engine. I can't imagine what it would have been like had I been driving 70mph down the freeway. Now the engine is at 101k miles and it came with only a 10k 12 month warranty and it is now going through a quart of oil every 1k miles it seems. Have an appointment AGAIN to have it looked at in but not until the first of November. So now I have to check my oil all the time to make sure it doesn't run dry again...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486904September 28, 2022
ELECTRICAL SYSTEM
Window motors, modules and regulators go out frequently (shortly after warranty ends). This usually happens one window after another in short time & is a very costly fix of $500+ per window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486594September 27, 2022
ENGINE
My vehicle has a high oil consumption problem. The problem was bad enough that it separated my catalytic converter. I had to pay 20% of the cost to fix. My share was over $500. It was said that this was caused by the high oil consumption issue. So the next step was started. I had an oil change with the intent that I would bring it in at 1000 miles to have the oil level checked. At the time of the oil check, I had driven 992 miles, the oil was checked and I was down almost two quarts. It does not leak oil on the ground when parked. The dealership contacted the manufacturer and they stated that was not an issue. The issue is a thrown rod, blown engine-from high oil consumption. I contacted the manufacturer. They sounded very sympathetic. However, they decided there was nothing they could do. Gave me $200 for my inconvenience and sent me on my way. My concern is what if I am on the highway going 70mph and my engine blows. What if I am in the left hand lane. What if my grand children are in the car with me. What if I can't get to work because something happens. I feel like I am driving a time bomb. I don't feel safe driving it any distance. Part of their not doing anything for me was because I didn't do anything before 60,000 miles. Well, I am the second owner. and I bought it at 61,000 miles. I am putting in two quarts of oil every ten to fourteen days. I am hoping you can help me get my vehicle fixed. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486383September 26, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
While on the road, the 2019 Hyundai Tucson Value dashboard warning lights lit up and stated to check the Lane Keeping Assist and the Forward Collision Assist. The engine light, anti-skid light and power steering light came on as well as the car began to decelerate while in the middle of traffic. I pulled over and turned the car off. When trying to turn back on, the car would not start again until I began pumping the gas with my foot for a few seconds then it started; however, now the engine light was on although it drove normally after that. This has happened to me a few times now, but is very scary because it gives no warning and when I take it to the dealership they can never find anything wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486164September 24, 2022
UNKNOWN OR OTHER
Window regulators inoperative on front left window and passenger window on 2016 Hyundai Tucson with only 23,635 miles. Windows remained in down position creating a dangerous driving condition. Prior to this, windows were only opened occasionally for drive up banking or pharmacy drive up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486166September 24, 2022
ENGINE
2014 Hyundai Tucson bought used with 20,781 original miles in November 2021, thru an estate sale. On December 01, 2021, took the vehicle to dealer for analysis on an engine knocking noise that would not go away by driving it. I then researched the problem on the internet, and read these Hyundai engines had bad engine manufacturing defects, and regularly had engine failures, with some blowing a hole thru the engine block a causing fires. After tests at the dealer, they stated it had “past” the engine knock noise test and I could bring in back at a later date for another test. They stated they could not do anything with it passing the noise test. I told him I could not use a car that was defective and not safe. I told him I knew Hyundai had settled engine failure lawsuits. No other attempts or offer was made. On 02/23/22, I took the vehicle to the dealer again for another engine knock noise test. I believed the noise was now louder and stronger. After being tested again, the dealer stated it past the test again, and they could not replace the engine without a failed test. The dealer stated to come back when it fails or makes a really loud knocking noise. I told him I did not want it to blow up on me or make me cause an accident on the freeway before they would act. They stated it needed to fail the noise test. I told them I did not like this at all. Was told to keep using it until it failed. On 09/22/22, I spoke to the dealer representative in person. He was very busy, I asked him to keep my engine noise case open on my car, as it was still making a loud knocking noise. He stated it was closed now. He offered no other further assistance on my problem, and started to talk to some else. I felt I was just blown off. Now, I guess they want the engine to blow up before any thing is done to fix it. I further believe they don’t care if it causes an accident. Even though they know of the problem of engine defects, they refuse to just fix it with another engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486182September 24, 2022
ENGINE
Engine light and oil light stays on in the car. Car shaking really bad. Oil is evaporating in less than a thousand miles. 2017 Hyundai Tucson. Engine ticking noise and smells like fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486013September 23, 2022
SERVICE BRAKES
2014 HYUNDAI TUCSON. CONSUMER WRITES IN REGARD TO ABS MODULE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485775September 22, 2022
ENGINE
My 2016 Hyundai Tuscon 1.6 liter Turbo threw a rod when I was driving home. All service lights turned on and we pulled over immediately just in time for the car to shut off completely. We had to push the car into a parking spot and saw that all of the oil had fallen out of the bottom. I have approximately 113k miles on the car. I have been religious with my service and maintenance. It was late at night and we were on a 2 lane levy road. Thank goodness the second the lights came on we were in front of 1 of the 2 spots in a 9 mile stretch to pull off. This was extremely scary and dangerous. We had the car towed to the nearest shop where they inspected it and let me know that they have seen several other Hyundai's come through with the same issue and they directed me to take it to the closest Hyundai Dealership so they could take care of it. It has been at Dublin Hyundai where they looked it over and neglected to cover the issue. It is still there now. Dublin Hyundai confirmed that I do need a new motor. They said that they will not cover it due to "Extreme Neglect" due to the Car Fax report. I am currently seeking out the rest of my maintenance records that were not reported. There are a total of 10 oil changes over the course of the past 5 years not reported but that have most definitely been done. There were no symptoms of this problem prior to the failure. This is my third Hyundai in a row and I have never had any issues prior. I have always been a happy Hyundai owner until now. I am beyond disappointed with the way that this case has been handled and would greatly appreciate assistance in learning my next steps to a resolution of repair or replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485798September 22, 2022
ENGINE
The contact owns a 2012 Hyundai Tucson. The contact stated that while driving approximately 35 MPH, the vehicle lost all motive power and stalled without warning. The vehicle was eventually towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485824September 22, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485859September 22, 2022
STRUCTURE:BODY
Drivers side rear door. Quit opening by either outside or inside handle. Tried repeated locking unlocking, hitting door outside and inside. Safety issue as my wife in a wheelchair must ride in back seat. Now cannot get door open. Afraid it will happen in other side aswell or maybe front doors as well. Extreme Safety issue if I was involved in an accident. The door that quit just stopped no warning at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485893September 22, 2022
ENGINE
The engine caught on fire, it was considered totaled loss. I settled with the insurance and not sure if the car is still available for inspection. My safety was put at risk because I was driving the car when it happened. I did not get injured because I was able to get out of the car. There was no recall from what I know. The car was inspected by GEICO which is why it was considered totaled loss. There was no warning before the fire. The car was in great condition.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11485912September 22, 2022
SEATS, POWER TRAIN
On my Drive seat the recline switch with not go back only forward. The dealer explain to me that the switch is going to cost me over $700 . I recplace the Power Seat Switch for $49.99 and the Power Seat Switch Knob only cost $ 12.48 , Now I am going replace the motor $257.22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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